How to write a Desktop Support Specialist job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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Desktop Support Specialist job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Desktop Support Specialist job titles

  • Desktop Support Specialist
  • Senior Desktop Support Specialist
  • Desktop Support Specialist (with Windows proficiency)
  • Desktop Support Specialist (Part-Time)
  • IT Support Specialist

Desktop Support Specialist job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Desktop Support Specialist job summary

Our company needs an experience Desktop Support Specialist who can provide design, installation, maintenance and support service for the entire enterprise network. The successful candidate will work with our network management team to discuss the need for network changes and the feasibility of projects recommended by network users. The Desktop Support Specialist will also be required to monitor technology trends and makes recommendations on incorporating new technology into the company’s existing platforms. If you have previous experience in an IT position, please apply today.

Desktop Support Specialist responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

Examples of Desktop Support Specialist responsibilities

  • Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment
  • Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology
  • Consult with IT support and design departments to make sure that network expansion projects are in line with the company’s plans
  • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

Desktop Support Specialist qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Desktop Support Specialist skills

  • Bachelor’s Degree in Computer Engineering or similar field
  • MCDST certification
  • 5+ years’ desktop engineering experience
  • Demonstrated ability in desktop and systems design
  • Proven ability to offer high level desktop support in an enterprise environment

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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