JOB Summary:

Capio, a well-established and expanding healthcare receivables management company based out of Sherman, TX, seeks a Desktop Support Specialist. Capio is paving the way in the healthcare receivables industry and our business is growing at an exponential rate.

In this role, the Desktop Support Specialist will be responsible for diagnosing and resolving technical issues with hardware or software systems. They will speak with users over the phone, in person, or via online chat to understand, troubleshoot, and resolve technical issues.

Responsibilities

Support and maintain organizational systems, desktops and peripherals.

Ship, receive, and maintain inventory of work at home desktops and peripherals.

Other technical duties, as assigned.

Qualifications

1 or more years of basic technical support experience

Experience with Active directory and MS Office 365 preferred

High School diploma or equivalent

Excellent communication (written and verbal), interpersonal and negotiation skills

Ability to make important decisions under pressure

Problem-solving skills

Ability to delegate effectively

Time management skills

Friendly and approachable

Solid technical background, with understanding or hands-on experience in software development

Fluency in written and verbal English is required.

Personal Characteristics

Accurate and thorough; strong attention to detail.

Self-sufficient, monitors own work to ensure quality.

Collaborative, flexible, and responsive.

Strong analytical, numerical, and reasoning abilities.

Well-developed, mature interpersonal skills with diverse personalities.

Results-oriented.

Lifetime learner with an eager and open mind, an ever-expanding skillset, and a desire to share knowledge with others.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to operate a PC by use of mouse and keyboard.

The employee must be able to talk and hear.

Ability to lift 40 lbs.

Vision Requirements

Close vision (Clear vision at 24 inches or less)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Moderate noise (examples: business office with computers and printers, light traffic, call center environment with multiple conversations occurring at once)

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance
Schedule:

8 hour shift

Monday to Friday

Application Question(s):

To complete you application, please provide your current mailing address and email address.

If referred, please provide the referring employee's full name.

Education:

High school or equivalent (Required)

Experience:

Basic Technical Support: 1 year Location: One location

Job Summary:

We are seeking an experienced and motivated Lead Desktop Support Specialist to oversee our desktop support team and ensure the delivery of high-quality technical support services to our organization. The Lead Desktop Support Specialist will be responsible for providing advanced technical assistance, leading training initiatives, and serving as a mentor to junior team members. The ideal candidate will possess strong leadership skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

Responsibilities:

Lead and mentor a team of desktop support technicians, providing guidance, training, and ongoing performance feedback.

Serve as the primary point of contact for escalated technical issues, resolving complex problems and ensuring timely resolution.

Develop and implement training programs to enhance the technical skills and knowledge of desktop support team members.

Collaborate with other IT departments to identify and address recurring technical issues and implement long-term solutions.

Monitor desktop support performance metrics, such as response time and resolution rate, and implement strategies to improve efficiency and customer satisfaction.

Conduct regular performance evaluations and provide recommendations for professional development opportunities.

Stay up-to-date with emerging technologies and industry best practices, sharing knowledge and insights with the team.

Assist in the creation and maintenance of documentation, including knowledge base articles and standard operating procedures.

Act as a liaison between the desktop support team and other departments, fostering effective communication and collaboration.



Requirements:

Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Proven experience in a desktop support or technical support role, with at least 2 years in a leadership or supervisory position.

Strong technical knowledge of desktop hardware, software, operating systems, and peripherals.

Please send Cover Letter and Resume to [website]

Hiring Company Description

Founded in 2007 by Aaron and Telle’ VanTrojen, Geneva Financial is a direct mortgage lender headquartered in Chandler, Arizona with more than 100 branch locations nationwide. Our mission at Geneva Financial is to approach every aspect of our business from the “inside-out.” With a culture-forward mindset, we focus on our loan originators and support staff first in order to ensure an unbeatable experience for our customers.



WHY WORK AT Geneva

Geneva Financial’s “Good Human” culture means rolled-up sleeves, open doors, accessible leaders and no man or woman too good to jump in the trenches, which ensures we can continue to provide for our customers and employees alike. Competitive compensation, full benefits and multiple “best company to work for” awards make Geneva Financial a highly desired employer in the mortgage industry.

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance
Schedule:

Monday to Friday



Experience:

Help desk: 1 year (Preferred)

Windows: 1 year (Preferred)

Ability to Commute:

Draper, UT Location: In person

Salary:Commensurate with experience

Requirements:

Minimum of five years of experience working with Microsoft Windows 10.

Security Plus certification required.

Active/recent U.S. government Secret security clearance

Desired:

A+ or Network + certification

MCSA certification

Windows 10 certification

Job Description:

Provide automation and network support, desktop/software/peripheral support for computers and peripheral devices.

Provide end-user assistance, troubleshooting, issue resolution, installation, and reinstallation services in support of computers, applications, peripherals, and devices.

Resolve Tier I (phone and remote support) and Tier II (touch-labor) service tickets dealing with desktop support.

Provide responsive automation and network service support for customers requiring the restoration of normal operational service and those with operational questions or service needs.

Respond to issues involving customer desktop hardware and software.

Resolve issues such as print queue management, network connectivity and login credentials, virus and adware detection, operating system navigation and control panel tools and desktop application issues.

Provide local touch-labor services including end-user device installation, troubleshooting, and repair.

Install, troubleshoot, and configure Certificate of Net worthiness approved software and software developed for mission networks.

Application support and analysis uses industry standard principles to improve current processes and respond to customer input and feedback.

Install software updates, security updates, vendor patches, IA vulnerabilities, and related activities to end-user devices.

*Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

Ability to perform analytical and methodical research.

Talk and hear.

Regularly required to sit, use repetitive wrist, hand, and/or finger movement.

Clearance:

Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Background Check:

Offers are contingent upon successful completion of professional reference checks, employment history verification, and background screenings. Applicants must meet eligibility requirements for access to military installations.

GStek, Inc. is proud to be an Affirmative Action/Equal Opportunity employer. All qualified applicants will receive consideration for employment.

GStek encourages veterans, disabled veterans and disabled individuals to apply for any open position for which they feel they are qualified.

EOE employer

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance
Schedule:

Day shift

Monday to Friday

Experience:

Desktop support: 5 years (Required)

Microsoft Windows and Windows 10: 5 years (Required)

License/Certification:

Security Plus (Required)

Security clearance:

Secret Location: One location

Position : IT Support Specialist

Location : Atlanta, GA (Onsite from Day 1)

Mode : Contract

Job Description:

Look for candidates with sccm experience .

Primary Skills :

Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging.

Experience Required :

- 4+ years experience in Information Technology helpdesk support

- Apple IOS Computers and Devices

- Windows OS Computers

Preferred :

Audio/Visual Support (Conference Rooms)

A+ Certified

4+ years Help Desk/Call Center experience

MCSE certified

Skills :

- Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging

- Ability to solve advanced problems and trouble-shoot complex issues

- Strong multi-tasking skills with the ability to handle multiple priorities

Job Type: Contract

Salary: $18.00 - $21.00 per hour

Expected hours: 40 per week

Experience level:

3 years
Schedule:

8 hour shift



Ability to commute/relocate:

Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

Desktop support: 3 years (Required)

Windows: 1 year Location: In person

Job Title: Desktop Support Specialist

Location: Parma Ohio 44130

Duration: 0-6+ Months (Temp to Engage)

Hours: 8 am to 5 pm (Monday to Friday)

Pay: $24.62/Hour on W2

Managers Job Description:

Application Administration and Support.

This person will review the ticket system (service-now) queues and resolve application issues to support end-user customer service expectations.

They will also perform data entry in support of automated application integrations.

They will also perform other application administration tasks as needed.

Strong problem-solving skills are required.

Ability to read XML code and understanding of XML Mapping are required.

Knowledge of the printing industry would be helpful but not required.

Experience with ERP systems is required.

Ideal candidates would be someone with technical or application-oriented training or background; possible experience as a Help Desk or customer service representative.

Must have data entry, computer knowledge and first line of defense for help desk.

Someone who has done some help desk and has tech skills would be perfect.

Dress code is business causal.

Parking is free

Typically Required:

2-year college degree or equivalent experience in a related field.

CompTIA CTT+ Certification within 12 months of hire.

Requires basic computer competencies.

Requires a valid state driver s license and minimum level of auto insurance coverage per client's policy for positions entailing extensive use of personal car while on company business.

Possesses strong written and verbal communication skills.

Possesses self-motivation, strong organizational skills and strong interpersonal skills.

Possesses ability to perform job duties and prioritize work without direct supervision.

Requires time and territory management skills.

Requires understanding and operation of office imaging products, computer equipment, data communications and related area networks.

Possesses methodical approach to identifying problems and developing solutions.

Requires proficient use of Microsoft Office computer programs.

Possesses excellent customer service skills including ability to present new concepts and follow-up to ensure approved concepts are implemented and maintained.

Job Types: Full-time, Contract, Temp-to-hire

Salary: $20.00 - $24.62 per hour

Experience level:

1 year

2 years

3 years

4 years
Schedule:

8 hour shift

Monday to Friday



Ability to commute/relocate:

Parma, OH 44130: Reliably commute or planning to relocate before starting work (Required)

Experience:

Help desk: 1 year (Required)

ServiceNow: 1 year (Required)

Azure Active Directory: 1 year (Required)

License/Certification:

Comptia Location: In person

LevelUp Squared is seeking a Desktop Support Specialist II that will be responsible for troubleshooting hardware, software, and networking issues for the company.

Responsibilities:

Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues.

Provide "white glove" service working with executive level personnel.

Accurately diagnose and resolve technical issues.

Effectively escalate issues to the appropriate resources when necessary.

Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.

Ability to prioritize work and exercise good judgement while managing multiple tasks.

Qualifications:

At least 5 years experience in a hands-on technical support role.

End-User desktop support, mobile device support, email support, and phone support experience.

Experience troubleshooting AV equipment and remote conferencing tools like Zoom or WebEx.

Proficiency with current Windows OS.

Experience with Active Directory and Exchange.

Experience with O365 Administration and Troubleshooting.

Knowledge and experience supporting, troubleshooting and configuring PC Hardware.

Please apply to get more details!

Job Type: Full-time

Pay: $60,000.00 - $68,000.00 per year

Benefits:

Dental insurance

Health insurance

Vision insurance
Schedule:

8 hour Location: One location

Job Description:

Hardware Setup/configuration, troubleshooting and replacement.

Deploying build images and software's using SCCM to Laptops and Desktops.

Supporting and interacting with end users, including moves, transfers, new hires, etc.

Standalone Printer support and installation, Network Printers basic network connectivity troubleshooting.

Inventory Management including disposal and intake

Commissioning and decommissioning of assets

Troubleshooting & performing break fix issues

Desktop

Laptop

Accessories

Windows and MAC with basic troubleshooting (Example: Email configuration/Drive

Mapping/Connectivity issues)

Mobile Device

VIP Users Ontime support

VPN Connectivity/Installations

IMAC Software / Hardware Request (Example: New hire/ Leaver Request/Office Movement)

Printer troubleshooting (Very minimal support but coordinate with local facilities and Vendor)

Assets management

Telephony services (wherever required)

Antivirus Management (Manual Installation, Automated push and Performing Virus Scan on Local End Users machines based on Request)

Citrix installation troubleshooting

Application and database installation / troubleshooting

BackupTape ( Scratch Tape Loading both Inbound and Outbound coordination with Iron Mountain and with task ticket provided EUC will extend the hands and foot support

Mobile Device Management (MDM) - Apple iOS devices ONLY

Tools

Skype for business for remote control

SCCM remote controller (not a default install)

RDP for remote control

Active Directory

SCCM for user lookup, tracking devices, machine information lookup

Webex

Network Equipment and Server

Power Outage

Seasonal events where

- EUC will need to support seasonal events such as Quarterly Updates / Townall Meetings

- EUC will need to support customers on Wifi connections and printings.

- EUC will need to support the connection of the laptop / monitors at the conference theatre and also need to support the presentations of the presenter at the conference theatre

- EUC support at the meeting rooms may required for VIP meetings

Job Type: Contract

Salary: $30.00 - $35.00 per hour

Schedule:

8 hour shift

COVID-19 considerations:
Vaccination must.

Ability to commute/relocate:

Durham, NC 27713: Reliably commute or planning to relocate before starting work (Required)

Experience:

Help desk: 1 year (Preferred)

Windows: 1 year Location: One location

Job Title - Desktop Support Specialist

Job Location - Reno, NV 89511

Job Start Date - 7/5/22

Job End Date - 1/1/23

Job Description -

General Purpose
Support clients of the company systems. Desktop support responsibilities include; imaging new PCs or laptops, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues.

Responsibilities of this position include the following:

Under direct supervision, provide accurate, timely, and known solutions to end user computer and networking problems of basic to moderately complex nature to ensure end-user productivity. Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems using basic troubleshooting and technical skills. Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes.

Maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.

Establish a working relationship and understanding of dedicated support area to communicate effectively verbally and in writing with clients and management.

Develop, work through, and complete small projects as well as document processes and procedures according to corporate standards. Delegate responsibilities of the project to appropriate team members and provide status to supervisors and clients.

Perform other tasks as requested or assigned.

Requirements for this position include the following:

Bachelor's Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically, four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor's degree. A minimum of two years additional directly related technical experience is required.)

Basic hands-on experience in a technical support role that includes some desktop PC support responsibilities.

Show basic competency in troubleshooting desktop device conflicts, connectivity issues, and application issues in a Windows operating system in a Novell environment.

Verbal and written communication skills.

Ability to work well independently and with others.

A+ Certification

Job Type: Contract

Pay: $30.00 per hour

Schedule:

8 hour shift

Ability to commute/relocate:

Reno, NV 89511: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Experience:

Help desk: 3 years (Required)

desktop PC support: 4 years (Required)

Software troubleshooting: 3 years (Required)

License/Certification:

CompTIA A+ Location: One location