What does a Hotel Front Desk Clerk do?
Hotel Front Desk Clerks are the first point of contact for guests staying at a hotel or resort. They provide guests with information about what services the hotel offers and how they can access various amenities. Hotel Front Desk Clerks coordinate room reservations and confirm the details of a customer’s visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests. Hotel Front Desk Clerks also coordinate payment and verify each customer’s personal information to ensure they receive the services they paid for.
Hotel Front Desk Clerk Skills and Qualifications
A successful Hotel Front Desk Clerk will have various prerequisite skills and qualification, including:
- Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings.
- Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
- Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the front desk.
- Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.
Hotel Front Desk Clerk Salary Expectations
The average yearly salary for a Hotel Front Desk Clerk is $11.85 per hour. Hotel clerk salaries can range between $7.25-$22.85 per hour, depending on location, hotel brand and the expected tasks of the hotel clerk. Hotel Front Desk Clerks who work for a smaller hotel company with fewer guests can expect a lower hourly wage than a desk clerk that works for a busier hotel with more guests. Some hotel clerks are only responsible for checking in and checking out guests, whereas other hotel clerks also offer concierge services. Concierge services require more advanced customers service skills and knowledge of the local area and its attractions, which will often result in a higher hourly wage.
Hotel Front Desk Clerk Education and Training Requirements
A minimum of a high school diploma is often a requirement as a Hotel Front Desk Clerk, but some hiring managers may prefer a bachelor’s degree. Relevant industries include sales, customer service and computers. Most hotel clerks will receive on-the-job training in the first few weeks in the position. A new front desk clerk may work with an experienced front desk clerk until they are ready to manage the expected tasks on their own.
Hotel Front Desk Clerk Experience Requirements
Some hotel chains may prefer a Hotel Front Desk Clerk with more experience, whereas others find it acceptable to hire candidates with minimal experience and train in-house. Some desk clerks may come from other customer service positions like retail, restaurant or sales with strongly developed customer service skills that transfer to the new position.
Are You Ready to Hire a Hotel Front Desk Clerk?
Job Description Samples for Similar Positions
If you are looking to fill a similar role that is not a Hotel Front Desk Clerk, you might find one of these related job description samples to be useful: