IT Technician Job Description: Top Duties and Qualifications

An IT Technician, or IT Support Technician, is responsible for maintaining computer systems and other technologies in a business setting. Their duties include working with other IT Technicians to install hardware and troubleshoot computer issues, responding to IT questions from company employees and updating malware protection devices to prevent viruses or computer hacking.

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IT Technician Duties and Responsibilities

IT Technicians aim to keep the technology of their company in good working order and accessible to customers and staff. They also work closely with their team, ensuring each situation is thoroughly resolved and all components are in working order. IT Technicians have the following responsibilities:

  • Maintaining working components through repair or replacement
  • Assisting call-ins or live chat with technical difficulties
  • Preparing website with proper coding and content pertinent to company business needs
  • Monitoring clicks, links, usability and overall status of the company webpage, landing pages and supporting pages.
  • Assisting customers and staff with hardware and software challenges
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IT Technician Job Description Examples


Example 1

*Grow your IT career with us!* · Do you enjoy technical troubleshooting and problem solving? · Do you want to surround yourself with passionate, knowledgeable IT experts? · Are you a strong communicator who thrives when helping others? · Are you looking for a company that values its employees and its culture? *This could be a good fit for you - and for us! * BECA is a IT services provider serving the Atlanta area. We are looking for the right person to fill the role of Tier1 Support Engineer. Your primary responsibility is to diagnose, resolve and document incident tickets. As a member of our internal support team, a Tier 1 Support Engineer is part of a robust team, spanning different technical levels, who work together to apply the right expertise to every request, escalating issues as needed and doing whatever it takes to deliver a superior service experience for our clients. *Important Attributes for a BECA Tier 1 Support Engineer: * * Keen ability to troubleshoot IT issues and dedication follow an issue all the way to resolution * Excellent written and verbal communication with team members and partners * A willingness and commitment to learn new things and grow new skill sets * Ability to fulfill night and weekend shifts as part of our on-call rotation *And of course, your technical skills! This should include: * * Strong understanding of hardware, software, and network troubleshooting * Strong understanding of DHCP and DNS configuration and management * Able to successfully multitask and prioritize service issues * Experience with remote management of client computers and servers * Knowledge for performing: o Active Directory and Exchange user and group maintenance tasks o Virtual Environment Management of Exchange 2010-2019/O365, SQL server management and understanding of various Microsoft Server products (Hyper-V, VMWare, Remote Desktop Services, etc.) *As a BECA Tier 1 Support Engineer, we’re counting on you to: * * Take ownership and be accountable for solving service support tickets without reassigning the ticket * Sucessfully follow client protocols, processes and policies as outlined and presented by management via email, training materials and required team meetings *Why would You want to work with Us? * Yes, we have Benefits and a 401k. In today’s market, nearly everyone does. We go beyond those in providing opportunities for Employee Training and Certifications, and we love throwing events, celebrated by teams near and far. We work hard individually, and we provide opportunities to come together as a local team, even if just for a happy hour, we like to cheers to our successes, together. *Ready for the next step? * The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above. No recruiters, please. Job Type: Full-time Pay: From $15.00 per hour Education: * High school or equivalent (Preferred) Experience: * Windows: 1 year (Preferred) * Active Directory: 1 year (Preferred) * Customer support: 1 year (Preferred) Work Location: One location

Example 2

*The Position: * * Under general supervision, administers day to day operations of local Personal Computer systems and servers. * Provides integrated support, maintenance, upgrade and repairs of all computers for assigned remote locations as required. P.C. Installation and upgrades of P.C. software and network-based applications . * Setup and configure Intel PC’s with Overhead Door approved software. * Serves as second and third level support for PC related problems that the IT Service Desk cannot resolve. * Installation and setup of business production line solutions. * Keeps up with latest hardware, operating systems, and off-the-shelf software packages and technologies. * May function as technical project leader on business projects. *Responsibilities: * Include the following. Other duties may be assigned by direct manager. * Responsible for identifying and resolving PC hardware and software related failures and issues. * Assist with user training on PC Applications. * Manage and update PC images to maintain current software levels. * Update install software updates to remote PCs via SCCM. * Manage mobile devices via Maas360 via strong understanding of mobile device management practices. * Responsible for the business printing / copying solutions including maintenance. * Request es and place order for PC equipment and peripherals. * Handles tasks for project installs and can help define project tasks and a tasks completion time. * Upgrades software components and installs OS upgrades as required. * Experience with Microsoft Windows (XP, 7, 8,10) and Microsoft Office products (2013, 2016 pro plus) is required. * Manage conference room A/V technology, including Cisco video conferencing equipment. * Experience with Microsoft Office 365 a plus. * A strong discipline working within a standardized ticketing system and documenting work tickets fully is a must in this position. * Will need to be team oriented and have excellent verbal and written communication skills. * * Excellent written and oral English communication skills, a good listener with a team player attitude, problem solving, negotiation, issue management, and mediation, and have good technical documentation skills are essential for this position. * Overall ability to work in fast paced environment being self-motivated, pleasantly aggressive and assertive, realistically ambitious with high personal ethics. * Develop a professional relationship with co-workers and end-users with a positive influence. * Have the discipline to follow established methodology while seeking ways to improve the process. * Must have the ability to troubleshoot difficult problems to resolution quickly and to industry standard best practices. * This is a customer facing position. A strong customer service focus and the ability to interact at all levels within the organization is key. *Education: * * I.T. Bachelor’s degree preferred * Two years minimum with a College or University program certificate, or more than six years of related experience and / or training; or equivalent combination of education and experience with some formal training. Job Type: Full-time

Example 3

Compu-Gen is the area’s leading technology support & management company. We have an opportunity for an energetic and customer friendly Networking/ I.T. Technician to join our team. We are looking for a well-rounded tech that is willing that has the right skill set and has the right attitude. Competitive pay and other performance incentives, positive atmosphere, growing I.T. and security support company, ongoing training and education. Paid Holidays & Vacations included.401k plan with company match, major medical, and dental plans are provided Job Type: Full-time Pay: $32,000.00 - $58,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Retirement plan Schedule: * 8 hour shift * Monday to Friday * On call * Weekend availability Supplemental Pay: * Bonus pay * Commission pay Education: * High school or equivalent (Required) Experience: * hands on: 1 year (Required) * Driver's License (Required) Work Location: Multiple Locations

Example 4

Speedrack Products Group, Ltd is a leading manufacturer of steel warehouse rack. We currently have a position open for an IT Technician at our Sparta, Michigan location. *Overview: IT Technician* The IT Systems Support Technician's roll is to maintain and administer the company hardware and virtual infastucture including servers, appliances, switches, routers, server-based applications, local area network, wide area network, security devices and related components to achieve secure, high availability and performance of the various business applications supported. This includes installing, configuring, maintaining, administering, supporting, and optimizing all network hardware, software, and communications links. This individual will also troubleshoot, resolve, and document network problems. *Duties and Responsibilities: * - Applies knowledge and experience to maintain a secure, high-functioning environment. - Uses critical thinking to ensure smooth operations, troubleshooting, and resolution of issues. - Maintains servers and appliances, including e-mail, file, print, database, document management, directory services, and backup servers and their associated operating systems and applications software in compliance with established policies, standards, guidelines, procedures, and licensing requirements. - Creates, administers, and maintains end user network and system accounts, permissions, and access rights, including e-mail distribution lists and memberships. - Troubleshoots and resolves network hardware and software problems. - Provides regular and on-call technical support in response to phone calls, direct requests, ticket requests, and/or e-mails regarding network hardware and software problems. - Recommends, schedules, and performs network hardware and software improvements, upgrades, patches, and repairs, in accordance with established change management processes. - Supports research, development, and implementation of networking projects and new technology installations. - Performs system and data backups and recovery. Assists in development and maintenance of business continuity, disaster recovery, and incident response plans. Responds to emergency conditions in accordance with appropriate plans. - Performs network asset management, including maintenance of network component inventory and related documentation and technical specifications. - Performs additional IT-related tasks as necessary, including user- and desktop support functions. - Other duties as assigned.- Work well within a team *Skills and Qualifications: * - Demonstrated ability to work in a team-oriented, collaborative environment. - Associates degree/Technical School or at least 3 years of relevant work experience. - IT certifications are desired but not required. - Basic understanding and technical knowledge of network protocols and fundamentals, to include DNS/DHCP, TCP/IP, SMTP, HTTP/S, SFTP, LDAP, ARP, network troubleshooting tools (traceroute, ping, etc.), and VLAN’s. - Basic understanding and technical knowledge of network and PC operating systems, applications, including Microsoft Windows, Outlook/Exchange, Office 365, file and print services, data retention and recovery, remote access, network security, and access control. Experience working with VMWare vSphere, VMWare Horizon and Liquidware FlexApp/DIA is a plus. - Demonstrated ability to accurately perform routine and repetitive system administration tasks. - Highly self-motivated, self-directed, and attentive to detail. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong written, oral, and interpersonal communication skills. - Ability to present technical ideas in and user-friendly language. - Strong analytical, evaluative, and problem-solving abilities. - Work may occasionally require more than 40 hours per week to perform the essential duties of the position and requires on-call availability with some travel. Job Type: Full-time Pay: $50,000.00 - $65,000.00 per year Schedule: * Monday to Friday Work Location: One location

What does an IT Technician do?

IT Technicians typically work for corporations across industries as a member of the information technology department. They collaborate with other IT personnel to uphold company operations by installing, repairing and updating computer software or hardware for employees. Their job is to use their knowledge of computer systems to assist company employees so they can complete their job duties effectively. They may also be responsible for taking inventory of computer hardware and installation tools or placing orders for devices like routers or keyboards as needed.

IT Technician skills and qualifications

IT Technicians should have certain required skills, including the following:

  • Problem-solving: IT Technicians often have to interpret a problem and determine the best way to resolve it. This requires the use of critical thinking, as the IT Tech may need additional information that isn’t provided in order to satisfy the customer or employee.
  • Patience: IT Technicians work closely with their customers. Patience is necessary for this field. Often the clients don’t understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution.
  • Communication: Communicating with clients, supervisors and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
  • Endurance: Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key. IT Techs may also be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business.

IT Technician salary expectations

An IT Technician makes an average of $80,170 per year. Salary may depend on level of experience, education and the geographical location. 

IT Technician education and training requirements

IT Technicians are expected to have an associate degree, bachelor’s degree or specific certification in their field of expertise. It is important to stay on top of current trends and technology as updates are released regularly for software, hardware and computer components. A focus on computer information systems, information technology or computer science should qualify the candidate for most entry-level technician positions.

IT Technician experience requirements

While an IT Technician can start in an entry-level position with education alone, proven experience is helpful for the more senior levels of technician jobs. This also depends on the company posting the position. Some prefer a set number of years of experience in order to consider any candidate for a middle-level or senior-level position, regardless of education. 

Job description samples for similar positions

If an IT Technician is similar to the role you are looking to fill but not exactly your opening, you might find one of these related job description samples to be useful:

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Frequently asked questions about IT Technicians


What is the difference between an IT Technician and an IT Specialist?

The differences between an IT Technician and an IT Specialist are seniority and their areas of job focus. For example, an IT Technician typically needs to earn an associate degree or a bachelor’s degree in information technology. In contrast, IT Specialists usually hold a bachelor’s degree or master’s degree in an area like computer science or information technology. Because of their differences in education, IT Specialists tend to perform more advanced repairs, installations or updates to IT software and hardware when compared to IT Technicians.

For example, IT Technicians are responsible for installing computers, routers and other devices for company employees. In contrast, IT Specialists assist Technicians in troubleshooting recurring problems that require additional expertise and making repairs to specific types of computer systems or devices.


What are the daily duties of an IT Technician?

On a typical day, an IT Technician checks their email and voicemail to see if there are any service requests from company employees. They participate in meetings with the IT department to address recent changes to department policies or budgeting needs. Throughout the day, they receive calls or emails from company employees and help solve problems. For more complex problems, IT Technicians visit other departments, speak with employees, run tests and troubleshoot computer systems.


What qualities make a good IT Technician?

A good IT Technician has an investigative mindset that motivates them to identify problems with computer systems, perform tests and find the cause of system errors. They value continued education, and they always look for opportunities to enhance their knowledge of computer hardware and software. They also have excellent verbal communication and active listening that allows them to engage with company employees and help them troubleshoot problems with hardware or software programs. Further, a good IT Technician enjoys teamwork and works well with other IT Technicians to complete tasks in a productive manner.


Who does an IT Technician report to?

An IT Technician usually reports to the IT Manager within the IT department. The IT Manager acts as a point of communication for IT Technicians and other personnel and divides tasks among them to maintain a successful department.

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