How to Write a Service Manager Job Description Sample

The first step toward hiring a Service Manager is to create an effective, informative job description. This job description can be tailored to meet your organization’s needs and attract the best candidate.

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Service Manager duties and responsibilities

Service Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, though, including:

  • Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
  • Delivering prompt, professional solutions for customer inquires
  • Working to meet immediate goals of customer interaction
  • Hiring, training and managing customer service staff in best consumer service practices
  • Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
  • Suggesting improvements to customer service to higher management and staff
  • Implementing improvements to customer service

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What does a Service Manager do?

A Service Manager communicates with customers via phone, email or face-to-face to answer support and service questions. The role often involves doing remote troubleshooting of problems, following up with consumer inquiries and keeping track of necessary documents that are related to customer interactions. The goal of a Service Manager is the retention of customers through customer satisfaction. 

A Service Manager also makes sure that other employees are trained to understand customer service standards. Service Managers document problems with the customer service process and help to create solutions as part of a team.

Service Manager skills and qualifications

Service Managers should have a variety of practical skills for their position. The main skills and qualifications of a Service Manager are:

  • Communication skills
  • Familiarity with customer service standards and processes
  • Budget tracking
  • Interpersonal skills
  • Ability to handle stress to operate under deadlines
  • Supervisory skills

Service Manager salary expectations

The average salary for a Service Manager is $60,529 per year. Salary estimates may be higher or lower depending on region and experience level. Some Service Managers earn an average of $3,950 per year via profit sharing.

Service Manager education and training requirements

Usually, the educational background for a Service Manager is a high school education with on-the-job training. However, some companies may require at least an associate degree or even a bachelor’s degree in business, marketing or a similar field. 

Community colleges and universities may offer certification programs with marketing, communication, sales strategies, customer service skills and business skills as course topics. The educational qualifications vary by the chosen customer service specialty. A Food Service Manager, for example, could need special certification of 16-18 credit hours in food service or hospitality management. For Healthcare and Social Service Managers, though, a bachelor’s or master’s degree is necessary.

Service Manager experience requirements

Service Managers need between 2-5 years of job experience with a supervisory background. Education may substitute for experience, but both are recommended for future careers in the area of customer service. Basic experience with math, computers and organizing in a professional setting can be helpful, as is any proficiency in multiple languages.

Job description samples for similar positions

If this description for a Service Manager isn’t what you were looking for, consider these similar positions:

Job Description Examples

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