Resources
Post a Job
 Special Offer 

Jumpstart your hiring with a $75 credit to sponsor your first job.*

Sponsored Jobs are 2.6x times faster to first hire than non-sponsored jobs.**
  • Attract the talent you’re looking for
  • Get more visibility in search results
  • Appear to more candidates longer
*The $75 Sponsored Job credit offer is only available for new accounts in the US that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions, and quality standards apply **Indeed data, based on median United States, Q2 2023

Service Manager Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated March 4, 2025

A Service Manager, or Customer Service Manager, is responsible for overseeing employees and daily operations within the customer service department. Their duties include creating customer service policies to help employees effectively communicate with customers over the phone, hiring and training Customer Service Representatives about company products or services and speaking with customers who have complex questions.

Service Manager duties and responsibilities

Service Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, though, including:

  • Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
  • Delivering prompt, professional solutions for customer inquires
  • Working to meet immediate goals of customer interaction
  • Hiring, training and managing customer service staff in best consumer service practices
  • Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
  • Suggesting improvements to customer service to higher management and staff
  • Implementing improvements to customer service

Hire your next Service Manager today.

Build a job description

Hire your next Service Manager today.

Build a job description
Close

Service Manager Job Description Examples

Example 1

Overview
Lakeside International is currently seeking a successful and driven professional to take on the Service Manager opportunity at our Sheboygan location. This is a great opportunity to join a dynamic and growing dealer group.

Accountabilities:

Revenue:
  • The service manager is responsible for the branch service department and its technicians; including the efficient and profitable operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership
  • Establish financial and operating objectives for the branch service department in support of company s annual business planning process
  • Ensures branch service department business plan is met monthly
  • Evaluates service department s performance against target goals and standards, taking appropriate corrective action when needed

    Operations:
  • Holds weekly shop meetings to review shop kpi s, policies, procedures, technical updates, customer issues, safety topics, etc.
  • Ability to travel and see customers with outside sales team or independently to ensure positive customer relations and grow the service business
  • Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
  • Maintains cleanliness and organization of shop and service area, and along with General Manager ensures overall upkeep of facility and grounds
  • Assist in coordinating and implementing branch advertising and service specials
  • Ability to handle upset customers in a professional manner
  • Establishes and fosters relations with key outside vendors communicating with them on product and warranty issues
  • Fosters effective and timely communication between service and all other branch departments
  • Oversees purchasing and acquisition of appropriate department tooling and equipment
  • Works with accounting to collect past due service invoices and resolve customer concerns

    Personnel:
  • Actively recruit technicians and ensure headcount and retention targets are achieved
  • Be engaged with local trade schools, and participate in recruiting events, advisory boards, etc.
  • Interviews and hires all service department employees, addresses and handles all personnel issues, including reviews and performance appraisals, and performance improvement plans
  • Ensure shop personnel are properly trained, and work with employees on career path development

    Skills, Knowledge, and Experience Required:
  • Associate s degree (AA) in a technical field or a minimum of 5 years of comparable work experience
  • Management skills to include strategic plan development, decision making abilities, and program implementation
  • Supervisory skills to include the ability to coach, train, and motivate subordinates to reach established department goals
  • Must be highly organized, detail oriented, results driven, works well under pressure
  • Ability to prioritize and handle numerous tasks simultaneously
  • Effective written and oral communication skills
  • Ability to demonstrate or display extensive product knowledge to customers and staff
  • Have or obtain and maintain a commercial driver s license (CDL)
  • Ability to work in a dealership environment to include 8-12 hour days with frequent exposure to weather elements
  • Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, and DOT regulations
  • Ability to sit, stand, bend, stoop and lift/move up to 75lbs on a regular basis

    Lakeside IS AN EQUAL Opportunity/Affirmative Action Employer

    Job Type: Full-time

    Pay: From $80,000.00 per year

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
    Day range:
  • Monday to Friday
    Shift:
  • 8 hour shift

    Experience:
  • Management: 1 year (Preferred)
  • Diesel engine repair: 1 year Location: One location

    • Example 2

    Job Summary:

    The Guest Services Manager is responsible for ensuring that all owners, guests and visitors experience service that exceeds their expectations. Their responsibilities include supervising front desk operations, managing guest inquiries and requests, and leading a team to uphold our standards of hospitality. Promote enhanced experiences to improve programs and scores for the resort. They are also responsible for technical and business matters for overnight operations which include but are not limited to, addressing guest requests and inquiries, assisting with emergencies that arise, oversight of security issues that may occur, and coverage of night audit as needed.



    Essential Functions:
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages Front Office employees. Manages all day-to-day operations.
  • Understands employee positions well enough to perform duties in employees’ absence.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Communicate performance expectations in accordance with job descriptions for each position and monitors’ progress.
  • Improves service by communicating and assisting team members to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Promote positive inter-departmental relationships, and work towards success with other departments within the organization.
  • Work in conjunction with the Resort Management team (RMT) to provide exceptional customer service in every interaction with owners and guests. Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
  • Collaborate with our Learning and Development team to train employees on how to maximize service levels and generate positive guest feedback.
  • Recruit, interview, hire and ensure proper training of new employees.
  • Conduct coaching, counseling, and disciplinary action.
  • Manage overnight operations and cover night audit duties as needed.
  • Ensure that staffing and supplies are managed efficiently and at levels that promote positive guest experiences.
  • Manage the resort’s risk through the Yes& safety program
  • Ensure timely and appropriate documentation of all accidents and incidents.
  • Be involved with and promote Yes& social networking initiatives for the resort.
  • Proactively address issues that could negatively affect overall resort quality.
  • Ensure compliance with all Front Office policies, standards, and procedures.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to company policies and company standards.
  • Maintain a flexible work schedule based on business needs and ensure RMT presence on property seven days per week.
  • Ensure proper scheduling of all employees and sufficient coverage on all shifts.
  • Approval and processing of timesheets and leave requests.
  • Ability to adapt to new initiatives, change of course and prioritize appropriately.
  • Perform all other duties as needed.



    Job Specifications:
  • 2-3 years of experiences in the timeshare and/or hotel industry preferred.
  • Excellent customer service skills.
  • Proficient in Word and Excel.
  • Excellent oral and written English communication skills.
  • Must have professional appearance.

    Systems:
  • Paylocity
  • MS Office Suite
  • PMS System
  • Salto
  • Max Panda

    Job Type: Full-time

    Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Free parking
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Night shift
  • Overnight shift
  • Rotating weekends
  • Weekends as needed
    Work setting:
  • In-person
  • Resort



    Experience:
  • Resort Front Office: 1 year (Required)
  • Leadership: 1 year (Required)

    Shift availability:
  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

    Ability to Commute:
  • Lahaina, HI 96761 (Required)

    Ability to Relocate:
  • Lahaina, HI 96761: Relocate before starting work Location: In person

    • Example 3

    Job Description

    Title: Service Manager Tech

    Description:

    YourIT, located in Oklahoma City, Oklahoma is looking for a full time IT Service Ninja to add to our growing team. This position will grow into a leadership level position with a mix of on-site and remote technical work, as well as some management and project planning. Applicants MUST enjoy working onsite at client offices, enjoy problem solving, installing equipment, and have a positive outlook. Our team works primarily remotely and from their home. Self-motivation, quality Internet, and a home workspace are required. Do you get excited when there's a new software beta? Or when there's a new piece of mind-blowing hardware released? And most importantly: Marvel or DC?

    YourIT is an IT services company providing premiere managed IT service solutions and cyber security to small businesses in Oklahoma for over a decade. The perfect candidate is a self-starter, experienced communicator, and is committed to providing exceptional customer service! If this sounds like you and you are an experienced tech that can jump right in, and you thrive in an environment that truly appreciates teamwork and making it fun! YOU should apply!

    To the qualified candidate we offer:

  • Excellent compensation - $45,000 - $50,000 / year
  • Paid Time off
  • Health Insurance
  • Computer, tools
  • Ongoing training and development
  • Intentional onboarding process and a regularly reviewed scorecard to empower you for success
  • Future opportunity for advancement
  • A culture that appreciates each member of our team

    Roles and Responsibilities:
    A normal day at a managed services company is a blend of normal routine and whack-a-mole. You'll eventually be taking on the responsibility of leading service delivery, which means project planning and management, monitoring ticket queues, and managing the help desk. But you'll also be visiting our clients in their offices to configure and manage servers, install computers, printers, networking gear, etc... There's also the constant work of installing and updating software and firmware (sometimes at client offices and sometimes remotely). But the real fun comes when it's time to put on the cape and become the IT Superhero - troubleshooting technical issues, telling people to turn it off and back on again, and learning new hardware or software for the very first time. Naturally, we expect you to have a basic knowledge of FTL engines and sonic screwdrivers *Please note: this is NOT a remote/help desk role, so if that's what you're after I'm afraid this won't be a good fit.

    Required Skills:

  • 1 year in IT industry, IT Directory, IT Lead technician in on-site tech company, or similar experience
  • Networking installation and troubleshooting problems
  • Windows Server Knowledge
  • Efficient with tasks, with very few errors
  • Able to see Big picture view, but thrives in details and time management
  • Quick learner, able to implement new information quickly
  • Analytical thinker, while keeping calm under pressure
  • Have high standards for self, and able to actively listen while creating relationships with others
  • Open to feedback and development

    Job Type: Full-time

    Pay: $45,000.00 - $50,000.00 per year

    Benefits:
  • Health insurance
  • Paid time off

    Ability to commute/relocate:
  • Oklahoma City, OK 73112: Reliably commute or planning to relocate before starting work Location: Hybrid remote in Oklahoma City, OK 73112

    • Example 4

    Sunstate is a Mechanical Subcontractor with an unmatched reputation for operational excellence. We provide industrial HVAC, piping, plumbing systems, and service maintenance across Arizona. In a nutshell: we are excellent at what we do!

    Are you a devoted multi-tasker, troubleshooter, and problem-solver who likes to work with their hands? Then we want you! Sunstate has an immediate opening for an HVAC Service Manager! Join an essential company to service the commercial and industrial facilities in your community. Join a team that makes you feel like family!

    Job Duties:

    As you might expect, customer solutions and mechanical work are at the heart of what your job will entail. For the most part, you'll be:
  • Manage HVAC maintenance and service teams to ensure quality onsite
  • Schedules direct and provide technical support for HVAC technicians.
  • Understand the sales criteria and hold your team accountable for exceeding revenue goals.
  • Reviews technicians' work to ensure quality meets established standards
  • Organize training and ongoing support for install teams
  • Ensuring compliance with appliance standards and with OSHA Standards
  • Complying with service standards, work instructions, and customers' requirements
  • Preventative maintenance and troubleshooting for rooftop units, Humidifiers, packaged Air Conditioners, Refrigerated Air Dryers, and control systems.
  • Working with Chillers, Cooling Towers, Hot Water/Steam Boilers, Condensers/Chilled Water Pumps, and Exhaust Fans regularly.
  • Variable Frequency Drives, Computer Room AC Equipment, Air Handling/Fan Coil Units, and Air Compressors will also be a big part of your workload.
  • Offer customer service.
  • Maintain customer relationships.
    Salary:Are you the best?? We will pay the best up to 25% more on top of your current salary plus a bonus of up to $10,000!

    Shift: Monday Friday Schedule

    Why Join SunState?
  • Train and develop your skillset
  • Advancement Opportunities
  • Supportive management
  • Reputable and established company
  • Benefits

    Requirements:
  • A pre-employment drug screen and legal background check are required.
  • Experience in commercial and/or industrial HVAC systems
  • Organized and clear communication
  • Passion for safety

    Job Types: Full-time, Part-time

    Schedule:
  • Monday to Friday

    Experience:
  • Commercial HVAC: 1 year Location: One location

    • Example 5

    Pro Plus Services of New York is a Commercial Kitchen and Refrigeration Equipment Maintenance and Repair Company that specializes in keeping commercial food equipment, refrigeration and appliances running safely and efficiently. We service hospitals and healthcare facilities, schools/universities, hotels, grocery stores, corporate cafeterias, and restaurants in the New York Metro area.

    We are seeking an experienced Assistant Service Manager to join our team. The Assistant Service Manager will work with the Service Manager to manage activity within the service department, supervise field technicians, handle customer service interactions, provide reports and oversee service and repairs. They will ensure excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

    Benefits:
  • Medical, Dental and Vision
  • Matching 401K
  • Accrued Paid Time Off (PTO)
  • Holiday pay

    Responsibilities:
  • Help lead a great team, and cooperatively work with other leaders and teams across the company to ensure a strong and safe work environment and culture
  • Review field team paperwork for completion and quality
  • Oversee that the field team maintains clean and safe conditions on job sites and in work vehicles
  • Provide support, in-field training, and help the field team in capturing deficiencies in equipment
  • Resolve customer problems and concerns to ensure customer satisfaction
  • Collaborate with the dispatch team
  • Timely turnaround of service es, customer disputes, or parts delays.
  • Inspect and perform maintenance on key projects and key customers during the offseason in helping to create work.
  • Create and manage the on-call schedule for your team.
  • Understand and enforce policies and procedures for safety items and company handbook items
  • Help recruit, train, and retain excellent technicians
  • Approve of PTO and Timecards
  • Develop and maintain excellent customer relations
  • Perform other job-related duties as assigned
  • Ability to confidentially converse with company representatives, executive team, and field personnel

    Skills AND Qualifications:
  • 3+ YEARS Experience Leading A TEAM IN A Service-Related Industry
  • Commercial kitchen equipment and/or commercial refrigeration experience HUGE PLUS
  • Proficient in Microsoft Office (Word/Excel/Outlook)
  • Excellent communication skills (both written and verbal)
  • Strong follow-up skills and calendar management
  • Strong organization and time management skills
  • Ability to think outside the box and solve problems
  • Ability to manage stress, have patience and multi-task
  • Ability to work in a fast-paced environment

    Job Type: Full-time

    Pay: $60,000.00 - $75,000.00 per year

    Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

    Application Question(s):
  • Do you have at least 3 years experience working in a service-related industry?
  • How many years experience do you have managing and/or assisting with managing a team of Location: One location

    • Example 6

    Summary
    The restaurant Manager is a self-starter that leads all aspects of our business. The incumbent will deliver a high-quality menu and motivate staff to provide excellent guest service.

    General-Purpose:
    The general purpose of the role is to maintain the restaurant's revenue, profitability, and quality goals. The incumbent will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards set forth by the Employee Handbook.
    The incumbent will ensure our restaurant runs smoothly and guests have pleasant dining experiences.

    Supervision Exercised:
    This job/class works under close supervision according to set procedures.

    The incumbent will be responsible for the management of direct reports.

    Essential Functions:

    Maintains and supports a positive, collaborative culture within the organization as a whole, fully embracing the culture and values statements espoused by Hiro & CO

    Establishes and maintains effective working relationships with guests and co-workers.

    Coordinate daily Front of the House and Back of the House restaurant operations

    Deliver superior service and maximize guest satisfaction

    Respond efficiently and accurately to guest complaints

    Regularly review product quality and research new vendors

    Organize and supervise shifts

    Appraise staff performance and provide feedback to improve productivity

    Estimate future needs for goods, kitchen utensils, and cleaning products

    Ensure compliance with sanitation and safety regulations

    Manage the restaurant's good image and suggest ways to improve it

    Control operational costs and identify measures to cut waste

    Create detailed reports on weekly, monthly, and annual revenues and expenses

    Promote the brand in the local community through word-of-mouth and restaurant events

    Recommend ways to reach a broader audience (e.g. discounts and social media ads)

    Train new and current employees on proper customer service practices

    Implement policies and protocols that will maintain future restaurant operations

    May be responsible for payroll operations in some restaurants

    Assist with hourly' employee functions when needed

    OTHER Duties AND Responsibilities:

    Performs other duties and special projects as requested by supervisor

    Work directly with the Human Resources Department for recruitment, performance review, on- boarding and off-boarding and other essential administrative tasks as necessary

    Education and Experience:

    Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality
    Manager or similar role

    Proven customer service experience as a manager

    Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and wait staff

    Familiarities with restaurant management software, like OpenTable and Aloha

    Strong leadership, motivational, and people skills

    Acute financial management skills experience with Quickbooks is a plus

    Minimum Qualifications:
  • Requires five years' experience, including but not limited to experience in a high volume restaurant.
  • Requires two years' experience in fine dining or other closely related experience.

    Certificate or licenses:

    None

    OTHER Requirements:

    Proficiency in Microsoft Office applications and office equipment and machines

    TOOLS AND Equipment USED:
    Handles or uses equipment including but not limited to; cutlery, kitchen utensils, computers or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items.

    Physical Demands:

    Performs physical motion work that involves walking or standing for prolonged amounts of time and involves sustained culinary operations. Climbing/Stooping/Kneeling stooping and kneeling for short periods of time. Lifting - up to 25 pounds. Fingering/Grasping writing, typing, and use of phone system.

    Job Type: Full-time

    Pay: $55,000.00 - $65,000.00 per year

    Job Type: Full-time

    Pay: $55,000.00 - $65,000.00 per year

    Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • Day shift
  • Holidays
  • Night shift
  • Weekend Location: One location
    • Optimize Your Interviews
    Use our toolkit to optimize your interview process, improve your hiring decisions and enhance the candidate experience.
    Get the Toolkit

    What does a Service Manager do?

    Service Managers typically work for corporations across industries to ensure their department provides excellent customer service to consumers. They work closely with the sales and manufacturing departments to relay information about product defects or customer feedback. Their job is to lead Customer Service Representatives in daily communications with customers over the phone or through a messaging platform. They may also be responsible for training Customer Service Representatives on how to help customers troubleshoot problems or navigate new company products.

    Service Manager skills and qualifications

    Service Managers should have a variety of practical skills for their position. The main skills and qualifications of a Service Manager are:

    • Communication skills
    • Familiarity with customer service standards and processes
    • Budget tracking
    • Interpersonal skills
    • Ability to handle stress to operate under deadlines
    • Supervisory skills

    Service Manager salary expectations

    The average salary for a Service Manager is $60,529 per year. Salary estimates may be higher or lower depending on region and experience level. Some Service Managers earn an average of $3,950 per year via profit sharing.

    Service Manager salary expectations

    2025-10-0119000.0081420.90186000.00YEARLY
    • Common salary: 81420.90 YEARLY
    • Typical salaries range from 19000.00 - 186000.00 YEARLY
    • Find more information on Indeed Salaries

    *Indeed data – 2025-10-01

    Service Manager education and training requirements

    Usually, the educational background for a Service Manager is a high school education with on-the-job training. However, some companies may require at least an associate degree or even a bachelor’s degree in business, marketing or a similar field.

    Community colleges and universities may offer certification programs with marketing, communication, sales strategies, customer service skills and business skills as course topics. The educational qualifications vary by the chosen customer service specialty. A Food Service Manager, for example, could need special certification of 16-18 credit hours in food service or hospitality management. For Healthcare and Social Service Managers, though, a bachelor’s or master’s degree is necessary.

    Service Manager experience requirements

    Service Managers need between 2-5 years of job experience with a supervisory background. Education may substitute for experience, but both are recommended for future careers in the area of customer service. Basic experience with math, computers and organizing in a professional setting can be helpful, as is any proficiency in multiple languages.

    Job description samples for similar positions

    If this description for a Service Manager isn’t what you were looking for, consider these similar positions:

    Optimize Your Interviews
    Use our toolkit to optimize your interview process, improve your hiring decisions and enhance the candidate experience.
    Get the Toolkit

    Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

    Hire your next Service Manager today.

    Build a job description

    Frequently asked questions about Service Managers

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

    No search results found

      Related articles

      Best Interview Questions to Ask Candidates
      Read article
      How To Hire Employees: A Step-by-Step Guide
      Read article
      Roles and Responsibilities Template (With 3 Samples)
      Read article