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Technical Analyst Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated March 4, 2025

A Technical Analyst, or Market Technician, is responsible for analyzing the stock market and investment opportunities for the company they work for. Their duties include analyzing the stock market, creating potential investment forecasts and advising company leadership on investment opportunities.

What does a Technical Analyst do?

Technical Analysts are typically employed by businesses who use the stock market and similar investment opportunities as a vehicle for capital growth. Technical Analysts use their skills to help business leaders make informed, data-based decisions on how to invest the company’s money for maximum growth or protection. Most Technical Analysts spend the majority of their time looking at market indicators to help them create reports and presentations for their companies.

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Technical Analyst Job Description Examples

Example 1

JOB TITLE: Technical Analyst

Department: Information Services

Supervisor: Deputy Chief Information Officer

Salary: Starting at $55,000 per year

Description

Major responsibilities include facets of hardware and software solution deployments from planning to ongoing support and maintenance covering a vast array of hardware and software manufacturers and service providers. Maintain and support daily datacenter operations and infrastructure. Technical environment primarily consists of, but not limited to Windows OS (primary), iOS, Linux, VMware, Cisco and EMC hardware, and Microsoft application servers. Work as part of a team with other Information Services staff and County entities to design integrated computer and network solutions that fully utilize all investments in equipment and personnel. Much of the work is independent in nature; therefore, a high degree of initiative, creativity and long-range vision is required. Reports to the Deputy CIO.

Specific Duties

  • Capable of supporting and performing duties of all Technology Specialists as required
  • Configure, operate, manage, and troubleshoot all Microsoft Windows OS versions
  • Design, configure, operate, manage, and troubleshoot application and network services such as NTFS Permissions, DHCP, DNS, WINS, Exchange, SQL, SCCM, WSUS, WDS, IIS, Oracle
  • Design, configure, operate, manage, and troubleshoot VMware
  • Design, configure, operate, manage, and troubleshoot EMC storage and backup solutions
  • Design, configure, operate, manage, and troubleshoot Cisco networking equipment
  • Design, configure, implement, manage, and troubleshoot mobile device management tools
  • Participate in the application of Microsoft security updates on a monthly basis
  • Design, configure, operate, and maintain network, firewall, and security infrastructure services
  • Operates as part of a team and technical resource to other technical staff
  • Assists with forecasting future technology needs
  • Provides detailed project plans as directed
  • Keeps Deputy CIO informed on all projects
  • Originates and maintains documentation and procedures to support standardization
  • Assists in the training of new employees as needed
  • Assists Voter Services with execution of Elections
  • Consults with users on projects and support issues as needed
  • Participates in a HelpDesk rotation schedule
  • Other duties as assigned

    SupervisorY Responsibilities

    None

    Working Conditions

    Individual works in normal office surroundings. Must be able to respond quickly to technical issues when they occur, this will include off hours and remote work from home. Requires local travel to County facilities, occasional distant and overnight travel for educational programs and seminars.

    JOB Requirements

  • Requirements include a high school diploma, 2 years of related experience, and possession of a valid Pennsylvania Driver s License.
  • This is a Tier 2/3 operations and support position; qualified candidates would demonstrate an appropriate level of proficiency related to the specific duties outlined in this job description.
  • Demonstrated ability to communicate effectively, teaches, and solves complicated problems.
  • Must submit to and pass a drug screening and summary background check per County policy, as well as an additional FBI fingerprint background check.

    *Company Description

    County of Lycoming is a county in the U.S. Commonwealth of Pennsylvania and comprises the Williamsport Metropolitan Area. Lycoming is Pennsylvania's largest county by area and is a great place to live and work, offering outdoor adventures, history and culture, and sporting events.

    Providing quality customer service to our citizens, business owners and visitors is County of Lycoming s top priority and that starts with our employees.

    We offer an award-winning comprehensive benefits package, including generous paid holidays and vacation, affordable medical and dental coverage, innovative wellness programs, extensive professional development opportunities, and more.

    Lycoming County IS AN EQUAL Opportunity Employer

    Job Type: Full-time

    Pay: From $55,000.00 per year

    Benefits:
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Monday to Friday



    Application Question(s):
  • Have you worked for County of Lycoming before? If yes, please list your position and dates of employment. If no, please put "No."
  • What is your current Location: In person

    • Example 2

    Please visit this link to apply online:[website]

    The deadline to apply is 9/18/2023.

    This is an excellent opportunity to join the Information Technology Department at The County of Santa Barbara. Come and be a part of a team of talented individuals who are passionate about fostering a culture of teamwork, learning and respect!

    This position is responsible for establishing and maintaining security policies and end user access to our Workday system with the overall goal of enforcing the company's security policies and protecting the integrity and confidentiality of the company's and our employee's information. Additionally, this role will be part of a team of Workday functional and technical subject matter experts (Workday Support Organization) and will help provide configuration, testing and other support of the Workday Financial and HCM modules.

    Highlighted Benefits:

  • Hybrid telecommuting schedule (onsite work is required when needed).
  • Health Plan: County contributes towards premium; HSA offered
  • Pension
  • Reciprocity with other public sector retirement systems (like CalPERS)
  • 13 holidays, 12 sick leave days (unlimited accumulation), and 12 to 25 days of vacation (based on length of service) per year
  • Time and service credit towards an advanced vacation accrual rate for previous public service.

    Please visit our website to view the full job posting and to apply. Use this link: [website] or visit our careers page at [website]





    Key Words: Workday Security; IT Security Policies; User Access Management; IT Security Configurations; Workday Financial Modules; Workday HCM Modules; SLA Adherence; Information Security Governance; ERP Security Architecture

    Job Type: Full-time

    Pay: $104,545.00 - $126,091.00 per year

    Benefits:
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Relocation assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
    Schedule:
  • Monday to Location: In person

    • Example 3

    Required Skills: -

    24x7 Event/Alert/Incident Monitoring support for in-scope infra, Apps and Cloud Management

  • Capture Alerts or Situation, then raise incident tickets. Perform SOP based support and escalate

    to respective Technology Teams

  • Provide environmental support and handle escalations

  • Perform end to end Incident Management for event-based incidents

  • Monitor Batch Job (Job Scheduling) Alerts and Handle Batch Job Requests

  • Provide phone support 24x7x365

  • Initiates, coordinates and collaborate with Tools, Technology Team, Service Desk and Vendor

    management

  • Reduces the workload of the technology tracks by performing Instruction based (SOP) Level 1.5

    troubleshooting and try to resolve Incident tickets at Command Center Level level.

  • Assist in High Severity Incidents: Initiate Critical Bridges and work closely with CIM/MIM

    Dedicated Team

    o Act as a Situation Manager and assist dedicated CIM/ MIM Team (impact analysis, initiate

    bridge, inform MIM/CIM, inform Service Desk, inform Business, inform oncall person,

    send out hourly report, send out closer report, find out recurring issue or in the past this

    issue has been reported, if required run business bridge) etc

    Responsibilities

  • Work in rotational shifts to provide 24/7 monitoring support for IT infrastructure.

  • Monitor in-scope infra, Apps and Cloud Management with various monitoring tools for example

    o Monitoring Tool : Moogsoft, Splunk, iTOM, Big Panda, Solarwinds, SCOM, Dynatrace,

    AppDynamics, Net cool, Tivoli, HP NNM, HP OVO, LogicMonitor, Grafana, Science Logic,

    Nagios, Nimsoft, Zabbix, ManageEngine, DataDog, Vmware, WhatsUp Gold, New Relic,

    SiteScope

    o ITSM Tool : Service Now. Cherwell, Remedy, HPSC, HPSM, SalesForce, Service Desk Plus

    etc

    o Batch Job Scheduler : Control-M, Autosys, Redwood, Dollar Universe (DU), TWS, Tidal,

    IBM Workload Automation,

  • Analyze, acknowledge & record each & every Alert / Event / Situation in the monitoring tools &

    Create incidents as per their impact (Severity)

  • Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance &

    minimal impact on the business.

  • Strict adherence to the specified response & resolution timelines mentioned in SLA. (Resolution

    includes where level 1.5 troubleshooting is in Teams scope.

  • Act as a trigger for the critical incident management process by involving the technical & Critical

    incident management team.

  • Coordinate with all the technical teams to assist in providing accurate & timely updates to the

    Technical Team and customer counterpart till issue resolution.

  • Coordinate all faulty hardware replacement, capacity expansion, server

    installation/decommissioning & other project management initiatives with the vendors,

    partners, internal teams.

  • Train & absorb the level 1.5 troubleshooting and other operational tasks from the various

    technical tracks.

  • Assist the team lead in updating the run book and other technical and process documents for

    benefit of the entire team.

  • Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool

    configuration, alert thresholds, alert message enrichment & false alerts.

  • Handover any incomplete tasks, open alerts, incidents and outages reports to the next shift.

  • Discuss operational challenges and constraints in team meetings and with the management to

    ensure timely resolution.

  • Coordinate with Hands and feet support team for Faulty Hardware replacement. Escalate the

    Environment Monitoring Alerts to H&F team and co-ordinate for resolution

    Experience & SKILL

  • 3-4 Years of University education post High school ([website] or BCA or Diploma)

  • 1-2 Years of working experience in Information Technology

  • Preferred Certification in ITIL/MSCE/MSCA/CCNA or RHCE.

  • Preferably 1-2 Years of alert monitoring/management experience.

  • Should be aware of ITIL s Event, Incident, Problem and Change management module.

  • Should have worked in high pressure work environments and ability to multitask.

  • Basic understanding of L1.5 support

  • Experience on Windows/Unix Servers, AD, Network Devices, Database, Storage & Backup, Job

    Scheduling or Cloud computing.

  • Excellent Verbal and written communication skills.

  • Hands-on experience with the following:

    ? Monitor in-scope infra, Apps and Cloud Management with various monitoring tools

    for example

    o Monitoring Tool : Moogsoft, Splunk, iTOM, Big Panda, Solarwinds, SCOM,

    Dynatrace, AppDynamics, Net cool, Tivoli, HP NNM, HP OVO, LogicMonitor,

    Grafana, Science Logic, Nagios, Nimsoft, Zabbix, ManageEngine, DataDog,

    Vmware, WhatsUp Gold, New Relic, SiteScope

    o ITSM Tool : Service Now. Cherwell, Remedy, HPSC, HPSM, SalesForce,

    Service Desk Plus etc

    o Batch Job Scheduler : Control-M, Autosys, Redwood, Dollar Universe (DU),

    TWS, Tidal, IBM Workload Automation,

    ? Incident lifecycle process

    ? Event to Incident management lifecycle

    ? Backup Job Monitoring : Start, restart, check error, Tape management

    ? Backup monitoring tools like Networker / legato/ Veritas NetBackup.

    Job Type: Contract

    Salary: $20.00 - $30.00 per hour

    Schedule:
  • 8 hour shift

    Work Location: One location

    Speak with the [phone number]

    • Example 4

    This role is based in Salt Lake City, UT.

    About The Role

    Our people are our passion at FDM. That s why we make your training and career growth a priority. Since 2009, we have launched the tech careers of over 3,000 people in the US. FDM is currently seeking numerous ambitious and driven candidates with the aptitude for tech to work as FDM consultants. We help people like you make their first step into tech every day. Are you ready to make yours?

    As a Junior Technical Operations Consultant with FDM, you will undergo industry specific training and continue your career journey as an FDM consultant by working for one of our globally recognized clients. Some common positions you could be working in include Cyber Security Analyst, Cloud Computing Engineer, and Application Support Analyst.

    A Technical Operations role lands well into the space supporting IT Applications and Services for the business through monitoring, maintenance, and incident resolution. It provides an excellent opportunity to gain a deep understanding of how the business operates and how IT supports the operation through the services it provides.

    No previous qualifications or STEM Field experience is required.

    About You

    Minimum Qualifications

  • Bachelor s Degree
  • A strong aptitude for technology and the interest and drive to expand your technical skill set
  • Able to commit to work for FDM for a minimum of two years working as an FDM consultant following the training period.
  • Eligible to work in the US.

    Benefits

  • A chance to work for some of the most prestigious companies in the world.
  • Opportunity to earn professional certifications related to your career path.
  • Continuous career support and upskilling from FDM.
  • Comprehensive and competitive benefits package.
  • Access to a network of mentors and like-minded individuals.
  • Relocation support (if necessary)
  • Industry recognized paid training.

    About the FDM Career Development Program

    FDM s Career Development Program is a great way for those entering the job market. At FDM, we train the brightest talent to become the innovators of tomorrow. Technology makes the world a better place and we believe passion, drive and curiosity are what you need to have a successful career in tech. This is why we do not require any previous experience to join FDM s Career Development Program.

    The program begins with training in one of our career streams in business and technology that are in high demand in the job market. We will provide you with the industry-specific technical and professional skills you need in your chosen stream, after which you will start working as an FDM Consultant with our globally recognized clients.

    Upon completion of the program, many see their journey with FDM culminating in an accelerated career progression, better placing them to apply for senior roles within the industry.

    About Us

    Our Commitment to Diversity, Equity and Inclusion

    At the heart of our business remains our desire to launch the careers of people from many different backgrounds, helping them to develop their skills before starting work with our clients.

    With over 95 nationalities working together as a team across 17 countries, we are proud to be leading by example:

    31% of FDM s global workforce is female

    51% of FDM management team and direct reports identify as female

    FDM Group is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, provincial or local laws.

    Please note that FDM utilizes an Automated Employment Decision Tool (AEDT) to assist in evaluating candidates for its Career Development Program. Compliant with recent New York legislation, the vendor providing the AEDT, Vervoe, has conducted a bias audit of their product, the results of which are contained here. If you wish to be assessed without the use of an AEDT, you can request an alternative assessment method to your assigned recruiter at the beginning of the recruitment process.

    Job Type: Full-time

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Relocation assistance
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Monday to Location: Hybrid remote in Ogden, UT 84401

    • Example 5

    JAM BNC is looking for a hands on and highly analytic NetSuite Technical resource to enhance our growing business and digital transformation team. This role will work strategically at the intersection of our business and technology teams and will be instrumental in helping JAM BNC achieve digital analytic measures of performance, increase revenue, and support extensive reporting.

    The ideal candidate will have a strong technical background and will be responsible for the operational success of NetSuite and related business systems. Knowledge of Tableau is a strong plus. Deep query knowledge of NetSuite including highly complex Saved Searches are a requirement.

    Functional Responsibilities

  • Work with users to create reporting, Saved Searches, and other reporting (including in Tableau).
  • Perform integration analysis, database manipulation, and analytic reporting.
  • Perform day-to-day operations, maintenance, projects, change requests, and support tasks for all NetSuite applications and integrations.
  • Interact on a daily basis with internal technology and business teams; as well as existing and long term Gold Partner NetSuite vendor.
  • Plan, review, and revise feature configurations and customizations of NetSuite to meet evolving business and operational needs.
  • Create and manage configuration changes to fields, workflows, roles/permissions, page layouts, custom objects, custom record types, scripts, integrations, reports, and dashboards
  • Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation.
  • Support end-user requests for new saved searches, reports, KPIs, and dashboards.
  • Provide internal, ongoing system/technical support to users, including training and maintaining proper system access for all roles.
  • Develop, test, and deploy customizations utilizing partners and consultants.
  • Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
  • Maintain up-to-date knowledge of NetSuite functionality on new releases, customizations, and integrations.

    Education & Skills Requirements

  • 5+ Years of solid NetSuite Administration experience
  • Certified NetSuite/iPaaS Developer
  • Experience facilitating design and configuration of NetSuite.
  • Experience testing NetSuite application instances to successfully validate application setups, including input to test plans, test scenarios, and test scripts.

    Job Type: Full-time

    Pay: From $75,000.00 per year

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Location: Remote

    • Example 6

    About Us

    [website] is a collaboration of top industry consultants in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, Business Process Improvement and Business Success Services (HR and Payroll), specializing in the delivery of Fortune 500 One-Point-of-Contact solutions for small and mid-sized organizations. For over two decades, [website] has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. [website] enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.

    Technical Analyst

    The ideal candidate will have the ability to influence decision makers, build relationships, and grow and maintain our client base. The Technical Analyst role provides an exciting opportunity to be the engine that powers our organization, making an immediate impact on the growth and success of our business by initiating contact with potential new clients through phone calls, social media, and email outreach. Each new Analyst works closely with our Senior Analysts throughout their training period, to ensure they have a strong understanding of the Enterprise Services we provide to businesses across the country and that they are set up for success. We are looking for driven, high-energy, and dedicated individuals who enjoy working in a team atmosphere and have a commitment to excellent customer service.

    Key qualifications to succeed in this role include

  • Excellent verbal and written communication skills.
  • The ability to learn database, CRM or other software to track prospect progress.
  • Use product / service knowledge to showcase the solutions [website] can offer.
  • High school or equivalent (required)
  • Successful completion of your Health and Life Insurance exam within 90 days
  • [website] pays for this
  • Strong interest in growth within the organization and a willingness and desire to step up to new challenges and responsibilities as skills are mastered and training progresses.

    Compensation

    This role offers great potential for achieving high levels of compensation, depending on your individual drive. [website] offers a generous base pay and full benefits, as well as goal-oriented bonuses and incentives.

    Benefits

  • 401(k) with Company matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

    Work Shift
    Day

    Scheduled Weekly Hours
    40

    Join us!

  • If your passion is to work in a caring environment.
  • If you believe that learning is a life-long process.
  • If you strive for excellence.
  • If you want a career that provides substantial financial incentive.

    Job Type: Full-time

    Pay: From $40,000.00 per year

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Day shift
    Supplemental pay types:
  • Bonus pay



    Ability to commute/relocate:
  • Columbus, OH 43085: Reliably commute or planning to relocate before starting work Location: In person

    • Example 7

    Job Description # JD052

    Job title: Technical Analyst

    Department: Information Technology

    Position Type: 40 hr/wk, 1st shift, Full-time, exempt (Hybrid)

    Reports to: Manager of IT, CSV and Cyber Security

    General Description:

    Actively participates in the Information Technology function for the company. Specifically:

  • Serve as primary technical resource for all data/system backup and recovery solutions and procedures.
  • Design and practice disaster recovery plans for critical systems.
  • Act as system owner or backup system owner of various assigned validated systems, including administration, upgrading, working with process owner(s) and CSV on change control, assisting with vendor support and database administration.
  • Serve as a technical resource on information security, cybersecurity and IT risk management programs and systems based on industry-accepted standards.
  • Manage and assist with IT security protection such as AV solutions and security patch management.
  • Act as a technical resource and assist in monitoring, responding and resolving help desk related issues.
  • Assist with implementing, administrating, monitoring and supporting critical network infrastructure components such as; servers, routers, switches, firewalls, wireless access points and cabling infrastructure.
  • Assist and support the company Windows domain which includes account creation/termination, IT access control and data security.
  • Secondary resource for all telephony (VoIP) devices and infrastructure.
  • Assist with designing and delivering IT technical training courses and documentation to assist staff and clients.
  • Author or revise departmental SOPs as needed. Comply with quality and safety management systems including requirements for documentation, training, system use, SOPs, processes and procedures
  • Produce technical documentation for new and existing applications.
  • General support required of a company where everyone is expected to perform multiple tasks both inside and outside their departments to meet the needs of the business

    Skills and Physical Activity Requirements:

  • Customer service oriented
  • Positive attitude and good judgment reflective of company values
  • Excellent troubleshooting skills

    Work Experience Requirements:

  • High-level of knowledge and system support experience with data backup / recovery systems and disaster recovery planning.
  • At least 5 years of experience in general IT support (computer hardware and software installation, maintenance, repair) and helpdesk operations within a Windows AD/network environment and Windows server support.
  • At least 2 years IT experience working in the life sciences industry with understanding of GxP.
  • Experience in managing validated systems a plus.
  • Good working knowledge and support experience with Windows operation systems, MS Office applications,
  • Office 365 functions and typical PC desktop software packages.
  • Experience in supporting, copiers, printers, scanners and other PC peripheral devices.
  • Good working knowledge of TCP/IP, Ethernet and basic network infrastructure technologies, cabling and troubleshooting.
  • May require some evening and/or weekend hours and on call as needed.
  • Must possess excellent verbal, written, and interpersonal communication skills.
  • Ability to work in a fast-paced, multi-tasking, deadline-driven environment

    Education Requirements:

  • Associates degree in IT, Computer Science or related field; may substitute with 5+ years of IT working experience.
  • Certifications/training in some combination of A+, Network+, MCP, MSCA or similar a plus.

    Singota Solutions is an Equal Opportunity Employer

    Job Type: Full-time

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
    Experience level:
  • 5 years
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday



    Ability to commute/relocate:
  • Bloomington, IN 47404: Reliably commute or planning to relocate before starting work Location: In person

    • Example 8

    We are a recruiting agency recruiting top talent for Fortune 500 and high growth companies.

    Overview:

    This company has an exciting opportunity for a SAP Technical Analystto join our team. This is a remote opportunity, candidates may reside anywhere within the U.S.

    The SAP Technical Analyst is responsible for activities such as the overall development and delivery of objects in all the technology aspects of SAP. This position requires strong SAP product knowledge/experience as well as strong communication skills. In addition to program development and this role ensures integration of SAP systems with the other technologies in the business landscape.

    Key responsibilities include:

  • Strong Experience in Fiori, involved in working with custom/freestyle Fiori applications, extending the standard Fiori apps and excellent debugging skill .
  • Experience in the development and support of the SAP Fiori application.
  • Enable, configure, and customized SAP Fiori Launchpad Designer.
  • Perform SAP Fiori security, system administration, roles setup, Fiori Launchpad groups, role mapping.
  • Experience in Fiori Design patterns, smart controls, expertise in UI Theme designer.
  • Good understanding of Fiori Architecture and Gateway Deployment.
  • Good Knowledge of MVC framework & Technical knowledge in SAPUI5, JavaScript, XML, CSS3 and HTML5.
  • Ability to analyze and understand business requirement, understand the existing systems.
  • Experience with SAP Web IDE & SAP BTP is a must.
  • Design and develop objects to ensure compatibility with system development and implementation standards.
  • Provides an on-going liaison with other technical resources external to the team.
  • Effective communication and presentation skills

    The successful candidate will possess the following:

  • Prior experience with Fiori development in at least 3 implementation projects (greenfield or brownfield)
  • Strong experience with IT standards in the areas of networking, hardware and software
  • Broad knowledge of client and SAP architecture
  • Viewed as a strategic partner by business colleagues
  • Visionary in enabling business processes through technology
  • Understanding of client's operations, information environment, organization, and culture
  • Technical experience in SAP software and latest NetWeaver tools
  • Transformation experience
  • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field (or equivalent work experience)
  • 6-8 years of IT and business/industry work experience with solid experience in systems analysis, structured analysis, or methods and procedures
  • Experience with at least 2 full life cycle implementation each of SAP and experience in dynamic support environment is preferred
  • Strong understanding of information systems, business processes, the key drivers and measures of success

    We believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. We also offer other benefits like paid time off, financial and savings programs, 401k, access to our employee assistance program, and other discounts.

    Responsibilities:

    The SAP Technical Analyst is responsible for activities such as the overall development and delivery of objects in all the technology aspects of SAP. This position requires strong SAP product knowledge/experience as well as strong communication skills. In addition to program development and this role ensures integration of SAP systems with the other technologies in the business landscape. Responsible for 24 x 7 support.

    Qualifications:

    Basic Education Requirement - Bachelor's Degree or equivalent experience

    Basic Functional Experience - 3 years of experience in Information Technology and business related Type: Full-time

    • Example 9

    Technical Analyst / IT

    Job title / Department:

    Technical Analyst / IT

    Reports to: *

    IT Manager, Desktop Support

    Pay Grade/ Pay Band:

    $52 K with Bonus Potential of $5 K Annually plus On-Call Bonus

    Who we are:

    Become part of a thriving beer & wine company distributing top brands and delivering excelled performance. We represent products that celebrate life. We're in a highly-competitive industry that takes jungle-like thinking to stay on top. Everyone here is a part of a team- or a pride as the lion calls its family. We care for our communities and we strive for continuous improvement. Like Victor, our crest lion, we roar in every area of our business. Cheers!

    Job Summary

    Candidates for the Technical Analyst Position must have three to five years of support experience with desktop hardware, software applications, operating systems, and network connectivity. Must be punctual, detailed, customer service-oriented, and proactive in anticipating and resolving problems while maximizing efficient use of computing resources in a warehouse environment. Employee works with a team to provide support to over 1,500 users in a multi-site Active Directory environment. Position has rotating on-call responsibilities. Associate degree, Bachelor's degree, or representative industry work experience/certifications required.

    How to Spot Our Leaders (Key Competencies and KPI's)

    Corporate: Heidelberg Core Values, Action-Oriented, Self-Development, Drive for Results

    Department:Functional/ Technical Skills, Process Management, Organizational Agility, Problem Solving

    KPI's:Ticket resolution, Ticket ownership, Customer service survey results, Teamwork

    Essential Duties and Responsibilities & Expectations

    Typical duties include:

  • Maintains an inventory of installed hardware, software and manages software licensing

  • Installs new hardware and software

  • Supports ERP system in an AS400 environment

  • Creates user accounts and manages access control based on company policies

  • Resets passwords and creates/deletes users in Active Directory

  • Removes viruses and malware

  • Provides after-hours call support (rotation based)

  • Supports Office 365/SharePoint/OneDrive/SharePoint/Teams

  • Demonstrates proficiency to support mobile devices (Android and iOS)

  • Provides excellent customer service

  • Validates report data

    Qualifications and Requirements [Include Training/Certification]

  • Associate degree, Bachelor's degree, or representative industry work experience/certifications required

  • Proficient with Microsoft Windows (some 7, Mostly 10)

  • Proficient in Microsoft Office 365 suite (Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, Teams)

  • Excellent written and verbal communication skills

  • Strong organizational skills including attention to detail and multi-tasking skills

  • Hands on experience with storage, backup and cloud solutions

  • Strong communication and people skills. This is a people-facing role

  • CompTIA A+, CompTIA Network+, MTA helpful

    Working Conditions & Dress Code

  • Must be able to work flexible hours through the week with occasional weekends

  • Dress code is business casual; closed-toe shoes are suggested

    Physical Requirements

    While performing the duties of this job, the employee is required to stand; balance; walk; climb stairs, sit; use hands to feel and handle objects, tools, or controls, including standard office equipment such as computers, phones, fax machines; reach with hands and arms; talk; hear; and have specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

    This position may constitute a key employee position under the Family and Medical Leave $25.00 per hour
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    Technical Analyst duties and responsibilities

    A Technical Analyst has several duties and responsibilities in an organization. The responsibilities relate to being a communicator of technical knowledge. A technical analyst is someone who knows how to research and interview diverse people for information. Technical Analysts:

    • Do research such as interviewing people about business requirements and create specifications for projects
    • Analyze and organize the gathered information to understand and implement project requirements
    • Work on employee engagement during projects by going between management and employees
    • Facilitate a consistent and organized flow of information during projects

    What does a Technical Analyst do?

    Technical Analysts can work for marketing agencies or as part of an in-house marketing department to implement a company’s brand strategy. They assess marketing objectives and do research to determine the most advantageous methods for using media platforms to promote those objectives. Technical Analysts run tests to determine which advertising methods are most effective and share analytic and creative feedback to refine advertising content. They align advertisement information with their target audience’s media habits. They collect data measuring key performance indicators for the success of advertising methods and adjust their media strategies to promote a more effective brand message.

    Technical Analyst skills and qualifications

    Technical Analysts are communicators, but they also need to be competent in technology and related areas. Their skills are those founded in the sciences and math. Technical Analyst skills include:

    • Communicating: Technical analysts interact with management, clients, and developers. It’s important for technical analysts to be communicators with different groups. Negotiating skills between various stakeholders is an essential skill.
    • Understanding of technical specifications: Technical analysts know technical language, and how to communicate this to varying levels of technical understanding.

    Technical Analyst salary expectations

    The average salary for a Technical Analyst in the United States is $79,925 per year. This is the average, but compensation varies depending on bonus packages. The salary estimates are based on salaries submitted anonymously to Indeed by Technical Analyst employees, users, as well as being collected from job advertisements on Indeed.

    Technical Analyst salary expectations

    2025-10-0129000.0099239.33210000.00YEARLY
    • Common salary: 99239.33 YEARLY
    • Typical salaries range from 29000.00 - 210000.00 YEARLY
    • Find more information on Indeed Salaries

    *Indeed data – 2025-10-01

    Technical Analyst education and training requirements

    A Technical Analyst involves specialized education. A bachelor’s degree with an information technology focus can help prepare you for your career. Computer science degree programs with coursework in computer programming, computer architecture and database management are useful to someone wanting to be a Technical Analyst. Computer programming courses in Java, C#, C++ and SQL are valuable skills. A background in technical writing is useful as a technical analyst because you will need to communicate with others who may not be proficient with computer skills. Further certification is important for those who want to move forward in their careers.

    Technical Analyst experience requirements

    Technical Analysts should have a range of experience with different institutions such as financial, investment, healthcare or insurance companies. Starting out, Technical Analysts may have roles with application or software development, database maintenance and design. A Technical Analyst may supervise or lead team projects to project completion.

    Job description samples for similar positions

    There are several jobs that are similar to a Technical Analyst. Some jobs are:

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    Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

    Hire your next Technical Analyst today.

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    Frequently asked questions about Technical Analysts

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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