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Teller Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated March 4, 2025

A Teller, or Bank Teller, is responsible for interacting with customers who want to withdraw or deposit money into their bank accounts. Their duties include following bank policies to ensure ethical business practices, greeting customers and helping them with their needs and speaking with customers about new products and other offerings at their bank location.

Teller duties and responsibilities

A Teller is the first contact person a customer encounters once they step into the bank. Generally, they handle day-to-day transactions in addition to the following duties and responsibilities:

  • Receive checks, money, debit and credit payments from clients.
  • Solve any issues that pertain to the transactions.
  • Answer all accounts- and banking-related inquiries.
  • Follow company procedures to count and manage all the funds they receive from customers.
  • Build and maintain customer relations by providing high-quality services.
  • Use the provided electronics to document all transactions they conduct during their shift.
  • Reconcile all transactions at the end of their shift.

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Teller Job Description Examples

Example 1

Member Services Representative

NuVista Federal Credit Union - Gunnison CO

Overview:

Looking for a highly motivated, positive, and dedicated individual who enjoys change, meeting and helping people, a team player, great communicator, is detailed oriented, has a desire to learn to have positive impact on an organization as well as the community.

Roles and Duties:

Assist members with financial transactions including, but not limited to; member deposits and withdraws, ordering member checks, servicing vault/ATM maintenance and follow all Credit Union policies and procedures.

Knowledge and Skills:

Experience: Six months to two years of similar or related experience is helpful.

Education: High school education or GED equivalent.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work will involve motivating or influencing others and being a team player. Outside contacts become important and fostering sound relationships with other entities (companies and /or individuals) becomes necessary.

Other Skills: Good listening and telephone skills. Able to operate a 10-key calculator, typewriter, and computer. Working knowledge of Windows, Excel, and Word is required. Experience using financial credit union software is a plus. Able to make decisions with minimal information and be detailed in data evaluation.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • Day shift



    Ability to commute/relocate:
  • Gunnison, CO 81230: Reliably commute or planning to relocate before starting work Location: In person

    • Example 2

    Hours: 8:00am - 5:00pm Monday - Friday, rotating Saturday schedule
    Mt. Iron
    Position Summary:

    Performs routine teller/customer service duties. Performs a full range of retail banking services for individual customers, with emphasis on deposit and fee-based services. Meets with customers to discuss needs and identify/recommend solutions to needs. Opens and closes accounts. Assists customers with account needs and provides customer service. Provides information about the consumer and mortgage loans and other bank products and services. Willingly rotates between locations, as needed.

    Primary Responsibilities AND Accountabilities:

  • Functions as Teller, receiving and processing Teller transactions accurately and timely. Follows Bank policies and procedures when performing transactions on teller machine and other required equipment. Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies for self and others. Maintains adequate cash and/or cash drawer limits as required by Bank policy. Trial balancing is required twice a day.
  • Processes customer transactions; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals. Issues money orders, cashiers checks, and savings bonds.
  • Performs all activities related to the opening or closing of various types of time and demand deposit accounts, including certificates of deposits, NOW accounts, business accounts, checking accounts, and savings products. Perform a wide range of services including, servicing and maintenance for, debit cards, CDs, HSAs, IRAs, safe deposit boxes, including address changes, stop payments, transfers, and processes check orders.
  • Opens night deposit vault and ensures contents are processed using dual control at all times. Responsible for ordering/ selling/verifying/balancing the vault cash. Balances ATM, replenishes cash supply and ensures ATM is working. Initiate wire transfers. Ensures applicable regulations, disclosures, policies, and procedures are followed and is trained on depository compliance regulations.
  • Takes credit applications for lending staff to determine creditworthiness.
  • Provides quality, personalized service to ensure customer satisfaction and retention. Interacts with customers to identify their needs. Cross sells and/or refers Bank products and services to customers. Develops new client relationships from referrals and makes referrals to Commercial Bankers and Mortgage Bankers as appropriate.
  • Provides outstanding customer service for all types of customer inquiries and transactions. Includes accurate, professional, efficient service to all customers.

    Other duties may be assigned.

    EOE/F/M/Disabled/Veteran

    Job Type: Full-time

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Day shift

    Work One location

    • Example 3

    Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference.

    Payday Money Centers is a financial institution that offers an alternative to traditional banking.

    We offer a great work environment and compensation, health and dental benefits, 401k, and paid vacation and sick time.

    Essential Duties Include:
  • You are accountable for processing loans and financial transactions in accordance with company policies and state/federal regulations

  • Promote our company brand professionally and ensure store appearance (internal and external) is well maintained

  • Cross Sell products and execute marketing campaigns to build revenue

  • Customer courtesy and collection calls

  • Consistently provide a high level of customer service in a prompt and timely manner

  • Adhere to company security policy and procedures

    Required Skills/Abilities:
  • Computer Skills: Computer literacy and strong typing skills

  • Basic Microsoft Office including Excel and Outlook

  • Previous banking, retail or sales experience (minimum of six months cash handling experience)

  • Ability to work a flexible schedule including nights and weekends, 40hour work week plus OT

  • Excellent customer service and communication skills, including written and verbal

  • Bi-lingual Spanish is a Plus

    Schedule:
    Full Time
    Weekends required
    Holidays required

    Education:

    High school or equivalent

    The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

    Job Types: Full-time, Part-time

    Pay: $16.50 - $18.00 per hour

    Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekend availability

    Education:
  • High school or equivalent (Required)

    Experience:
  • Cash handling: 1 year (Required)
  • Customer service: 1 year (Required)

    Language:
  • Spanish Location: One location

    • Example 4

    Full Time Teller
    Progressions Credit Union was recently named one of the Best Places to Work Inland Northwest. We are currently looking for a Full-Time Teller that has a strong desire to serve others, strives to be a lifelong learner, is committed to the credit union movement and has a fun-loving, go get them attitude. This position is responsible for providing excellent Member Service in person and by phone, provide information and answer questions on the credit union's products and services, and assist other team members as needed for efficient operations of the branch.

    This is considered a full-time position.Candidate must be available to work Monday – Friday 8:45am – 5:45pm. Pay range is $17.00-$20.00/hr ($35,361 - $41,601 annually PLUS 10% longevity bonus) depending on experience. A minimum of six (6) months teller experience is required.

    Minimum Qualifications:
  • High school diploma or equivalent.
  • Minimum six (6) months of teller experience
  • Strong math skills.
  • Strong computer skills with knowledge in Outlook, Excel, and Word.
  • Previous experience in keyboarding/PC and 10-key calculator.
  • Strong written and verbal skills.
  • Professional appearance, dress and demeanor.
  • Ability to adapt to changes and prioritize and manage competing demands.
  • Ability to read, analyze, and interpret data and understand and communicate diverse information.
  • Ability to solve complex problems and deal with a variety of situations exercising flexibility and sound judgement in a fast-paced environment.
  • Ability to make practical and timely decisions and explain reasoning for decisions.
  • Strong work ethic, including the ability to complete duties on time, consistently arrive at work on time as scheduled, and ability to work flexible hours and overtime as needed.

    Benefits
  • Paid sick and vacation time
  • Medical and Dental insurance
  • Monday - Friday schedule - weekends off
  • Eleven paid Federal holidays and one day for your birthday
  • 401(k) retirement savings plan with 6% employer match
  • Disability Insurance
  • Eligible for employee incentive program
  • Longevity bonus paid twice per year (eligible after a year of employment)

    Duties and Responsibilities

    General:
  • Serve and assist credit union members and employees courteously and in a positive manner.
  • Follow all Board and Credit Union policies.
  • Be punctual in attendance and flexible with working hours.
  • Have a working knowledge of the Credit Union structure, vision, available services and field of membership.
  • Be professional during stressful situations and periods of peak workloads.
  • Use time effectively.
  • Maintain a neat, efficient workspace where members will feel comfortable and welcome.

    Physical Abilities
  • Must be able to regularly talk, hear, and operate a computer keyboard and mouse.
  • Must have adequate vision for viewing a computer screen and reading documents.
  • Must be able to stand for extended periods of time.
  • Occasionally lift, pull/push, and carry up to 30 pounds.

    Specific:
  • Process teller transactions in person, via phone or mail. Examples include deposits, withdrawals, transfers, credit card payments, and loan payments.
  • Balance teller drawer daily.
  • Answer phone requests from members while following policies and procedures regarding the privacy of the member and the release of protected information.
  • Perform additional duties as requested.
  • Understand products and services offered and offer such products and services to members with each interaction.
  • Complete any training or testing as required.

    Expectations:
  • Complete and pass required compliance training in a timely manner.
  • Learn in-house computer system and be able to conduct basic transactions within 30 days of hire.
  • Be punctual and reliable in attendance.
  • Have a working knowledge of the Credit Union’s structure, vision, available services and field of membership.
  • Be professional during stressful situations and periods of peak workloads.

    Job Type: Full-time

    Pay: $17.00 - $20.00 per hour

    Expected hours: 40 per week

    Benefits:
  • 401(k) 6% Match
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance
    Experience level:
  • 1 year
    Physical setting:
  • Office
    Schedule:
  • Monday to Friday



    Education:
  • High school or equivalent (Required)

    Experience:
  • Teller: 1 year (Required)

    Ability to Relocate:
  • Spokane, WA: Relocate before starting work Location: In person

    • Example 5

    Become an Employee-Owner!

    The Brook is always looking for enthusiastic and motivated employees to join our 100% employee-owned family business. We offer a pleasant work environment, competitive wages, flexible hours and shifts, paid vacations and benefits.

    Starting Pay: $18 + tips

    Racing knowledge is preferred but not necessary.

    Job Description:

    The Mutuels Teller sells wagers on Simulcast horse races and greyhound races, makes changes, cashes winnings tickets, checks ID s, and maintains an accurate cash balance. Explains wagering rules and company procedures in a friendly and ethical manner.

    Must be 18 years of age or older to apply.

    Responsibilities and Duties:

  • Greets patrons and communicates racing information as requested in a friendly, professional manner, including race results, reading programs, wagering advice, issuance of vouchers for self-service machines and giving instruction on how to place a wager.
  • Quickly and accurately depresses corresponding numbered key of terminal in accordance with patron s wager instructions and provides patron with ejected wager ticket in a timely manner.
  • Accepts money and makes appropriate change.
  • Accounts for all cashed or cancelled tickets and forwards to the Mutuel money room for verification and reconciliation.
  • Follows departmental cash handling procedures daily.
  • Handles large sums of cash and maintains an accurate cash balance.
  • Checks for counterfeit bills in accordance with company procedure.
  • Checks patron identification to determine minimum age limit is met.
  • Knowledge of AML and Title 31 procedures.
  • Participates in meetings, training and other company-related activities as scheduled.
  • Seeks out the assistance of a supervisor to address questions and concerns.
  • Answers wagering rules and policies questions when requested.
  • Maintains a working knowledge of facilities, as well as special events, in order to advise patrons of same, whenever possible.
  • Assists other Mutuel Tellers within the assigned area, as needed.
  • Responsible for completing end-of-day cash and balance procedures.
  • Held accountable, to a high degree, for the accuracy and thoroughness of departmental records, monies and reports.
  • Logs on and off terminal daily in accordance with departmental procedures.
  • Follows all safety policies and procedures in accordance with company standards.
  • Follows all company policies and procedures, including pari-mutuels wagering rules and Racing Commission rules.
  • All other duties as assigned.

    Job Type: Part-time

    Pay: From $18.00 per hour

    Expected hours: 40 per week

    Benefits:
  • 401(k)
  • Employee discount
  • Life insurance
  • Parental leave
  • Retirement plan
    Experience level:
  • 1 year
    Schedule:
  • 8 hour shift
  • Holidays
  • Weekends as needed



    Ability to commute/relocate:
  • Seabrook, NH 03874: Reliably commute or planning to relocate before starting work (Required)

    Application Question(s):
  • Are any of your relatives already employed at The Brook? If yes, give name, position and relationship to you.
  • Do you meet the minimum age requirements?

    Experience:
  • Cash handling: 1 year (Preferred)
  • Customer service: 1 year Location: In person

    • Example 6

    Service Credit Union Is seeking a Branch Teller for our branch located at UNH in Durham, NH*.
  • If you are 17 years of age or older and a current high school or college student, Service Credit Union is the perfect fit for you!

    Pay: Starting at $15.50 per hour.

    Hours:PT position 10-15 hours per week.

    Benefits Include:
  • PTO, long-term disability and paid holidays.
  • 401k with 8% company contribution after one year of employment.
  • Tuition reimbursement.
  • Training and career growth opportunities.

    A Day in the Life:
  • Create a positive member experience each and every time through confidence and enthusiasm- you are the face of Service Credit Union.
  • Accurately process all transactions maintaining proper security and exercising good judgement.
  • Provide outstanding service, problem resolution and needs-based selling.
  • Perform other job related duties as assigned.

    Experience and Qualifications:
  • Detail oriented with aptitude for mathematical and clerical procedures.
  • Excellent verbal and written communication skills.
  • Outstanding customer service skills.
  • Ability to recognize and resolve member issues promptly, using courtesy and tact.

    If you are 17 years of age and a current high school or college student looking to gain experience in the finance world, and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place.

    Join us today!

    Equal Opportunity Employer

    Job Type: Part-time

    Pay: $15.50 per hour

    Schedule:
  • Day Location: One location

    • Example 7

    Join Ria Money Transfer as a Teller at our Retail Stores! Grow your career with and join our mission of opening ways for a better everyday life!

    Being part of our retail team means that:

  • We provide you with training in customer service and financial services
  • You enjoy working in a customer facing role
  • You are confident in handling our customer's money in a fast-paced environment
  • You appreciate diversity and have the necessary skills to communicate effectively when resolving customer concerns
  • You are driven by providing excellent customer services

    What you will do:
  • Interact with customers face to face to receive and process all of Ria's products such as money transfers, money orders, selling and buying foreign currency
  • Accurately verify or enter the customer's information on our systems
  • Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations
  • Recognize problems, issues, or complaints during queries and propose solutions or escalate to the management team
  • Keep up to date with Ria's products, services and policies
  • Balance your cash register and prepare cash for bank deposit
  • Prepare your daily transactions record
  • Perform other duties as assigned or requested by your colleagues and superiors

    What we will look for you to have:
  • A valid work permit is a must
  • Ability to work flexible schedules, including weekends
  • Some computer knowledge with the ability to use MS Word and Excel
  • Cash handling experience is highly preferred
  • Strong customer service skills
  • A positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding services for the customers

    Job Type: Full-time

    Salary: $15.00 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
    Schedule:
  • Monday to Friday
  • Weekend availability
    Supplemental Pay:
  • Bonus pay

    Work Location: Multiple Locations

    • Example 8

    Teller

    Who Are We?
    AmeriCU is a not-for-profit credit union based in Rome, NY with assets in excess of $2.4 Billion and serving a membership base of over 150,000 members across Central New York, the United States, and beyond. For 70+ years we have been committed to our members, our employees, and our communities. In 2021 we were once again recognized as one of the Best Companies to Work for in New York State.

    The Position:
    AmeriCU Credit Union is in search of a Teller who aligns directly with our mission to provide our members with the right financial services to live life, dream big, and achieve financial success, and our vision to be the most admired organization in every community we serve. You will provide professional and quality service that exceeds member expectations. Evaluate member needs to provide the right financial products and services. Develop, manage, expand and retain relationships with members and potential members. Educate and prepare members for financial success.

    What You'll Do:
    As a
  • Teller your primary responsibilities will include:
  • Greet members in a professional and enthusiastic manner that embraces the MVP-1 Team culture, Serve members via face-to-face or through the remote teller system (RTS) with their banking transactions, including but not limited to processing deposits, withdrawals, loan payments, money orders and savings bonds, etc., Ensure all transactions are performed accurately and efficiently for balancing purposes, May prepare daily reports such as daily inventory, kiosk/ATM and Coin Machine balancing sheets, Record into the Customer Relationship Management software (Synapsys) all encounters with both members and non-members for accurate recording of services provided, Adhere to credit union and departmental policies and procedures, Cover shifts as needed in any Financial Center within your assigned region. You may be required to assist another region if needed. A reasonable commute from their primary Financial Center.

    Come grow with us!
    Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:

    Competitive rates on our Medical, Dental and Vision plans
    Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU's High Deductible Health plans
    Paid Holidays
    Paid Time off Vacation, Personal or Sick and Birthday
    Employee Appreciation Events
    401(k) Matching after 1 year of employment
    Employee Assistance Program
    Tuition Reimbursement for Full-time employees after 1 year of employment
    Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
    Enhanced Short Term Disability at no cost to you!

    Get to know us more by clinking on the links below. See why YOU should choose Type: Full-time

    • Example 9

    Do you love your community and want to make a difference? Do you like to work hard and play hard? Are you passionate about member service and helping people succeed financially?

    Maps Credit Union seeks an individual who is driven, collaborative, and a great communicator for our Monmouth Branch.

    Key responsibilities include, but are not limited to:
  • Provide excellent customer service while processing account services to members.
  • Further enhance member relationships by assessing their needs and recommending products and services.
  • Maintain and balance a cash drawer, checks, and money orders within established policy limits.

    Requirements:
    Qualified candidates will have the highest level of ethical behavior and a high school diploma or equivalent. A minimum of 2 years of cash handling experience. A minimum of 1+ years in the financial industry, sales and service, or the equivalent combination of training and experience. Must be bondable.

    Proof of COVID-19 vaccination preferred.

    Starting wage is $16.80 per hour plus the opportunity to earn monthly incentives.

    To show our appreciation to employees, we offer:

    Medical, Dental, and Vision Insurance

    Employer-paid Life Insurance and Long-Term Disability

    401(k) program with matching

    Generous PTO accruals and paid holidays

    Employee Assistance Program and Flexible Spending Accounts

    Student loan paydown program

    Membership benefits and wellness incentives

    Why employees are proud to work here:

    We offer paid volunteer time

    We provide financial education for youth and adults

    We provide grants to teachers in the valley

    We offer scholarships for local high school seniors headed to college

    About us:

    Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 72,000 members. More than anything else, we believe in lifelong learning not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together.

    All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

    Job Type: Full-time

    Pay: From $16.80 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
    Schedule:
  • 8 hour shift
    Supplemental Pay:
  • Commission pay

    Experience:
  • Cash handling: 1 year (Preferred)
  • Customer service: 1 year Location: One location
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    What does a Teller do?

    Tellers typically work for commercial or community banks, but they can also work for credit unions. They work closely with other Tellers and banking staff to oversee business operations and support customer needs. Their job is to record deposits, withdrawals or other banking activities and monitor available cash inventory to meet cash withdrawal requests. They may also be responsible for selling bonds, cashier or traveler’s checks to customers upon request.

    Teller skills and qualifications

    A successful Teller should have a mix of relevant soft and hard skills. Common skills and qualifications include:

    • Strong written and spoken communication skills
    • Computer knowledge
    • Basic math skills
    • Good customer relations skills
    • Knowledge of how to balance ledgers and manage the cash drawer
    • Understanding of financial terms, practices and laws
    • Strong attention to detail
    • A good team player who works well under pressure

    Teller salary expectations

    A Teller makes an average of $14.06 per hour. Pay rate may vary depending on the Teller’s experience level and geographical location.

    Teller salary expectations

    2025-10-019.4018.5630.65HOURLY
    • Common salary: 18.56 HOURLY
    • Typical salaries range from 9.40 - 30.65 HOURLY
    • Find more information on Indeed Salaries

    *Indeed data – 2025-10-01

    Teller education and training requirements

    Most employers prefer Tellers to have at least a high school diploma, GED or similar. Post-secondary education isn’t a requirement to be hired as a Teller, but a bachelor’s degree in finance, business or a related field can help candidates get hired or promoted to a more advanced position. New Tellers will usually undergo onboarding training, then receive on-the-job training when they start working.

    Teller experience requirements

    Since this is an entry-level position, a Teller is not required to have significant work experience. However, having prior related experience is a plus. A successful Teller will be proficient in math, have strong communication and will know how to operate a computer. The right candidate should also be diligent and able to work with little or no supervision.

    Job description samples for similar positions

    If you’re looking for candidates for similar roles to a Teller, see our job description template for a related position:

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    Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

    Hire your next Teller today.

    Build a job description

    Frequently asked questions about Tellers

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