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Travel Agent Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated March 4, 2025

A Travel Agent, or Travel Manager, is responsible for helping individuals and businesses plan for work and personal travel. Their duties include advising clients on the features of various travel destinations, creating itineraries for dining, transportation, sightseeing and recreation and booking transportation tickets, activities, vehicle rentals and hotel accommodations.

Travel Agent duties and responsibilities

The main job of a Travel Agent is to help clients have successful trips for business and pleasure. General duties and responsibilities of Travel Agents include:

  • Offering clients advice about travel destinations
  • Helping clients establish realistic budgets for their trips and working to develop travel packages that align with those budgets
  • Researching fares and rates to find the best deals on transportation, dining, accommodations and activities
  • Educating clients about safety and security while traveling
  • Determining necessary immunizations and travel documents
  • Creating day-by-day itineraries personalized based on clients’ ages, interests, preferences and budgets
  • Providing guides, maps, event calendars and other useful information to clients
  • Following up with clients about travel plans and making adjustments as needed
  • Assisting with the resolution of unexpected problems, such as canceled flights or issues with hotel reservations

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Travel Agent Job Description Examples

Example 1

Experience Required

Demonstrable knowledge of a global reservation system (Apollo, Worldspan, Sabre or Galileo) and general computer literacy is required.

Remote Work is allowed after training. Training occurs on-site in Fort Wayne IN.

Major Areas of Responsibility

  • Actively assists the Business Travel department by completing travel arrangements for individual business travelers including air, hotel, car, and ground transportation vendors at the lowest logical fares meeting corporate client policy.
  • Follows company and corporate client procedures, guidelines, and standards in the areas of customer service, building Passenger Name Records (PNRs), documenting work, profiles, ticketing, utilization of front room Computer Reservations System (CRS), and productivity.
  • Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including ticket processing, clerical functions, online booking tool support (Concur and NuTravel), and working ques and monitoring group email.
  • Researches and provides solutions to travel-related challenges clients may have experienced with arrangements provided to them.
  • Is fully informed and stays current on airline rules and regulations, tariffs (domestic and international), services, and other industry requirements and accurately applies this information when making travel arrangements.
  • Self-directs learning using the resources and tools provided as well as attending staff and training meetings.
  • Keeps supervisor promptly and fully informed of all matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Performs other services and duties as assigned.
  • Travel to headquarters office on occasion is required.
  • Ability to participate in manning the late shift (7pm est) on a rotating basis is required.

    Skills Required:

  • Strong communication skills: ability to effectively convey information to clients with clarity and brevity.
  • Attention to detail: keen eye for detail to ensure that all travel arrangements are accurate and precise.
  • Organization: excellent time management skills to manage multiple clients and bookings.
  • Adaptability: The ability to adapt to different situations, solve problems, and make quick decisions is essential.
  • Customer service: customer-focused and provide high-quality service to their clients.
  • Technology skills: proficient in using Microsoft Office Products, using the internet to complement booking system and apply general computer literacy knowledge when learning anything new.
  • Industry knowledge: willingness to stay current with travel industry news and ever changing airline and hotel policies, regulations, and pricing structures.

    Evaluation Criteria:

  • Achievement of transaction processing goals.
  • Accuracy of transactions.
  • Value-added services documented.
  • Traveler, arranger, and co-worker feedback

    Job Type: Full-time

    Pay: From $16.00 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Monday to Friday
    Supplemental pay pay

    Work Location: Remote

    • Example 2

    The Travel Agent position responsibilities will handle both domestic and international destination. As a Travel Consultant of Deluxe Travel Ltd you are responsible for building and maintaining a good client rapport. Serious sales experience is requited, as well as, a committed work ethic and high level of integrity. We are looking for an experienced Travel Consultant who is passionate, willing and motivated to go to the extra mile to deliver great service.

    The responsibilities of the Travel Consultant are as Follows:

    GDS booking: 2 years (Required)

    2-3 Years experience selling leisure travel, FIT, packages and cruises

    Sell domestic and international travel packages, including cruises, land packages, air, car, hotel and activities

    Share knowledge and expertise from personal experiences and/or education study trips

    Counsel clients on all aspects of travel planning and reservation

    Develop along standings relationships with our customers and build referral and repeat business

    Make appropriate recommendation to ensure the trip experience is tailored to the customer s expectations

    Demonstrate a commitment to the customer throughout the booking process-anticipate needs and potential problems

    Responsible for issuing all tickets, re-issuing and re-calculating fares

    Knowledge and skills required for the Travel Consultant are:

    Must have proven travel industry experience in booking flights using a GDS System

    Ability to prioritize workloads and work to deadlines

    Excellent communications and team working skills

    Passion for travel

    Solid communication and interpersonal skills

    Comfort providing sales in a service environment

    Computer savvy with the ability to navigate between multiple systems- WorldSpan proficiency is a plus

    This job has no supervisory responsibilities.

    Strong geographical knowledge travel school is a plus

    Salary DOE

    Job Type: Full-time

    Benefits:
  • 401(k)
    Schedule:
  • 8 hour shift
  • Monday to Friday



    Education:
  • High school or equivalent (Preferred)

    Experience:
  • Travel Agent: 2 years Location: One location

    • Example 3

    Nikkis Adventures Travel Agency seeks motivated, detail-oriented, outgoing, positive individuals passionate about travel.

    Responsibilities
  • Sell and book travel to potential clients
  • Attend daily/weekly trainings
  • Gather your client's wants, needs, and must-haves
  • Create itineraries and es for clients
  • Maintain client's profiles

    Requirements:
  • Must be 18 or over
  • A citizen of the United States, Antiqua/Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Columbia, Costa Rica, Dominican Republic, Ecuador, France, Germany, Grenada, Italy, Mexico, Netherlands, Panama, Peru, Saint Kitts/Nevis, Saint Lucia, Spain, Trinidad/Tobago, and the United Kingdom.
  • Must have a reliable computer, smartphone and internet
  • High School Diploma or GED
  • Must be able to sit for long periods of time and work independently
  • Travel experience is a plus!

    About this Position:
  • Remote opportunity- work from anywhere!!
  • Independent agent position- 1099
  • Free personal business website
  • Training provided
  • E&O insurance with fraud protection
  • Travel Agent certification included

    Perks:
  • All expense paid 3-30 day cruise for specific suppliers/vendors
  • Discounted tickets to major theme parks once a year plus other benefits just for completing training
  • Work with vendors and suppliers such as all major cruise lines, theme parks, all-inclusives and more!!
  • Access to deeply discounted rates for cruises, theme parks, hotels and even airfare

    *This is a 1099 position

    Job Types: Full-time, Part-time

    Benefits:
  • Employee discount
  • Flexible schedule
  • Paid time off
  • Work from home
    Schedule:
  • Choose your own hours

    People with a criminal record are encouraged to Location: Remote

    • Example 4

    Career Opportunity!

    Boutique local travel agency hiring a full time or part time travel advisor. Desired applicants are seeking a career in the travel industry and will have previous extensive travel experience.

    Duties/Skills Include:

  • Working with clients to plan and book travel arrangements
  • Researching locations, hotels, flights and other travel related items
  • Working within a clients budget to provide the best possible experience
  • Very detailed orientated - works carefully to avoid mistakes
  • Works in a busy, active office and can stay on task despite distractions
  • Comfortable on the phone with clients and suppliers
  • Excellent computer skills - most of the work day will be at a desk in front of the computer
  • Maintains confidential records of clients
  • Must be able to problem solve to fix issues
  • Able to keep calm in a crisis
  • Willingness to train to increase knowledge of suppliers and destinations.

    Typical work week is 8:30 - 5:00 Monday through Friday for full time.

    Prime Time Travel will give preference to the following candidates. Please keep these in mind before applying.

  • GDS or Sabre experience
  • Excellent customer service skills
  • Previous travel agency experience
  • Extensive personal and professional travel
  • Excellent computer skills
  • Background in office work and customer service
  • Research skills
  • Extensive travel experience especially in Europe

    'Work Location: One location

  • *No*

    Job Type: Full-time

    Pay: $14.00 - $15.00 per hour

    Benefits:
  • Employee discount
  • Paid time off
  • Professional development assistance
    Schedule:
  • 8 hour shift
  • Monday to Friday
    Supplemental pay types:
  • Commission pay



    Ability to commute/relocate:
  • Edmond, OK 73034: Reliably commute or planning to relocate before starting work (Required)

    Application Question(s):
  • Please describe why you think you would make a great travel advisor.
  • Please describe your International travel experience.
  • Please describe what you are looking for in a job at this time.

    Education:
  • High school or equivalent (Preferred)

    Experience:
  • Computer: 3 years (Required)
  • Office: 2 years (Required)
  • Sales: 2 years (Preferred)
  • Customer Service: 2 years (Required)
  • Travel: 2 years Location: In person

    • Example 5

    Riverdale Travel, one of the largest travel agencies in the US, is seeking FULL-TIME Vacation Planning Travel Advisors. We will individually train hired applicants into becoming worldwide travel planning experts!

    Highlights:

  • Sell dream cruise and tour vacations to customers who call you
  • Extensive individual training & support, over time making you a cruise & world destination expert
  • Training pay is $17-18.00/hr. $34,000-$36,000 per year base to start + commission
  • Earning potential opportunity of more than $60,000 per year
  • Travel at significant discount, sometimes even for FREE
  • Must train & initially work in Coon Rapids, MN HQ (no exceptions)
  • Hybrid Work option considered after 6-9 months of in-office employment due to intensive training as a Travel Professional. Experienced Travel Professionals will be considered for Hybrid after completing a shorter training period, determined by experience.

    Who are we?Riverdale Travel is a 90+ year old, single location travel agency in Coon Rapids, MN. We are looking for dynamic and friendly sales professionals willing to provide amazing customer service while planning and selling dream vacations. New client prospects will come to you via Internet requests, customer walk-ins, and phone calls. These client prospects are often eager to book!

    Riverdale Travel is a leading leisure travel agency consisting of Retail and Independent Contractor travel divisions. Our longstanding supplier relationships and volume buying power gives our clients provides the ultimate combination of competitive price and value. This helps our professional sales staff easily book and service a continuously increasing flow of referrals and repeat customers.

    This full-time position features aggressive commission earning opportunities and career growth within the travel industry, all while working for a nationally recognized travel agency. The team at Riverdale Travel cherishes their commitment to delivering one-of-a-kind vacation experiences at competitive prices, and with outstanding customer service. We welcome your interest in becoming a valued addition to our family.

    Do I get great training?Riverdale Travel provides the award-winning in-depth training and systems every agent needs to be successful. Our employees come from a variety of backgrounds, most with a passion for travel. Most importantly, our team members love to make their clients dreams come true with amazing vacation experiences! With our individualized training & support, successful candidates will become worldwide destination experts within months! You will also have many free and low-cost opportunities to travel the world.

    What is the Job like?Advisors are continually supplied with inbound calls of eager consumers who have contacted us for assistance in planning and booking a cruise or tour vacation. In-House trained Advisors qualify and work with customers to determine their specific needs and match them to a customized vacation experience.

    Riverdale Travel Advisors use industry leading booking software to complete the documentation for es and bookings. Travel Advisors are also responsible for servicing booked clients from time of sale through departure and ultimately until the clients are back home.

    Candidates MUST be able to work a flexible weekly schedule from 8:30 until 5:30pm central time.

    Qualifications and Skills

  • Excellent customer service and selling skills
  • 1+ years experience planning vacations - Strongly Preferred!
  • Must have taken at least 1 cruise or international vacation of 3 nights or longer
  • Computer & Internet proficiency including MS Outlook, MS Word, and other MS Office productivity tools
  • Highly organized & proficient with detailed documentation
  • Strong verbal and written communication skills
  • Must be available to commence employment within 2 weeks of employment offer

    Benefits: Discount & free travel, subsidized medical insurance, paid vacations, holidays & sick leave, and an exceptional 2% company matched retirement plan.

    Job Type: Full-time

    Pay: $40,000.00 - $60,000.00 per year

    Benefits:
  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance
    Schedule:
  • 8 hour shift
    Supplemental pay types:
  • Bonus opportunities
  • Commission pay



    Education:
  • Bachelor's (Preferred)

    Experience:
  • Retail sales: 1 year (Preferred)
  • travel agency: 1 year Location: In person

    • Example 6

    Travel Agent - l

    The SFX Vacations is looking for a seasoned Amadeus and/or Sabre Travel Agent Specialist to issue airline tickets, manage queues, and assist customers after booking reservations online. SFX is a dynamic Vacation company providing an online booking platform to closed user groups. We need an experienced agents with proven travel agent skills. This individual will also have excellent communication and customer service skills and will respond to the client needs in a professional manner.

    We are focused on fostering an environment that rewards and celebrates teamwork, dedication, and extraordinary customer service. We are committed to excellence by being responsive, respectful and delivering a great experience each and every time we come in contact with our members.

    Essential Job Functions

  • Learn to process ARC weekly reports online
  • Amadeus proficiency a must. Training classes available for those proficient with other GDS systems.
  • Take incoming calls, maintaining an appropriate call volume in keeping with the standards for the department.
  • Dependability
  • Make callbacks and follow-up in a timely manner.
  • Respond to vacation e-mails in a timely manner.
  • Document all records with required information.
  • Develops strong product knowledge through self-learning and utilizing multiple resources effectively.
  • Excellent Customer Service skills

    Minimum Requirements and Qualifications

    Education:

  • High School or GED required.
  • 2-year Associate or 4-year Bachelor s Degree preferred.

    Knowledge and skills:

  • Attention to detail, thoroughness, accuracy and follow up
  • GDS proficiency required. Amadeus will be the system of choice
  • Ability to quickly develop knowledge and understanding of VacationClix regulations and policies
  • Knowledge and understanding of Cruise and Travel Industry
  • Proficient in world geography
  • Intermediate level skill in Microsoft Office applications, including Excel
  • Strong analytical, organizational and problem-solving skills
  • Possesses and utilizes strong verbal communication skills while navigating systems
  • Ability to multi-task and prioritize i
  • Takes accountability for actions and the result of those actions or decisions
  • Professional customer service skills
  • Enjoys a dynamic organization and helps drive/support change.
  • Possesses the ability to learn quickly and apply new information; open to change; sense of urgency*.*
  • Maintain positive attitude
  • Self-motivated

    Job Types: Full-time, Commission

    Salary: Starting at $20.00 /hour

    Job Type: Full-time

    Pay: $20.00 - $24.00 per hour

    Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift
    Supplemental pay types:
  • Commission pay

    COVID-19 considerations:
    All employees are required to wear face masks when walking throughout the building.

    Education:
  • Associate (Preferred)

    Experience:
  • Travel Agent: 2 years Location: One location

    • Example 7

    Job Overview

    Are you a dream-maker, vacation planner who s passionate about traveling?
    We are looking for enthusiastic Travel Advisors and a Receptionist for our Fargo, ND location who have a passion for travel, teamwork and customer service.

    We specialize in creating amazing experiences and lasting customer relationships that generate repeat business. We need people who love to laugh, embrace change and who can share their travel passion with our clients.

    Responsibilities and Duties for Travel Agent

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Determine the clients specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking air tickets and accommodations, securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Collect deposits and final balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Attend conferences to maintain familiarity with tourism trends

    Responsibilities and Duties for Receptionist

  • Maintain polite and professional communication via phone, e-mail, and mail. Screening phone calls and routing callers to the appropriate party.
  • Providing real-time scheduling support by booking appointments and preventing conflicts.
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  • Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
  • Greet and assist visitors.
  • Anticipate the needs of others in order to ensure their seamless and positive experience.

    Qualifications

  • High School Diploma or equivalent.
  • Experience in travel industry preferred.
  • Requires attention to detail and organizational skills
  • Self-motivator, who achieves results autonomously or via teamwork
  • Proficient in Microsoft products: Word, Excel, Outlook
  • Proficient in the use of internet and web-based technologies
  • Positive can-do attitude, driven, reliable, trustworthy, detailed-oriented
  • Ability to work Monday Friday schedule

    What's in it for you?
    You'll enjoy a team-oriented working environment in the office. You will also be provided with the industry training and tools to turn your experience into a successful career!
    Some of the perks you will enjoy:

  • Travel industry discounts
  • Comprehensive benefits package including medical, dental, life insurance, PTO, Retirement plan

    Please complete an application for employment , all applications will be reviewed in October 2023[website]

    Job Type: Full-time

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
    Schedule:
  • 8 hour shift
  • Monday to Friday



    Ability to commute/relocate:
  • Fargo, ND 58103: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • High school or equivalent (Preferred)

    Experience:
  • Sales Experience: 3 years (Required)
  • Customer Service: 3 years Location: In person

    • Example 8

    Requirements:

  • Previous experience working as a travel agent.
  • Sales skills.
  • Bilingual (Spanish and English)
  • Good verbal and written communication skills
  • Proficiency of Microsoft Office: Word, Excel, and Outlook
  • Knowledge of GDS systems such as SABRE or Amadeus, preferred but not required.
  • Ability to manage time and prioritize tasks.

    Responsibilities:

  • Assist customers by providing guidance regarding the trip packages with the designated zone.
  • Creates, estimates, and reserves unique travel packages based on the client's interests and within the restrictions that the company offers.
  • Registers and updates bookings for your clients in the database.
  • Ensure that the company receives complete payment from the consumer.
  • Create receipts and invoices for your sales in the Client Base system.
  • Prepares and distributes your clients' vouchers or travel documents after payment is received.
  • Handle all travel-related issues, including disputes, complaints, cancellations, and refunds.

    Equal Employment Opportunity.

    Job Type: Full-time

    Salary: $22,000.00 - $27,000.00 per year

    Schedule:
  • 8 hour shift
  • Monday to Friday



    Application Question(s):
  • What is your salary expectations?
  • Are you currently unemployed or will be soon?

    Education:
  • High school or equivalent (Preferred)

    Experience:
  • Microsoft Word: 1 year (Preferred)
  • Microsoft Excel: 1 year (Required)
  • Travel agent: 1 year (Required)
  • Sales: 1 year (Required)
  • Customer Service: 1 year (Required)
  • Amadeus systems: 1 year (Required)
  • Sabre systems: 1 year (Required)

    Language:
  • English very fluently (Required)
  • Spanish very fluently Location: In person

    • Example 9

    We are currently seeking full-time, passionate Travel Agents to help us guide customers to achieve their travel goals. An ideal candidate will be extremely well-versed in all different aspects of travel and will already be an expert in planning vacations. A successful candidate will understand the needs of our customers and work closely with them to create personalized itineraries.

    Qualifications

  • Overall travel industry knowledge and experience.
  • 1+ year of Sabre OR similar GDS- knowledge and proficiency required (examples: Amadeus, Apollo).
  • Competent with all aspects of reservation transactions.
  • Proficient with International Itineraries and rate structures.
  • Attention to detail/conscientiousness/flexible.
  • Problem solving and initiative.
  • Interpersonal communication and relationship building skills.
  • Willingness to learn new functions and to enhance existing skills.
  • Patience and flexibility.
  • Handle multiple accounts.
  • Regular and dependable attendance and punctuality are required. Full time position.(40 hours)

    Job Type: Full-time

    Benefits:
  • Flexible schedule
    Schedule:
  • 8 hour shift
    Supplemental pay

    Work Location: One location

    • Example 10

    The Travel Agent position responsibilities will handle both domestic and international destination. As a Travel Consultant of Deluxe Travel Ltd you are responsible for building and maintaining a good client rapport. Serious sales experience is requited, as well as, a committed work ethic and high level of integrity. We are looking for an experienced Travel Consultant who is passionate, willing and motivated to go to the extra mile to deliver great service.

    The responsibilities of the Travel Consultant are as Follows:

    GDS booking: 2 years (Required)

    2-3 Years' experience selling leisure travel, FIT, packages and cruises

    Sell domestic and international travel packages, including cruises, land packages, air, car, hotel and activities

    Share knowledge and expertise from personal experiences and/or education study trips

    Counsel clients on all aspects of travel planning and reservation

    Develop along standings relationships with our customers and build referral and repeat business

    Make appropriate recommendation to ensure the trip experience is tailored to the customer's expectations

    Demonstrate a commitment to the customer throughout the booking process-anticipate needs and potential problems

    Responsible for issuing all tickets, re-issuing and re-calculating fares

    Knowledge and skills required for the Travel Consultant are:

    Must have proven travel industry experience in booking flights using a GDS System

    Ability to prioritize workloads and work to deadlines

    Excellent communications and team working skills

    Passion for travel

    Solid communication and interpersonal skills

    Comfort providing sales in a service environment

    Computer savvy with the ability to navigate between multiple systems- WorldSpan proficiency is a plus

    This job has no supervisory responsibilities.

    Strong geographical knowledge travel school is a plus

    Salary DOE

    Job Type: Full-time

    Benefits:
  • 401(k)
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

    Ability to commute/relocate:
  • Reno, NV 89509: Reliably commute or planning to relocate before starting work (Required)

    Experience:
  • Travel Agent: 1 year Location: One location

    • Example 11

    Send us your resume and cover letter

    Are you the right Online Travel Agent for Dutch Travel Service Sunmix?

    Dutch Travel Service Sunmix is a one of the top European tour operators and is now opening an office Chicago. This office will be supporting the main office in the Netherlands. Do you want to work for a fast-paced and growing company in the world of travel? Helping travelers go on holiday feeling confident and excited? Then this is the job for you.

    What you'll be doing:

    As an Online Travel Agent, you are responsible for customer bookings

    You will be involved in:

    - Rectifying incomplete bookings. Did the internet go down? No confirmation received? Was a wrong e-mail address entered? You know how to find and fix the booking without problems!

    - Making flight and/or hotel changes or cancellations

    - Changing a partial cancellation. In this case, the customer has already made a booking but wants to cancel/modify part of the booking.

    - Accurately completing a booking change and calculating the margins. This way, you can make a clear calculation of the (new) total price.

    We are available to fix and update customer bookings in the evenings and on weekends as well. That means we offer daytime, evening and weekend shifts, and you get more freedom and flexibility in your schedule.

    What you'll bring/Who you are:

    - You have an associate's degree or equivalent

    - You have relevant work experience in the travel industry and/or a passion for the travel industry

    - You are flexible and adaptable and like working in a fast-paced environment.

    - You are solution-oriented and you see difficult questions as a fun challenge.

    - You are proficient in data entry/administrative tasks.

    - You are fluent in English, written and verbal.

    - You're good with numbers and have a working knowledge of Excel.

    - You love learning new things

    We pull out all the stops for our employees!

    What you'll get:

    - $18 an hour

    - 15 vacation days (PTO), plus 10 federal holidays based on a fulltime contract

    - $350 reimbursement for health care, monthly (based on Fulltime)

    - A rapidly growing company, in which your input, ideas, and initiatives are highly valued. We are in this together.

    - Challenging work. Are you bored? Then we challenge you to develop yourself.

    - A cozy office and a good working environment, easily accessible by public transport and car.

    - Possibility to work from home (part-time)

    Please note: Time off is limited during peak travel seasons, i.e. July/August and the last week of December. If you do have a holiday planned during this time we would like to hear about it in the first interview.

    Job Types: Full-time, Part-time

    Pay: $18.00 per hour

    Benefits:
  • Flexible schedule
  • Paid time off
    Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekend availability

    Ability to commute/relocate:
  • Chicago, IL 60645: Reliably commute or planning to relocate before starting work (Required)

    Language:
  • English Location: One location
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    What does a Travel Agent do?

    Whether employed by a travel agency or a hospitality business, a Travel Agent directly contributes to the success of an organization. By executing their assigned duties and responsibilities well, they provide exceptional service to clients to increase customer loyalty, boost customer satisfaction rates and encourage word-of-mouth referrals. Through cross-selling and education, they encourage clients to book transportation tickets, events tickets, accommodations, dining reservations, cruises, tours, spa appointments and activities. In the process, they may generate sales or commissions for their employers and impact the organizations’ bottom lines positively.

    Travel Agent skills and qualifications

    Great Travel Agents use their skills to carry out their job duties proficiently. Desirable skills and qualifications you may wish to include in your Travel Agent job description include:

    • Extensive knowledge of US and foreign travel destinations
    • Research skills to gather rates and compile lists of restaurants, sights and activities for clients
    • Customer service skills to fully meet clients’ needs
    • Organizational skills to manage paperwork for multiple clients
    • Problem-solving skills to address issues that arise before and during clients’ trips
    • Time management skills to develop thoughtful itineraries and plan trips promptly
    • Computer skills in using e-mail, word processing, spreadsheet, customer relationship management and other types of software
    • Networking skills to develop relationships with owners and representatives of hospitality businesses

    Travel Agent experience requirements

    Relevant experience can help prospective Travel Agents succeed in their positions. However, a candidate doesn’t necessarily need to have previously worked as a Travel Agent, particularly if your organization offers a robust on-the-job training program. Individuals with work history in the hospitality industry, sales or customer service may possess skills that will be beneficial for performing Travel Agent job duties.

    Travel Agent education and training requirements

    Generally, prospective Travel Agents do not need to complete formal education, but some states may have certain registration or licensure requirements.

    Some employers prefer to hire candidates who have earned a professional certification. Examples of relevant certifications for Travel Agents include the Certified Travel Associate (CTA) credential granted by The Travel Institute, the Verified Travel Advisor (VTA) destination available through the American Society of Travel Advisors (ASTA) and the Certified Cruise Counselor (CCC) certification offered by the Cruise Lines International Association (CLIA). Requirements for certification vary but may involve completing training courses, having previous work experience and passing examinations.

    Travel Agent salary expectations

    According to Indeed Salaries, the average salary for a Travel Agent is $55,463 per year. This figure may vary based on location, experience and certification status.

    Travel Agent salary expectations

    2025-10-0114000.0050027.01125000.00YEARLY
    • Common salary: 50027.01 YEARLY
    • Typical salaries range from 14000.00 - 125000.00 YEARLY
    • Find more information on Indeed Salaries

    *Indeed data – 2025-10-01

    Job description samples for similar positions

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    Travel Agent job description FAQs

    What makes a good Travel Agent?

    Someone who loves traveling and learning about new places to visit may enjoy working as a Travel Agent. A good Travel Agent should enjoy interacting with people and be able to work independently. They must also be able to communicate professionally with dissatisfied clients.

    What’s the difference between a Travel Agent and a Cruise Counselor?

    In many cases, Travel Agents and Cruise Counselors perform similar tasks and duties. However, Travel Agents usually offer a wider range of travel services than Cruise Counselors. They might organize plane, train, car or cruise travel, while in most cases, Cruise Travel Agents exclusively book cruises and the accompanying logistics, such as flights or hotel stays, for their clients.

    What’s the difference between a Concierge and a Travel Agent?

    While both Travel Agents and Concierges assist with booking hotels, travel activities, dining reservations, car rentals and more, they have some different duties. Travel Agents typically meet with clients at the start of the travel planning process and assist with budgeting, choosing a destination and establishing preliminary details. Concierges work for hotels and resorts and usually have contact with clients who have already chosen destinations. In addition to making bookings, Concierges give directions and fulfill special requests for hotel guests.

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    Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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