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Customer Service Representative Duties, Skills & Responsibilities: a Guide for Employers

Edited by Indeed Employer Content Team
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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When hiring Customer Service Representatives, it’s important to properly describe the job opening with the duties, skills and responsibilities of the role. We’ve compiled a guide to Customer Service Representative Duties, Skills & Responsibilities using data from actual job postings on Indeed.

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Popular Customer Service Representative Duties and Skills

Here are some commonly found skills and other specifications in job postings for Customer Service Representatives.

Customer service

  • Definition : Skill or experience assisting customers before, during, and after purchases to satisfy customer needs.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 79.4% of Customer Service Representative job postings on Indeed.

Communication skills

  • Definition : Experience or skill effectively exchanging and understanding information, verbally or in writing.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 60.3% of Customer Service Representative job postings on Indeed.

Bilingual

  • Definition : Fluency in two languages.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 16.8% of Customer Service Representative job postings on Indeed.

Sales

  • Definition : Skill or experience with sales.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 16% of Customer Service Representative job postings on Indeed.

English

  • Definition : Proficiency in the English language.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 14% of Customer Service Representative job postings on Indeed.

Spanish

  • Definition : Proficiency in the Spanish language.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 13.8% of Customer Service Representative job postings on Indeed.

Data entry

  • Definition : Experience or skill entering data into a database or computer software.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 4.9% of Customer Service Representative job postings on Indeed.

Multilingual

  • Definition : Ability to speak, read, or write in multiple languages.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 3.4% of Customer Service Representative job postings on Indeed.

Analysis skills

  • Definition : Skill at using mental reasoning or research to gain insight into or solve problems.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 2.9% of Customer Service Representative job postings on Indeed.

Phone etiquette

  • Definition : Experience practicing good manners when on the phone.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 2.2% of Customer Service Representative job postings on Indeed.

Upselling

  • Definition : Skill or experience in upselling.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 0.9% of Customer Service Representative job postings on Indeed.
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    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines