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Dispatcher Duties, Skills & Responsibilities: a Guide for Employers

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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When hiring Dispatchers, it’s important to properly describe the job opening with the duties, skills and responsibilities of the role. We’ve compiled a guide to Dispatcher Duties, Skills & Responsibilities using data from actual job postings on Indeed.

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Popular Dispatcher Duties and Skills

Here are some commonly found skills and other specifications in job postings for Dispatchers.

Communication skills

  • Definition : Experience or skill effectively exchanging and understanding information, verbally or in writing.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 44% of Dispatcher job postings on Indeed.

Dispatching

  • Definition : Skill or experience with dispatch communication related to transportation of goods or people.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 23.2% of Dispatcher job postings on Indeed.

Typing

  • Definition : Skill using a computer keyboard to type.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 8.6% of Dispatcher job postings on Indeed.

Logistics

  • Definition : Experience coordinating the flow of goods from the point of origin to the point of consumption while meeting customer requirements.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 5% of Dispatcher job postings on Indeed.

Data entry

  • Definition : Experience or skill entering data into a database or computer software.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 4.5% of Dispatcher job postings on Indeed.

Analysis skills

  • Definition : Skill at using mental reasoning or research to gain insight into or solve problems.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 3.2% of Dispatcher job postings on Indeed.

Phone etiquette

  • Definition : Experience practicing good manners when on the phone.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 1.1% of Dispatcher job postings on Indeed.

Transportation management systems

  • Definition : Software used for managing fleets in the transportation of goods and materials.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 1% of Dispatcher job postings on Indeed.

Multi-line phone systems

  • Definition : Experience operating a multi-line phone system.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 1% of Dispatcher job postings on Indeed.

Shipping & receiving

  • Definition : Knowledge of or experience with shipping and receiving processes and procedures.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 0.9% of Dispatcher job postings on Indeed.

GIS

  • Definition : A framework for gathering, managing, and analyzing geospatial data.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 0.8% of Dispatcher job postings on Indeed.

AS400

  • Definition : An IBM server computer often used in hospitals, logistics, manufacturing, retail, and financial industries.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 0.8% of Dispatcher job postings on Indeed.

3PL

  • Definition : Skill in or experience using third-party logistics businesses to outsource distribution, warehousing, and fulfillment services on behalf of an organization.
  • Years of experience most commonly required: 1
  • How common is it? This skill is found in 0.7% of Dispatcher job postings on Indeed.

Freight

  • Definition : Skill or experience in the movement or transportation of goods.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 0.5% of Dispatcher job postings on Indeed.

GPS

  • Definition : A satellite-based navigation system.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 0.3% of Dispatcher job postings on Indeed.

Supply chain

  • Definition : Experience related to the movement and production of materials and goods.
  • Years of experience most commonly required: 3-4
  • How common is it? This skill is found in 0.2% of Dispatcher job postings on Indeed.
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Duties and Skills Examples

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    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.