Service Advisor Duties, Skills & Responsibilities

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

When hiring Service Advisors, it’s important to properly describe the job opening with the duties, skills and responsibilities of the role. We’ve compiled a guide to Service Advisor Duties, Skills & Responsibilities using data from actual job postings on Indeed.

Ready to get started?

Post a Job

Ready to get started?

Post a Job

Popular Service Advisor Duties and Skills

Here are some commonly found skills and other specifications in job postings for Service Advisors.

Customer service

Definition : Skill or experience assisting customers before, during, and after purchases to satisfy customer needs.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 45.2% of Service Advisor job postings on Indeed.

Sales

Definition : Skill or experience with sales.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 9% of Service Advisor job postings on Indeed.

Automotive service

Definition : Knowledge of or experience working in automotive service.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 8.4% of Service Advisor job postings on Indeed.

Mechanical knowledge

Definition : Knowledge of or experience working with mechanical systems, tools, or machines.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 5.2% of Service Advisor job postings on Indeed.

Auto body repair

Definition : Knowledge of or experience with auto body repair.
Years of experience most commonly required: 4-5
How common is it? This skill is found in 5% of Service Advisor job postings on Indeed.

Dealership experience

Definition : Experience working in a dealership.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 4.9% of Service Advisor job postings on Indeed.

Automotive diagnostics

Definition : Knowledge of or experience with automotive diagnostics.
Years of experience most commonly required: 1-2
How common is it? This skill is found in 4.5% of Service Advisor job postings on Indeed.

Service writing

Definition : Experience with writing cost estimates and communicating with customers on behalf of an automotive shop.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 2.5% of Service Advisor job postings on Indeed.

Auto service management

Definition : Skill or experience managing an automotive service department.
Years of experience most commonly required: 4-5
How common is it? This skill is found in 1.6% of Service Advisor job postings on Indeed.

Auto estimating

Definition : Skill or experience estimating the cost of automotive repairs. Automotive Estimating typically takes place in the context of an automotive repair shop, but estimators can also be employed by insurance companies during the claims process.
Years of experience most commonly required: 2-3
How common is it? This skill is found in 0.9% of Service Advisor job postings on Indeed.

Mechanic experience

Definition : Experience working as a mechanic.
Years of experience most commonly required: 2
How common is it? This skill is found in 0.9% of Service Advisor job postings on Indeed.

Automotive repair

Definition : Knowledge of or experience with automotive repair.
Years of experience most commonly required: 3-4
How common is it? This skill is found in 0.7% of Service Advisor job postings on Indeed.

Motorcycle License

Definition : A license to drive a motorcycle, awarded upon passing a required state exam which may include a written exam or a motorcycle road skills test. Some states may require Motorcycle Safety Foundation classes.
Years of experience most commonly required: 0
How common is it? This skill is found in 0.7% of Service Advisor job postings on Indeed.

Upselling

Definition : Skill or experience in upselling.
Years of experience most commonly required: 0
How common is it? This skill is found in 0.4% of Service Advisor job postings on Indeed.

Alignment

Definition : Experience repairing and maintaining vehicular wheel and suspension angles.
Years of experience most commonly required: 0
How common is it? This skill is found in 0.4% of Service Advisor job postings on Indeed.

Cash handling

Definition : Skill or experiecne with cash handling.
Years of experience most commonly required: 0
How common is it? This skill is found in 0.4% of Service Advisor job postings on Indeed.