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Customer Success Manager Duties, Skills & Responsibilities: a Guide for Employers

Edited by Indeed Employer Content Team
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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When hiring Customer Success Managers, it’s important to properly describe the job opening with the duties, skills and responsibilities of the role. We’ve compiled a guide to Customer Success Manager Duties, Skills & Responsibilities using data from actual job postings on Indeed.

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Popular Customer Success Manager Duties and Skills

Here are some commonly found skills and other specifications in job postings for Customer Success Managers.

Communication skills

  • Definition : Experience or skill effectively exchanging and understanding information, verbally or in writing.
  • Years of experience most commonly required: 3-4
  • How common is it? This skill is found in 53.9% of Customer Success Manager job postings on Indeed.

Customer service

  • Definition : Skill or experience assisting customers before, during, and after purchases to satisfy customer needs.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 29.9% of Customer Success Manager job postings on Indeed.

Account management

  • Definition : Skill or experience in account management.
  • Years of experience most commonly required: 3-4
  • How common is it? This skill is found in 12.2% of Customer Success Manager job postings on Indeed.

Analysis skills

  • Definition : Skill at using mental reasoning or research to gain insight into or solve problems.
  • Years of experience most commonly required: 3-4
  • How common is it? This skill is found in 11.6% of Customer Success Manager job postings on Indeed.

Project management

  • Definition : Skills or experience related to project management. Project management includes planning, executing, and monitoring projects in order to meet requirements while controlling budget, scope, and timeline.
  • Years of experience most commonly required: 3-4
  • How common is it? This skill is found in 10.4% of Customer Success Manager job postings on Indeed.

SaaS

  • Definition : Experience with or knowledge of SaaS (Software as a Service). SaaS is a model whereby software is licensed on a subscription basis and centrally hosted. It is typically accessed by a web browser.
  • Years of experience most commonly required: 3-4
  • How common is it? This skill is found in 9.4% of Customer Success Manager job postings on Indeed.

Sales

  • Definition : Skill or experience with sales.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 8.1% of Customer Success Manager job postings on Indeed.

Salesforce

  • Definition : A suite of customer relationship management software and applications developed by Salesforce.
  • Years of experience most commonly required: 3-4
  • How common is it? This skill is found in 7.2% of Customer Success Manager job postings on Indeed.

Marketing

  • Definition : Experience with strategies aimed at communicating with a target audience for the purpose of promoting a client or product.
  • Years of experience most commonly required: 3-4
  • How common is it? This skill is found in 4.8% of Customer Success Manager job postings on Indeed.

Customer relationship management

  • Definition : Skill or experience in the strategies used to manage a company’s relationship with current and prospective customers.
  • Years of experience most commonly required: 3-4
  • How common is it? This skill is found in 2.6% of Customer Success Manager job postings on Indeed.

Financial services

  • Definition : Knowledge of or experience with services related to the finance industry, such as banking, lending, or investing.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 1.2% of Customer Success Manager job postings on Indeed.
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    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines