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Desktop Support Technician Duties, Skills & Responsibilities: a Guide for Employers

Edited by Indeed Employer Content Team
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When hiring Desktop Support Technicians, it’s important to properly describe the job opening with the duties, skills and responsibilities of the role. We’ve compiled a guide to Desktop Support Technician Duties, Skills & Responsibilities using data from actual job postings on Indeed.

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Popular Desktop Support Technician Duties and Skills

Here are some commonly found skills and other specifications in job postings for Desktop Support Technicians.

Communication skills

  • Definition : Experience or skill effectively exchanging and understanding information, verbally or in writing.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 54.2% of Desktop Support Technician job postings on Indeed.

Software troubleshooting

  • Definition : Experience troubleshooting when software does not perform as expected.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 33.7% of Desktop Support Technician job postings on Indeed.

Microsoft Office

  • Definition : Suite of software including Powerpoint, Word, Excel, and Outlook.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 29.4% of Desktop Support Technician job postings on Indeed.

Technical support

  • Definition : Experience and skill providing technical support.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 16.1% of Desktop Support Technician job postings on Indeed.

Help desk

  • Definition : Experience providing user support for hardware or software products.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 9.8% of Desktop Support Technician job postings on Indeed.

Analysis skills

  • Definition : Skill at using mental reasoning or research to gain insight into or solve problems.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 8.5% of Desktop Support Technician job postings on Indeed.

LAN

  • Definition : Knowledge of or skill with the equipment, systems, theory, and protocols of computer information networks constrained within a limited geographic area.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 6.6% of Desktop Support Technician job postings on Indeed.

Mac OS

  • Definition : Operating system developed by Apple for its Mac line of computers.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 6.1% of Desktop Support Technician job postings on Indeed.

Mobile devices

  • Definition : Skill or experience working with mobile devices such as mobile phones and tablets.
  • Years of experience most commonly required: 0-1
  • How common is it? This skill is found in 6.1% of Desktop Support Technician job postings on Indeed.

Desktop support

  • Definition : Experience providing user support for desktop and laptop computers in an organization.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 6.1% of Desktop Support Technician job postings on Indeed.

SCCM

  • Definition : Software for managing large groups of computers running on diverse operating systems.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 4.8% of Desktop Support Technician job postings on Indeed.

Microsoft Windows Server

  • Definition : A Windows-based operating system for servers.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 4.1% of Desktop Support Technician job postings on Indeed.

Network administration

  • Definition : Experience with network administration.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 3.6% of Desktop Support Technician job postings on Indeed.

IT support

  • Definition : Experience in IT (information technology) support.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 2.9% of Desktop Support Technician job postings on Indeed.

TCP/IP

  • Definition : A protocol for transmitting data over the internet and other computer networks.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 2.6% of Desktop Support Technician job postings on Indeed.

TCP

  • Definition : A standard for communication over the internet.
  • Years of experience most commonly required: 2-3
  • How common is it? This skill is found in 2.6% of Desktop Support Technician job postings on Indeed.

Remedy

  • Definition : Issue ticketing software by BMC.
  • Years of experience most commonly required: 1-2
  • How common is it? This skill is found in 0.8% of Desktop Support Technician job postings on Indeed.
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    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines