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Collections Specialist Job Description: Top Duties and Qualifications

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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528453436collections3.4accounts receivable1.78collections specialist1.57accounting1.53call center0.975827236439358.5520.7938.20HOURLY1367526952025-10-012025-10-312025-09-012025-09-302025-11-05Collections Specialist, or Billing Collections Specialist, is responsible for ensuring that their company receives all necessary payments from debtors. Their duties include monitoring accounts payable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.

Collections Specialist duties and responsibilities

Collections Specialists are responsible for many duties during a typical workday. A job description for a Collections Specialist may contain the following duties and responsibilities:

  • Monitor the firm’s accounts receivable and identify overdue accounts.
  • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
  • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
  • Resolve customer issues and complaints concerning billing.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.

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Collections Specialist Job Description Examples

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
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What does a Collections Specialist do? 

Collections Specialists typically work for corporations, insurance companies and credit agencies to collect payments from debtors. They work closely with the sales team and review customer accounts to determine missed or overdue payments. Their job is to call debtors to notify them of missed payments or contact them by mail to issue a statement of the amount owed to the company. They may also be responsible for processing on-time payments from customers and helping them obtain refunds for products or services.

Collections Specialist skills and qualifications

528453436collections3.4accounts receivable1.78collections specialist1.57accounting1.53call center0.975827236439358.5520.7938.20HOURLY1367526952025-10-012025-10-312025-09-012025-09-302025-11-05Collections Specialist should have a variety of skills to be effective in their role. A successful Collections Specialist will possess the following skills and qualifications: 

  • Good listening skills
  • Communication skills
  • Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
  • Negotiating skills
  • Patience and stress management
  • Problem-solving skills
  • Critical thinking skills

Collections Specialist salary expectations  

While there is not specific salary data for a Collections Specialist, a Collection Agent makes an average of $15.23 per hour. This pay rate may depend on the candidate’s experience, education and geographic location.

Collections Specialist education and training requirements

Collections Specialist positions generally require a high school diploma. Depending upon the local labor market, some will accept a GED while others require or prefer some college but not a degree. This is a position where employers will generally provide on-the-job training for those who lack previous experience.

Collections Specialist experience requirements

While some employers require or prefer previous collection experience, most are willing to provide on-the-job training for this position. In general, 528453436collections3.4accounts receivable1.78collections specialist1.57accounting1.53call center0.975827236439358.5520.7938.20HOURLY1367526952025-10-012025-10-312025-09-012025-09-302025-11-05Collections Specialist positions do not require extensive job-specific training before being hired for an entry-level position. However, any experience in a customer service position will be helpful.

Job description samples for similar positions

If this job description for a Collections Specialist isn’t exactly what you’re looking for, consider these similar positions: 

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Frequently asked questions about Collections Specialists

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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