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Help Desk Clerk Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated November 6, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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8 min read

A 7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk, also called a Help Desk Specialist, is the main point of contact between a customer and the information technology (IT) department. Their main duties include answering customers’ questions via chat boxes or phone calls, helping customers set up their computer systems and diagnosing customers’ computer issues.

7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk duties and responsibilities

The main responsibility of a Help Desk Clerk is to help clients overcome problems with software and hardware-related issues. They may perform the following job duties:

  • Resolving customer issues with company products
  • Gathering information to diagnose problems
  • Answering customer questions and offering access to helpful resources
  • Directing issues and questions to the right department, when needed
  • Recommending additional products and services that may benefit clients
  • Maintaining accurate records of interactions with customers and recurring user problems
  • Following up with customers as needed to ensure any problems are resolved

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Help Desk Clerk Job Description Examples

Example 1

| General Description

The Facilities Help Desk Clerk will perform receiving duties, maintain district equipment and materials, maintain accurate inventory records, schedule facility usage, and organize and file appropriate information by creating reports using word processing, databases and spreadsheets. The Facilities Help Desk Clerk will also provide clerical support to Property Services and Transportation as needed.

| Qualifications

  • Minimum of high school diploma required;
  • Minimum of three years of secretarial experience;
  • Proficient in Microsoft Office Suite or similar software with the ability to learn new/updated systems;
  • Excellent typing/keyboarding skills;
  • Pleasant, enthusiastic personality for face-to-face and telephone-based customer service;
  • Service minded, congenial, and courteous demeanor;
  • Excellent communication skills (electronic, telephone, oral and written);
  • Willingness and ability to work as a team member;
  • Excellent problem-solving skills, critical thinking, organizational, and prioritization skills;
  • Valid drivers license, reliable transportation, and vehicle insurance;
  • History of strong work record, including good job attendance; and
  • Documented evidence of acceptable criminal record as required by Ohio law and Board Policy.

| START DATE

As Soon As Possible

| Starting Salary

$37,357 43,098 based on experience

| Benefits

Our comprehensive benefits package includes medical, dental, vision, and life insurance; tuition reimbursement; paid holidays and vacation time

| WORK YEAR

260 days (12-month calendar); 8 hours/day; 1st shift

| Priority Application Deadline

Wednesday, November 30, 2022

| HOW TO APPLY

Submit the application at

[website][website]%20-%2012-Months

Job Types: Part-time, Full-time

Pay: $37,357.00 - $43,098.00 per year

Benefits:
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights
  • No weekends

Education:
  • High school or equivalent (Required)

Experience:
  • secretarial or clerical: 3 years Location: One location

Example 2

We are looking for a competent Help desk clerk to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements and skills

  • Proven experience as a help desk clerkor other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Willingness to learn
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Associates in IT, Computer Science or relevant field; OR equivalent experience

Job Type: Full-time

Pay: From $17.42 per hour

Benefits:
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Experience level:
  • 5 years
Schedule:
  • Day shift
  • Monday to Friday



Ability to commute/relocate:
  • McAlester, OK 74501: Reliably commute or planning to relocate before starting work (Required)

Experience:
  • Customer service: 1 year Location: In person

Example 3

Hill Wallack LLP is looking for a customer service-oriented IT Help Desk Clerk to provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

(This job requires work onsite in a physical office - please do not apply if you are looking for a remote work position.)

Responsibilities

- Provides technical assistance to Help Desk inquiries, either by phone, email or in person

- Follows up with users as needed to ensure any problems are resolved

- Logs all help desk interactions in ticketing system

- Track, route and redirect problems to correct resources

- Manage help desk administrative duties including but not limited to: saving data to removable media; tracking removable media; replacing printer toner; scheduling zoom meetings

- Moving and installing computer equipment when needed

- Works closely with the IT Support Specialist

Knowledge, Skills & Abilities:

- Working knowledge of computer equipment

- Proficient with Microsoft Office Suite, including Microsoft Word, Excel, Outlook and PDF Editors and other related software;

- Multi-task, keep records, and follow specific instructions.

- Effectively carry out assignments, while exercising independent judgment and initiative.

- Communicate effectively, both orally and in writing

- Patience with users and ability to remain calm

Job Type: Full-time

Benefits:
  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • Monday to Friday

Education:
  • Associate (Preferred)

Experience:
  • Help desk: 2 years Location: One location

Example 4

Essential Job Functions:

Provides technical assistance to Help Desk inquiries, either by phone, email or in person.

Installs or assists service personnel with the installation of hardware and peripheral system components.

Modifies, troubleshoots, and accomplishes minor repairs of network hardware and software components, including hard drives, monitors, keyboards, printers, and other peripheral equipment.

Loads specified software packages such as operating systems, word processing, spreadsheets or other programs.

Replaces defective or inadequate software packages.

Recommends or performs minor remedial actions to correct problems, based on knowledge of system operation.

Refers major hardware problems to service personnel for correction.

Instructs users with regard to the use of equipment, software and manuals.

Assists in the installation and maintenance of Wide Area Network connectivity throughout the County.

Performs other duties as required.

Knowledge, Skills & Abilities:

Knowledge of:

Considerable knowledge of the operation and maintenance of computers in a network system, including techniques for installing, testing, and troubleshooting.

Comprehend complex verbal and written instructions.

Proficient with Microsoft Office Suite, including Microsoft Excel and other related software.

Ability to:

Multi-task, keep records, prepare reports, and follow specific instructions.

Train and instruct employees in the proper use of computers and network system functions and resources.

Effectively carry out difficult and complex assignments, while exercising independent judgment and initiative.

Communicate effectively, both orally and in writing.

Minimum Qualifications:

High school diploma or GED, and one year of progressively responsible work experience specifically including the installation, maintenance or repair of computers or any combination of education, training and experience may be accepted which demonstrates the ability to perform the duties of the position.

Job Type: Full-time

Pay: From $32,058.00 per year

Benefits:
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Schedule:
  • 8 hour shift

Ability to commute/relocate:
  • Safford, AZ 85546: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
  • Customer service: 1 year Location: One location

Example 5

Essential Job Functions:

Provides technical assistance to Help Desk inquiries, either by phone, email or in person.

Installs or assists service personnel with the installation of hardware and peripheral system components.

Modifies, troubleshoots, and accomplishes minor repairs of network hardware and software components, including hard drives, monitors, keyboards, printers, and other peripheral equipment.

Loads specified software packages such as operating systems, word processing, spreadsheets or other programs.

Replaces defective or inadequate software packages.

Recommends or performs minor remedial actions to correct problems, based on knowledge of system operation.

Refers major hardware problems to service personnel for correction.

Instructs users with regard to the use of equipment, software and manuals.

Assists in the installation and maintenance of Wide Area Network connectivity throughout the County.

Performs other duties as required.

Knowledge, Skills & Abilities:

Knowledge of:

Considerable knowledge of the operation and maintenance of computers in a network system, including techniques for installing, testing, and troubleshooting.

Comprehend complex verbal and written instructions.

Proficient with Microsoft Office Suite, including Microsoft Excel and other related software.

Ability to:

Multi-task, keep records, prepare reports, and follow specific instructions.

Train and instruct employees in the proper use of computers and network system functions and resources.

Effectively carry out difficult and complex assignments, while exercising independent judgment and initiative.

Communicate effectively, both orally and in writing.

Minimum Qualifications:

High school diploma or GED, and one year of progressively responsible work experience specifically including the installation, maintenance or repair of computers or any combination of education, training and experience may be accepted which demonstrates the ability to perform the duties of the position.

Job Type: Full-time

Pay: From $32,058.00 per year

Benefits:
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
Schedule:
  • 8 hour shift

Ability to commute/relocate:
  • Safford, AZ 85546: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
  • Customer service: 1 year Location: One location
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

What does a 7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk do?

Help Desk Clerks serve as the main point of contact for customers who have difficulties using hardware and software they previously purchased. They resolve technical issues, answer questions and educate customers on how to use their employers’ products and services. When they perform their assigned duties well, they help to ensure client satisfaction. Help Desk Clerks can drive repeat business and referrals, lessen refunds and help sell additional products and services.

7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk skills and qualifications

Successful Help Desk Clerks will usually have certain skills and qualifications, which can include:

  • Strong written and verbal communication skills to gather information and give directions over the phone and via online chats
  • Problem-solving and research skills to find solutions for customer problems when a solution is not immediately apparent
  • Interpersonal skills to create connections and provide positive experiences for customers
  • Technological skills specific to the company’s products and troubleshooting practices
  • Conflict resolution skills to manage unsatisfied clients and come up with solutions to their complaints
  • Organizational abilities to manage follow-up for numerous clients
  • Project management skills and familiarity with project management software to track the resolution of issues
  • Ability to remain upright and stationary for long periods

7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk experience requirements

Previous experience may or may not be required for Help Desk Clerks, depending on the nature of your open position. Some hiring managers prefer to hire candidates with little or no experience and then train within, while others opt for individuals who have previously worked in a 7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk role. Help Desk Clerks may also come from other industries, working in administrative, customer service or clerical jobs and then transferring these skills to a new industry. If your staffing needs could make it difficult to train your new hire quickly, you might wish to consider candidates with a few years of experience working at a help desk.

Help Desk clerk education and training requirements

There are usually no formal education requirements for Help Desk Clerks. However, for positions that involve troubleshooting more complex software or hardware, some post-secondary computer science coursework or an associate or bachelor’s degree in IT may be beneficial.

Supplementary certifications can help to set quality candidates for your open position apart. To earn these certifications, Help Desk Clerks typically need to meet education or experience requirements and pass an examination. Examples of professional certifications for Help Desk Clerks include the Google IT Support Certificate and the CompTIA A+ networking certification.

Help Desk Clerk salary expectations

According to Indeed Salaries, the average salary for a 7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk is $55,502 per year. When making a salary offer, consider the candidate’s skills, experience, education and certification status, as well as the going pay rates in your area.

Help Desk Clerk salary expectations

2025-10-017.9517.6831.15HOURLY
  • Common salary: 17.68 HOURLY
  • Typical salaries range from 7.95 - 31.15 HOURLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Job description samples for similar positions

If the job description for 7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk doesn’t meet your needs, see our job descriptions for similar roles:

7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk job description FAQs

Who does a Help Desk Clerk report to?

The person a 7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk reports to depends on the type of organization they work for. Those who work for smaller tech companies may report directly to the IT Director. Help Desk Clerks employed by larger organizations may serve on a team of other Help Desk Clerks with a supervisor who oversees their progress. The supervisor may conduct one-on-ones with Help Desk Clerks, build their schedules and assign them daily tasks.

What’s the difference between a 7180257overnight4.42desk clerk3.93front desk3.33library2.35receptionist1.827048275417.9517.6831.15HOURLY7371642025-10-012025-10-312025-09-012025-09-302025-11-05Help Desk Clerk and a Technical Support Specialist?

Help Desk Clerks resolve more basic tech issues for customers, while Technical Support Specialists have high-level tech knowledge they can use to help clients fix more complex computer or software system issues. Help Desk Clerks typically address simple issues or questions a customer will have. If there are difficult technical problems they can’t solve, they’ll work with the Technical Support Specialists to find the answer.

How can I make my Help Desk Clerk job description stand out?

To attract quality candidates, consider listing perks such as flexible scheduling, remote work opportunities, health insurance benefits, retirement plans and tuition reimbursement programs. Adding a section that describes your organization’s mission and core values can also make your job posting more attractive to jobseekers.

Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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