How to Write an Account Coordinator Job Description Sample

An Account Coordinator, or Client Account Supervisor, maintains client accounts. They are often responsible for communicating with clients, reviewing and composing correspondence, receiving requests and complaints, liaising with internal sales and marketing teams, and managing account budgets.

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What does an Account Coordinator do?

Account Coordinators often work under the direction of an Account Manager to ensure effective and regular communication with clients and proper management of client accounts. They also handle and generate new accounts by reaching out to and engaging with prospective clients.

Within the business, an Account Coordinator meets with sales and marketing teams to provide them with information about how accounts are operating, which helps Marketers to set realistic goals. In addition, they work to support Account Managers in overseeing and managing the company’s clients.

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Account Coordinator Job Description Examples

 

Example 1

*About The Company - Advertising Agency: * JET Advertising is a full service marketing agency in Chicago's western suburbs. Our Christian owned company is built on integrity and transparency. We work in a fast-paced, yet flexible atmosphere as a close-knit group of talented advertising professionals. From digital marketing and website development to traditional print ads and collateral materials, we do it all to the best of our abilities and our clients love us for it. *Account Coordinator - Position Summary: * The Account Coordinator role will be the main contact for multiple clients, responsible for ensuring client satisfaction, managing projects, and providing the best customer service. To be a great fit for our team, you need to truly care about your job. For you, it's more than a job - it's a career. While you must be a team-player with attention to detail, we're more concerned about relationships, and how you treat your clients and colleagues. If you think you're the perfect mix of professional skill, warm personality and honest values, we are eager to hear from you! Maybe the best part of this role is how much you will learn and grow in your marketing skills. This is the job that you will look back at and realize how much your career was shaped because of the skills you picked up here. *Responsibilities and Duties: * * Manage day-to-day client interactions via regular phone and in-person meetings. * Builds marketing strategies and budgets for existing clients on a yearly basis. * Works with the internal marketing and design team to guide/manage client projects. * Develops project timelines and communicates effectively between client and internal team to achieve goals by deadline. * Provides regular status reports for projects and keeps team up-to-date on needs and deadlines. * Reviews, proofs and edits all client-facing communication to ensure quality. * Assist with sales and proposals *Desired Qualities and Experience: * * Bachelors degree in marketing, advertising, communications or related field. * Advertising agency or marketing experience a plus. * Demonstrated success managing multiple client accounts. * Exemplary communication skills. * Attention to detail, with good proofreading skills. * Strong organization skills needed. * Ability to multi-task in a environment. * Proficient in Microsoft Word, Excel and Outlook. * Certification in Google Analytics, Ads, and/or Facebook Blueprint a plus. *Please provide resume, and desired salary range for consideration.* Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: * Flexible schedule * Health insurance * Paid time off Schedule: * Monday to Friday Supplemental Pay: * Bonus pay * Commission pay Education: * Bachelor's (Preferred) Experience: * Account management: 1 year (Preferred) Work Location: One location

Example 2

*A Little ABOUT GIANT NOISE...* As a full-service public relations and digital content agency, Giant Noise has a passion for generating creative and successful campaigns for our clients. We consider ourselves in the industry of interesting. Our unique roster and small firm size ensure hands-on experience and synergy for each of our clients. Giant Noise is a fun, dynamic place to work. We are a small company that strives for big results. We work as a team and have a “whatever it takes” mentality to deliver results that exceed expectations. We root for each other, respect each other, and appreciate each other, always. Giant Noise is seeking Digital Content team player with expertise in brand messaging, copywriting, feed curation via image selection, fan building, engagement, and audience identification. *A Little ABOUT THE JOB...* Under direction of the Austin Digital Content Account Executive, the Digital Content Account Coordinator will work with agency clients and teams to assist with social media management for client social accounts with the opportunity to fully own some accounts under supervision * Platforms include, but are not limited to: Instagram, TikTok, Snapchat, Facebook, Twitter, YouTube, and Pinterest. * Duties include but are not limited to: content calendar creation and implementation, copywriting, image-selection, post-scheduling, community management (liking, commenting, messaging, following relevant accounts, responding to follower inquiries, fan-building, etc.), photoshoot coordination, giveaway coordination, contest coordination, influencer relations, and insight reporting (weekly, monthly, annually). The Digital Content Coordinator will perform the following duties on a regular basis: * Create, update, and circulate meeting agendas * Attend client meetings and calls, take meeting notes, and be responsible for providing a meeting recap with necessary action items * Identify trending social movements, meme/viral content and on-brand UGC to be repurposed across client social channels * Assist in influencer campaign planning, management, and execution including influencer seeding, outreach, and reporting. * Actively participate in creative brainstorming sessions and offer original ideas * Interact professionally with clients via video conference calls, phone, email, and in-person meetings * Liaise with clients to coordinate photo shoots, create shot lists and submit creative requests to Creative * Attend photo shoots and/or client events to capture story content, produce on-the-spot content, reels and/or host live sessions for creative content needs * Efficiently schedule all social media content using Sprout Social * Prepare biweekly, monthly and annual wrap reports for all digital content clients A Little ABOUT YOU... * The ideal candidate is ready to learn about the world of social media and eager to try their hand at any related task. They will be incredibly organized, curious, and have the ability to identify compelling content before it makes its way to the For You Page. * Demonstrate excellent writing, editing, and proofreading skills * Demonstrate effective organizational skills: juggle multiple tasks at one time, are able to prioritize and meet deadlines, and keep managers aware of project status * Keep abreast of key developments to social media platforms and technology * Display basic presentation skills with clients and department (verbal and written) * Proficient in using social media platforms (Instagram, TikTok, Snapchat, Facebook, Twitter, YouTube, and Pinterest) and software (Microsoft Office, Google Drive, Box, Sprout Social, Facebook Business Manager) * Work well independently and collaboratively with team members * Understand and utilizes research techniques * Work to understand client’s industry, terminology, and competitive set WHAT IT TAKES... * 6 months – 1-year agency experience * Bachelor’s degree in Digital Media, Communications, Marketing, Advertising, Public Relations, English or related field * Ability to present portfolio of copywriting samples that can be reviewed as part of the interview process * Fully vaccinated against COVID-19 and ability to provide proof of vaccination * Access to transportation as well as ability to work in-office Job Type: Full-time Pay: From $40,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Supplemental Pay: * Bonus pay COVID-19 considerations: Giant Noise maintains a mandatory vaccination policy. Work Location: One location

Example 3

Copywriter/Account Coordinator THE *Copywriter/Account Coordinator *helps the account service team and creative director gather and distill client input on projects; collaborates with art directors/web designers to develop communication concepts; and holds chief responsibility for development of copy for advertising, literature, websites, social media, and other outputs of the agency. *Responsibilities: * * Works with Cowley team to develop ad campaigns and concepts of outstanding quality for interactive web, print, broadcast, direct mail, out-of-home and other forms of promotion for agency and clients * Interacts and communicates well and professionally with client * Helps coordinates account activity * Writes creative, compelling, and suitable copy/content that helps achieve client goals (including building awareness, differentiating brands, promoting product benefits, and stimulating sales) * Oversees copy for creative product from inception through completion to ensure a high level of quality and maintenance of concept through approval of design * Researches clients' to ensure ability to write accurate, on-target copy/concepts for assigned projects * Assures that all copy is checked and proof-read * Assists in writing proposals, marketing plans, publicity, etc., as requested * Assists in drafting agency’s own communications, i.e. newsletter, web content, social posts, blog * Maintains current software skills compatible with the needs of other creative team members * Assists Account Managers with client activities pertinent to projects and initiatives *Attributes: * * Takes initiative * Strives for excellence in creative concept and copywriting * Organizes their days to create high productivity with tasks * Endowed with good communication skills and works well within a team * Has previously worked in an agency setting Job Types: Part-time, Contract Benefits: * Flexible schedule * Referral program Schedule: * Monday to Friday Experience: * Marketing: 3 years (Required) * Copywriting: 3 years (Required) Work Location: Remote

Example 4

*Remote Patient Monitoring (RPM) prevents unnecessary emergency room visits and hospital stays, helping patients live healthier, happier lives. ConnectHealth’s Onsite Account Coordinator's are the key to successfully integrating this Medicare-reimbursed program into client practices.* As an Onsite Account Coordinator for ConnectHealth, you will spend time with the people who deserve your attention most: doctors, nurses, [website] most of all, patients! You will work onsite at a practice that has selected our company as their trusted RPM partner, helping implement and manage their RPM program by providing support and education to staff and patients. You will screen patients and enroll them in the RPM program during office visits, including: * Give them an overview of the program * Taking their consent * Give them devices (glucose monitors, blood pressure monitors, weight scales, etc) * Educate them on device use and frequency * Help them take their first reading(s) You will communicate frequently with the ConnectHealth team and assist the practice in following protocols when cases require follow-up or further intervention from one of their staff. You will receive the training, tools, and support necessary to provide outstanding service to our client practice and their patients. Our goal is to help doctors connect with their patients more effectively through RPM. We believe that through our services, we are helping patients live healthier happier lives. Required: * Medical Assistant or Nursing Certification * Experience working in small to medium medical practices Preferred Qualities: * Passion for patient care * Outstanding communication skills * Can learn and apply knowledge with minimal guidance * Proficient computer skills * Clean and presentable * Detail oriented * Meets deadlines Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Vision insurance Schedule: * 8 hour shift * Monday to Friday Ability to commute/relocate: * El Paso, TX 79902: Reliably commute or planning to relocate before starting work (Required) Education: * High school or equivalent (Preferred) Experience: * small to medium medical practice: 1 year (Preferred) * Certified Medical Assistant (Preferred) * LPN (Preferred) * LVN (Preferred) Work Location: One location

Account Coordinator duties and responsibilities

An Account Coordinator is the first point of contact for clients who support a business. Those in this role also perform administrative tasks associated with the account, such as providing reports on account activity and drafting letters. Some other major responsibilities include:

  • Communicating regularly with clients to provide product updates and technical support
  • Addressing client questions and solving issues
  • Assembling promotional material to be sent to new and existing clients
  • Helping managers organize promotional events for the business
  • Managing account budgets and reporting to managers regularly on budget issues
  • Creating work schedules and project plans to meet deadlines

Account Coordinator skills and qualifications

A successful Account Coordinator needs to be an effective communicator with both clients and coworkers. Other required skills include:

  • Attention to detail to ensure clients receive the correct advice and support
  • Problem-solving skills to help clients who may experience issues
  • Ability to think creatively when producing promotional material and helping prepare for events
  • Strong organizational and multitasking skills to provide effective support to a large number of client accounts
  • Computer skills, including word processors and spreadsheet software
  • Ability to explain products and concepts clearly and concisely to clients

Account Coordinator experience requirements

An Account Coordinator is usually an entry-level position that does not require previous experience. However, you may prefer candidates with two or more years of work experience in sales, marketing, or business administration. If your business sells products that require specialist knowledge to manage and work with, such as insurance policies, you may want an Account Coordinator applicant to have a background or qualifications in that industry.

Account Coordinator education and training requirements

You may prefer Account Coordinator candidates to have an associate’s or bachelor’s degree in advertising, marketing, or business. In other cases, you might hire a person with a high school diploma, especially if your company runs its own training program for new hires. You may give preference to professional qualifications candidates earned in a previous role, such as training in financial services or customer support.

Account Coordinator salary expectations

According to Indeed Salaries, an Account Coordinator earns on average $43,459 per year. Salaries can vary according to a variety of factors, including the size of the company, the location of the business, and the experience of the candidate. 

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Account Coordinator job description FAQs

What is the difference between an Account Coordinator and an Account Manager?

Account Managers are responsible for overseeing a company’s client accounts at a broad, management level. They make strategic decisions, lead teams and communicate with other departments to solve issues or concerns raised by clients. They may also take responsibility for resolving complaints received by an Account Coordinator. In contrast, Account Coordinators work under the guidance of Managers. They focus on day-to-day communication with clients and the preparation of promotional material. In some cases, such as in small businesses, both of these roles may not exist, so the Account Manager effectively functions as the Account Coordinator.

Should an applicant for an Account Coordinator position have a post-secondary qualification?

This can depend on the industry and the needs of your business. There is no requirement for an Account Coordinator to have a degree. However, degree-educated candidates are likely to have a good knowledge of business administration and marketing concepts, which may prove valuable in the role. Degrees in communications or advertising can also be beneficial if the Account Coordinator will spend a considerable amount of time producing promotional material or writing copy for your company.

Can an Account Coordinator become an Account Manager?

As an entry-level role, the Account Coordinator position provides an ideal opportunity for an applicant to build a career. If you feel that an Account Coordinator has proven their skills and abilities in the role, then consider promoting them when an Account Manager position becomes available.

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