Account Manager Job Description [with 2021 samples]

An Account Manager is responsible for making sure client and customer needs are being met and understood by each department in the company. Their duties include handling any client complaints, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client-company relationship.

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Account Manager duties and responsibilities

A competent Account Manager should be flexible enough to handle a variety of duties that pertains to your firm and clients. Their main responsibility is to make sure a company’s customers are happy, and some of their specific daily duties include:

  • Communicating with clients to ensure that all of their needs are understood and addressed
  • Building strong client relationships to maintain old business and acquire new customers
  • Collaborating with various internal departments to ensure that they fulfill all customer requests
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires
  • Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience
  • Collecting and analyzing data concerning consumer behavior to understand changing needs

Account Manager Job Description Examples

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Account Manager

We are searching for a bubbly and communicative candidate who is proactive and passionate about company products and the clients they serve. This is a remote (work from home) position.

The Account Manager will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find opportunities to generate more revenue for the client and the company.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

After reading the below, and you determine this is a fit, please fill out our job application and submit your resume for further consideration.

JOB Duties

  • Act as the main point of contact for the company’s clients

  • Establish, build, and maintain strong relationships with clients to build trust

  • Identify revenue opportunities for the clients and the company

  • Respond to clients inquiries received via email, Skype and calls

  • Multi-task between various inquiries and systems in a fast-paced environment

  • Resolve problems by investigating the presented issues in our backoffice, consulting with other departments and/or researching under the specific client’s account

  • Actively listen to each client in order to gain perfect understanding of their individualized needs and business

  • Identify industry trends

  • Properly manage client’s expectations and follow through on commitments

  • Collaborate with various departments and team members in order to solve inquiries

  • Exceed expectations

    Account Manager Skills and Qualifications:

    Organized and Detail Oriented, Analytical, Client-focused Solutions, Strong Verbal and Written Communication, Excellent Interpersonal Skills, Managing Processes, General Consulting Skills, Multi-tasking Skills, Problem Solving, Prioritization, Warm Professionalism, Patience, Focus, Emphasizing Excellence, Positive Attitude, Self-Starter, Motivated, Word and Excel Knowledge

    Experience Requirements:

  • Account Management experience (4+yrs)

  • Call center / BPO management experience (1+ yrs)

  • Work-from-home experience (2+ yrs)

  • Sales experience (2+ yrs)

    Job Types: Full-time, Contract

    Salary: $15.00 to $18.00 /hour

    Experience:

  • account management: 2 years (Preferred)

  • sales: 1 year (Preferred)

  • customer service: 1 year (Preferred)

    Contract Renewal:

  • Likely

    Full Time Opportunity:

  • Yes

    Additional Compensation:

  • Bonuses

    Work Location:

  • Fully Remote

    Paid Training:

  • Ops Monday to Friday
  • ×

    Account Manager

    We are looking for tile and fast-learning people to join our dynamic organization.

    Recent grads and upper-class students interested in full-time are welcome.

    About the ideal candidate

  • Enjoys working with a team in an energetic and open working environment

  • Eager and willing to grow together with the company

  • Driven by a thirst for knowledge, fast learner

  • Likes a position with high visibility

  • Works well with a high degree of autonomy

  • Communicates well

  • Has excellent customer service skills

  • Has a strong business background, but also grasps technology

  • Strong basic math skills are a plus

  • Preferred: Business degree with minor in networking

  • Upper-level students and recent grads are encouraged to apply

  • Willing and able to work remotely with minimal guidance

  • Multilingual is a plus

  • Substantial travel required (potentially 30-50%)

    About the job

  • We are a leading international IT solutions company focused on internet and IP address solutions

  • Identify potential customers who may be interested in monetizing their address space

  • Build and maintain good business relationships with customers

  • Understand and work within established policies and regulations

  • Promote IP management services and internet-related solutions

  • You have the primary responsibility for ensuring customer satisfaction by working with other team members and advocating for the customer within the organization while ensuring that the proposal is a win-win situation for both customer and organization.

  • Participate and support events to proper company and solutions and acquire new business opportunities

  • Other sales and marketing activities as assigned

  • We will train you on the technical and policy areas, but the right candidate will absorb the material quickly and the ideal candidate already has some basic understanding.

  • Base + a portion of MRR

    About the company

    Founded in 2016, we have grown from a small startup based in Hong Kong to a multinational organization with customers throughout the world. We are looking to expand and increase our

    [website] presence by adding an energetic and dynamic sales team to our dynamic and fast-growing

    organization. As an early member of the team, we will depend on you to help us achieve our

    goals in the [website]

    Benefits:

  • Bonus scheme

    Job Type: Full-time

    Salary: $40,000.00 to $50,000.00 /year

    Education:

  • Bachelor's (Required)

    Application Question:

  • How many year of working experience do you have?

    Additional Compensation:

  • Bonuses

    Work Location:

  • Fully Remote

    Benefits:

  • None

    Paid Training:

  • Yes

    Management:

  • Team Lead

    Job Duties:

  • Engage with multiple customers on a daily basis by reaching out to new clients, and by developing campaigns for maintaining customer loyalty

  • Other duties as requested

  • Implement strategies for retaining customers requesting to terminate or downgrade their account

  • Meet monthly quotas

  • Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained

  • Record changes to customer accounts, updating service packages, adding accounts, and removing accounts as needed

    Schedule:

  • Monday to Friday

    Company's

  • ×

    Account Manager

    Our Company:

  • We design world-class solutions for the most amazing brands in the world. We passionately create extraordinary solutions every day with a work flow that includes high levels of collaboration and excellence. Our team is our differentiator and we love adding new talent to the roster.

    The Job Role:

  • We are looking for an Account Manager that will take our client relationships to new heights.

    Job Description:

    You’re our kind of person if you …

  • are a welcomed person to client and internal meetings because you bring smart thinking, positive energy and a focus on elevated solutions.

  • positively influence the performance of others through being a good role model, ability to create a shared vision and providing constructive performance feedback to keep teams operating at high level.

  • are known by others to perform consistently at optimal levels.

  • promote a culture of hospitality, accountability and achievement.

  • cherish the accountability the comes with the role and tasks at hand.

  • consistently create repeatable processes that deliver extraordinary results.

  • are a forever learner, maintaining vast knowledge of clients’ business, the competition and latest relevant trends and news.

  • are able to manage easily in the here-and-now, but also have a continual focus on the long-term development of the client relations/account.

  • are obsessed about the details of budgets and schedules and client interactions, knowing that these are the bedrock to successful programs.

  • you can succinctly communicate your thoughts and have good emotional intelligence skills.

    Helpful experience (not mandatory):

  • Automotive industry

  • Hospitality industry

    Location:

    Dallas, Texas area | Orange County, CA area | National (relocation)

    Job Type: Full-time

    Benefits:

  • Health insurance

  • Dental insurance

  • Vision insurance

  • Other

    Company's website:

  • Apex

    Benefit Waiting period may Only full-time employees eligible

  • What does an Account Manager do?

    Account Managers handle any big picture issues a client is facing. They typically act as a link between the company and clients to ensure all of their needs are being met and that they’re satisfied with the work the company’s providing them. They may work in many different industries, including marketing, advertising, software, financial services or event management. Account Managers usually assess the needs of the client and find creative solutions to large problems they’re facing. They constantly work to brainstorm new ways to maintain a strong, positive relationship with clients. Account Managers may also negotiate client contracts, research current client behaviors and identify new business opportunities with existing clients.

    Account Manager skills and qualifications

    A successful Account Manager should have various skills and qualifications that fulfill the prerequisites for your job opening, including:

    • Satisfactory problem-solving skills to help resolve customer complaints or needs
    • Excellent verbal and written communication skills to communicate product ideas to clients
    • Up-to-date understanding of the industry’s consumer behavior
    • Strong customer service and interpersonal skills for dealing with different types of customers and clients
    • Exceptional analytical skills for analyzing client data
    • Time management and multitasking skills in order to handle multiple tasks and clients at once
    • Advanced motivational and negotiation skills
    • Strong organizational skills and attention to detail

    Account Manager salary expectations

    The average salary for an Account Manager is $63,348 per year. This salary may differ based on your company’s location and industry and the candidate’s education and experience.

    Account Manager education and training requirements

    Educational requirements for Account Managers may vary from one job to another, and the degrees they should have may depend on your specific industry. In general, candidates should at least have a bachelor’s degree in business administration, marketing, sales or another similar field. Some employers, however, prefer to hire applicants with a master’s degree and knowledge of client relations. Other companies may look for candidates who have certifications in their field, such as the Strategic Account Manager Certification offered by the Strategic Account Management Association.

    Account Manager experience requirements

    Most companies look for Account Managers who have plenty of experience in the industry. Some may prefer candidates who have previous experience as Account Managers or in similar leadership roles, while others may accept applicants who have many years of experience in lower-level positions in the same field. These candidates may have experience from internships or entry-level positions like Junior Account Executive, Assistant Account Manager or other similar roles in sales or marketing.

    Job description samples for similar positions

    In case this job description doesn’t match your company’s specific employment needs, see our job descriptions for similar positions:

    Frequently asked questions about Account Managers

    What qualities does a strong Account Manager have?

    There are several qualities you should look for in an effective Account Manager, including: 

    • Leadership skills to delegate tasks and provide guidance to help employees deliver exceptional work to clients 
    • Problem-solving and critical thinking abilities to find creative solutions to complex issues clients may be facing 
    • Communication skills to regularly meet with clients to learn their goals and needs and professionally relay this information to other employees
    • Industry knowledge to implement and oversee compelling campaigns relevant to the industry and its audience

    What is the difference between an Account Manager and Account Executive?

    An Account Manager usually works above the Account Executive to ensure they’re meeting their clients’ needs and reaching goals. Account Executives usually work day-to-day with the client to identify goals and implement campaigns. Account Managers ensure this process runs smoothly and handle the big-picture problems a client may have. 

    Who reports to the Account Manager?

    Account Executives usually report to the Account Manager to report their status and progress on certain projects with clients. If Account Executives are facing certain challenges meeting the goals laid out for them, they’ll meet with the Account Manager to communicate the issues. Account Managers also ensure the needs of the Account Executives are being met by handling any complaints the client may have about the employee or that the employee may have about the client. If the Account Executive is having trouble finding resources or retrieving work from certain departments, the Account Manager resolves the issue for their employees. 

    What are the challenges of an Account Manager role?

    Account Managers are in charge of many tasks that keep the company’s relationship with the client running smoothly. They’re often in charge of establishing and negotiating client payments to ensure the payment fits within the client’s budget and is equivalent to how much work the client’s receiving. They should also conduct extensive research to have strong knowledge of the client’s industry to help guide the Account Executive in creating relevant and valuable campaigns. 

    They also work in a fast-paced environment to regularly meet clients’ needs. If a client decides to go a new direction with a project, the Account Manager must quickly direct their team to implement the project for the client.  

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