Assistant Store Manager Job Description: Top Duties and Qualifications

When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As a William Warren Group (WWG) managed company, StorQuest seeks motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

How You’ll Make a Difference

You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.

How You’ll Thrive

Join a team that provides consistent, seamless, and high quality guest experiences

Actively listen to guests to understand their unique situation and recommend solutions that exceed their expectations.

Understand key facility differentiators, create value and optimize every conversion opportunity.

Manage operational activities such as inspecting the stores daily, maintaining an impeccable facility, and contacting vendors when applicable for routine maintenance repairs.

Understand local marketing best practices and promote brand awareness within the community.

What Makes this Opportunity Awesome

Make a difference and have a positive impact.

Help people by listening and understanding their challenges.

Ease concerns and consult with them to find an optimal storage solution that fits their needs.

Promote a team-first environment that values guest service and creating happiness.

Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.

Contribute creatively to the organization’s success by generating new and useful ideas.

About YOU

Preferred 1+ years in Customer Service/Sales experience

Tech Saavy is a plus

Experience in Cash Handling required

Must be available on weekends

A huge passion for guest service and sales

The mentality that there are no spare customers, every experience is as valuable as the next

A positive, outgoing personality

An insatiable appetite to learn new things

Strong accountability combined with strong work ethic and enthusiasm for teamwork

Experience working in the retail or service industry preferred

At StorQuest, we believe in the talent of our people. It’s our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It’s what makes us uniquely StorQuest. Ready to create the extraordinary? Come join us!

Additional Perks for eligible employees:

Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Teambuilding Events & Activities
Employee Assistance Program
Pet Insurance

The William Warren Group and StorQuest say NO to drugs*

Equal Employment Opportunity

WWG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWG is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To learn more about our awesome company check us out on Instagram @storquest or Facebook @storqueststorage. Please apply by visiting[website]

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance
Schedule:

Monday to Friday

Weekend availability
Supplemental Pay:

Bonus pay

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Cash handling: 1 year (Preferred)

sales: 1 year (Preferred)

Management: 1 year (Preferred)

Language:

English (Required)

License/Certification:

Driver's License Location: One location

Do you have experience working as a reset merchandiser? Are you able to work both independently and in a team? If so, the Assistant Store Manager position at Serv-U-Success may be the right job for you. Teamwork and relationship building are the drivers of success within our business.

Serv-U-Success is a retail merchandising company with one of the top retailers in the Midwest. Teamwork and relationship building are the drivers of success within our business. We offer flexible scheduling and a teamwork environment. We also offer a competitive salary and comprehensive benefits package including Medical, Dental, and Vision coverage and a 401k plan with company match. The company pays for Life & ADD as well as Long- and Short-term disability for all full-time employees.

As an Assistant Store Manager, you will lead projects including resets & remodels as well as general service work. You will work with the Store Manager to find and develop the best people to represent Serv-U-Success by providing them with the tools and training needed to be part of a successful high-performance team.

Responsibilities:

Function as the “Manager on Duty” in the absence of, or in collaboration with the Store Manager, assuring proper staffing and prioritization of work needing completion.

Utilize outside On-Demand and Temporary people resources when required to quickly support ongoing projects or prepare for future requirements.

Understand projects and timing and work with the Store Manager to schedule each week’s work to ensure accurate schedule completion, best-utilizing resources available.

Physically monitor project results and verify that projects are completed to the customer’s satisfaction. All projects must be completed start to finish in the same shift.

Understand Plan-O-Grams, schematics, and other documents required to complete projects.

Demonstrate a high level of merchandising and reset skills, across all categories, within the four walls of the store.

Additional Requirements:

Reliable and regular attendance in the stores. Work cannot be performed remotely.

May be asked to travel to a different location(s), without delay.

Read, understand, and follow all Serv-U policies and standard operating procedures as outlined in the electronic Employee Handbook and Visual Work Instructions.

Must be able to perform the essential duties of this job with or without reasonable accommodation.

May be assigned other responsibilities and projects as necessary.

Qualifications:

High School diploma or GED. Additional education a plus.

2 - 5 years in a service industry, with some supervisory or leadership experience preferred

Results-oriented. Organized & methodical. Enjoy learning and change.

Utilize technology – primarily personal devices (a weekly phone stipend is provided).

Open availability – able to work both weekdays and weekends as well as holidays.

Depending on the specific position, a valid driver’s license, proof of auto insurance, and a department of motor vehicles check may be required.

To learn more about what it is like to work at Serv-U-Success, check out this video -[website]

At Serv-U-Success our values serve to guide our relationships as well as our actions. Each of our values reflect and support our policy of Equal Employment Opportunity. We believe in equality through which we affirm the worth and freedom of each person and treat all with respect and dignity. Consistent with our philosophy and values, our policy is to ensure that Serv-U-Success abides by all state, federal and local regulations and statutes prohibiting discrimination because of race, color, religion, gender, marital status, national origin, age, veteran status, disability or any other factor wholly unrelated to a person’s skill and work performance, in all employment practices, including hiring, firing, compensation, promotion and other terms, privileges and conditions of employment. Our policy is to act fairly and remain conscious of our biases and employ without regard to their race, color, creed, ethnicity, gender, age, sexual orientation, gender identity or disabilities.

Job Type: Full-time

Pay: Up to $17.00 per hour

Benefits:

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance
Schedule:

Day shift

Weekend Location: One location

COME JOIN THE PARTY

At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are Customer Obsessed. Our Team Leads lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience. We are knowledgeable about our products and services because we have the broadest and best selection of party goods in the industry. We ensure we are in-stock and easy to shop. We inspireourcustomers with exciting concepts, themes, ideas and provide everything they need to bring their party to life.

At PCHI, our promise is Customer First, People Matter, It Can Be Done and Celebrate! We live our brand every day and love to party!

ARE YOU Customer Obsessed?

· You are responsible for executing best in class sales and service strategies.

· Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.

· Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience

· You will leverage technology to enhance the customer service experience for our internal and external customers.

· You will cultivate an “It can be done” attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.

· Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics

WHAT DO YOU BRING TO THE PARTY?

· Do you possess prior retail management experience?

· Can you lead a team in a dynamic and fast-paced environment?

· Are you obsessed with ensuring that your customers are beyond satisfied?

· Are you adaptable and able to manage change daily through your team?

· Do you possess strong communication skills and the ability to build relationships with your staff and customers?

Results Matter!

·Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.

· You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.

· You will assist the Store Team Leader with team onboarding and learning.

· You will continuously direct and coach store team members.

· You will support the Store Team Leader in holding associates accountable to expectations.

· Team Leads are expected to work a schedule that aligns to customer and business needs (this includes early morning, evening, overnight shifts, and weekends).

·Team leads are responsible for creating an environment that promotes associate engagement and retention.

· As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.

Physical Requirements

· The replenishment process will require you to lift, push and pull up to 25lbs daily.

Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.

· Climbing ladders is required to re-stock and obtain merchandise for our customers.

· Ringing transactions on a register is required.

· Utilization of our helium system to fulfill customer orders is required.

PARTY PERKS AND Rewards

Comprehensive Benefit Plan

401(K) Program

Tuition Reimbursement

Competitive salary

Fun working environment

Generous associate discount

Lifestyle benefits

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Vision insurance
Schedule:

8 hour shift

Day shift

Holidays

Night shift

Weekend availability

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year Location: One location

MUST have retail experience in a boutique or fashion related store.

We are a fast paced and FUN store. If you meet the qualifications below, we would love to meet you!! If you have the desire to open your own boutique, and need to build your fashion resume, this is an amazing opportunity.

Qualifications:
Outgoing, friendly personality
Amazing personal style
Great leadership skills
An eye for trends
Merchandising skills
Social media skills
Meet and exceed monthly sales goals
Strong clientele building skills
Strong computer skills

Candidate will also assist with website duties. Hourly compensation plus bonuses. Amazing opportunity for the right candidate to build their resume!

Approximately 25 hours/week (flexible but must have good availability)
compensation: $18-$20 hour based on experience plus hourly bonuses and discounts
Located in Manhattan Beach.

Job Type: Part-time

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Schedule:

Day shift

Weekend availability
Supplemental Pay:

Bonus pay

Commission pay

Education:

High school or equivalent (Preferred)

Experience:

Fashion retail: 1 year Location: One location

Position Summary
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties & Responsibilities

Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.

Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.

Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.

Assist the Store Manager of Service in training and coaching service selling associates on &;Pep Boys Customer Care Process,&; Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.

Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Effectively communicates with all store associates, management, and customers.

In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.

Key holder and responsible for basic and detailed opening and closing responsibilities.

Maintain an organized and neat shop.

Adhere to all company policies, procedures, safety and environmental rules.

Other duties as assigned.
Knowledge, Skills, and Abilities

High school diploma or equivalent required.

One year of experience in automotive service environment.

One year of automotive service sales experience preferred.

Valid Driver's License .

Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Acted as a work lead or supervisor previously.

Ability to exercise judgement and to work independently.

Strong customer service skills.

Ability to handle difficult customer situations.

Comfortable utilizing up-sell techniques.

Strong cash handling skills, including the use of POS systems.

Strong verbal communication skills.

Demonstrated consistency, accuracy and follow-through.

Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands

Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.

Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enters and locates information on computer.

Presents information to small and large groups.

Visually verifies information, often in small print.

Safely operates a motor vehicle.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Location: 232 Highland Ave

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance
Schedule:

8 hour shift

Monday to Friday

Weekend Location: One location

Job Summary: The Shoe Carnival Assistant Store Manager assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.

Primary Duties & Responsibilities:

Demonstrates Total Customer Service Standards and leads by example.

Follows all company policies and procedures, including Loss Prevention guidelines to deter theft.

Manages daily responsibilities including sales and operational plans, store and department standards, and cash handling/settlements, truck shipments, and inventory control.

Assists in conflict resolution, coordinates meals/breaks, and shares team successes and opportunities.

Assists in training and delegates tasks as needed.

Requirements:

Customer focused, excellent communication and listening skills, ability to learn and execute the concept.

Ability to successfully complete Key Carrier Certification exam within 60 days of hire.

Prolonged periods of standing and walking, must be able to lift up to 25 pounds at times and up to 10 pounds continuously.

Ability to work flexible schedules including nights, weekends, and holidays.

High school diploma or GED preferred.

Three years of retail sales or customer service experience required.

Previous supervisory experience required.

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

Competitive Pay

Paid Time Off (Vacation & Sick Time)

Comprehensive Medical, Dental, & Vision Benefits

Flexible Spending Accounts

Life, Disability, & Voluntary Benefits

Employee Assistance Program

401(k) Retirement Plan

Employee Stock Purchase Plan

Employee & Family Discounts

Relocation Opportunities

Shoe Carnival, Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Paid time off

Vision insurance
Schedule:

Day shift

Monday to Friday

Weekend availability

Experience:

Customer service or Retail: 3 years (Required)

Management or Supervisory: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)

Night Shift Location: One location