What does a Bank Teller do?
Bank Tellers primarily assist bank customers with transactions and help them understand various banking options, including account types, interest rates and loan payment options. They also typically perform basic customer service tasks, such as answering phones and forwarding customer requests to Bank Managers.
Bank Tellers typically have customer service expertise and can influence how account holders view their financial institutions.
Bank Teller skills and qualifications
Bank Tellers typically need interpersonal skills, also known as soft skills, and technical skills for accurate transactions and transaction logs.
You can list these skills and qualifications in your Bank Teller job description:
- Accurate cash handling, including cash drawer management
- Proficiency with banking software, such as Temenos or Oracle FLEXCUBE
- Ability to handle a high volume of customer interactions
- Strong customer service skills, including active listening and problem-solving abilities
- Knowledge of key banking procedures and regulatory guidelines, including the Electronic Fund Transfer Act and the Truth in Lending Act (TILA)
- Time management skills and organizational ability to complete tasks within a shift
- Mathematical skills to count cash and verify transaction accuracy
Bank Teller experience requirements
Bank Teller with experience in similar roles involving cash handling and customer interaction may be well-suited for your position. This may be a previous Bank Teller job or work as a Cashier, Casino Dealer, Restaurant Host, Restaurant Server or Retail Associate.
Experience in customer service can also be helpful. For example, you may prioritize candidates who have worked at a hotel’s front desk or as Receptionists.
Bank Teller education and training requirements
Since there aren’t formal higher education requirements for Bank Tellers, consider using skills-based hiring to find candidates with relevant skills. You might focus on the importance of accurate cash handling, an in-depth understanding of proper customer service and the willingness to learn banking procedures.
The Banker Teller Certificate from the American Bankers Association (ABA) or the Center for Financial Training & Education Alliance (CFTEA) may also support success in your open position. You may prefer applicants with some form of Cash Handling Training, offered quarterly by the Association of Public Treasurers of the United States and Canada (APTUSC).
Bank Teller salary expectations
According to Indeed, the average salary for a Bank Teller is $43,071 per year. Salary offers and expectations may fluctuate based on location, candidate experience and the size of the hiring company.
Bank Teller salary expectations
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Common salary:
18.04 HOURLY -
Typical salaries range from
8.60 -30.85 HOURLY - Find more information on Indeed Salaries
*Indeed data –
Job description samples for similar positions
If this Bank Teller job description template doesn’t quite meet your needs, here are job description guides for related positions:
Bank Teller job description FAQs
What are other soft skills to look for in a Bank Teller?
Due to the customer-facing role, Bank Tellers typically have hospitality skills and patience. They may also excel with conflict resolution skills to support customer satisfaction and organization skills to help avoid financial discrepancies.
Who do Bank Tellers report to?
Bank Tellers often report to a Teller Supervisor, Teller Manager or Head Teller. These professionals can help Bank Tellers with challenging transactions and ensure each is completed accurately. Bank Tellers can also rely on their Supervisors to relay and enforce company policies and important banking industry regulations.
Is Bank Teller an entry-level position?
Yes, a Bank Teller role can be entry-level. Many Bank Tellers are new to the banking industry, although they may possess relevant customer skills and mathematical abilities. Many employers offer candidates on-the-job training, with more experienced Tellers instructing new hires on transaction and recordkeeping procedures.
Do Bank Tellers always work in banks?
Bank Tellers often work the front counter or drive-through access point at a bank, credit union or other financial institution. However, they may also work in branches at grocery stores or mall outlets. Candidates for remote roles may be required to have more advanced training or experience, as there may be fewer other employees on site to offer assistance.
*Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.
