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Business Manager Job Description: Top Duties and Qualifications
Last updated: April 15, 2023
A Business Manager, or Office Manager, is responsible for overseeing business operations across departments. Their duties include hiring new staff, conducting office meetings and coming up with proactive strategies to improve productivity and employee morale.
It is beneficial to include how your new employee will function within your organization’s framework. In addition to daily tasks and responsibilities, it is helpful to include what you expect them to do well, including:
Supervise clerical staff and other employees.
Design work schedules and organize employee training.
Resolve employee and client issues.
Ensure the work facility is safe, free of security issues and in compliance with all government regulations.
Work with outside vendors to maintain necessary business supplies.
Maintain a good working relationship with executives and other managers.
Design and implement procedures to improve profitability.
Are you looking for a stable career that comes with all of the benefits of State employment? Texas Tech University Health Sciences Center (Ttuhsc) Managed Care is seeking a Business Manager to join our team at the John Montford Unit, located in Lubbock, TX.
Ttuhsc Managed Care provides health services to approximately 30,000 patients in 27 correctional facilities at 23 geographical locations throughout the West Texas sector, dating from 1989. Through a broad range of comprehensive services, Ttuhsc strives to positively impact the lives of our patients, including many who previously never had access to quality health care. We are guided by our values of One Team, Kindhearted, Integrity, Visionary, and Beyond Service. We are as passionate about building a great place to work as we are about nurturing the health of those we serve.
What you will do-
Manages the finances, compensation budgets, and personnel changes (ePAFs, etc.) for the Montford Unit; performs a range of administrative duties and executive support-related tasks; creates and maintains up to date reports of position codes, positions descriptions, finances, budgets, and position requests; and monitors and reviews compliance with requirements.
Assists in collecting, compiling, and reviewing statistical data; assists in the preparation of administrative and statistical reports, annual reports, and outcome measures; and performs technical, research, planning, and administrative activities related to finance and people management.
Functions as key contact for Finance and Human Resource departments; attends necessary training; represents the Unit and organization at meetings and training functions as requested.
Maintains and updates employee credentials, training, and documents for the Unit; reviews and identifies optimal documentation to meet accreditation and policy changes. Communicates with the Facility Health Administrator (FHA), Regional Managing Director, and Compliance and Risk Management (Compliance and Risk Management) department on areas in need of improvement.
Requests, consolidates, and processes all time keeping information for exempt, non-exempt, part-time, and contract employees. Regularly updates all employee time sheets, including time accrued, used and current balances. Submit payroll in a timely manner.
Manages people and payroll functions to include new employee onboarding and training, payroll and compensation reports, assists hiring managers with scheduling candidate interviews, job requisitions, candidate management, offer outlines, and other tasks in HR Management System, submits reports, and maintains and updates personnel files.
Serves as liaison to unit staff and TDCJ, coordinating security training, reports, payment request, credentials, and training. Sets appropriate deadlines and follow-up for information requests made to the unit or other departments. Assists with accreditation requirements (e.g. ACA folders, Health Care Outcome Measures (HCOMs)) as requested. Conducts meetings with the unit FHA, Regional Operations, Human Recourses, Finance, Compliance & Risk Management, and others as needed.
Complies and monitors Unit for compliance with TDCJ, Ttuhsc & CMHC policy and procedures including completing all necessary paperwork.
In return for your efforts, we offer career balance with all of the stability and benefits found in employment with the great state of Texas.
Competitive pay with market-based increases.
Annual all-inclusive allowance for CME and/or Professional Development expenditures.
Free access to [website]
Generous paid time off including vacation, sick leave, and holiday comp.
Comprehensive health plans and other core insurance.
State of Texas TRS Retirement Program
Tuition assistance Programs for Current Team Members
Required Qualifications
Bachelor's degree and four years of related experience developing or managing programs or projects. Additional job related education may be substituted for the required experience on a year-for-year basis.
Learn more about us:
[website]
[website]
EEO Statement: As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
Jean Clery Act: The Jean Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy and Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this annual report through our website at [website]
Job Type: Full-time
Benefits:
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance Schedule:
8 hour shift
Monday to Location: One location
Example 2
Full Job Description
Description
The Manager Business & Banking Operations is responsible for the Business & Banking operations; timely and accurate in support and operations during their origination and/or the ongoing portfolio management activities.
Primary responsibilities include:
Communicating with both internal and external customers identifying/obtaining required information and providing status updates to business partners
Open, Operate & Maintain appropriate Banking Accounts systems, determines and orders necessary due diligence, assists with the transfer of credits, supports the establishment and maintenance of virtual credit files.
The incumbent may migrate between multiple business functions within the Business & Banking Operations in support of documentation, closing and booking
Additional responsibilities may include the on-going servicing of customer accounts
Other duties as assigned
Qualifications
Required Skills/Experience:
A high school diploma or equivalent, knowledge of the internet, and a minimum of two years’ related experience required
1 years of relevant experience in a business environment with knowledge of customary products, practices and policies is preferred.
Exceptional customer service and communication skills with excellent time management skills.
Ability to manage and resolve moderately complex problems.
Strong organisational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements.
Must be proficient in MS Word, Excel, Outlook.
Hours and Work Schedule
Hours per week: 10 – 20
Work Schedule: Monday - Saturday
With a minimum cap of $1500 per month.
Equal Employment Opportunity
Cinco Marketing LLC, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Job Type: Part-time
Salary: $35.00 per hour
Benefits:
Flexible schedule Schedule:
On call
Work Location: Remote
Speak with the [phone number]
Example 3
The Juniper School
Job Description
Job Title: Business Manager Pay Grade: $30,000 Annually
Job Family: Administration FLSA Status: Exempt
Department: School Typical Work Year: 12 months
Prepared Date: 11/22/2022 Employee Status: Part Time Contract
Summary: The Business Manager will oversee the implementation and operation of the school budget, human resources policies and protocols, and the yearly district audit. All job functions will be in collaboration with the
Head of School, Board President, Board Treasurer, and relevent Durango 9R staff.
Finance and Fund Development
Prepare and present the annual operating budget to Board
Administer the operating budget and be accountable to the Board of Directors.
Receive and submit orders for admin approval; place orders; receive orders, make payments; code invoices; pre-reconcile monthly expenses
Maintain capital asset inventory and tagging system along with depreciation
Responsible for site level budget monitoring and management, with input into budget development.
Review monthly financial reports and update monthly financial estimate templates for Head of
School and Board of Directors
Coordinate with the grant writers for all federal, state, and local grant applications for reporting and tracking
Manage payroll processes by collecting monthly time sheets and PTO requests. Format the pre-process for Head of School approval.
Submit PERA monthly reports and payments
Manage insurance premiums, certificates and renewals
Oversee year end audits as well as any site audits from state or federal agencies
Operational Functions:
Assist or produce year end staffing and financial reporting
Coordinate with the Front Office Manager to ensure monthly timesheets, invoices and PTO forms.
Coordinate with the Front Office Manager to complete all new hire paperwork for payroll
Ensure that the School is in compliance with all applicable government laws and regulations.
Management:
Report suspected child abuse or neglect as required by law
Follow all school policies and procedures as stated in the Employee Handbook and the school's Rules and Regulations, as presently existing or as may hereafter be amended. Promote all Board policies
Follow all standards in accordance with Federal and Colorado laws and regulations as well as the Board of Education policies
Develop specific operational/financial efficiencies, goals and objectives to implement and adhere to goals mutually established with the Board of Directors
If remote, annual site visit at the beginning of the school year.
Education and Training Bachelor’s degree or related subject from accredited university. Business, Accounting or Finance preferred.
Experience
Excel and Google Spreadsheets
School Finance
Financial reporting
Grant writing
Accounts receivable/Accounts Payable
Technical Skills, Knowledge and Abilities:
Knowledge of financial modeling and cost analysis techniques
Experience in managing and enforcing service level agreements and contracts for outsourced services
Implements and monitors relevant work procedures in line with defined standards
*Demonstrates good judgment; approachable and professional; solid problem solving skills; self-motivated; well organized
Excellent interpersonal relations and oral and written communication skills
Strong decision making, analytical and organizational skills
Critical thinking and problem solving skills
Ability to maintain confidentiality in all aspects of the job
Reporting Relationship Position reports to the Head of School
Job Types: Part-time, Contract
Pay: $30,000.00 per year
Schedule:
No Location: Remote
Example 4
Neiman Marcus Business Manager
SCOPE OF Services
a. SALES
Sales Plan Management*
o Achieve TH monthly sales goals
o Achieve AUS / IPT goals
o Implement and manage updated DBR (SxS) for sales tracking
o Daily monitoring of sales
o Presell of new product launches
o Achieve sales goals by product focus
Daily Business Focus/In-Store Support
o Submit weekly sales recap via In Store Recap
o Drive Business to TH or Retailer's Target Goal
b. Communication
o Represent brand strategy / mission in store
o Relationship management in store o Lead Brand Awareness efforts in store
o Plan & execute in store training (Brand, PK, New Products)
o Competitive branding opportunities
o Proposed schedule for each month due on the 2nd week of current month to your direct supervisor
o Attend weekly Business Manager calls
o Attend National Sales Meeting
o Adhere to assigned schedule / Notify direct supervisor if schedule changes
c. Events
Event Performance Management*
o Planning / Execution (NM Corporate Events & Brand Events)
o In-Store Support / participation
o Event set up / take down execution
o Shipping supplies after event to next location
o Promote product to brand standard
o Enhance customer brand experience
o Provide express treatments daily at counter, as per brand protocol
o Achievement of all event sales goals
o Assessment of competitive branding opportunities
o Event Recap submission to direct supervisor one day after event
o Outsourcing event ideas required to drive traffic / business to the store
d. Operations
Inventory Management by Door*
o Stock concerns / SKU management
o Sample and Tester Management
o Ensure maintenance of Visual & Schematic Merchandising Standards
o Clientele Management
o Include customer return or product feedback information on weekly recaps
Product Launch Management*
o Goals, presell, training, unit sales achievement
Customer Service / Feedback*
o Ensure customer product satisfaction
o Manage / Elevate / Address / Resolve customer issues with urgency
Job Type: Full-time
Pay: $37,689.00 - $121,781.00 per year
Education:
Bachelor's Location: One location
Example 5
Business Manager
The Business Manager reports directly to the Executive Director and is a member of the senior leadership team for Community Living North Perth. The Manager contributes to the overall success of the organization by effectively managing several portfolios of corporate services and supervising the staff within each area. The specific portfolios include Finance and Administration, including all financial systems and fundraising; Payroll and Benefits; Quality Assurance; Communications and Marketing; Information Technology and related systems; Property and Procurement; and General Business Management for the organization.
About You
University Degree in Accounting, Commerce, or Business Management/Administration, and recognized accounting designation such as CPA or a significant partial completion of a program.
5 years of related experience, non-profit and/or social services sector preferred.
Strong knowledge of accounting standards for non-profit organizations.
Demonstrated proficiency with financial and accounting software.
Familiarity with unionized settings and working within the boundaries of a Collective Agreement.
Demonstrated problem-solving, ability to think strategically, assess situations, set priorities, and decision-making skills.
Valid Ontario Driver's License. The position requires travel in a personal automobile.
You will:
Enjoy being involved in a variety of decision-making for a community-based non-profit organization.
Oversee the finance and related administrative functions of the organization including financial audits, budget management, and variance monitoring and reporting.
Supervise the general finance administration of the organization including maintenance of the general ledger, accounts payable, accounts receivable, and payroll and benefits.
Ensure that all statutory requirements and remittances of the organizations are met including Charitable Status, Withholding Payments (CPP, EI), Income Tax, Goods and Services Tax, and Employer Health Tax.
Work closely with the management team to facilitate the preparation of operational and strategic financial plans, forecasts, and budgets.
Oversee and supervise IT-related functions, including contracted support, to ensure the program meets the corporate requirements for information technology
As directed by the Executive Director, manage the acquisition of capital assets and ensure that assets are properly recorded, amortized, and disposed of as appropriate.
Oversee contracts, leases, and other financial commitments to ensure currency and appropriation within budget.
Provide day-to-day supervision of staff through coaching, mentoring, conflict resolution strategies, and support of ongoing performance management practices.
Ability to participate in the manager on-call system, addressing escalated issues from designated on-call staff.
About Us
Community Living North Perth is a not-for-profit charity. We champion and advocate for the inclusion and citizenship of people with developmental disabilities in North Perth. We are dedicated to promoting quality of life through education, advocating inclusion, realizing dreams, and supporting people to be contributing members of their community.
How to Apply
Apply in confidence with a cover letter and resume. We appreciate the interest of all applicants, however only those under consideration will be contacted.
We are dedicated to maintaining a respectful, fair, and equitable work environment, and welcomes submissions from all qualified applicants. If accommodation is required during the selection or interview process it will be available upon request. This job posting is available in an accessible format upon request.
Job Types: Full-time, Permanent
Salary: $70,000.00-$80,000.00 per year
Schedule:
Day shift
Ability to commute/relocate:
Listowel, ON N4W 3H4: reliably commute or plan to relocate before starting work School (preferred)
Example 6
*** Applicant must be avaialble to work onsite full time in NYC
Program Manager will support different Data and Risk Management Fleet including Market Risk, Regulation W Management System (RWMS), and Technology Inventory Management (TIM) / Change Management, Data Governance, Lending, and Mortgages/Deposits/Cash Management Squads.
Description:
· Program Management
· Timely completion of Adhoc requests from senior leadership.
· Ability to independently identify issues and anomalies, analyze possible resolutions, and recommend a corrective course of action.
· Interface with Project Managers on project costing, budgeting, resource management, and work effort tracking.
· Work effectively in a dynamic environment with changing priorities
· Assist in weekly and monthly portfolio reporting to generate Bank and Business unit reports.
· Review project status content and RAG statuses.
· Create suggestions for improvements to processes.
· Financial Management
· Execute frequent reports to ensure departments (internal and external) are forecasted appropriately to work efforts and within budget to projects; partner with departments to resolve deviations from allocations.
· Perform forecasting of IT resources, projects, and services; including hardware and software.
· Produce quantitative monthly financial review/analysis reports for programs with supporting qualitative commentary on financial variance to targets.
· Administer project-related IT financial management across the project portfolio including monitoring actuals vs budget and determining project-related corrective action where necessary.
· Facilitate creation of wallets and technology funding requests for external vendor engagements.
· Resource Management
· Support hiring managers in the creation/review of critical hire justifications, job descriptions, forecasting to facilitate recruitment, onboarding of employee and consultant positions, manager changes, and resource off-boarding.
· Compilation, administration, and delivery of team-based and organization-based rosters, trends, and resource ratios.
· Coordinate communications with staffing vendors and Human Resources through the onboarding process.
Qualifications/Skills Required:
· 8 years of Business Management and PMO experience.
· Capable of effectively meeting time-sensitive deliverables with accuracy and a high level of attention to detail.
· Excellent working knowledge of Excel is essential.
· People management skills; including the ability to influence, negotiate and achieve results through others who are not direct reports.
· PMP Certification or equivalent Agile certification. Prior experience working in both Agile and Waterfall methodologies.
· Hands-on experience with financial and resource management tools (i.e.; Serena IG, TM1, PeopleTracker, etc.).
· Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
· Experience in the financial services field, with emphasis on banking/lending technology.
· Bachelor's Degree required
Master of Business Administration (MBA) preferred
Job Types: Full-time, Contract
Pay: $105.00 per hour
Schedule:
Monday to Friday
Ability to commute/relocate:
New York, NY: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
Agile: 3 years (Required)
Financial services: 3 years (Required)
Program management: 5 years (Required)
License/Certification:
PMP Location: One location
Example 7
Role Description
Position Title:Business Manager
Reporting Relationship: Director of Operations
\
Position Purpose:
Reporting to the Director of Programs and Services, the Business Manager is responsible for Peterborough Family Health Team (PFHT) accounting, payroll and financial activities as well as overseeing Human Resources and Information Technology processes and equipment. The Business Manager, oversees a Bookkeeper and a HR Coordinator, is also responsible for overseeing business contracts, major procurement and advice on business continuity strategies.
Major Responsibilities
Finance
Oversees the work of the PFHT Bookkeeper
Oversees all accounting functions of the Accounts Payable and Receivable and
General Ledger systems for PFHT
Oversees bi-weekly payroll
Oversees monthly Team Transfer Payments including bi-weekly and monthly payments for payroll (Receiver General, Employer Health Tax, RSP, HOOPP)
Performs month and year end closing functions including account reconciliation, accruals and bank reconciliations
Prepares monthly and quarterly consolidated financial statements, fiscal and budget reports including Ministry reporting
Analyzes G/L account activity to make recommendations and conclusions for improved management
Manage program specific budgets to ensure programs remain within approved funding
Manage Professional Support and Development fund
Manage EI SUB Plan
Oversees receipts/disbursements and reporting requirements for the Health Services Foundation
Liaise with external auditors for preparation of year end financial statements
Responsible for mandatory reporting to the Ministry of Health on a quarterly basis and annual basis
Responsible for completion of Property Tax Rebates as required
Responsible for annual renewal of PFHT Insurance policy
Responsible for tracking and payment of Employer paid parking
Maintains a current knowledge in finance compliance standards of the Ministry of Health and other financial statutory obligations
Responsible for corporate credit card payments for supplies and services for
PFHT and Visa reconciliations
Human Resources
Oversees the day to day activities of the HR Coordinator
Oversees HR policies and practices
Ensures compliance with HR processes
Reports on HR activities, vacancies, recruitment and retention efforts
Advises on HR recruitment and retention initiatives
Oversee employee benefits including HOOPP
Support HR Coordinator with Onboarding activities
Involved in dispute resolution
Information Technology
Responsible for internal Information Technology consulting, security and support
Responsible for the addition/deletion of individual FHT email addresses and group creation/maintenance
Responsible for capital asset tracking and recording
Responsible for OTN Equipment
Central point of contact for PFHT server/computer maintenance
Liaise and direct computer support personnel as to required tasks
Responsible for user maintenance of the IMS System
The above responsibilities are not to be considered all - inclusive; may be assigned other related duties in the interest of efficient operations of the Peterborough Family Health Team. PFHT will also support training to address identified gaps in expertise.
The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position.
Job Context and Working Conditions:
Indoors and a controlled environment
Extended periods of sitting and computer use
Occasional travel
Coordinate and leads others
Various contacts with others
Important to be accurate and exact
Consequence of error can range from moderate to severe
Hours of Work: Monday to Friday From time to time evening and weekend work may be required
Qualifications:
Possess a diploma or degree in Accounting
Possession of a C.M.A., C.G.A. or C.A. designation would be considered an asset
Experience in Health Care Services and specifically Ministry of Health reporting
3 “ 5 years of hands-on experience in the full accounting cycle
3-5 years of Human Resources Management experience
Demonstrated ability to problem solve and conflict resolution skills
Experience administering a registered pension plan (preferably HOOPP)
Practical accounting knowledge and strong ethics are paramount
Understanding of Canadian Statutory regulations
Excellent verbal and written communications skills, able to work well in a consultative, team-oriented environment.
Proficient in MS Office with advanced skills in Excel
Previous experience with Network and desktop support
Exceptional personal interaction skills; outgoing, confident and strong personal presentation
Additional benefits of joining the Peterborough Family Health Team:
A provincial leader among Family Health Teams in Ontario
Excellent team/office environment
Organizational commitment to work-life balance
HOOPP Pension Plan
Optional Extended Health and Dental Plan
Life/Disability Insurance Plan
Interested candidates can email their resume and cover letter to resumes[at][website] by the application deadline.
Application July 8, 2022
Hours:37.5 hours per week
Expected start date:asap
Job Type:Permanent, full-time
Salary:$86,444 to $91,709 (full time equivalent)
The Peterborough Family Health Team is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates. Peterborough Family Health Team offers accommodation for applicants with disabilities in its recruitment processes.
Job Type: Full-time
Salary: $86,444.00-$91,709.00 per year
Schedule:
8 hour shift
Application 2022-07-08
Example 8
The Office/Business Manager is responsible for all areas relating to accounting functions and financial reporting. This position will be responsible for daily, weekly and monthly accounting tasks, reports and other activities.
The Office Manager is also expected to make recommendations to the owner and/or General Manager for developing and maintaining accounting principles, practices and procedures to ensure accurate and timely financial reporting. The Office Manager supervises several other Office staff.
Education
High School diploma required, . a BA or BS in accounting or Business Management would be preferred. 2-5 years of previous Accounting experience. Knowledge of USDOT requirements a plus.
Required and preferred Skills
Strong working knowledge and understanding of accounting and payroll.
Strong attention to detail and the ability to prioritize is imperative.
Exceptional problem solving skills.
Possess mathematical and analytical skills.
Flexible personality ready to learn new procedures and practices.
Excellent customer service skills.
Must be well organized and able to handle multiple tasks simultaneously.
High level of dedication and motivation.
High level of dependability.
Ability to follow and interpret procedures.
Effective organizational, interpersonal and communication skills.
Ability to assist in problem resolution, as well as, answering general questions, and the ability to identify when to escalate more complex issues.
2-5 years of accounting background.
Knowledge of QuickBooks and Excel. Ability to work with new software.
Limitations AND Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Job Type: Full-time
Pay: $60,000.00 - $72,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to commute/relocate:
Biddeford, ME: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
QuickBooks: 1 year (Preferred)
Administrative experience: 1 year Location: One location
Example 9
This is a unique opportunity for an information system professional, experienced with front-line systems implementations, to use their managerial and technical skills to take a cloud-based CRM platform to the next level of innovation. This role leads an evolving technical team of staff and contractors, and works closely with a dynamic, inter-disciplinary group of professionals dedicated to revolutionizing the immigrant-serving sector in Calgary and Alberta - known as Gateway ([website]).
The Gateway initiative began in 2020 as a sector-wide transformation to standardize and improve how immigrants and refugees access the range of services provided by multiple agencies and community service providers. The Gateway system is an innovative cloud-based client relationship management (CRM) system, and a unique configuration of [website] and other apps and platforms.
The Role:
Reports to the Chief Client Services Officer, who leads the delivery of services for immigrant and refugee client services and for Gateway partners recruiting and management throughout ISC and the Gateway initiative. The Senior Manager is a key member of the Gateway Operating Council.
Leads the evolution of the medium-to-long term Gateway system roadmap and facilitates the Systems Strategy Leaders' council.
Accountable for the Gateway systems development funnel “ tracking, scoping, and advancing the registry of digital transformation priorities, departmental migrations and feature requests, and facilitates the management team to prioritize the quarterly development priorities.
Accountable for technical resources planning and skills development, including contractor management and skills development of Client Systems staff.
Responsible for defining functional and technical requirements, collaborating with client services managers, the Partners Success team and ISC's key development partners.
Responsibilities:
Accountable for the of ISC-Gateway client systems roadmap, including alignment with the organization's vision, strategic plan, implementation plan, and cost-of-service targets.
Oversee the planning and implementation of the Client System Development Funnel management and process improvement.
Accountable for Gateway User support activities and response prioritization, including user access security to all platforms.¯
Responsible for prioritizing client-centricity, partner endorsement, cross-functional implications, user experience, and operational effectiveness in all new feature development.
Responsible for monitoring user feedback and managing operations and development to improve satisfaction and efficiency.
Works with Gateway managers to scope ad hoc systems work requests, support consideration of alternatives and workarounds, and negotiate re-prioritization of planned delivery timelines, as necessary.
Manage, operate, and maintain the Settlement Platform management systems and provide relevant support to other teams.
Management of technical contractors, client systems licensing, planning, budgeting, and implementation.
Communications and reporting, including bi-weekly status reporting, monthly KPIs, and support to periodic funder, governance, and partner reporting
Gateway Ticketing process oversight, including performance metrics and shared learnings with Gateway management.
Manages the Client Systems team, including its resource planning, budgets, hiring/ onboarding, performance management, and professional development.
Skills and Qualifications:
Degree or diploma in computer science, engineering, management information systems or related fields
5+ years' experience in cloud computing applications, technology integration, database and/ or user application development
2+ years' direct experience in a [website] customization and development environment
In-depth experience working with non-technical teams to define and document detailed functional requirements and identify changes to existing workflows
Experience directing and working with contractor and in-house application development teams
Ability to work in a fast-based environment with multiple stakeholder groups and priority shifts based on critical business needs
Ability to identify and mentor technical talent and promote on-going skills transfer
Proficient in oral and written English
Open, positive communication and inter-personal style and ability to support non-technical peers in understanding technical constraints and creating alternative solutions and workarounds
Excellent priority management and contingency planning skills
Flexibility to occasionally work evenings and/or weekends
Flexibility to work from the office or from home, with occasional in-person meetings
Please note, to protect staff, clients, and the community we serve, Immigrant Services Calgary has a mandatory COVID-19 vaccination policy in place for all employees. Future employees are expected to be fully vaccinated against COVID-19.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Job Types: Full-time, Permanent
Benefits:
Extended health care
RRSP match Schedule:
8 hour shift
Monday to Friday
Ability to commute/relocate:
Calgary, AB T2P 3N8: reliably commute or plan to relocate before starting work (required)
Education:
Bachelor's Degree (preferred)
Experience:
cloud computing applications: 4 years (preferred)
technology integration: 4 years (preferred)
database: 4 years (preferred)
Salesforce: 4 years (preferred)
Application deadline: start date: 2022-07-05
Example 10
Position Summary
As a key member of the CrediCar Sales team, the Business Manager, will primarily be responsible for driving the sales goals, including developing and maintaining relationships with customers, identifying and cultivating potential sales strategy development.
The position comes with full benefits post probation period. Extremely competitive blend of base salary and commission structure.
KEY Responsibilities
Review credit applications and complete sales while offering additional products. Previous experience as a Business Manager with in-depth knowledge of the sub-prime automotive market is preferred.
Establish a positive relationship with customers as they are presented products and services.
Enhance customer satisfaction during the entire purchase experience.
Maintain accurate records, including sales reports, expense reimbursement forms, billing invoices, and other documentation.
Act as liaison to other departments for completion of day-to-day administrative and operational issues.
CORE Competencies REQUIRED
OMVIC registration
Well organized (paperwork, vehicle deliveries etc)
Knowledge and understanding of subprime automotive sales process
Knowledge of used car market segment, familiarity with vehicles available on the market
Familiar with the products offered by different subprime lenders, their scoring systems and other qualifying criteria
Ability to read credit reports
Working knowledge of Dealer Track
Excellent relationship management skills
Strong communication and negotiation skills
Location:North York, ON- (subway and TTC accessible)
Please submit your resume by email to be considered.
Please NOTE:
We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
Job Types: Full-time, Permanent
Salary: $1.00 per year
Schedule:
Monday to Friday
Experience:
Automotive: 1 year (preferred)
Licence/Certification:
OMVIC Licence (preferred)
Work
Example 11
Title: Regional Sales Business Manager
Role: Full Time, Remote
Location: North America Region
About Us
Do you consider yourself a pioneer? Do you get excited about the future of data analytics, AI and technology?
PredictX is a market leader in data fusion, analysing, predicting and automating critical decision making for businesses. With our integrative AI technology, companies can make tactical decisions to improve their strategies, policies and forecasts. PredictX is a well-funded, profitable, pre-IPO SaaS business offering performance-driven compensation.
Our clients include the largest and most sophisticated international companies in technology, pharmaceuticals, financial services and manufacturing who have become enthusiastic and referenceable advocates for us.
We take pride in creating a work environment that promotes invention, independence and transparency. Our social and 'open door' approach allows everyone to show initiative, express creativity and collaborate across the business. Our team consists of valuable and knowledgeable industry experts who seek to push the boundaries of technology, data analytics and AI.
PredictX wants inventors. We are looking for people with ideas and solutions to improve the way we do things. If you are a problem-solver, creator and designer looking to expand your knowledge and responsibilities, talk to us!
Responsibilities
Drive continued revenue growth Drive new leads/pipeline
Adopt a customer centric selling approach by understanding market and customer needs
Be accountable and ensure that all targets and KPIs are met
Demonstrate disciplined time management and approach in managing sales pipeline through the funnel towards deal closes
Develop and maintain a high level of knowledge about PredictX products and services as well as relationships with third parties to increase direct selling opportunities
Respond to RFPs/RFIs, coordinating and organising input from multiple sources within PredictX
Required Professional Skills and Qualifications:
Proven track record of selling SaaS solutions, generating ARR from new customers as well supporting our teams to generate growth from PredictX's existing relationships
Experience in selling SaaS solutions to large enterprise (typically Fortune 500 size) for several categories especially financial systems such as expense, audit, procurement, compliance, corporate travel and FP&A
A minimum of 6 years' successful selling experience
A proven track record of reaching and exceeding targets
Strong ability to influence and mobilise organisational resources to achieve closes
Demonstrable skills in accurately reading complex sales situations Excellent interpersonal skills with the ability to present, negotiate and persuade stakeholders
Agile deployment of objection handling techniques
Motivated self-starter who can work independently and collaborate strongly as part of a team.
Professional, resilient, approachable and diligent
Willing to travel for client visits, industry events and internal needs
Deep curiosity and interest in the psychology of selling and learning latest advancements in negotiation, influencing and selling Type: Full-time
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Business Managers typically work for corporations or small businesses, providing leadership for a company branch or primary business location. They maintain company budgets, communicate ideas between upper management and company employees and conduct performance reviews for employees. Their job is to lead their employees in accordance with company goals and values. They come up with training programs to help employees learn how to use new equipment or software and address employee complaints made to HR. They may also determine pay grades for each of their employees and determine who receives bonuses when available.
Business Manager skills and qualifications
Some skills that will make your new Business Manager successful include:
Strong leadership skills
Good interpersonal and problem-solving skills
Basic computer skills
Ability to analyze company procedures to make improvements
Ability to create work schedules and budgets
Business Manager salary expectations
The average Business Manager salary is $69,179 per year. The actual salary for a qualified employee may vary from this average depending on their educational background, years of business experience, special certifications and unique skills. Some Business Managers earn an average of $6,000 per year in profit sharing.
Business Manager education and training requirements
A bachelor’s degree in business or a related field is usually a requirement to work as a Business Manager. An MBA may be required for candidates wishing to work at a higher level. A job seeker with a high school diploma may be considered if they have significant work experience or special certifications. If your Business Manager will be working in facilities management, you may require them to have a Certified Facilities Management (CFM) certification. Certifications in records management may also be helpful.
Business Manager experience requirements
Business Managers should have work experience that demonstrates their leadership and managerial skills. It may be particularly beneficial for candidates to have prior work experience in your company’s field of expertise. Potential Business Managers should be able to show their experience in staff management, goal setting and business optimization.
Job description samples for similar positions
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Frequently asked questions about Business Managers
What makes a good Business Manager?
A good Business Manager is someone who demonstrates a natural ability to lead. They can make difficult decisions regarding layoffs and budget cuts to promote the overall health of their company. They also have excellent interpersonal communication that allows them to adjust their communication to interact with company executives and lower-level employees alike. A good Business Manager should also show a commitment to providing employees with the best resources for increased performance and career growth.
Further, Business Managers should have a personable nature that makes them approachable to employees to ask questions and give suggestions about their job duties.
What are the daily duties of a Business Manager?
A Business Manager starts their day by talking with the Receptionist to receive any messages left for them before they got to work. They check their email and reply to time-sensitive messages from clients, upper management or employees. Throughout the day, they hold meetings with individual departments or conduct full-staff meetings to discuss company news. They review the current state of their budget and assign portions of that budget to purchase office supplies or new equipment. They take phone calls from upper management and ask the receptionist to make copies or fax documents.
They also read through sales documents and customer reviews to gauge the success of their sales staff while also identifying areas to improve their customers’ experiences.
What is the difference between a Business Manager and an Executive Director?
The main difference between a Business Manager and an Executive Director is that Executive Directors typically have more seniority. For example, while upper management hires Business Managers to positions within the company, a company’s board of directors typically appoints an Executive Director. Further, Business Managers have the responsibility of overseeing operations at a particular business location, while Executive Directors typically oversee all business operations, including business managers and branch locations.
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