Care Coordinator Job Description: Top Duties and Qualifications

A Care Coordinator, or Patient Care Coordinator, is responsible for scheduling, organizing and managing all aspects of a patient’s healthcare maintenance and treatment. Their duties include helping patients complete paperwork, communicating with a healthcare team about a patient’s treatment plan and educating patients about resources and options for managing their health.

Build a Job Description

Care Coordinator duties and responsibilities

A care coordinator should exhibit superb communication skills. They work with patients to determine needs and evaluate interventions. Care coordinators possess leadership qualities needed to guide individuals of varying backgrounds towards a common goal for the betterment of a patient’s health and quality of life. Care coordinators work in healthcare facilities which are typically open twenty-four hours a day, seven days a week with responsibilities which may include:

  • Developing and coordinating health care programs
  • Communicating between staff, patients and family
  • Handling patient case management and education 
  • Recruiting and training staff and creating schedules
  • Developing patient goals and monitoring progress
  • Maintaining patient confidentiality and quality care
Build a Job Description

Care Coordinator Job Description Examples

What does a Care Coordinator do?

Care Coordinators work for home healthcare providers, non-profits, government programs and medical facilities such as hospitals and clinics to ensure that patients understand the steps they need to take to receive appropriate medical care. Care Coordinators who work at a healthcare institution advocate for their patients and communicate with other healthcare providers to accurately update documents and schedule appointments. Care Coordinators who work for community access programs are assigned particular cases and handle all healthcare communications on behalf of elderly or disabled clients. They work out payment plans, transportation and other barriers that could prevent patients from getting healthcare.

Care Coordinator skills and qualifications

A successful care coordinator candidate will have specific skills needed to fulfill their duties. They will utilize strong organizational skills necessary to systematize a care plan for several patients at once, while coordinating with diverse healthcare workers who hold varied schedules. Highly developed verbal and written communication skills will expedite and facilitate patient understanding of health needs while maintaining a high level of respect and confidentiality for the patient.  The successful applicant will guide patients and teams with compassion, while demonstrating a complete understanding of healthcare procedures and practices. 

Care Coordinator salary expectations

A care coordinator’s average salary is $17.33 per hour. Schedules vary, but most healthcare workers work full-time. Some will be required to work after hours, on weekends or during holidays as many healthcare facilities are open at all hours. Additionally, managers may need to be on call in case of emergencies. 

Care Coordinator education and training requirements

Most care coordinators have at least a bachelor’s degree prior to entering the field, and many have earned a master’s degree in medical management, nursing, or business administration. Graduate programs may last up to three years and often do require one year of supervised administrative experience or healthcare consulting. Prior to working as care coordinators, many people have worked as registered nurses (RNs) in a variety of healthcare settings. 

Some states will require a social worker license and some care coordinators choose to earn certifications through different outlets such as the Professional Association of Healthcare Office Management.

Care Coordinator experience requirements

Many employers require care coordinators to have prior experience working with patients in either an administrative or clinical role. Others may begin their route as financial clerks or health information technicians. Familiarity within the healthcare realm is beneficial to successfully navigate through the system and easily adapt to the requirements of the field.  

Job description samples for similar positions

Creating a job description is a careful task necessitating time and attention. If what you’re searching for is not found on this guide, consider searching the similar job descriptions below:

Ready to Hire a Care Coordinator? Build a Care Coordinator Job Description

Frequently asked questions about Care Coordinators

 

What is the difference between a Care Coordinator and a Medical Scheduler?

Care Coordinators manage all aspects of a patient’s care plan, while Medical Schedulers focus on setting and confirming appointments at a particular institution. Care Coordinators often work with patients long-term, while Medical Schedulers work with anyone who needs to make an appointment. Care Coordinators are also more hands-on when patients visit a medical office, approaching and welcoming them before offering assistance. Medical Schedulers may work remotely or sit behind a desk answering phones and putting patients on a central schedule for their institution. Medical Schedulers may refer patients to Care Coordinators who then provide additional assistance.

 

What makes a good Care Coordinator?

Good Care Coordinators are excellent problem-solvers who are dedicated for finding the best solution to their patients’ needs. They have strong research abilities that enable them to seek out resources related to each client’s specific life situation. Successful Care Coordinators are highly organized and efficient, allowing them to serve as many clients as possible without sacrificing personalized attention and care. Care Coordinators should enjoy taking initiative to improve their patients’ quality of life. They are also friendly and compassionate and use their genuine desire to help others when explaining medical conditions to patients and suggesting different options for treatment.

 

What are the daily duties of a Care Coordinator?

On a daily basis, Care Coordinators will work with multiple patients helping them manage their medications and appointments. Depending on the needs of their patients, Care Coordinators might make phone calls or send emails to Dentists, Physical Therapists, Surgeons and other medical specialists to schedule consultations or medical procedures. They research different funding options and communicate with insurance companies to get optimum coverage for their patients. When working with new patients, Care Coordinators gather literature and other educational materials to help people understand their medical conditions and the various possible outcomes of their care.

 

Who does a Care Coordinator report to?

Depending on the type of institution they work for, Care Coordinators generally report to Case Managers or Patient Care Managers who oversee the way an organization interacts with its patients. They are also in close communication with Doctors and Nurses, updating them on a patient’s care plan, identifying key obstacles to recovery and developing a timeline for different appointments.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found