How to write a Case Manager job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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What does a Case Manager do?

Case managers create, implement, and monitor treatment plans to assist their clients in meeting their wellness goals. They use their knowledge of healthcare and social services to assess needs and provide interdisciplinary care. This requires a deep understanding of healthcare best practices and relevant legislation.

Case Manager job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Case Manager job titles

  • Case Manager
  • Senior Case Manager
  • Clinical Case Manager
  • Case Manager (Part-Time)
  • Community Case Manager
  • Community Health Worker

Case Manager job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Case Manager job summary

A large senior care center seeks a responsible Case Manager to oversee our residents’ needs and coordinate with physicians, nurses and other health care providers. We’re looking for a compassionate, care-driven professional who believes in facilitating wellness for patients and their families. The ideal candidate will take initiative in instituting case management policies and communicating with residents in effective ways. He or she will also take into account budgetary constraints when making decisions about the direction and nature of each patients’ care. If you have experience working with elderly patients, get in touch about this position.

Case Manager responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

Examples of Case Manager responsibilities

  • Communicate regularly with residents and their families about Plans of Care, PT, OT and other treatment protocols
  • Answer residents’ questions about their care, treatment plans, illness progression and all other issues so they feel safe and secure in our care
  • Devise procedures and protocols for patient admission and filtration so that each resident receives consistent, attentive care through the duration of their stay with us
  • Monitor and adjust patient statuses based on changing needs and conditions
  • Coordinate referrals both to and from our facility
  • Address any patient concerns with appropriate in-house department
  • Oversee all intake and discharge activities

Case Manager qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Case Manager skills

  • Bachelor’s Degree in Nursing, Social Work or related field
  • Registered Nurse (RN) license preferred
  • 7+ years in a case management position, preferably in a senior care facility
  • Strong written and verbal communication skills
  • Familiarity with Windows-based operating systems and EHR programs
  • Bilingual applicants highly desired

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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