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Caseworker Job Description: Top Duties and Qualifications

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A 272661915case manager7.58criminal justice2.0social services1.74human services1.58case management1.41972572412538.3023.2645.55HOURLY657271192025-10-012025-10-312025-09-012025-09-302025-11-05Caseworker, or Welfare Worker, is responsible for helping adults, children and families find and obtain government resources like healthcare services, financial aid or counseling. Their duties include meeting with clients to identify their needs, using resources in the government, healthcare and financial service industries to offer assistance to their clients and communicating with their clients regularly.

272661915case manager7.58criminal justice2.0social services1.74human services1.58case management1.41972572412538.3023.2645.55HOURLY657271192025-10-012025-10-312025-09-012025-09-302025-11-05Caseworker duties and responsibilities

Some of the duties and responsibilities of a 272661915case manager7.58criminal justice2.0social services1.74human services1.58case management1.41972572412538.3023.2645.55HOURLY657271192025-10-012025-10-312025-09-012025-09-302025-11-05Caseworker include documenting case history, preparing reports and serving as a liaison between families, government organizations, schools, courts and other essential services. Here are some of the daily duties of a 272661915case manager7.58criminal justice2.0social services1.74human services1.58case management1.41972572412538.3023.2645.55HOURLY657271192025-10-012025-10-312025-09-012025-09-302025-11-05Caseworker:

  • Filing and maintaining case history reports
  • Interviewing clients to assess their situational needs
  • Determining which services and assistance are necessary
  • Serving as a liaison between the client and social, financial, health and legal services
  • Developing a plan of action to improve the client’s well-being
  • Planning regular follow-ups to assess progress and additional needs
  • Reviewing and modifying plans as circumstances change for the individual

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Caseworker Job Description Examples

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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What does a 272661915case manager7.58criminal justice2.0social services1.74human services1.58case management1.41972572412538.3023.2645.55HOURLY657271192025-10-012025-10-312025-09-012025-09-302025-11-05Caseworker do?

Caseworkers typically work for government agencies like social services to serve others the best they can. They keep detailed reports on their clients, which they update periodically to measure their progress. Their job is to help their clients gain access to rehabilitation programs to overcome substance addiction. They also help foster kids obtain benefits like healthcare and help individuals obtain financial aid to pay for schooling or medical treatment. They may also conduct home visits to ensure that their client has a stable home environment that benefits their progress.

272661915case manager7.58criminal justice2.0social services1.74human services1.58case management1.41972572412538.3023.2645.55HOURLY657271192025-10-012025-10-312025-09-012025-09-302025-11-05Caseworker skills and qualifications

Some of a 272661915case manager7.58criminal justice2.0social services1.74human services1.58case management1.41972572412538.3023.2645.55HOURLY657271192025-10-012025-10-312025-09-012025-09-302025-11-05Caseworker’s most important skills are:

  • Active listening, to better understand the needs of their client so they can create a plan of action
  • Social context to understand the challenges and opportunities clients face
  • Written and verbal communication to interface with government organizations, courts/probate officers and essentials services
  • Critical thinking and decision making to plan the best course of action for their clients
  • Problem solving to improve the well-being of their clients through advocacy

Caseworker salary expectations

A Caseworker makes an average salary of $45,282 per year. Pay rate may depend on level of experience, education and the geographical location.

Caseworker salary expectations

2025-10-018.3023.2645.55HOURLY
  • Common salary: 23.26 HOURLY
  • Typical salaries range from 8.30 - 45.55 HOURLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Caseworker education and training requirements

Caseworkers need at least a bachelor’s degree. A degree in social work is the most common, but degrees in similar fields that may be accepted are sociology and psychology. A minor in a second language, such as Spanish, is beneficial to help populations with limited English fluency. Some Caseworkers go on to receive a master’s degree or Ph.D. in their field.

Most states require both clinical and non-clinical Caseworkers to have a license.

Caseworker experience requirements

There is not any required experience for entry-level administrative positions as a Caseworker. Work experience in communities, with disadvantaged individuals, in healthcare or in social services can be beneficial to candidates’ performance. However, becoming a clinical Caseworker generally requires two years of supervised training.

Job description samples for similar positions

Caseworkers encompass many professions. If this isn’t quite what you’re looking for, consider following some of these similar job description samples:

Job Description Best Practices
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Frequently asked questions about Caseworkers

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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