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Concierge Job Description: Top Duties and Qualifications

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A 602844897concierge12.4front desk3.39receptionist3.15doorman1.53overnight1.488589089124007.2518.3935.25HOURLY1801599312025-10-012025-10-312025-09-012025-09-302025-11-05Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services. Their duties include making reservations, recommending restaurants, bars and clubs to guests and arranging errands such as grocery delivery and dry cleaning services.

Concierge duties and responsibilities

These are common duties and responsibilities for a Concierge:

  • Maintain updated knowledge of assets specific to the company’s needs.
  • Greet guests and confirm reservations.
  • Provide excellent customer service and attention to detail.
  • Maintain positive ongoing relationships.
  • Maintain high ethical standards and professionalism.
  • Multitask and prioritize as necessary to meet customer needs.
  • Represent the company with integrity and dedication.

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Concierge Job Description Examples

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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What does a Concierge Do?

Concierges generally work at hotels and resorts but can also be employed at upscale office buildings and apartment complexes to serve as a Receptionist and assistant to guests. Concierges are responsible for connecting guests with the information they are looking for, setting up schedules and providing convenient service so that they can relax and enjoy their vacation or focus on business during a trip. They maintain relationships with local businesses and travel agencies to develop partnerships that can benefits their clients.

Concierge skills and qualifications

The highest quality candidates for your 602844897concierge12.4front desk3.39receptionist3.15doorman1.53overnight1.488589089124007.2518.3935.25HOURLY1801599312025-10-012025-10-312025-09-012025-09-302025-11-05Concierge position will have the following prerequisite skills and qualifications:

  • Excellent office and computer skills
  • Ability to provide professional communication in all environments
  • Strong organizational, communication and verbal skills
  • In-depth understanding of essential hospitality standards and company policies
  • Proven skill in developing relations with guests, vendors and internal departments
  • Time management and resource management
  • Ability to project a professional and knowledgeable demeanor

Concierge salary expectations

The average salary for a Concierge is $14.21 per hour. Exact salary may vary depending on factors like experience level, geographic location or precise duties of the position. Concierge positions in the hotel and resort industry report receiving regular tips, usually receiving an average of $50 per day.

Concierge salary expectations

2025-10-017.2518.3935.25HOURLY
  • Common salary: 18.39 HOURLY
  • Typical salaries range from 7.25 - 35.25 HOURLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Concierge education and training requirements

The 602844897concierge12.4front desk3.39receptionist3.15doorman1.53overnight1.488589089124007.2518.3935.25HOURLY1801599312025-10-012025-10-312025-09-012025-09-302025-11-05Concierge position varies so widely from business to business that some may require a bachelor’s degree or an associate degree in a field such as hospitality or hotel management, while others only require a high school diploma or cite no minimum education requirements. Applicants applying for a Concierge role in a medical office may require knowledge or training for medical office procedures and best practices. Many companies offer training to teach proprietary systems.

Concierge experience requirements

The majority of Concierge positions require up to 3 years in a similar or equivalent position. In the hotel industry, previous hospitality experience is a must. Depending on the individual company’s needs, at least a background in customer service while working independently is preferred. When the Concierge is working for the hospitality industry, a good knowledge of local restaurants, exhibits, services and shopping are generally required.

Job description samples for similar positions

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Frequently asked questions about Concierges

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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