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Contact Tracer Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated November 6, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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5 min read

A detailed job description is essential for attracting the best candidates. This job description template lists the requirements and skills that help job seekers determine if they are qualified for the contact tracer position. Customize the template to fit your job opening.

What does a 2025-10-012025-10-312025-09-012025-09-302025-11-05Contact Tracer do?

A contact tracer reaches out to people that have tested positive for a particular disease or infection and asks them to identify anyone they’ve recently been in contact with. With a goal of reducing the risk of spread, the contact tracer then gets in touch with those people to let them know they may have been exposed.

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Contact Tracer Job Description Examples

Example 1

Role:Covid Contact Tracer (HR Dept)
Universal City, CA 91608
Type: 1 year contract on W2

Pay Rate: $24/Hr on W2

Qualifications:

  • High level of attention to detail.
  • Covid contact tracing experience preferred
  • Minimum of 2 years of HR or related experience in meeting fast paced employee based or client needs
  • Minimum of 2 years of administrative experience, working with Microsoft Excel, PowerPoint and Outlook

Responsibilities:

  • Will be responsible for calling employees that have been exposed to covid, experience covid symptoms or conduct contact tracing. Would be responsible for tracking each case and documenting in the corporate database.

Job Type: Contract

Pay: Up to $24.00 per hour

Schedule:
  • 8 hour shift



Ability to commute/relocate:
  • Universal City, CA 91608: Reliably commute or planning to relocate before starting work (Required)

License/Certification:
  • Driver's License (Preferred)


Work In person

Example 2

The Office Assistant is responsible for managing the day-to-day administrative aspects of the office and assist in the overall COVID-19 Contact Tracing procedures. The successful applicant will have a positive attitude, a desire to work as efficiently as possible, and excellent communication skills. This is an on-site position that works in an office M-F. If you enjoy this type of work and helping others, we're excited to talk to you. The specific responsibilities of the Office Assistant include; Greeting clients and visitors and assisting with sign-in and badging Administer COVID-19 contact tracing procedures, maintaining confidential records and strict adherence to protocol Maintains supplies by checking stock to determine inventory levels and coordinating orders Coordinate and organize appointments, meetings and office events Handle catering services and set up and tear down for equipment for meetings Receive, sort and distribute incoming mail and packages Prepare outgoing mail for distribution Acts as point person for vendors including coordinating with facilities and maintenance teams Other duties as assigned What you need to be successful High school diploma or equivalent Warm personality with strong communication skills Ability to work under limited supervision and maintain confidential information Organizational skills to work with a high degree of accuracy and attention to detail Able to be adaptable and resilient, often needing to switch tasks or work with interruption Competent computer skills including MS Office (Outlook, Excel, Word) or equivalent What we would LOVE to see! Prior experience working as a COVID-19 contact tracer; knowledge of protocol and CDC compliance Prior experience handling office responsibilities, experience in customer service, or related field Job Type: Temporary Pay: $16.00 per hour Schedule:
  • 8 hour shiftAbility to commute/relocate:
  • Dublin, OH 43017: Reliably commute or planning to relocate before starting work (Required)Application Question(s):
  • Are you able to work in the office Monday-Friday?Experience:
  • COVID-19 Contact Tracing: 1 year (Preferred)
  • Microsoft Office: 1 year (Required)Shift availability:
  • Day Shift Location: One location

Example 3

Community Health Department Position: Temporary Disease Investigator/Contact Tracer Salary Range: $16.21/hour - $21.69/hour DOE, DOQ *Location: Community Health Department Employment Type: Temporary; Full time or Part time; This position will be during the COVID-19 pandemic Open Until Filled Brief Duties and Responsibilities: The Walla Walla County Department of Community Health (DCH) is hiring, training, and supervising a case investigation and contact tracing team across Walla Walla County in response to the COVID-19 pandemic. This largely virtual team is critical in minimizing disease transmission and slowing outbreak progression in the community. Additionally, it allows DCH to provide individuals with the education and support to protect themselves and their families. Through the case investigation and contact tracing process, individuals are provided with education and guidance to: understand their risk of illness; quarantine themselves from others who are not exposed; monitor themselves for illness; and minimize the possibility that they could spread the infection to others. See the job descripion for the complete list of essential functions. Working Conditions:The working environment includes activities in multiple department venues. Physical abilities required for this position are ones typically related to office operations, sitting, standing, bending, reaching, and lifting up to twenty (20) pounds. Manual dexterity and visual acuity to operate computers, other office equipment, accessing file cabinets, and sufficient hearing and speech ability to communicate verbally. Minimum Qualifications: Must be at least 18 years of age and possess a high school diploma or equivalent. Proficiency with computers required. Spanish speaking and/or other languages desired. Application: Visit the County website at: [website] to view the job descripion and apply online. [phone number] fax [phone number], [website] Selection IS BASED ON Qualifications, Background CHECK, Driving Record CHECK, AND ORAL Interview. Job Types: Full-time, Part-time, $16.21 per hour

Example 4

The Office Assistant is responsible for managing the day-to-day administrative aspects of the office and assist in the overall COVID-19 Contact Tracing procedures. The successful applicant will have a positive attitude, a desire to work as efficiently as possible, and excellent communication skills. This is an on-site position that works in an office M-F. If you enjoy this type of work and helping others, we're excited to talk to you. The specific responsibilities of the Office Assistant include; Greeting clients and visitors and assisting with sign-in and badging Administer COVID-19 contact tracing procedures, maintaining confidential records and strict adherence to protocol Maintains supplies by checking stock to determine inventory levels and coordinating orders Coordinate and organize appointments, meetings and office events Handle catering services and set up and tear down for equipment for meetings Receive, sort and distribute incoming mail and packages Prepare outgoing mail for distribution Acts as point person for vendors including coordinating with facilities and maintenance teams Other duties as assigned What you need to be successful High school diploma or equivalent Warm personality with strong communication skills Ability to work under limited supervision and maintain confidential information Organizational skills to work with a high degree of accuracy and attention to detail Able to be adaptable and resilient, often needing to switch tasks or work with interruption Competent computer skills including MS Office (Outlook, Excel, Word) or equivalent What we would LOVE to see! Prior experience working as a COVID-19 contact tracer; knowledge of protocol and CDC compliance Prior experience handling office responsibilities, experience in customer service, or related field Job Type: Temporary Pay: $16.00 per hour Schedule:
  • 8 hour shiftAbility to commute/relocate:
  • Dublin, OH 43017: Reliably commute or planning to relocate before starting work (Required)Application Question(s):
  • Are you able to work in the office Monday-Friday?Experience:
  • COVID-19 Contact Tracing: 1 year (Preferred)
  • Microsoft Office: 1 year (Required)Shift availability:
  • Day Shift Location: One location

Example 5

Position Summary: The Contact Tracer acts on the client's behalf, using the phone and email to execute case investigation and contact tracing following client protocols. Exact protocols and processes for this role will vary by client program. This role has direct contact with students, faculty and/or students at each client location. Essential Functions:
  • Models and reinforces VSA's core values, which PubSEG has adopted as its core values. Supports a positive workplace culture.
  • Fully understands the protocols, processes and expectations of each client program.
  • Calls positive and presumed-positive cases, close contacts and otherwise exposed individuals from each client site, communicating in a professional and empathetic manner.
  • Also, receives and responds to inquiries from students, faculty and staff.
  • Follows the script to determine and provide quarantine and isolation guidance.
  • Collects and records information on symptoms, vaccine status, exposure, etc. for input into the case monitoring system.
  • Makes follow-up calls as needed, as well as calls to clear individuals for return to work/campus.
  • Initiates email communications per the defined process, to the correct distribution.
  • Required to use personal computer and company provided VOIP system to complete work. Must maintain daily/regular contact with supervisor.
  • May be tasked with mentoring other staff on proper technology usage and other protocol adherence through one-on-one support or broader training sessions, leveraging approved documentation.
  • May be tasked with providing feedback on case monitoring, protocol development and to escalate issues to other PubSEG Teams for clarification or improvement.
  • May be reassigned or temporarily assigned to other client teams, as needed.
  • Perform all other duties as required.Competencies:
  • Composure-Is cool under pressure; does not become cynical, moody, or hostile when times are tough; is considered mature; can be counted on to hold things together during tough times; can manage personal stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
  • Integrity and Trust-Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; doesn't blame others for his/her own mistakes or misrepresent him/herself for personal gain or protection.
  • Interpersonal Savvy-Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.
  • Personal Learning-Picks up on the need to change personal, interpersonal, and managerial behavior quickly; watches others for their reactions to his/her attempts to influence and perform; seeks feedback; is sensitive to changing personal demands and requirements and changes accordingly.
  • Listening-Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.Customer Focus-Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Time Management-Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.
  • Functional/Technical Skills-Picks up on technical things quickly, can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge as well as business skills; does well in technical courses and business seminars.Qualifications:
  • MUST BE Available FOR THE FIRST WEEK OF Training FROM 9AM-5PM, Monday-Friday
  • High School diploma or equivalent required; bachelor's degree preferred.
  • Superior communication skills.
  • Superior data entry skills.
  • Attention to detail.
  • Three years' experience in one of the following: customer-facing role, healthcare, contact tracing.
  • Ability to operate in an entrepreneurial environment
  • Other desirable experience includes: flexibility and ability to work with individuals who may be uncooperative and unpleasant
  • High computer competency; ability to use email, learn case monitoring systems, use a keyboard and navigate the Internet.
  • Advocate for change and constructive feedback at all times.USE OF Equipment:
  • Computer
  • Head Sets
  • Cell Phone
  • TelephoneJob Types: Full-time, Part-time Pay: $17.00 per hour Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance Schedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekend availabilityEducation:
  • Bachelor's (Preferred)Experience:
  • Public health: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
  • Nursing: 1 year (Preferred)Shift availability:
  • Day Shift (Preferred)
  • Night Shift Location: Remote
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

Contact Tracer duties and responsibilities

A contact tracer receives a list of names and contacts those people to gather information on who they’ve been in close contact with during the period when they may have been infectious. Responsibilities include providing infectious and potentially infected individuals with resources and instructions on appropriate next steps. A contact tracer may be expected to:

  • Place phone calls to newly diagnosed patients and potentially exposed people
  • Follow a script when interviewing people
  • Ask questions that help someone remember who they’ve been in close contact with
  • Educate contacts on approved protocol to reduce the risk of spread
  • Collect and document necessary information into a CRM
  • Understand symptoms, infectious periods and treatments
  • Protect patient privacy

What does a 2025-10-012025-10-312025-09-012025-09-302025-11-05Contact Tracer do?

Contact Tracers can work for marketing agencies or as part of an in-house marketing department to implement a company’s brand strategy. They assess marketing objectives and do research to determine the most advantageous methods for using media platforms to promote those objectives. Contact Tracers run tests to determine which advertising methods are most effective and share analytic and creative feedback to refine advertising content. They align advertisement information with their target audience’s media habits. They collect data measuring key performance indicators for the success of advertising methods and adjust their media strategies to promote a more effective brand message.

2025-10-012025-10-312025-09-012025-09-302025-11-05Contact Tracer skills and qualifications

A successful contact tracer is a strong communicator with speaking, writing and active listening skills. The candidate should be able to think critically, solve problems and empathize with patients. Contact tracers should have the following skills and qualifications:

  • High school diploma or equivalent
  • Ability to speak, read and write English
  • Working knowledge of a second or third language a plus
  • Exceptional communication and interpersonal skills
  • Exhibit sound critical thinking and problem-solving skills
  • Proficiency with computers and CRM software
  • Ability to maintain patient confidentiality

Contact Tracer salary expectations

The average salary for a contact tracer is $21.24 per hour. Salaries for contract tracers vary, depending on location and level of experience.

Contact Tracer salary expectations

2025-10-01
  • Common salary:
  • Typical salaries range from -
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Contact Tracer education and training requirements

A high school diploma or equivalent is required. Contact tracers may have education or training in healthcare, customer service or related fields. A contact tracer may be required to complete and pass a training course to build knowledge on the fundamentals of contact tracing, including best practices for communicating with and interviewing contacts.

Contact Tracer experience requirements

A contact tracer should have experience working with patients or customers. Previous experience working in an environment that follows strict guidelines or protocols is beneficial, as is relevant experience organizing and tracking data and information.

Job description samples for similar positions

Indeed offers templates for positions similar to the contact tracer. Related positions include:

Job Description Best Practices
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Get the Guide

Frequently asked questions about Contact Tracers

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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