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Credit Controller Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated November 6, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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8 min read

A 123945quality assurance1.69controller1.17accounting1.01compliance0.94credit analyst0.895540142015000.0090748.90231000.00YEARLY2212412025-11-012025-11-302025-10-012025-10-312025-12-05Credit Controller, or Commercial Credit Controller, is responsible for assessing credit applications and adhering to company payment policies. Their duties include evaluating financial records to determine an applicant’s eligibility, contacting customers or clients to notify them of missed payments and coordinate with marketing sales and accounting professionals to determine payment protocols.

Credit Controller duties and responsibilities

The important duties and responsibilities for a Credit Controller include:

  • Develop and monitor a credit control system in collaboration with sales and marketing, finance and executive team members.
  • Establish policies that follow customer service best practices while ensuring customers submit payments on time.
  • Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel in a timely manner.
  • Negotiate payment plans with consumers and set loan terms and conditions accordingly.
  • Maintain loan records, conduct regular analysis of the credit-control system and implement changes as needed to reduce bad debts.
  • Report any payment issues to management or the appropriate team.
  • Follow up on overdue invoices and payments and implement company collections procedures as necessary.
  • Look for ways to improve debt collection processes.

Hire your next Credit Controller today.

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Credit Controller Job Description Examples

Example 1

Are you looking to join a dynamic global industry leader that can boast nearly 120 years of excellence, growth, and continuing innovation? Do you hold yourself to the highest of standards? If yes, then we would love to hear from you.

Reporting to the Cash to Order Supervisor, the Credit Controller will maintain the main data for a subset of our customer base ensuring invoices are sent timely and accurately. In addition, the Credit Controller will collect monies from clients owed on past due invoices and will also assist in maintaining credit policies.

Essential Responsibilities:
  • Maintaining notes and procedures for SAP research
  • Invoicing clients for application fees and pro-rated management fees
  • Facilitating the payment of customer debt through positive customer service
  • Supporting the finance team by assisting with any ad-hoc projects
  • Debt collection: Maintaining receivables at 95% within 90 days or less
  • Timeliness of tasks, reports and projects
  • Accuracy of information and projects completed
  • Ability to persuasively and tactfully able to speak with clients regarding debt
  • Ability to collect money (tenacious-good follow through)
  • Maintaining a certain level of BSI/Product knowledge
  • Maintaining an understanding of all ISO 9000 certifications according to BSI s regulatory affairs quality policy manual

What we offer

When you join BSI, you will receive a competitive salary, group-sponsored health and dental care, short and long-term disability insurance as well as a company-matched 401k plan (up to 5%). You will also be eligible for company-paid life insurance, 11 paid holidays, 4 weeks paid time off and up to 5 weeks of paid parental leave.

The ideal candidate will possess the following characteristics:
  • High school diploma or GED
  • Software Skills - MS Office, Excel, SAP and email
  • Ability to analyze business information and communicate effectively to the Finance Department
  • Good communication skills
  • Attention to detail
  • Ability to juggle multiple tasks and prioritize
  • Knowledge of credit controls
  • Knowledge of general accounting procedures
  • Knowledge of relevant computer applications
  • Proficient in data entry and management
  • Previous work experience working with Credit Control
  • Corporate collection experience a plus
  • Prior professional experience working in a Finance Department

Job Type: Full-time

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
Schedule:
  • Monday to Location: Remote

Example 2

Job Title
  • Credit Controller


Job Description
  • The Credit Controller will primarily be responsible for collection and communication with customers on AR balances. Working with all departments of the business, they will aim to minimize the overdue ratio as much as possible.


Responsibilities / What you will be doing
  • In this role, you will be responsible for:
  • Communicating with customers on outstanding AR balances, open invoices, and collection
  • Booking incoming payments into the accounting system
  • Review and approve customer request for credit
  • Communicating with department managers on outstanding AR balances
  • Reconciliation of bank accounts
  • Processing and cashing out checks
  • Additional tasks when needed


Requirements / Qualifications

To be considered for this position, you ll need to have the following qualifications:
  • Knowledge and skills in Excel, and Outlook
  • Well versed in use of computers and the ability to quickly learn new systems
  • Efficient and accurate data entry skills
  • Good communication and interpersonal skills to work with key internal and external colleagues in the US, and other global locations
  • Desire to work in a fast-paced environment, subject to rapid growth
  • College degree or equivalent


Pluses
  • Experience working with SAP
  • Previous experience in finance and accounting


About the company and the team
  • Eimskip is an International Steamship & Logistics Company with Headquarters in Reykjavik, Iceland. The Eimskip Group has 56 offices in 20 countries throughout the world. This position is based in our North American Headquarters in Portland, ME. This is a great opportunity for a position with a growing organization. The Credit controller will be part of the Finance department of Eimskip USA.


Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement

Job Type: Full-time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
Physical setting:
  • Office
Schedule:
  • Monday to Friday



Ability to commute/relocate:
  • Portland, ME: Reliably commute or planning to relocate before starting work Location: In person

Example 3

Introduction

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off
  • Growth potential

WHY WORK FOR Primeflight?
  • We are committed to being a leading provider of commercial services within the aviation industry
  • Our teams focus on maintaining a positive working environment and treating all team members with respect
  • With more than 200 locations across the world, we offer opportunities for career progression
  • Enjoy a competitive pay scale

ABOUT US
  • We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

Job Description

Our Credit Controller position is responsible for managing and processing outstanding receivables, aiming to improve timely collection of past-due receivables for assigned portfolios. The role includes contacting customers with past-due balances, resolving invoice disputes, and preparing accounts for escalation with necessary documentation. You must be adept in using AR systems and ERP sub-ledgers, and possess strong organizational, communication, and problem-solving skills. You are required to be a self-driven individual who is capable of working effectively both independently and as part of a team in a fast-paced, goal-oriented environment.



Qualifications
  • Self-driven individual with a strong motivation to succeed
  • Communicate to recover and process outstanding receivables
  • Improve timely collection of past-due receivables for assigned portfolios
  • Participate in process improvement, reporting, control design, and system implementations
  • Drive DSO improvement/stability for assigned portfolios
  • Contact customers with past-due balances, resolving invoice disputes
  • Manage workflows aligned with company KPIs
  • Prinmary AR systems and ERP sub-ledgers
  • Process and resolve inbound collection inquiries
  • Prepare and send past-due/demand notice letters for collections
  • Prepare and send Statements out to customers
  • Prepare accounts for escalation with necessary documentation
  • Work positively and professionally in a team environment with employees, customers, and vendors
  • Maintain a positive work environment
  • Self-driven and motivated individual
  • Proven Collections experience handling high volumes
  • Contacting clients for prompt payments and commitment follow-ups
  • Strong organizational, planning, and time management skills
  • Effective multitasker in a fast-paced, goal-oriented environment
  • Proficient in MS Office, including Outlook and Excel
  • Minimum age of 18 years old
  • Eligible to work in the US
  • Must be able to read, write and speak English
  • 1 or more years of credit collections experience
  • Comfortable working with computers, mobile devices, and tablets
  • Ability to pass a drug screen
  • Must be able to read, write and speak English
  • Physical activity may include:
  • Position is generally sedentary, sitting for long periods of time, with occasional mobility in an office environment
  • Ability to lift up to 25 pounds
  • Be able to hear and respond to the spoken voice and to audible alarms generated by an office environment
  • Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Tasks may involve repetitive motions of the wrists, hands and or fingers due to continuous typing or writing



Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Job Type: Full-time

Pay: $27.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Experience level:
  • 3 years
Schedule:
  • 8 hour shift
  • No Location: In person

Example 4

Are you looking to join a dynamic global industry leader that can boast nearly 120 years of excellence, growth, and continuing innovation? Do you hold yourself to the highest of standards? If yes, then we would love to hear from you.

Reporting to the Cash to Order Supervisor, the Credit Controller will maintain the main data for a subset of our customer base ensuring invoices are sent timely and accurately. In addition, the Credit Controller will collect monies from clients owed on past due invoices and will also assist in maintaining credit policies.

Essential Responsibilities:
  • Maintaining notes and procedures for SAP research
  • Invoicing clients for application fees and pro-rated management fees
  • Facilitating the payment of customer debt through positive customer service
  • Supporting the finance team by assisting with any ad-hoc projects
  • Debt collection: Maintaining receivables at 95% within 90 days or less
  • Timeliness of tasks, reports and projects
  • Accuracy of information and projects completed
  • Ability to persuasively and tactfully able to speak with clients regarding debt
  • Ability to collect money (tenacious-good follow through)
  • Maintaining a certain level of BSI/Product knowledge
  • Maintaining an understanding of all ISO 9000 certifications according to BSI's regulatory affairs quality policy manual

What we offer

When you join BSI, you will receive a competitive salary, group-sponsored health and dental care, short and long-term disability insurance as well as a company-matched 401k plan (up to 5%). You will also be eligible for company-paid life insurance, 11 paid holidays, 4 weeks paid time off and up to 5 weeks of paid parental leave.

The ideal candidate will possess the following characteristics:
  • High school diploma or GED
  • Software Skills - MS Office, Excel, SAP and email
  • Ability to analyze business information and communicate effectively to the Finance Department
  • Good communication skills
  • Attention to detail
  • Ability to juggle multiple tasks and prioritize
  • Knowledge of credit controls
  • Knowledge of general accounting procedures
  • Knowledge of relevant computer applications
  • Proficient in data entry and management
  • Previous work experience working with Credit Control
  • Corporate collection experience a plus
  • Prior professional experience working in a Finance Department

Job Type: Full-time

Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
Schedule:
  • Monday to Location: Remote
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

What does a Credit Controller do?

123945quality assurance1.69controller1.17accounting1.01compliance0.94credit analyst0.895540142015000.0090748.90231000.00YEARLY2212412025-11-012025-11-302025-10-012025-10-312025-12-05Credit Controllers typically work for corporations, insurance companies, financial agencies, credit agencies or credit unions to protect their company’s revenue streams. They work closely with other financial professionals to monitor and update their credit control systems. Their job is to maintain records for invoices, credit applications or loan contracts to track payments. They may also be responsible for helping customers figure out a payment plan for paying off debts owed to their company.

Credit Controller skills and qualifications

A successful Credit Controller candidate will have the following prerequisite skills and qualifications:

  • Strong organization skills
  • Analytical skills
  • Communication skills
  • Familiarity with data entry and analysis
  • Ability to listen to customers and negotiate solutions

Credit Controller salary expectations

The average salary for a Credit Controller is $78,613 per year. Exact salary may vary depending on the applicant’s experience level, education and geographical location. The typical tenure for a Credit Controller is two to four years.

Credit Controller salary expectations

2025-11-0115000.0090748.90231000.00YEARLY
  • Common salary: 90748.90 YEARLY
  • Typical salaries range from 15000.00 - 231000.00 YEARLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-11-01

123945quality assurance1.69controller1.17accounting1.01compliance0.94credit analyst0.895540142015000.0090748.90231000.00YEARLY2212412025-11-012025-11-302025-10-012025-10-312025-12-05Credit Controller education and training requirements

The training and education requirements to be a Credit Controller include a bachelor’s degree in accounting, finance, business, mathematics or a related field. Having or obtaining one of the following certifications may also be a requirement: Certified Public Accountant (CPA), Chartered Financial Consultant (ChFC), Certified Financial Analyst (CFA), Certified Management Accountant (CMA) or Certified Internal Auditor (CIA).

Credit Controller experience requirements

Most companies hiring Credit Controllers will seek candidates with experience in the finance industry. Some of the experience they look for includes at least 2 years working as a Credit Controller, a minimum of 4 years working in accounts receivable, 5 years in collections or billing or similar extensive work experience. Entry-level roles may accept related experience working as an intern for a financial services company.

Job description samples for similar positions

If this 123945quality assurance1.69controller1.17accounting1.01compliance0.94credit analyst0.895540142015000.0090748.90231000.00YEARLY2212412025-11-012025-11-302025-10-012025-10-312025-12-05Credit Controller job description template isn’t what you’re looking for, see our job descriptions for related positions:

Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

Frequently asked questions about Credit Controllers

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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