How to write a Crew Member job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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What does a Crew Member do?

A Crew Member plays an integral role in the day-to-day operations of a food establishment. Some of the tasks completed by a Crew Member include maintaining a fast speed of service, resolving the questions and concerns of patrons, and following all safety and security procedures. Crew Members should always strive to provide guests with a positive customer experience.

Crew Member job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Crew Member job titles

  • Crew Member
  • Entry Level Crew Member
  • Restaurant Crew Member
  • Crew Member (Part-Time)
  • Team Member

Crew Member job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Crew Member job summary

A new location of our fast food franchise needs reliable and friendly Crew Members to join our team. The most dedicated and effective Crew Members will become eligible for promotions to management positions within 6-12 months. We need people who don’t mind working in fast-paced environment with heavy demands, especially during meal rushes. Successful candidates will work the front counter, the drive-thru and other positions as needed. Our 24-hour restaurant also needs third-shift Crew Members to keep the restaurant running after hours. If you enjoy a team-oriented environment and a positive work atmosphere, we want to talk with you.

Crew Member responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

Examples of Crew Member responsibilities

  • Maintain a fast speed of service, especially during rush times
  • Take orders from customers and input their selections into the restaurant’s computer systems
  • Assemble orders on trays or in bags depending on the type of order
  • Process large orders for events
  • Count down your till at the end of each shift and deposit money in the safe
  • Clean your station thoroughly before, during and after each shift
  • Respond to guest questions, concerns and complaints and make sure they leave satisfied
  • Follow all restaurant safety and security procedures
  • Arrive on time for all shifts and stay until shift completion

Crew Member qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Crew Member skills

  • Current student or high school diploma/GED preferred
  • Excellent time management skills
  • Ability to work on your feet for most of your shift
  • Strong customer service skills
  • Capable of lifting 25 lbs.

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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