What does a Crew Member do?
Crew Members typically work for restaurants, cafes and other food establishments to ensure that customers receive their orders promptly. They communicate with their coworkers to expedite orders, and help customers when they receive the wrong order. Their job is to count the drawer at the end of the day, organize orders for takeout or deliver food to diners at the correct tables. They may also be responsible for taking inventory of produce and dining materials for Managers.
Crew Member skills and qualifications
In addition to the numerous technical skills Crew Members will learn on the job, the following soft skills are also beneficial:
- Customer service skills: Customer service is crucial to any position in a restaurant. These skills include practicing patience and empathy, being knowledgeable of the food the restaurant serves and active listening.
- Interpersonal skills: These skills assist employees in building relationships and interacting with each other. Interpersonal skills include communicating verbally and reading nonverbal cues like facial expressions and demeanor and responding accordingly.
- Verbal communication skills: Crew Members often receive on-the-job training that requires them to follow guidance and verbal instructions from other employees and supervisors. They need to be able to clearly communicate with coworkers and customers while actively listening when someone else is speaking to them.
- Written communication skills: Crew Members need to follow written recipes and food preparation instructions in addition to written policies on security, sanitization and safety required to maintain a healthy and safe environment.
Crew Member salary expectations
A Crew Member makes an average of $11.33 per hour. Pay rate may depend on level of experience, education and the geographical location.
Crew Member salary expectations
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Common salary:
15.06 HOURLY -
Typical salaries range from
7.25 -30.35 HOURLY - Find more information on Indeed Salaries
*Indeed data –
Crew Member education and training requirements
While most Crew Member positions don’t have formal education requirements, most restaurants prefer Crew Members with a GED or high school diploma. Typically, crew members participate in company-run training programs where they learn the policies and procedures established by the company for food preparation from co-workers or supervisors. Training is also provided on protective equipment, chemicals and cleaning methods to keep them, their co-workers and guests safe.
While not required, there are several industry-relevant certifications that can help set individuals apart from other applicants. These certifications along with relevant work experience can also make individuals eligible for higher-level job opportunities within the restaurant industry.
Crew Member experience requirements
Typical steps required to become a restaurant Crew Member include having or working toward a GED or high school diploma, gaining relevant experience through part-time and volunteer positions, earning relevant certifications, creating or updating the resume and applying for positions with local restaurants. Crew Members can often work up to leadership and managerial positions once they’ve gained enough experience.
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