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Customer Service Associate Job Description: Top Duties and Qualifications

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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A 2528378152760customer service15.7customer service representative11.5call center representative2.44call center1.84dollar tree1.6115806392187769267.2519.5247.85HOURLY1863325207282025-10-012025-10-312025-09-012025-09-302025-11-05Customer Service Associate, or Customer Retention Associate, is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.

Customer Service Associate duties and responsibilities

Customer Service Associates perform a variety of support tasks to offer exceptional service to customers. Their duties and responsibilities often include:

  • Listening to customers’ concerns and handling complaints and returns
  • Giving detailed explanations of services or products
  • Working with a sales team to create better methods to address customer complaints
  • Reviewing customer accounts and transactions while resolving issues
  • Communicating with customers in-person, through email or chat, over the phone or on social media
  • Receiving orders, calculating charges and processing payments
  • Monitoring customer satisfaction levels
  • Referring customers to superiors when necessary

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Customer Service Associate Job Description Examples

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
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What does a Customer Service Associate do?

Customer Service Associates typically work for corporations as a member of the customer service department. They work closely with customer service personnel and members of the sales team to determine the best methods for revenue retention and customer loyalty. Their job is to help customers purchase products, troubleshoot problems and receive refunds for defective products. They may also be responsible for learning about new products and services to best assist customers with questions or concerns.

Customer Service Associate skills and qualifications

A Customer Service Associate uses many soft skills and transferable skills to provide the best experiences to customers that they can, including:

  • Great communication abilities, including written and verbal communication
  • Patience, empathy and professionalism
  • Good problem-solving and decision-making capabilities
  • Basic computer skills, including data entry, website navigation and other software
  • Effective time management, prioritization and multitasking skills
  • Ability to work in a team setting
  • In-depth understanding of the company’s products or services

Customer Service Associate salary expectations

A Customer Service Associate makes an average of $10.78 per hour. Pay rate may depend on level of education, experience and geographical location.

Customer Service Associate salary expectations

2025-10-017.2519.5247.85HOURLY
  • Common salary: 19.52 HOURLY
  • Typical salaries range from 7.25 - 47.85 HOURLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

2528378152760customer service15.7customer service representative11.5call center representative2.44call center1.84dollar tree1.6115806392187769267.2519.5247.85HOURLY1863325207282025-10-012025-10-312025-09-012025-09-302025-11-05Customer Service Associate education and training requirements

Many Customer Service Associate candidates have at least a high school diploma or GED. Some may have completed or be in pursuit of an associate or bachelor’s degree, which may demonstrate more advanced computer skills, communication abilities and possible industry knowledge. Entry-level Customer Service Associates should complete several months of on-the-job training to learn how best to interact and help customers. Experienced Customer Service Associates may benefit from some on-the-job training to better learn the specificities of their new role and company.

Customer Service Associate experience requirements

Entry-level Customer Service Associates may only have completed the minimum education requirements and be fit to complete on-the-job training. Some entry-level candidates may have 1 or 2 years of experience in another customer service role or elsewhere. Experienced candidates are likely to have a few years of previous experience in customer service or as a Customer Service Associate. Other experienced candidates may have years of serving in other relevant roles where they gained many transferable skills. Those with 5 or more years of experience may be fit for leadership positions or more complex tasks.

Job description samples for similar positions

If you’re recruiting for positions related to the Customer Service Associate, see our job descriptions for similar roles:

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Frequently asked questions about Customer Service Associates

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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Job Description Examples

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