Allied Industrial Group, LLC provides various services including Machining, Fabrication, Engineering, Material Processing and Ergonomic Tooling and Integration. Check us out at [website]

We are currently looking to hire a detail-oriented, Customer Service Manager in our Manufacturing facility!

Job Duties Include (but are not limited to):

• General office duties such as answer phones, greet customers, open and sort mail
• Perform Contract Review on all customer orders prior to entry and resolve issues related to pricing and delivery.
• Process Sales Orders
• Manage Customer Portals for Purchase Order retrieval and payment receipt
• Generate es or assist sales in e creation
• Receive shipments and process into system
• Create Shipping Documents and organize shipping method: UPS, Fedex, Truck shipment – occasionally prepare international customs documents and organize freight
• Work with repair department internally and at vendor locations to process and ship customer tooling repairs
• Prepare and submit invoices
• Create and Maintain electronic filing system
• General customer service questions and status updates
• Interaction with sales team, customers, vendors and internal departments
• Demonstrate a positive attitude, along with a willingness to complete tasks
• Follows all safety guidelines
• Performs all other tasks and duties as assigned by Supervisor or any other member of the leadership team
• Work independently and responsibly

Must be able to pass background check

Required Experience:

• 5 years’ previous experience
• Proficient with Quickbooks or similar accounting software
• Basic knowledge of accounting/business principles

Required Education:

• AAS in Business (or similar)

Other Skills:

• Excellent interpersonal and communication skills
• Attention to detail
• Organizational skills
• Confidentiality
• May be required to occasionally lift up to 20lbs

Competitive Benefits available! Paid Holidays, Vacation, Medical, Retirement, Disability and Life Ins.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Manufacturing Work Environment: 2 years (Required)
• Customer service: 5 years Location: In person

Customer Service Manager

Classification:Exempt Reports to:Pre-Production Manager

Supervises:Customer Service Specialist

Summary/Objective

Directs, coordinates and performs activities of the Customer Service department according to production demands and customer standards.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prioritize jobs within pre-production processes to maximize advancement of pre-production delivery date.
• Coordinate production to shipping job cycle:
• Receive incoming customer purchase orders and enter new jobs into the system.
• Confirm receipt of information and scheduled delivery dates with customers.
• Conduct Production Meetings weekly.

Direct customer service functions

• Assign account responsibility to Customer Service Specialists.
• Monitor productivity of staff.
• Train as necessary.
• Provide guidance and feedback regarding performance.
• Verify timecards are accurate and complete.
• Approve vacations within the department.
• Function as liaison between Customers, Sales, Technical, Studio, Quality and Production departments.
• Attend planning meetings for upcoming projects to help direct the pre-production process.
• Responsible for maintaining job-pricing data in the computer system on a daily basis.

Training of other co-workers as needed for production demands.

Other duties and responsibilities as may be assigned by Lead/Supervisor/Manager.

Competencies

Verbal and written professional communication skill.

Organization skills /Attention to detail / Negotiation skills.

Strong Leadership and management skills.

Initiative/ Problem Solving Skills/Analysis.

Time Management.

Supervisory Responsibility

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees;

Must be able to motivate, monitor and lead subordinates to achieve appropriate performance standards.

Planning, assigning, and directing work;

Appraising performance;

Rewarding and disciplining employees;

Addressing complaints and resolving problems.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee could be exposed to fumes or airborne particles and print chemicals involved in a printing environment. The employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Physical Demands

The following physical qualifications must be met to perform the essential functions of this job:

Ability to bend, reach, crawl, twist and lift at least 50 pounds unassisted is required. The ability to remain in a standing or seated position for long periods of time is required. The ability to see, hear, count, read and follow verbal directives in English is required. The ability to differentiate colors, horizontal and vertical positions is required. The ability to perform repetitive upper body motions is required. Color vision and peripheral vision.

Position Type / Expected Hours of Work

This is a full-time position.

Travel- Minimal

Required Education/Experience

Extensive experience in customer service necessary.

Experience with spreadsheet and word processing software applications is essential.

Preferred Education and Experience

Detailed knowledge of flexo, sheet-fed offset and web offset printing methods.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibility and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Raleigh, NC 27610: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 5 years (Required)
• Sales: 2 years Location: One location

DonutNV Frisco/Plano is looking for a General Manager/Customer Service Manager/Truck Manager to lead their donut truck business. DonutNV is a fast growing national donut truck franchise. We make hot, fresh mini donuts and fresh squeezed lemonade. We specialize in public, private, school and corporate events. Our mission is to make our customer s day SWEET!

DonutNV of Frisco/Plano owns the Frisco and Plano territories and offers its employees competitive wages, career growth and a fun work environment. Our employees are expected to deliver an exceptional customer experience, serving top notch food quality.

The Position:

What are we looking for in the ideal candidate?

• A hard working, growth-minded individual with proven management and leadership skills
• A great customer friendly attitude and marketing skills to help develop and grow this fun and exciting new business
• MUST have schedule flexibility and be able to work weeknights, weekends and holidays due to the nature of this business. We have events every weekend, so you must be able to work on weekends with some exceptions.
• MUST have experience towing a trailer, boat, or an RV.

Responsibilities:

• Manage the events and operations of DonutNV mobile trailer
• Drive the DonutNV mobile trailer (towed by Ford F-150 truck or equivalent) to events. Must have prior experience in towing a boat, trailer, or RV
• Manage a small team of people, motivate team to build sales and carry out basic work tasks (assist in setup and breakdown of mobile unit, make lemonade, coffee, etc.)
• Operate the DonutNV donut machine, make donuts and learn how to work the machine with ease. No experience needed. It is simple and fun and we will train you!
• Cleanliness of DonutNV mobile unit and DonutNV machine
• Carry out all logistics of event processes from obtaining inventory needed, menu, setup and breakdown

Requirements:

• A valid driver s license
• Must have schedule flexibility (ability to work varying times on weekdays, weekends, and holidays). Must be able to work every Saturday and occasionally on Sundays. Most of the weeks, you will be working 5 days a week (40-45 hours) including weekends and get two days off.
• Must have demonstrated experience and comfort in towing and parking the food trailer
• Customer friendly personality and attitude
• Be able to work in the Frisco/Plano area

Compensation & Benefits:

• Competitive salary (from $20 per hour + generous tips + profit sharing)
• Paid time-off
• Promotion opportunity to manage multiple trailers as the business grows and share profits

In summary, we are looking for someone with high energy, customer friendly personality, sense of responsibility, and attitude for success and growth to manage this rewarding, fun, growing, mobile food trailer business where you will be treated as a business partner!

This DonutNV franchise is based in Frisco and Plano area. This location is a great area with many exciting community events, local breweries/ wineries, shopping and public transportation. Majority of the events will take place in these two cities. We will completely train you to do this job successfully. If you have flexible schedule and experience towing a boat or a trailer, you will be an ideal candidate for this job. We are looking to hire immediately and start you ASAP with paid training. Reach out today to get an interview scheduled!

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 45 per week

Benefits:

• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift

Application Question(s):

• Are you able to work weeknights, weekends, and certain holidays?
• Do you have experience towing a trailer, boat, or an RV?
• Do you have a valid drivers license and a clean driving Location: On the road

To be considered for this position, you must apply online at[website]

Position Description:

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma, GED, or equivalent work experience
• One year work experience in Retail Management, preferred-
• One year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, gender identity, the presence of a non-job related medical condition or disability, or any other legally protected status. We will consider any reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the essential duties of the position they seek. Assistance could include help in completing online application as well as providing alternative communication, e.g., Braille and Large Print.

#IND1

Job Type: Full-time

Pay: $17.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Retail customer service: 1 year (Preferred)
• Retail Leadership/ Key Holder: 1 year Location: One location

About us:

We are a handcrafted artisan goods company located in Huntsville, AL. Our commitment to quality is lived out by each and every member of the Holtz team. What started as a small business born in a basement has grown into an incredible team of artisans. We are constantly learning and exploring more of these wonderful trades that produce legacy goods!

What we are looking for:

The customer service representative will do a number of tasks, including finding solutions for customers and guiding them through their orders via phone, email, or online chats. Our amazing customer service team provides knowledgeable answers to questions about products, pricing, and availability while resolving product returns, responding to shipping inquiries, and answering order status questions. Our team members are passionate about providing impeccable service. They worry about the details and solve problems so our customers don't have to. If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Holtz is the company for you.

• Infectious positivity and a flexible attitude.
• Take joy in engaging with and helping people
• Self-motivated, thrives on small teams with a high degree of autonomy
• Demonstrated ability to work independently with minimal supervision
• Detail oriented, good follow through
• Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Collaborate with other departments to improve overall customer experience
• Analyze customer feedback and data to identify areas for improvement
• Set performance goals for the team and provide regular feedback

Please include your resume and links to your social media accounts.

*Important - TO APPLY:*

We are a family business and selective in our hiring process. If you are interested in this position please tell us why you think you would be a good fit at Holtz Leather Co in the form of a cover letter. hint: character matters. Also, please include a link to your social media accounts ie. Facebook or Instagram.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Huntsville, AL 35801: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year Location: In person

Costumer Service Manager

Are you a team player with a hunger to grow and make a difference?

Then we need you to help us with our growth!!

Here at ReBath, we strongly believe that the way we do things is just as important as what we do. Our Core Values define how we work together as a team in Love, Excellence and individual Growth. They guide us in determining how we can best serve our customers, team members and communities. As a member of our ReBath team, YOU can be a difference maker!

The Manager will direct and oversee the organization's customer service day to day operations. As well as provide an excellent customer service experience to customers and clients.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains departmental supervisory staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities: Management

• Executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives.
• Establishes service levels and requirements for the department.
• Analyze, record and assess customer feedback.
• Develops and implements quality training processes for all employees.
• Liaison between the customer service department and other divisions in the company.
• Performs other related duties as assigned.

Duties/Responsibilities: Representative

• Interacts with customers via telephone, email, online chat, or in person to set appointments.
• Collects and enters orders for new or additional products or services.
• Fields customer inquiries and complaints.
• Ensure that appropriate actions are taken to resolve customers problems and concerns.
• Maintain customer accounts and records of customer interactions with details.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Degree Preferred.
• Five years of related experience required, with prior management experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Birmingham, AL 35216: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to submit to a background check and drug testing?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 5 years (Preferred)
• Call Center: 5 years (Preferred)
• Management: 2 years Location: One location

We are currently seeking an experienced customer service and retention specialist for the health insurance industry. Licensed agent is preferred, but willing to assist in securing license for the right candidate. All inbound calls from existing clients. Salaried position, with an opportunity for advancement.

Job Description

Zoom Health is currently seeking a Customer Service/ Retention Specialist. As a Customer Service Retention Specialist, you will play a crucial role in maintaining our customer relations. You will provide our clients with essential product and service information, while efficiently resolving any issues that may arise.

Responsibilities include:

Manage large amounts of incoming calls from our regular customer base. This is an important part of this role as you will be responsible for helping those customers with any issues they may have after they have made a purchase. You will be trained on how to assist those customers via live chat, email, or in person so that you can continue to grow your training program!

Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents accurately according to policy.

Punctuality and dependability are of the utmost importance.

Requirements:

• Experience: 1 year (Preferred)
• Education: High school diploma or equivalent (Preferred)
• License: Driver's License (Required)
• Health Insurance license/or willingness to become licensed

Weekly day range:

• Monday-Friday

Work setting:

• In-person
• Office

Salary: $40K-$50K a year depending on [website]
- Manage a team of customer service representatives to ensure high-quality service delivery
- Develop and implement customer service policies and procedures
- Monitor and analyze customer service metrics to identify areas for improvement
- Handle escalated customer complaints and provide resolution
- Train and onboard new customer service representatives
- Conduct performance evaluations and provide feedback to team members
- Collaborate with other departments to improve overall customer experience
- Stay up-to-date with industry trends and best practices in customer service

Qualifications:
- Proven experience in a customer service management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Knowledge of telemarketing techniques and strategies
- Familiarity with market research principles and methods
- Understanding of HIPAA regulations and requirements
- Experience in benefits administration is a plus
- Proficient in using CRM software and other customer service tools

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in our customers' lives through exceptional customer service.

To apply, please submit your resume and cover letter highlighting your relevant experience in customer service management.

Job Type: Permanent

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• West Palm Beach, FL 33409: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Insurance Producer License Location: In person

Join a Growing Team that is Defying the Economic Climate.

This is also a great place to talk about your philosophy toward work-life balance, career development and advancement, or diversity, equity, and inclusion (DEI). Weare a Company that abides by Customer First Philosophy

Job description: Customer Service Manager

The customer service manager is the specialist in providing all SMT Packaging-LLC customers with an exceptional, friendly and professional customer service experience at all times. The person helps to setup a holistic customer service brand experience for SMT Packaging-LLC and provides feedback to team members on a regular basis to reinforce customer feedback. The customer service manager understands that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company.

• Main tasks:
• Position requirements:

o Manages all aspects of the customer service interactions in verbal and written communications both internal and external

o Provides customer support for any questions that arise around orders, invoicing, general enquiries, product information etc.

o Works closely with the Production Manager to assist in follow up to insure Customer First execution and communication.

o Appropriately handles all incoming calls, e-mails and correspondence in a timely, knowledgeable and efficient manner within one business day

o Works closely with technical support for machines, marketing, sales and operation team to ensure customer satisfaction

o Keeps management team informed and updated on number of inquiries, recurring topics, critical issues and areas for improvements

o Gets familiar with company products, standards, policies and procedures

o Assists to setup the customer manager role in the US market (communication guideline, tracking tools, reporting, KPI's etc.)o Creates and manages data associated with reports (i.e. KPI's, customer returns etc.)

o Perform other tasks as assigned by manager from time-to-time

o Experience in a customer centered environment ideally in B2C
o Applies strong communication skills, written and verbal - effectively listens, probes situations, analyses needs, recommends or resolves issues

o Demonstrate empathy to consumer complaints and applies soft skills to

diffuse angry customers
o Ability to work independently and self-motivated individual
o Attention to detail, highly organized
o Proficient in Microsoft Office applications, 3PL Central is a plus.

Hurry Reach out to us now, we are looking for the right Candidates now

Job Type: Full-time

Schedule:

• Monday to Location: One location

Position Title: Customer Service Manager

Job Summary

Interact with customers to provide information in response to inquiries about services and to handle and resolve complaints.

Duties and Responsibilities

Customer Requests: Train, explains tasks, and assist in the solution of problems. Scan Requests, answer incoming phone calls, emails and respond to customer's requests. Identify and assess customer's needs to achieve satisfaction. Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers.

Input Information into the Computer: Key in new box information for all accounts. Make computerized location changes, assign customers new departments in the computer, send computer input to printer for printouts.

Knowledge: Have knowledge of services lines, prices, and delivery time, by providing accurate, valid and complete information by using the right methods/tools.

Teamwork: Work with the Operations Manager and Director of Operations to ensure proper customer service is being delivered.

Internal & External Contact

Internal: Office personnel, Sales & Development Representatives, warehouse personnel, management External: Customers, potential customers, vendors, and suppliers

Experience and Background

One (1) year customer service experience.

Pleasant telephone voice/manner.

Ability to operate simple office equipment sufficiently to perform the job.

Requires some computer knowledge.

Typing skills (preferably 45-55 wpm) with 95 100% accuracy.

Excellent communication skills.

Ability to multi-task, prioritize and manage time effectively.

Must be flexible, spontaneous, and able to deal with the unexpected.

Starting Pay $18.50 per hour!

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Springdale, AR 72756: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year Location: One location

Requirements

Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service, while maintaining a high level of productivity, and complying with all safety and sanitation procedures; related experience is a plus; must be available seven days a week, including evenings, and weekends.

A Day in the Life

Sometimes, it's the last impression that matters the most. If you truly have a passion for serving customers and have strong communication skills, this position may be perfect for you. As the customers' last point of contact, our CSM's ensure they can make their purchases quickly and efficiently while handling any concerns or questions they may have.

Experience

Related experience is a plus. Never worked in this environment before? Here is an opportunity to start! Our team members will be here every step of the way while you journey from beginner to expert. Soon enough, you'll be helping the next associate learn the ropes. For associates who truly apply themselves, the leadership and team-building experience you can learn from this position can enhance your candidacy for leadership positions in the future.

Ingles Culture

Since the day that our doors opened in 1963, our team has been driven by a philosophy centered on learning and growth. With a hometown culture, a focus on internal growth and promotion, and team-centered servant leadership, Ingles Markets is here to help you grow as a professional from day one until retirement. Our team of 27,000 associates works diligently to provide shoppers with the highest quality experience. Our goal for excellence continues as we work together to ensure a safe, clean, productive work environment with equal opportunities for every associate. We understand how important our role in the community is. When Ingles Markets was founded, we established a tradition of giving back to our communities. Looking for a way to better yourself while also giving back? Join the Ingles family! Start your new career today!

Nearest Major Market: Atlanta

Apply now
Find similar jobs:

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend Location: One location

Join a Growing Team that is Defying the Economic Climate.

This is also a great place to talk about your philosophy toward work-life balance, career development and advancement, or diversity, equity, and inclusion (DEI). Weare a Company that abides by Customer First Philosophy

Job description: Customer Service Manager

The customer service manager is the specialist in providing all SMT Packaging-LLC customers with an exceptional, friendly and professional customer service experience at all times. The person helps to setup a holistic customer service brand experience for SMT Packaging-LLC and provides feedback to team members on a regular basis to reinforce customer feedback. The customer service manager understands that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company.

• Main tasks:
• Position requirements:

o Manages all aspects of the customer service interactions in verbal and written communications both internal and external

o Provides customer support for any questions that arise around orders, invoicing, general enquiries, product information etc.

o Works closely with the Production Manager to assist in follow up to insure Customer First execution and communication.

o Appropriately handles all incoming calls, e-mails and correspondence in a timely, knowledgeable and efficient manner within one business day

o Works closely with technical support for machines, marketing, sales and operation team to ensure customer satisfaction

o Keeps management team informed and updated on number of inquiries, recurring topics, critical issues and areas for improvements

o Gets familiar with company products, standards, policies and procedures

o Assists to setup the customer manager role in the US market (communication guideline, tracking tools, reporting, KPI's etc.)o Creates and manages data associated with reports (i.e. KPI's, customer returns etc.)

o Perform other tasks as assigned by manager from time-to-time

o Experience in a customer centered environment ideally in B2C
o Applies strong communication skills, written and verbal - effectively listens, probes situations, analyses needs, recommends or resolves issues

o Demonstrate empathy to consumer complaints and applies soft skills to

diffuse angry customers
o Ability to work independently and self-motivated individual
o Attention to detail, highly organized
o Proficient in Microsoft Office applications, 3PL Central is a plus.

Hurry Reach out to us now, we are looking for the right Candidates now

Job Type: Full-time

Schedule:

• Monday to Location: One location

Customer Service Manager/Inside Sales

Duties and Responsibilities

A Customer Service Manager is responsible for ensuring the satisfaction of customers at all times. This position will report to ATC Senior Management, and keep them apprised of all goings on within the Customer service Department. Responsibilities include, but are not limited to:

• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques
• Work within the CXT program to keep customer profiles, contact, and billing information up to date at all times.
• Make customer calls and work independently with customer es.
• Follow call plan for new clients.
• Travel to trade shows and conferences, as required.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Know our products inside and out so that you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Follow 30,60,90-day training plan.

Customer Service Rep and Inside Sales Requirements

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Knoxville, TN 37932: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)
• Inside Sales: 3 years Location: One location

Position Summary:

The purpose of this position is to lead the Customer Service department in creating, maintaining and continually enhancing the World Class customer experience of Cortec Corporation distributors and end-users worldwide. The Customer Service Manager supervises the activities of Customer Service department members, and supports each employee's professional development.

The Customer Service Manager is responsible for identifying process improvement opportunities, and working to develop and implement them in a collaborative and effective manner. In addition, this position ensures policies and practices established by VP of Sales and other departments are effectively implemented throughout the department, with an emphasis on customer interactions, pricing, and order processing policies and processes.

Essential Functions:

Customer Service Leadership

Develops and maintains a team atmosphere within Customer Service and with other departments

Manages customer expectations in answering questions about policies and procedures

Serves as a role model when coaching employees on how to resolve complex, customer-related issues

Provides project management leadership on specific cross-departmental projects

Team Performance and Talent Management

Recruits, interviews, and selects employees.

Supervises the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems

Provides leadership, support and coaching to Customer Service team members, emphasizing customer satisfaction, professional growth, collaboration, and mastery

Discusses job performance problems with employees to identify causes and issues and to work on resolving problems

Performs skills planning and cross-trains direct reports to ensure sufficient back-up is in place.

Trains or instructs employees in job duties or company policies or arranges for training to be provided.

Evaluates employees' job performance; recommends appropriate personnel action

Problem-Solving and Process Improvements

Serves on cross-functional project teams representing Customer Service; works toward common goals

Serves as primary contact with other departments on process improvement and problem-solving efforts

Reviews records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Identifies opportunities for process improvements and works with others to develop the ideas and gain acceptance.

Implements process improvements, including departmental restructuring, resulting in an enhanced experience for customers and/or improved efficiencies and lower costs.

Policies and Practices

Implements corporate or departmental policies, procedures, and service standards in conjunction with sales management

Interprets and communicates work procedures and company policies to staff.

Other related duties as assigned.

JOB Specifications

Minimum Education : BA or BS Degree required

Minimum Experience: Five-seven years prior experience in customer service in a technical setting; previous supervisory or team lead experience preferred.

Skills: Proficient with Microsoft Office Suite of products. Epicor software (Enterprise Resource Planning) knowledge a benefit

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Saint Paul, MN 55110: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 5 years (Required)
• Supervising: 3 years Location: One location