Director of Operations Job Description Sample

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What does a Director of Operations do?

A Director of Operations oversees an organization’s daily business activities. They are responsible for managing its resources, developing and implementing an operational plan and ensuring that procedures are carried out properly. Additionally, the Director of Operations regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity. A Director of Operations assesses the needs of the company and finds ways to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible.

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Director of Operations duties and responsibilities

The Director of Operations may supervise high-level managers while reporting to the Chief Executive Officer or Managing Director. The Director of Operations is responsible for:

  • Defining, implementing and revising operational policies and guidelines for the organization
  • Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
  • Working with the human resources department to develop and implement staff evaluations
  • Liaising with departmental heads to develop financial plans and ensure company-wide compliance
  • Keeping track of the company's revenue margins and conducting budget reviews to maximize profits
  • Overseeing client support services
  • Managing procurement and resource allocation

Director of Operations skills and qualifications

A successful Director of Operations candidate will have the following prerequisite skills and expertise:

  • Excellent leadership and organizational abilities
  • Superior knowledge of industry regulations and operational guidelines
  • In-depth knowledge of data analysis software
  • Working knowledge of customer relationship management (CRM) packages
  • Proven knowledge of performance evaluation metrics in a business setting
  • Outstanding negotiation skills
  • Excellent interpersonal, written and oral communication skills
  • Demonstrated success innovating solutions to increase productivity and profitability.

Director of Operations salary expectations

Salaries for a Director of Operations role average $92,772 per year. Salaries vary greatly, depending on the size of the organization, location, level of experience and responsibilities.


Director of Operations education and training requirements

A Director of Operations typically holds a bachelor’s degree in business administration, finance, management or a related field. A master’s degree in business administration, finance, personnel management or a related field is highly valued. Professional certifications in personnel management, operations management, data analysis or supply chain management may be very useful.


Director of Operations experience requirements

Typically, a candidate for the role of a Director of Operations should have a minimum of 10 years’ experience working in an operations role and five years’ experience in a management or leadership capacity.


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