What does a Field Service Technician do?

Field Service Technicians work in the field, traveling to customer locations to provide service, maintenance and installation. They use their technical skills to troubleshoot issues when they arise to keep the customer’s equipment functioning properly. A 612304720field service technician4.05maintenance1.83technician1.72maintenance technician1.51field technician1.23153671217746289.0026.8053.95HOURLY3278606972025-10-012025-10-312025-09-012025-09-302025-11-05Field Service Technician not only ensures the equipment is installed and working properly, but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability.

612304720field service technician4.05maintenance1.83technician1.72maintenance technician1.51field technician1.23153671217746289.0026.8053.95HOURLY3278606972025-10-012025-10-312025-09-012025-09-302025-11-05Field Service Technician skills and qualifications

Field Service Technicians need various prerequisite skills and qualifications to fill the position, including:

• Strong customer service skills
• Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
• Problem-solving skills to diagnose problems with malfunctioning equipment
• Time-management skills to handle appointments efficiently and stay on schedule
• Attention to detail to spot issues and complete accurate reports about the repairs
• Organizational skills to keep tools and paperwork organized while in the field
• Computer and technical skills to understand the equipment fully

Field Service Technician experience requirements

Experience as a 612304720field service technician4.05maintenance1.83technician1.72maintenance technician1.51field technician1.23153671217746289.0026.8053.95HOURLY3278606972025-10-012025-10-312025-09-012025-09-302025-11-05Field Service Technician or in a similar tech-related position is often a requirement. The minimum length of experience can vary from one to three years or more. A position working with very complex equipment might have more extensive experience requirements.

Field Service Technician education and training requirements

Field Service Technician careers don’t have a standard required educational path. Some positions only require a high school diploma, especially if the candidate has extensive technical experience. Others require an associate’s or bachelor’s degree in a technology field. Some Field Service Technicians get their training through on-the-job experience or an apprenticeship. Even with a degree, a new 612304720field service technician4.05maintenance1.83technician1.72maintenance technician1.51field technician1.23153671217746289.0026.8053.95HOURLY3278606972025-10-012025-10-312025-09-012025-09-302025-11-05Field Service Technician will likely need training on the specific equipment and technology the company provides and services.

Job descriptions for similar positions

If this isn’t quite the job description you’re looking for, check out the following similar job description examples:

• Customer Service Representative
• Maintenance Technician
• Maintenance Manager
• Building Maintenance Technician

Field Service Technician job description FAQs

What qualities make a good Field Service Technician?

A good Field Service Technician enjoys new work locations and problems every day instead of a predictable office job. They’re able to roll with whatever the schedule brings them that day. They understand how to listen to customers and adapt their interactions based on the customer’s knowledge and needs. Applicants should also be prepared for any risks that come with the field locations they’ll encounter. Being able to stay calm, especially in dangerous working conditions or when troubleshooting a problem isn’t straightforward, helps the applicant work well and maintain a positive image for the company.

What are the different types of Field Service Technicians?

Field Service Technicians work in a variety of industries, including healthcare, enterprise IT, data centers and semiconductors. In all industries, the Field Service Technician handles installation, repair and maintenance. However, the job in each industry varies based on the type of equipment being used. The complexity and technology used in different types of positions will vary and require different skills and knowledge.

What should you look for in a Field Service Technician resume?

When looking for a Field Service Technician, the ideal candidate is someone who has at least a year of experience in installing, troubleshooting, repairing and maintaining equipment. The best match is someone with experience in your field and using the same type of equipment you use. A degree in a technical field is an added bonus if you don’t have a minimum education requirement set for the position. Look for an understanding of technology and customer service based on the terminology used and descriptions of past work experiences.

What makes a good Field Service Technician job description?

To write an effective job description for a Field Service Technician, specify the type of equipment and the technical skills needed to work on the equipment successfully. Describe a typical day or the general duties of the position with an explanation that it’s not a typical office job and that the day-to-day duties can vary. Ensure applicants understand that they’ll be working at various job sites and that they need to have a reliable way to get to those work sites. Give a general idea of how far they might have to drive to service equipment for customers. Describe the working conditions, especially if it’s typically a loud or dangerous industrial environment, so applicants understand the risks they’ll have to undertake.