What does a Floor Manager do?
Floor Managers work primarily in restaurants, hotels and retail stores. In any setting, they help contribute to the success of a business. Through their hiring, training, coaching and scheduling duties, they help ensure that a business has enough people on hand to serve customers well. They also make sure employees have the knowledge and skills needed to perform their roles and that customers receive exemplary service. A successful Floor Manager can help raise customer satisfaction rates to encourage repeat business while creating a positive work environment that reduces employee turnover and increases morale.
Floor Manager skills and qualifications
To excel at their duties, a Floor Manager must possess certain skills. Some qualifications you may wish to call out in your Floor Manager job description include:
- Strong interpersonal skills to set the stage for positive interactions with employees and customers
- Problem-solving skills to resolve staffing issues and handle customer complaints
- Multitasking skills to perform a variety of duties during working hours
- Oral communication skills to facilitate the sharing of information with coworkers and customers
- Observation skills to spot issues on the floor and see that they get resolved promptly
- Computer skills to operate HR, email, word processing, spreadsheet, POS, reservation booking and other software programs and apps
- Relevant industry knowledge to share best practices with team members and provide service to customers
- Ability to remain upright and move throughout the floor area during a shift
Floor Manager experience requirements
In most cases, Floor Managers work their way up to their positions and bring several years of experience in their industry to their roles. For example, a Restaurant Floor Manager may first work as a Server or Host. A Retail Floor Manager may be initially employed as a Sales Associate. Previous experience with training and supervising employees can also be beneficial, particularly if your open position involves overseeing a large team.
Floor Manager education and training requirements
The educational background a Floor Manager needs to succeed varies. In some cases, no formal educational requirements are necessary to work as a Floor Manager, as work experience may be more important. However, some high-end hotels and restaurants may prefer to hire candidates who have some post-secondary education, such as a certificate, associate degree or bachelor’s degree in hospitality management.
Depending on local laws and regulations, some Restaurant Floor Managers may need to complete a food safety certification course, such as ServSafe, before starting work. If you have an urgent need to fill your open position, you may want to prioritize candidates who already have this certification.
Floor Manager salary expectations
According to Indeed Salaries, the average salary for a Floor Manager is $62,242 per year. When deciding how much to offer a candidate, consider the going pay rates in your area and their education, training and experience.
Floor Manager salary expectations
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Common salary:
64261.02 YEARLY -
Typical salaries range from
21000.00 -131000.00 YEARLY - Find more information on Indeed Salaries
*Indeed data –
Job description samples for similar positions
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Floor Manager job description FAQs
Who does a Floor Manager report to?
Who the Floor Manager reports to depends on the organizational structure of the business. At smaller businesses, the Manager or owner may serve as the direct supervisor for the Floor Manager. Larger businesses may have one or more Associate or Assistant Managers who oversee the work of the Floor Manager.
Who reports to a Floor Manager?
Typically, the employees who work the floor report to the Floor Manager. In stores, these workers include Sales Associates and Cashiers, while in restaurants, the Servers, Bartenders, or Hosts receive direct supervision from the Floor Manager. At hotels, the Floor Manager will usually serve as the supervisor for the Concierges and Front Desk Clerks.
How do the duties in the job description for a Floor Manager vary in different settings?
In retail stores, Floor Managers may be responsible for helping to maintain and organize inventory to keep the sales floor looking tidy and allow customers to shop easily. Restaurant Floor Managers often enforce food safety standards and assist with expediting orders during busy hours. Hotel Floor Managers may be called upon to troubleshoot issues with the reservation software system or recommend activities and services that the hotel provides to guests. Depending on your industry, you may want to modify your job description for Floor Manager positions to reflect these differences.
*Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.
