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Grocery Clerk Job Description: Top Duties and Qualifications

Last updated: December 10, 2022

A Grocery Clerk, or Grocery Store Clerk, is responsible for supporting grocery store operations by maintaining a clean work environment and organized food displays. Their duties include stocking shelves, cleaning floors and other surfaces and answering customer questions about food products.

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Grocery Clerk Duties and Responsibilities

A successful Grocery Clerk should be able to perform various duties and responsibilities. Including this category in your job description helps to attract capable and qualified applicants. The following are some important duties and responsibilities that a Grocery Clerk should be able to fulfill:

  • Greet customers, provide them with item information and direct them to the item’s location in a store
  • Control inventory and inform procurement managers in case of low inventory levels
  • Discard all expired items according to company policy and place near expiry ones on special promotions
  • Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing
  • Process customer orders and oversee timely product deliveries
  • Supervise cleanliness and maintenance duties around the grocery section
  • Receive grocery items delivery and confirm the accuracy of both order and invoice
  • Oversee daily price changes and manage cash register as required

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Grocery Clerk Job Description Examples

Example 1

Position Summary

Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.

Essential Functions
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Observe scheduled shift hours as assigned by store manager and/or assistant manager.
  • Give all customers friendly, courteous and prompt service.
  • Stock shelves, coolers, displays, racks, cases, bins, and tables with new or transferred merchandise, and maintain them by keeping them full and fronted at all times.
  • Receive, open, unpack and issue sales floor merchandise.
  • Properly clean and maintain display cases, shelves, equipment and aisles.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Properly record all shift hours worked. Verify and sign time sheet.
  • Discuss problems concerning the stock with the store manager and/or assistant manager.
  • Perform specific tasks as assigned by the store manager and or assistant manager.
  • Other job-related tasks as required.
  • EOE

    Subject to pre-employment background and drug screening.

    Job Type: Full-time

    Benefits:
  • Dental insurance
  • Health insurance
  • Vision Location: One location

    • Example 2


    Positions open at both stores, part- time and full- time available.

    Job Summary:
  • Store, rotate, stock, prepare and display designated products in accordance with shift criteria and established practices
  • Maintain faced, fully stocked and appropriately signed/tagged shelves and displays throughout shift
  • Ensure storage and back stock areas are properly organized during each shift
  • in compliance with established practices and policies of WFC, National Organic Program (NOP) and applicable insurance and regulatory agencies

    Essential Duties and Responsibilities:
  • Storewide
  • Abide by all WFC policies and procedures as outlined in the Employee Handbook and Policy & Procedure Manual.
  • Consistently and positively promote ownership and owner benefits.
  • Follow and ensure compliance with all safety practices and policies.

  • Customer Service
  • Exceed expectations of internal and external customers for service and provide a welcoming environment for all in accordance with WFC’s customer service standards.
  • Anticipate customer needs.
  • Promptly respond to requests for service and assistance.
  • Ability to deal with difficult or emotional customer situations.
  • Treat all customers and co-workers fairly, consistently and with respect.
  • Engage in creating and maintaining a positive, ethical and productive department and workplace that contributes to achieving progress on WFC’s ENDS.

  • Job Specific
  • Stock and rotate products on shelves and displays efficiently and correctly following established merchandising procedures including, but not limited to, maintaining appropriate signs/price tags on shelves and displays.
  • Front, face and display products to ensure full and attractive displays throughout each shift.
  • Ensure storage and back stock areas are properly organized throughout each shift.
  • Clean department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
  • Perform other tasks as assigned by department management.

    Qualifications

    Knowledge, Skills, Abilities
  • Experience in retail, grocery, natural foods and/or cooperative management
  • Computer proficiency, e.g., keyboard experience, email
  • Analytical ability and proficiency in math
  • Ability to follow through on systems and procedures
  • Outstanding customer service skills
  • Attention to detail and good organizational skills
  • Ability to handle multiple demands, work under time pressures and meet deadlines
  • Willingness to be open, to learn and to take on new responsibilities
  • Ability to be flexible and to adapt to changing conditions quickly
  • Demonstrate objectivity, neutrality and calmness under pressure
  • Ability to work efficiently in a fast-paced environment
  • Ability to effectively convey information
  • Regular, predictable attendance
  • Effective communication skills in English
  • Available to work evenings, weekends, holidays

    Work Environment
  • Occasional Exposure
  • Outdoor weather conditions (carry-outs, tasks in loading dock area)

  • Frequent Exposure
  • Wet and/or humid conditions (walk-in/reach-in coolers)
  • Change in room temperatures due to proximity of entrance/exit doors
  • Carts/pallets of product moving in and out of storage/retail areas and in and out of freight elevator

  • Constant Exposure
  • Background music and in-store pages
  • Food odors, grain and spice dust, food allergens

    Essential Physical Requirements
  • Ability to frequently lift and move up to 60 lbs. throughout shift.
  • Ability to stand, walk, squat, bend, balance and rotate body.
  • Ability to complete repetitive tasks such as moving objects in stocking and bulk preparation tasks.
  • Use of hands and feet to operate machinery such as carts, pallet jack, cardboard baler, computers, scales and hand trucks.
  • Frequently ascend and descend stairs, ladders and step stools.
  • Ability to safely use sharp cutting instruments.

    ***APPLY ON OUR Website: [website] TO BE Considered*

    Job Types: Full-time, Part-time

    Pay: $13.70 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Employee assistance program
  • Employee discount
  • Paid time off
    Schedule:
  • Monday to Friday
  • Weekend Location: One location

    • Example 3

    Position Summary:

    Assist customers, stock and maintain the produce department, and actively sell produce and produce related products. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

    Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

    Essential Job Functions:

    · Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service

    · Maintain stock levels and merchandising standards to Company guidelines

    · Stock shelves and displays in a timely manner consistent with produce department standards

    · Break down coolers; unstack incoming product; rotate current product; restack cooler

    · Maintain quality standards as determined by Company guidelines

    · Clean work area and utensils

    · Answer telephones/pagers

    · Comply with corporate policies

    · Promote and follow Company initiatives

    · Comply with all safety guidelines and standards

    · Must be able to perform the essential functions of this position with or without reasonable accommodation

    Behaviors/Skills:

    Leadership behaviors needed to successfully perform this position are:

    · Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

    · Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

    · Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

    · Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.

    · Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

    · Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

    · Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

    · Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

    · Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

    Minimum Position Qualifications:

    · High school diploma or general education degree (GED) plus one month related experience or training; or combination of relevant education and experience

    · Minimum 18 years of age

    · Ability to pass drug test

    · Ability to work in a fast-paced environment

    · Ability to work weekends on a regular basis, work any shift and work overtime as needed

    · Accuracy/attention to detail

    · Ability to organize/prioritize tasks/projects

    · Familiarity with produce products, terms and processes

    · Ability to work within set time frames

    · Ability to continue education, as necessary

    Desired Previous Job Experience:

    · Knowledge of Fred Meyer policies, procedures, and organizational structure

    · Six months of food preparation experience

    · Fred Meyer lift truck certification/license

    · Related retail experience

    Potential Career Path from this position:· Produce Section Manager

    To APPLY go to [website] and enter in zip code 97702 to see all open jobs at this location.

    Bend Fred Meyer, 61535 S Hwy 97, Bend OR 97702 [phone number]

    Job Type: Part-time

    Pay: From $18.00 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
    Schedule:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend Location: One location

    • Example 4

    99 Ranch Market is one of the largest Asian supermarket chains in the United States, with over 50 store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, New Jersey, Virginia and more to come! We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expands, we have new positions open. We welcome new members to join and grow alongside with the family!

    Responsibilities:
  • Organize displayed merchandises and ensure all grocery sections are well-stocked

  • Maintain a clean and tidy shopping environment

  • Inspect product expiration date, update and track inventory

  • Assist with P.I., receiving, stocking, filling and rotating merchandises

  • Provide outstanding customer service

    Qualifications:
  • Having or willing to obtain a Food Handling Card

  • Good communication skills and willingness to help customers

  • Able to check and evaluate product quality and notice product description

  • Require long periods of standing and lifting up to 25+ pounds objects

  • Need to work flexibly on weekends or holidays

  • Bilingual in Cantonese, Chinese, or Spanish is a plus

  • Authorized to work in the United States without sponsorship

    Employment type: Part Time

    Company Benefit:
  • Medical insurance

  • 401(k)

  • Employee discount

    Disclaimer:

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed and instructed by management.

    Job Type: Part-time

    Pay: $16.00 per hour

    Benefits:
  • 401(k)
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Referral program
    Schedule:
  • Holidays
  • Weekend availability

    COVID-19 considerations:
    Mask Requires

    License/Certification:
  • Food Handler Certification Location: One location

    • What Does a Grocery Clerk Do?

    Grocery Clerks typically work for grocery stores or large retail stores with a grocery section to uphold a clean and well-stocked store for customers. They work closely with other Grocery Clerks and staff members to complete daily tasks. Their job is to shelve food items, mop and sweep floors, clean up spills to ensure customer safety and showing customers where to find specific brands or food items. They may also receive training to work the cash register or help with bagging groceries and retrieving grocery carts from the parking lot.

    Grocery Clerk Skills and Qualifications

    A high-quality Grocery Clerk will have certain skills and qualifications. Looking for these requirements in your candidate ensures you hire a Grocery Clerk with distinct abilities to perform the job. Here are some skills and qualifications to look for in your Grocery Clerk:

    • Ability to work fast, but in an efficient and controlled manner
    • Excellent communication and interpersonal skills towards customers and store staff
    • Ability to operate as a team member and get along with others
    • Great attention to detail on tracking items progress from delivery to final sale
    • Ability to accept supervisory training related to performance, attitude and work habits
    • Ability to perform strenuous physical duties such as lifting, climbing, walking and standing for long periods
    • Excellent organization skills
    • Ability to exercise patience when dealing with customers

    Grocery Clerk Salary Expectations

    While there is no specific data available for a Grocery Clerk, the similar position of Grocery Associate makes on average $21.71 per hour. Salary will depend on experience, tenure and if you are working part or full-time.

    Grocery Clerk Education and Training Requirements

    A Grocery Clerk’s education and training requirements are imperative in helping you acquire a knowledgeable and trained Grocery Clerk. In this regard, a Grocery Clerk should have at least a high school diploma or equivalent qualification. They should have knowledge of operating backroom equipment like box baler and safety cutter. Grocery clerks should also be able to manage a cash register when necessary. 

    Grocery Clerk Experience Requirements

    A skilled Grocery Clerk will have various experiences in the field. Having this section in your Grocery Clerk’s job description helps you find an individual with proven capabilities of performing at the job. Therefore, a Grocery Clerk should have experience working as a Grocery Clerk. They may also have proven customer service or retail experience as an added advantage. Grocery Clerks should also have experience dealing with different products and brands to be able to advise customers accordingly.

    Job Description Samples for Similar Positions

    In case this is not quite the job description you were looking for, we have other similar job descriptions that might meet your firm’s requirements and specifications. These job descriptions include:

    Ready to Hire a Grocery Clerk?Build a Grocery Clerk Job Description

    Frequently asked questions about Grocery Clerks

     

    What is the difference between a Grocery Clerk and a Grocery Cashier?

    The difference between a Grocery Clerk and a Grocery Cashier is that Grocery Clerks typically work in a particular department to restock shelves and maintain a clean space for customers. In contrast, Grocery Cashiers work specifically at the register, helping customers check out and bag up their food items. In certain situations, Grocery Clerks and Cashiers may be able to rotate their job duties depending on their training. However, large grocery stores usually keep these roles separate to maintain clear responsibilities for their employees and better productivity.

     

    What are the daily duties of a Grocery Clerk?

    On a typical day, a Grocery Clerk starts by helping move produce from the backroom to shelves in the correct departments. Throughout their shift, they greet customers and answer questions about where to locate produce. They respond to intercom announcements about spills and mop up the area to maintain cleanliness and customer safety. Toward the end of their shift, they check the expiration dates for fresh produce and discard those that surpassed their sell-by-date.

     

    What qualities make a good Grocery Clerk?

    A good Grocery Clerk is someone who has a personable nature. This allows them to provide excellent service to customers and engage in positive interactions with their coworkers. Grocery Clerks should have great organizational skills when it comes to stocking produce. This helps the store maintain a clean and well-organized reputation among customers. They should also be physically fit as they need to be able to walk or stand for the majority of their shift. They also need to be able to lift heavy boxes and push produce carts from the storeroom to the correct department.

     

    Who does a Grocery Clerk report to?

    A Grocery Clerk typically reports to the Grocery Store Supervisor on shift or Grocery Store Manager. The Grocery Store Supervisor directs Grocery Clerks to complete specific tasks during their shift and answers any questions they may have. The Grocery Store Manager typically oversees the general operations of the store, including hiring staff and handling customer complaints. Grocery Clerks may rely on Managers to provide them with a weekly or monthly work schedule.

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