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Head Cashier Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated November 6, 2025
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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9 min read

A 783494943cashier20.95ulta6.6retail5.33ulta beauty5.26lowes4.91080161244277.2516.7030.30HOURLY185779842025-10-012025-10-312025-09-012025-09-302025-11-05Head Cashier, or Senior Cashier, oversees the cashier staff and overall functions of a retail store. Their main duties include addressing employee and customer complaints or requests, ensuring all registers have the correct amount of cash at all times and resolving price checks for customers.

Head Cashier duties and responsibilities

The primary duties and responsibilities of a head cashier involve interacting with customers, providing a positive experience and ensuring that the other cashiers are prepared to do the same. The latter is the main distinguishing factor between a head cashier and an associate cashier, but all of these duties and responsibilities should be included:

  • Create and maintain a positive work environment for all cashiers
  • Communicate with customers and address any problems they may have
  • Serve as the primary point of contact for customer service associates
  • Operate registers and perform general checkout functions
  • Generate reliable and accurate till reports from every register
  • Resolve cash tills when closing, ensuring the money matches the report and is stored safely
  • Assist cashiers with requests such as price checks
  • Maintain a clean working environment by wiping down registers during downtime

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Head Cashier Job Description Examples

Example 1

What You Will Do
All Lowe s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Head Cashier, this means:
  • Delivering a checkout experience that is quick, professional, and friendly.
  • Ensuring merchandise is accurately scanned and meets the needs of the customer.
  • Engaging in safe work practices and encouraging others to do the same.
The Head Cashier is responsible for providing excellent customer service during the checkout process. This associate is likely the last interaction with our customer before leaving the store and needs to ensure the customer is satisfied and encouraged to come back to Lowe s. Therefore, engaging with customers as well as attention to detail are extremely important in this role. As Head Cashier, he/she provides supervision, coaching, and support to the Customer Service Associate - Front End Team. Depending on the specific work shift, this associate may also help open or close the front-end of the [website] Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.What We're Looking For

  • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
  • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 months experience using common retail technology, such as smart phones and tablets.
  • 1 year of retail experience as a cashier.
  • Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications
  • 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
  • 1 year of experience as a head cashier.
  • 6 months experience working in any department at a Lowe's retail store.
  • 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
  • 6 months of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).

If you join the Lowe s team, bring any of the above and a winning smile. We ll train and support you with everything else you need to be successful on the job.

Bilingual, Military, And Veteran Applicants Are Strongly Encouraged To Apply.

Benefits offerings change each year, and eligibility varies. For the most up-to-date breakdown of what s available to you, visit [website]

Lowe s is committed to keeping our associates safe during this global pandemic. Consistent with CDC Guidance, we now require all associates to wear face masks while working indoors, regardless of vaccination status, and we have implemented measures to promote social distancing. We will continue to monitor the situation closely and update the mask policy when necessary.

Lowe s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • 4 hour shift
  • 8 hour shift
Weekly day range:
  • Weekend availability

Application work for Lowe's you must be 18 years of age or older. Are you 18 years of age or older? Please only answer with a yes, or a no.

Work Location: One location

Example 2

What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Head Cashier, this means:

  • Delivering a checkout experience that is quick, professional, and friendly.
  • Ensuring merchandise is accurately scanned and meets the needs of the customer.
  • Engaging in safe work practices and encouraging others to do the same.
The Head Cashier is responsible for providing excellent customer service during the checkout process. This associate is likely the last interaction with our customer before leaving the store and needs to ensure the customer is satisfied and encouraged to come back to Lowe’s. Therefore, engaging with customers as well as attention to detail are extremely important in this role. As Head Cashier, he/she provides supervision, coaching, and support to the Customer Service Associate - Front End Team. Depending on the specific work shift, this associate may also help open or close the front-end of the store.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For

  • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications

  • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 months experience using common retail technology, such as smart phones and tablets.
  • 1 year of retail experience as a cashier.
  • Ability to obtain sales related licensure or registration as may be required by law.
Preferred Qualifications

  • 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
  • 1 year of experience as a head cashier.
  • 6 months experience working in any department at a Lowe's retail store.
  • 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
  • 6 months of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Location: 14960 S. Tamiami Trail, Fort Myers, FL 33912

Location: 14960 S. Tamiami Trail, Fort Myers, FL 33912

Job Type: Part-time

Pay: $15.50 - $17.40 per hour

Expected hours: 10 – 30 per week

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
Weekly day range:
  • Weekends as needed



Experience:
  • Cashiering: 1 year Location: In person

Example 3

Cashier / Yard Associate (Mulch Retailer)

Here we grow again!

Ohio Mulchis hiring Head Cashiers & Cashiersfor ALL Columbus Locations !

Applicants must be customer service orientated with experience in a retail environment.

Qualified candidates must have the drive to learn and become familiar with all product offerings, to assure a positive customer experience.

It is about time to join a Great work Environment where you can have Fun while you work making our Customers Experience Memorable !

Job duties include, but not limited to:
  • Use of Point of Sale system
  • Receiving inbound phone calls, placing outbound calls
  • Recording accurate information in various forms
  • Replenish front stock inventory
  • Keep showroom neat, clean and organize

Apply online or visit any Ohio Mulch Location to apply.

Equal Opportunity Employer

Job Types: Full-time, Part-time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance
Shift:
  • Day shift



Education:
  • High school or equivalent (Preferred)

Experience:
  • Cashiering: 1 year (Preferred)
  • Retail sales: 1 year (Preferred)

License/Certification:
  • Driver's License Location: In person

Example 4

What You Will Do
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Head Cashier, this means:
  • Delivering a checkout experience that is quick, professional, and friendly.
  • Ensuring merchandise is accurately scanned and meets the needs of the customer.
  • Engaging in safe work practices and encouraging others to do the same.
The Head Cashier is responsible for providing excellent customer service during the checkout process. This associate is likely the last interaction with our customer before leaving the store and needs to ensure the customer is satisfied and encouraged to come back to Lowe's. Therefore, engaging with customers as well as attention to detail are extremely important in this role. As Head Cashier, he/she provides supervision, coaching, and support to the Customer Service Associate - Front End Team. Depending on the specific work shift, this associate may also help open or close the front-end of the [website] Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.What We're Looking For
  • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
  • Requires morning, afternoon and evening availability any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications
  • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • 6 months experience using common retail technology, such as smart phones and tablets.
  • 1 year of retail experience as a cashier.
  • Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications
  • 1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
  • 1 year of experience as a head cashier.
  • 6 months experience working in any department at a Lowe's retail store.
  • 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
  • 6 months of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched).

If you join the Lowe's team, bring any of the above and a winning smile. We'll train and support you with everything else you need to be successful on the job.

Bilingual, Military, And Veteran Applicants Are Strongly Encouraged To Apply.

Benefits offerings change each year, and eligibility varies. For the most up-to-date breakdown of what's available to you, visit [website]

Lowe's is committed to keeping our associates safe during this global pandemic. Consistent with CDC Guidance, we now require all associates to wear face masks while working indoors, regardless of vaccination status, and we have implemented measures to promote social distancing. We will continue to monitor the situation closely and update the mask policy when necessary.

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Job Types: Full-time, Part-time

Pay: $14.00 - $19.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
Schedule:
  • 8 hour shift
  • Weekend availability
Supplemental Pay:
  • Bonus pay

Application work for Lowe's you must be 18 years of age or older. Are you 18 years of age or older? Please only answer with a yes, or a no.

Work Location: One location

Example 5

Head Cashier

Yellowstone County
Equal Opportunity Employer

Yellowstone County encourages applications from diverse c andidates

and c andidates who support diversity.

Posting Date: June 22, 2022 Department: Treasurer

Salary: $15.75/hour Union contract pending *

Hours: Monday Friday, 8:00 a.m. 5:00 p.m. Grade: D FLSA: Non -Exempt

Accepting applications until filled.

First review of applications on July 6, 2022

Function:

The Head Cashier performs a variety of high level organizational and office support functions work involving responsibility for calculating and receiving payments for a variety of taxes and fees, along with balancing the internet banking transactions. An employee in this class requires an in depth knowledge and underst anding of spreadsheets and formulas within the spreadsheets. An employee in this class is located in an environment associated with payments and collections and must comply with legal requirements, frequent public contact and high volume production. The Head Cashier may greet and direct visitors to appropriate areas or staff and operate a central telephone console or multi-line system to receive and route calls. The work is performed in accordance with established procedures and systems under the direction and supervision of the Cash Management Supervisor.

Minimum Qualifications:

Associate Degree in Accounting; *or*

Graduation from High School or G.E.D.; and

Two (2) years' experience in accounting or bookkeeping including customer service and working with personal computers; *or*

Any equivalent combination of education and experience totaling two (2) years.

Job description available upon request.

TO APPLY:

Submit applications for first review by 5:00 pm on July 6, 2022;

1. County Application

*2. Names, addresses and phone numbers of three (3) employment-related references *

3. Resume

To: Human Resources, Room 106, Yellowstone County Courthouse or to Montana Job Service, 2121 Rosebud

Drive, Billings, MT. Late or incomplete materials will not be considered.

Apply online or download application at [website] Be sure to include your resume.

Applicants who require special accommodation due to disability should contact the Human Resources Office at

256-2705. NOTE: If this position becomes available within 90 days the same applicant pool may be considered.

Job Type: Full-time

Pay: $15.75 per hour

Benefits:
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:
  • Billings, MT 59101: Reliably commute or planning to relocate before starting work Location: One location

Example 6

Starting at $15.00 on day shifts and $16.00 on overnights
Full time position with benefits

Are you ready to lead?

The Shift Lead/Head Cashier is an important part of the store's overall success; modeling behaviors that impact sales and operational processes. In this role, you are empowered to lead the store team when the Store Manager and Assistant Manager are not available. You lead by example when delivering exceptional customer service and teach others to do the same. You are a true team player possessing the ability to adapt to all roles within the store. Take the first step and join the family today! Come on, let's GO!

What will I get when I join the team?
  • $100 Sign on bonus (after 60 days)
  • Store bonus opportunities every 2 months
  • Company bonus opportunities every 6 months
  • Competitive compensation and opportunities for advancement
  • A fun work environment with a family centric environment.
  • Medical, Vision, Dental, and Paid Time Away
  • Company paid Life and Disability Insurance
  • Merchandise and fuel discounts
  • Financial benefits including 401k, profit sharing, bonuses, and performance bases raises.
  • Same day pay!
  • Tuition Reimbursement and many more!

What will I do as a Shift Lead/Head Cashier?

Here are just some of the most important things you will do in this role:
  • Greet every customer with a smile, thanking them for their business, and inviting them back.
  • Perform the role of the Cashier by accurately ringing up sales and merchandise, offering our customer applicable qualifying discounts/promotions when needed.
  • Provide fast and friendly service, while helping build awareness of our products and services.
  • Ensure cleanliness, inside and outside the store including islands and pumps.
  • Properly label, rotate and stock shelves, coolers, and displays.
  • Effectively manage foodservice and beverage programs to ensure maximization of sales.
  • Check in and communicate with vendors as required.
  • Lead completion of key store projects; providing information and assistance where needed.
  • Locate coverage and work with minor scheduling changes due to absences and communicate issues and changes with Store Manager.
  • Partner with Store Manager and Assistant Manager to help develop and motivate team members.
  • Be knowledgeable of and follow all company policies and procedures.
  • Ensure compliance with all cities, county, state, and federal laws affecting store operations including alcohol, tobacco, and Lotto sales.
  • Additional duties as assigned.

What we're looking for:
  • Willingness and passion for delivering exceptional customer service.
  • An excellent communicator with a friendly can-do attitude!
  • Flexible availability to support business needs for a 24/7 operation including holidays and weekends.
  • Leading by example and doing the right thing, always.
  • A history of being a team player! We work together to get the job done.
  • Strong leadership ability with previous experience supervising team members in a food service or retail environment.
  • The ability to think quick on your feet and react to change.

Physical Requirements:Must be able to stand for an extended period. While performing the duties of this job, frequently required to stand, walk, bend, and twist; reach with hands and arms; climb or balance; stoop, kneel, or crouch; and talk and listen. Must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 65 pounds. Work safely in work conditions that include heat, cold, allergen, noise, and fume/chemical/odor from gasoline and cleaning chemicals.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
Schedule:
  • 8 hour shift
  • Holidays
  • Weekend availability
Supplemental Pay:
  • Bonus pay
  • Signing bonus

Ability to commute/relocate:
  • Boise, ID 83704: Reliably commute or planning to relocate before starting work Location: One location
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

What does a Head Cashier do?

Head Cashiers work in a retail or grocery store overseeing a team of Cashiers. They typically handle the daily operations of the store and resolve any unexpected issues that may appear. 783494943cashier20.95ulta6.6retail5.33ulta beauty5.26lowes4.91080161244277.2516.7030.30HOURLY185779842025-10-012025-10-312025-09-012025-09-302025-11-05Head Cashiers are responsible for training Cashiers and monitoring their performance.

Head Cashiers also manage the checkout areas to ensure they’re clean and safe for both employees and customers around the area. They resolve any issues customers may face with Cashiers and respond to complex challenges Cashiers may experience with customers. Head Cashiers are typically in charge of scheduling shifts for their employees and delegating tasks to team members.

Head Cashier skills and qualifications

Being the head cashier requires important skills and qualifications. The following are the most important skills and qualifications to include in a job description:

  • The head cashier needs motivational skills to manage the entire team of cashiers and any other customer service staff, like baggers, in a grocery store.
  • One of the most basic yet essential skills of a head cashier is operating cash registers to quickly get through customer transactions.
  • Because a head cashier spends so much time interacting with customers, their customer service skills must be second to none. The head cashier’s customer service skills should be what the other cashiers look to as an example.
  • To facilitate the best shopping experience for customers, head cashiers must be able to organize effectively. This includes being able to analyze likely busy times and scheduling the necessary cashiers for those times.

Head Cashier salary expectations

A Head Cashier makes an average of $12.09 per hour. Pay rate may depend on level of experience, education and the geographical location.

Head Cashier salary expectations

2025-10-017.2516.7030.30HOURLY
  • Common salary: 16.70 HOURLY
  • Typical salaries range from 7.25 - 30.30 HOURLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Head Cashier education and training requirements

Head cashiers don’t need extensive education to be successful. For the most part, a high school diploma or GED is required to qualify, as training happens on the job. The only training really necessary outside of general skills is learning how to use the company’s POS system and possibly the phone system.

Head Cashier experience requirements

The experience required of a head cashier is a bit more extensive compared with the education requirements. To qualify as a head cashier, applicants will typically need at least two or three years of experience as a cashier. Of course, direct experience in customer service and cash handling is a must.

Job description samples for similar positions

If this 783494943cashier20.95ulta6.6retail5.33ulta beauty5.26lowes4.91080161244277.2516.7030.30HOURLY185779842025-10-012025-10-312025-09-012025-09-302025-11-05Head Cashier job description sample doesn’t quite match what you’re looking for, take a look at these related samples that may be a better fit for your open position:

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Frequently asked questions about Head Cashiers

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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