What does a Help Desk Clerk do?
Help Desk Clerks are technical professionals who work either in-house or remotely to assist customers with technical issues and relay comments, concerns or questions to the IT team. They’ll work with users over the phone, email or a chat box system and will help them with basic technical issues. Help Desk Clerks may also assist customers in setting up or installing the company’s hardware or software system.
These employees are typically responsible for learning and mastering the back end operations of the company’s software or hardware system in order to educate and assist customers accordingly. They typically take feedback from customers and will relay it to the IT team for them to add new updates and features.
Help Desk Clerk skills and qualifications
Successful Help Desk Clerks will usually have certain prerequisite skills and qualifications, which can include:
- Strong written and verbal communication skills
- Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
- Interpersonal skills that function to create connections and positive experiences for customers
- Technological skills specific to the company’s products and trouble-shooting practices
- Patience with customers and ability to remain calm
- Project management skills and familiarity with project management software
- Organizational abilities
Help Desk Clerk salary expectations
No salary data could be found on Indeed Salaries for a Help Desk Clerk. Salary may vary, however, depending on education, experience level, geographical location, type of employment and the industry in which the Help Desk Clerk works.
Help Desk Clerk education and training requirements
A minimum of a high school diploma is often required to work as a Help Desk Clerk, but some companies may prefer candidates to have at least an associate or bachelor’s degree. Previous training in customer service, phone support and word processing is often desirable when hiring a Help Desk Clerk. Some employers may also have their own training program that they require Help Desk Clerks to complete.
Help Desk Clerk experience requirements
Previous experience may or may not be required for Help Desk Clerks, depending on the requirements of the employer. Some hiring managers may prefer to hire candidates with little or no experience and then train within, whereas other hiring managers prefer to hire candidates who have worked in a Help Desk Clerk role. Help Desk Clerks may also come from other industries, working in an administrative or clerical role and then transferring these skills to a new industry.
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