[Job location: Baldwin Park, CA]

Full job duties

• Plan and direct the hotel s main operations, including quality, standards, cleanliness, and guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work with GM to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meetings with all department managers/supervisors to discuss routine operational matters, departmental performance targets, and guest feedback.
• Responsible for various meetings & events in absence of GM.
• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• Be responsible for maximizing profit by consistently delivering the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints, or problems that arise in the hotel.
• Monitor the hotel functions book and familiarize yourself with all updates & amendments.
• Maximize financial opportunities and achieve a proactive up-selling environment throughout the hotel.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand and hotel standard core values.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation, and grooming.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests, and any other persons on the Hotel premises.
• Follow sustainability guidelines and practices related to the corporate initiative.
• Perform other duties as requested by management.

Experience:
- Previous experience in hotel management or a similar role is preferred.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication skills.
- Attention to detail and problem-solving abilities.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

Job Type: Full-time

Pay: $65,000 and + per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 2 years (Required)
• Hospitality: 4 years (Required)

Work Location: In person

Compensation depending on experience. Please submit your resume with compensation expectation.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Please share with us your compensation expectation.

Experience:

• Hospitality: 1 year Location: In person

JOB Description

JOB TITLE: Team Lead Job Code: 109010

Exempt: No Department NAME / #: 9910/Operations

Reports TO: Hotel Manager Location: Varies

# OF Direct Reports: 0 # OF INDirect Reports: 0

Approved BY: EVP - Operations DATE Written/Updated: January 2012

Position Purpose AND Summary

Assists the Hotel Manager in managing the property operations on a day-to-day basis, to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Safe WATCH, Making it
Right and Stop the Leaks). Resolves guest and employee issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Assumes the Hotel Manager s responsibilities when required. Assures 100% guest satisfaction.

MAJOR / KEY JOB Duties

? Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

? Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH,
Making it Right, Safe WATCH and Stop the Leaks)

? Assists the Hotel Manager in maximizing revenues and flow through to GOP to meet or exceed budgeted Ebitda.

? Assists Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.

? Assists with monitoring monthly inventory of supplies and equipment. Ensures that day to day purchases made are within budget and with approved vendors.

? Promotes 100% guest satisfaction throughout the property. Instills 100% guest satisfaction objective to hourly associates.

? Serves as first level of contact for Guest Service issues. Resolves guest issues or determines necessity to escalate to GM, District Manager or Corporate Guest Service Manager.

? Conducts telemarketing and/or sales calls to assist Hotel Manager with sales activities.

? This includes serving as a team lead to all other hourly staff members in the performance of daily work activities.

? Trains employees on Company standards and job performance expectations when the Hotel Manager is not available.

? Upholds and Enforces ESH standards and policy compliance at the hotel level.

OTHER Duties

? Assists with all sales related activities to increase occupancy.

? Supports the Hotel Manager by seeking out potential business in local market.

? Makes sales calls and participates in telemarketing activities.

? Provides other relief or back-up duties as needed at the hotel including front desk coverage as per Company standards, housekeeping, and other duties when needed to ensure optimum operation of the hotel.

? Inspects guest rooms.

? Performs duties in all departments when needed.

? Actively reviews and monitors Social Media websites.

Knowledge, Skills, Abilities & Competencies

? Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.

? Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

? Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

? Supervisory skills to oversee daily activities of 8 to 10 person hourly staff *.*

? Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.

Environmental JOB Requirements

? While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

? The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

? While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

? Associate may be asked to travel to cover additional sites during the Manager s absence.

Minimum Qualifications

Previous hotel experience required

Preferred Qualifications

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
We are following CDC Guidelines and we require employees and guests to continue to wear masks in indoor public space areas. We have protocol in place for guest room, public space and back of the house Location: One location

BE A PART OF OUR Growing TEAM ..

We are currently seeking a Hotel Manager to join our teams at the Hampton Inn Middletown located in Middletown, NY. Perksinclude awesome hotel room discounts, health plans, paid time off and more .see our full list of benefits below.

Apply here or in person at *20 Crystal Run Crossing, Middletown, NY 10941.*

Job Description

This experienced Hotel Managerwill help to oversee all facets of our hotel. This property requires a hands-on professional to help oversee the day-to-day operations and financial performance of the hotel in cooperation with our proven corporate support structure. Our Hotel Manager directly oversees the functions of the Rooms Department, including the Front Office and Housekeeping Department; Establishes department policies and performance guidelines for the Rooms Department; Motivates staff and acknowledges strong performance and provides support where needed; Ensures adherence to hotel policies and established operating procedures; Reviews employee performance and conducts personnel actions such as disciplinary actions, coaching and terminations; Responsible for understanding and enforcing attendance guidelines set forth in the employee handbook; Receives and resolves or assists in resolving guest complaints and employee issues; Oversee the Service Recovery Program; Participates in weekly Revenue calls; Performs Manager on Duty shifts; Performs functions of the General Manager in their absence; Covers shifts at the front desk as needed; Corresponds with group and travel agents to answer special requests for rooms and rates; Assists with sales and marketing efforts as directed; Answers inquiries pertaining to hotel policies and services; Other Duties as assigned.

Additional Job Requirements:

• Minimum of two (2) year s supervisory experience in front office operations or a hospitality service-related field with high customer/client contact preferred.
• Experience in a branded hotel property preferred. Hilton experience highly preferred.
• Professional references from within the hospitality industry.
• Organized, goal oriented, self-motivated, and energetic with a strong desire to achieve success.
• Ability to work nights, weekends and holidays as needed.
• The ability to lift up to 30 pounds.
• All other duties as assigned.

Ability to work with all types of people.

In addition to a great work environment, the benefits our talented team enjoys:

Competitive compensation

Professional development and growth

Paid time off for vacation, holiday and sick

Company-sponsored medical plans

Employee Assistance Program (EAP)

Awesome hotel discounts

Become Part of the TPG Hotels, Resorts & Marina Team

TPG Hotels, Resorts & Marina s is widely recognized as one of the nation s premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Middletown, NY 10941: Reliably commute or planning to relocate before starting work Location: One location

The Front Office Manager will work closely and efficiently with Management and the Front Office to ensure maximum operating efficiency. The candidate will handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. The candidate will handle all training with associates to ensure the hotel meets management standards

• Handle all training with associates to ensure the hotel standards
• Communicate with all department managers on a continuing basis. Especially communicating with the Night Audit each evening/morning
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
• Be very familiar with the hotel computer system for training maintenance and trouble shooting
• Complete weekly supply inventories to ensure adequate supplies
• Complete rate discrepancy report and make needed changes
• Prepare group information sheets
• Complete check-out with balance report
• Complete credit check daily
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities

Job requirements

• Must have 2 years experience as a supervisor / manager in the hospitality industry.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Must pass a background check

Job Type: Full-time

Salary: $20.00 - $25.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• West Palm Beach, FL 33417: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 5 years Location: In person

We are seeking a dynamic Hotel Manager to help lead our team. Our Manager will create a warm welcoming experience for every guest. Your positive attitude will guide our team to achieve greatness.

Key Requirements:

• Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment.
• Assists the Senior VP of Operations in leading the team in the development and implementation of property-wide strategies.
• Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
• Builds relationships with key customers and is involved in the sales process.
• Must be available to work flexible hours including evenings, weekends, & holidays.
• Demonstrates hotel culture by creating a fun, happy, and safe work environment.
• Performs duties of the department supervisors in his or her absence.
• Responsible for the appropriate scheduling of the front office and front desk team members, labor reports, and payroll.
• Monitors statistical and financial records, prepares reports for the hotel.
• Assists in the development of the annual marketing plan by developing strategies to increase occupancy and revenue.
• Monitors the actual to budget ratios throughout the year.
• Responsible for team member engagement, communications, training, and development.
• Responsible for Guest Service scores, reviews the scores with the staff, site areas for improvement, and creates incentives.
• Protects the hotel and assets by enforcing and maintain security, preventative maintenance, and safety program.
• Motivates the staff and establishes a productive and positive work environment.
• Establishes consistent operating procedures.
• Organizes all deposits as directed by the Sr. VP
• Loads all direct bills into the system as directed by the Sr. VP.
• Keeps abreast of the competition.
• Provides all hiring and orientation for new employees.
• Handles guest complaints and special requests.
• Demonstrates a commitment to service and guest engagement.
• Completes additional tasks as assigned.

Job Type: Full-time

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Flexible spending account
• Paid time off
• Relocation assistance

Schedule:

• Monday to Friday
• Night shift
• On call
• Overtime

Supplemental Pay:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Grand Prairie, TX 75050: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 2 years (Required)
• Hospitality: 1 year Location: One location

Hotel Manager - Valet Services

Working with Towne Park offers a variety of employment opportunities for your unique career plan! Whether you're a part-timer, careerist or adventurer, Towne Park gives you the tools to learn and grow. With business in 50+ national markets, there's no limit to where Towne Park might take you!

No matter what you're looking for, Towne Park provides a winning environment working alongside the brightest and friendliest colleagues around. Whether it's team events, giving back to the communities where we live and work, or celebrating a Towne Park win, you'll find a fun and welcoming work experience!

JOB Summary
The Associate Account Manager directly oversees property, responsible for account performance in financial management, guest satisfaction, and client satisfaction and business development objectives. The Account Manager reports to the Area or District Manager responsible for the assigned portfolio of accounts to ensure corporate initiatives and Towne Park cultural perspectives are incorporated within the area's operations. The Associate Manager is responsible for escalating issues to their assigned supervisor to address and correct.

Knowledge, Skills AND Abilities

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
• Demonstrated work ethic, drive, energy, and persistence to achieve goals
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

Qualifications

• Minimum of three (3) years of related experience and/or training; OR equivalent combination of education and/or experience
• Knowledge of general business practices including accounting, human resources and customer service
• Must have and maintain a valid driver's license and clean driving record

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

License/Certification:

• Driver's License Location: Multiple Locations

Upcoming graduates can get hands on experienced with Newport Hotel Group's Manager In Training Program! It is anticipated that after the one year rotational program candidates will be promoted to supervisory or management positions with the company. In addition, the company offers a great starting rate of $21 per hour plus an opportunity for two pay increases within the program.

SIGN ON AND Seasonal BONUS!

ABOUT THE Management IN Training Program

The MIT program is a 12-month rotational program with hands-on experience and in-depth exposure to hotel operations. Trainees will work in all positions throughout the Front Office and Housekeeping Departments. They will also have the opportunity to apply and be considered for a concentration in Human Resources and/or Accounting. This experience will assist in a comprehensive understanding of how hotels operate while developing supervisory and management skills.

WHO CAN APPLY

• Recent graduates with a bachelor's degree in Hospitality/Tourism or Business are preferred.
• Experience in hospitality or related professional areas.

Candidates MUST BE Willing TO

• Work a flexible schedule, including days, nights, weekends and holidays.
• Commit to delivering high levels of customer service.
• Desire to develop as a leader in the hospitality field.
• Work in various positions throughout the Front Desk and Housekeeping Departments. As needed, be willing and able to work in the Food and Beverage Department.
• As this is a rotating position not only through various departments at the hotel but also locations company wide, candidates must be flexible and available to travel as directed to Rhode Island, Massachusetts, New Hampshire and Wyoming.

ABOUT Newport HOTEL GROUP

At Newport Hotel Group, we strive to exceed industry standards with our vision, innovation, and integrity. From our hotel guests to employees to our investors, we deliver outstanding value. By providing a superior service experience, we aim to make every guest at our hotels a repeat customer.

We develop the potential of our employees by encouraging them to be entrepreneurial and innovative, and it is a company priority to promote from within. We seek to create a working environment that is challenging, rewarding, and inspires personal and professional growth.

Benefits Include BUT ARE NOT Limited TO;

• Competitive wages with the opportunity for two increase during the first year of employment
• Medical/Dental/Vision Insurance
• Paid Time Off
• Performance feedback through evaluations
• Action Plans with specific goals
• Supportive, open-door policy work environment
• Work culture that is fun, energetic, and motivating
• Accelerated career development, to include professional enrichment, classes, training programs and much more
• Location depending: free employee meal, free shared ski passes for use at local mountains
• And so much more!!

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Supplemental Pay:

• Signing bonus

Experience:

• Hospitality: 1 year Location: Multiple Locations