What Does a Key Holder Do?
Key Holders work in a retail store to ensure it’s functioning properly and providing a great customer experience. Many of them arrive early to open the store and get items in order for the day. They’ll also typically stay late to close up the store and ensure everything is ready for the following day.
Many Key Holders oversee the other employees to ensure they’re providing a good customer experience and will assist customers with any questions they may have if other staff members are busy. They’re also in charge of maintaining the alarm and security system to keep the store safe and protected. Key Holders are responsible for setting up and arming these systems.
Key Holder Skills and Qualifications
A qualified Key Holder will have the following prerequisite skills and qualifications:
- Excellent organizational skills
- Excellent time-management skills
- Basic computer skills
- Good interpersonal and people skills
- Top-notch customer relation skills
- Excellent written and verbal skills
- Good attention to details
Key Holder Salary Expectations
The data is not available for the average salary of a Key Holder. However, salary will likely vary depending on location and company.
Key Holder Education and Training Requirements
A high school diploma or General Education Development (GED) certificate is enough to apply to this role. The store can provide on-the-job training for Key Holders. However, training and certification in retail management, sales and merchandising, retail operations or marketing operations may be useful.
Key Holder Experience Requirements
A qualified Key Holder should have a minimum of three years of work experience in retail. They should be familiar with security alarm systems, enabling and disabling them. Key Holders should also be familiar with point of sale software and opening and closing the tills. They should be comfortable working on the shop floor and attending to customers.
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