Special Offer 

Jumpstart your hiring with a $75 credit to sponsor your first job.*

Sponsored Jobs posted directly on Indeed with Urgently Hiring make a hire 5 days faster than non-sponsored jobs.**
  • Visibility for hard-to-fill roles through branding and urgently hiring
  • Instantly source candidates through matching to expedite your hiring
  • Access skilled candidates to cut down on mismatched hires

Key Holder Job Description: Top Duties and Qualifications

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
4 min read

A 2025-10-012025-10-312025-09-012025-09-302025-11-05Key Holder, or Retail Key Holder, opens and closes a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.

Key Holder Duties and Responsibilities

A Key Holder needs to carry out a number of duties to excel at their job. These responsibilities include:

  • Opening and closing the store every day
  • Managing the store’s security alarm system, including ensuring it’s in perfect condition, enabling it and disabling it when necessary
  • Storing and protecting the security alarm codes, changing them when necessary
  • Making sure that the store is always clean and properly organized
  • Assisting store cashiers at peak periods
  • Setting employee schedules
  • Attending to customer requests or inquiries in the store
  • Filling in for the store manager when required

Hire your next Key Holder today.

Build a job description

Hire your next Key Holder today.

Build a job description
Close

Key Holder Job Description Examples

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

What Does a Key Holder Do?

Key Holders work in a retail store to ensure it’s functioning properly and providing a great customer experience. Many of them arrive early to open the store and get items in order for the day. They’ll also typically stay late to close up the store and ensure everything is ready for the following day.

Many Key Holders oversee the other employees to ensure they’re providing a good customer experience and will assist customers with any questions they may have if other staff members are busy. They’re also in charge of maintaining the alarm and security system to keep the store safe and protected. Key Holders are responsible for setting up and arming these systems.

2025-10-012025-10-312025-09-012025-09-302025-11-05Key Holder Skills and Qualifications

A qualified Key Holder will have the following prerequisite skills and qualifications:

  • Excellent organizational skills
  • Excellent time-management skills
  • Basic computer skills
  • Good interpersonal and people skills
  • Top-notch customer relation skills
  • Excellent written and verbal skills
  • Good attention to details

Key Holder Salary Expectations

The data is not available for the average salary of a Key Holder. However, salary will likely vary depending on location and company.

Key Holder Salary Expectations

2025-10-01
  • Common salary:
  • Typical salaries range from -
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Key Holder Education and Training Requirements

A high school diploma or General Education Development (GED) certificate is enough to apply to this role. The store can provide on-the-job training for Key Holders. However, training and certification in retail management, sales and merchandising, retail operations or marketing operations may be useful.

Key Holder Experience Requirements

A qualified 2025-10-012025-10-312025-09-012025-09-302025-11-05Key Holder should have a minimum of three years of work experience in retail. They should be familiar with security alarm systems, enabling and disabling them. Key Holders should also be familiar with point of sale software and opening and closing the tills. They should be comfortable working on the shop floor and attending to customers.

Job Description Samples for Similar Positions

If this is not quite what you’re looking for, please check out similar job description samples below:

Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

Frequently asked questions about Key Holders

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

Hire your next Key Holder today.

Build a job description

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found