Leasing Agent Job Description: Top Duties and Qualifications

Last updated: August 22, 2022

A Leasing Agent, or Residential Leasing Agent, is responsible for renting out housing properties and assisting tenants with their needs. Their duties include meeting with prospective tenants to determine lease terms, receiving security deposits and coordinating with current tenants to discuss lease changes.

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Leasing Agent duties and responsibilities

Leasing Agents perform many organizational tasks to help renters and lessees find the property that meets their needs and best promote the business. Their duties and responsibilities often include:

  • Meeting potential renters and guiding them on tours of available units
  • Following up on leads for potential renters
  • Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
  • Preparing leasing documents for potential renters using property standards and regulations
  • Handling the collection of rent payments, security deposits and application fees
  • Keeping residents informed of any changes to rental agreements or upcoming property issues
  • Building a rapport with current tenants to give them personalized service
  • Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms
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What does a Leasing Agent do?

Leasing Agents typically work for apartment complexes or property owners to select qualified renter applicants and enforce lease terms. They meet with prospective tenants at residential properties to show them different housing options and sign leasing agreements. Their job is to perform credit checks, contact references and review bank statements to verify whether an applicant has the proper income or savings and a good credit history. They may also be responsible for maintaining relationships with maintenance companies to perform various jobs like mowing lawns or making repairs to the property.

Leasing Agent skills and qualifications

It is important to hire a Leasing Agent with the right qualifications. Here are some of the most essential skills Leasing Agents should have:

  • In-depth understanding of the real estate industry, including laws, policies and best practices
  • Advanced sales and marketing skills
  • Personable, professional outgoing
  • Good organization, project management and time management abilities
  • Great customer service skills
  • Efficient problem-solving and decision-making skills
  • Effective communication skills, including verbal and written communication
  • Multitasking and time management skills
  • Collaboration and teamwork abilities
  • Multilingual skills to communicate more effectively in diverse areas

Leasing Agent salary expectations

A Leasing Agent makes an average of $1,783 per week. Pay rate may depend on level of education, experience and geographical location.

Leasing Agent education and training requirements

Leasing Agent candidates should have a high school diploma or GED. Some candidates may have an associate or bachelor’s degree in real estate management, business administration or another field. Depending on the state, some candidates may need a leasing license and have passed a certification exam. Some candidates may also pursue professional certifications, such as the National Apartment Leasing Professional (NALP) certification, which demonstrates advanced training in and knowledge of industry best practices.

Leasing Agent experience requirements

Entry-level Leasing Agents may have previous experience in sales, hospitality or customer service positions and would need to complete on-the-job training to learn how to complete role-related tasks. Experienced Leasing Agents may also have previous relevant experience in other industries in addition to previous experience as a Leasing Agent or in another real estate management role.

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Frequently asked questions about Leasing Agents


What is the difference between a Leasing Agent and a Leasing Manager?

The difference between a Leasing Agent and a Leasing Manager lies in seniority and the scope of their responsibilities. For example, Leasing Managers are responsible for managing a team of Leasing Agents or Leasing Consultants to carry out tasks on their behalf. They review the current occupancy rate of one or more properties and look for ways to market vacancies and increase revenue. Leasing Managers also work closely with the Property Manager or Property Owner to determine rent rates and ways to improve property value.

In contrast, Leasing Agents communicate directly with prospective and existing tenants. They give tours and discuss rental agreement terms in accordance with policies laid out by the Leasing Manager. They also receive lease contracts from Managers for new tenants to sign.


What are the daily duties of a Leasing Agent?

On a typical day, a Leasing Agent starts by checking their email and voicemail to respond to messages from current or prospective tenants. They schedule tour appointments for the coming days or weeks and check their to-do list to guide their daily tasks. Throughout the day, they meet prospective tenants and show them one or more properties available for rent. They also work with them to sign lease agreements and obtain security deposits.


What qualities make a good Leasing Agent?

A good Leasing Agent has an investigative nature that motivates them to perform credit checks on prospective tenants, contact references and verify employment to ensure their ability to pay rent on time. They have the ability to make difficult decisions, such as handing out eviction notices or enforcing higher rent payments on tenants. They also have excellent customer service to promote positive interactions with tenants and help them schedule maintenance or repairs. Further, a good Leasing Agent stays updated on local housing laws and regulations to ensure tenants receive fair treatment and accommodation.


Who does a Leasing Agent report to?

A Leasing Agent usually reports to the Leasing Manager to relay information between them and property tenants. They may also report directly to the Property Manager or a Residence Manager. Leasing Agents communicate with these individuals about maintenance issues or determine how to address late payments from a tenant.

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