Logistics Coordinator Job Description: Top Duties and Qualifications

A Logistics Coordinator, or Logistics Specialist Coordinator, prepares, routes and manages a company’s purchase orders. Their main duties include reviewing shipment materials before distributions, collaborating with transportation systems to ensure prompt shipment pick-ups and monitoring shipment costs and productivity processes.

 

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Logistics Coordinator duties and responsibilities

A Logistics Coordinator facilitates communication between production, sales and distribution stages to promote a healthy and efficient supply chain. Their responsibilities often include:

  • Coordinating transportation providers to ensure prompt and proper movement of shipments
  • Responding to customer inquiries and referring clients to the proper channels
  • Reviewing purchase orders and shipping documents to ensure accuracy
  • Making special shipping arrangements as necessary
  • Tracking and fixing shipping errors
  • Preparing bills and invoices
  • Managing distribution and shipment budgets
  • Ensuring that the quality of all services provided meets the required standards
  • Developing processes that make the supply chain more efficient and organized

 

Logistics Coordinator Job Description Examples

 

Example 1

*TITLE: *Logistics Coordinator - Overnight *ABOUT THE Company: * American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers. *S**Ummary*: The role of the dispatcher is to effectively achieve customer satisfaction by identifying the appropriate resources to accomplish the transportation request both on pickup and delivery. The task not only requires an analysis of the service as described by the customer but the analysis of the transportation resources available and the likelihood of success. The dispatcher must be proactive in anticipating the resources necessary during a work shift and securing the resources to ensure on time performance. *Reports TO: * Site Operations Manager *Responsibilities*: * Process service requests within the American Expediting shipment management system, generate e, and verify shipping documentation where applicable * Dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications or needs * Work with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request * Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met * Reporting wait time to customer in real time * Retrieving real time pictures of multi-shipment orders/ dry ice replenishment/ shipments left at residences * Documenting QA service issues, capacity issues and multi-courier commissions * Calling IC drivers and vendors when jobs are approaching OB and POD deadline * Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns. * Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information * Communicate Chain of Custody standards * Consult with managerial personnel in order to meet operational goals * Other duties/tasks as assigned *Skills: * * Excellent verbal communication and problem-solving skills * Interpersonal skills; ability to foster teamwork and motivate/coach others. * Familiar with time zones and military time * Decisive under pressure and time constraints * Knowledge of local and regional geographical area; accurately and quickly read maps * Computer skills including Microsoft Word, Outlook, Email * Knowledge of principles and processes for providing customer service *Qualifications: * * High School diploma/GED; Associates degree or other school training beyond high school is preferred * Flexibility in working hours required * Must be able to pass a pre-employment background check and drug screen Job Type: Full-time

Example 2

As a Logistics Coordinator / CSR, you will work closely with Account Managers and the Sales team on assigned accounts. Your priorities will be executing customer service while providing timely entry of freight from customers to the operations group. You will be focused on securing the best rates on a spot or contractual basis while maintaining service levels. You will maintain strong relationships with assigned customers by rating, accepting and executing their business plan. *In this role you will: * * Provide customer service excellence by serving existing customer accounts * Maintain regular contact with customers to understand needs and identify business opportunities * Oversee order management of customer orders received via EDI, email, web portals, etc. * Ensure accurate order entry into company TMS software * Identify potential issues and utilize critical thinking to determine the best course of action * Interacts with customers via phone and other electronic methods * Solicit regular feedback from the Customer Success Manager regarding performance evaluation * Understand and leverage appropriate software and industry tools to improve margin yield * Assist in account development and account forecasting * Meet or exceed required load acceptance and load generation goals * Perform other duties as assigned *Gulf Relay is looking for: * * Associates or Bachelors degree preferred * Clear and concise communication skills * Strong customer service skills with the drive to resolve issues * Competent in Microsoft Office Suite and other business-related applications * Fast-paced and able to multitask in a high-pressure environment * Ability to take verbal/written instruction and execute with confidence * Excellent organizational skills * Team player who can also produce independent results Job Type: Full-time Pay: $12.00 - $14.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Day shift * Monday to Friday Ability to * Jackson, MS: Reliably commute or planning to relocate before starting work (Preferred) Work Location: One location

Example 3

*Position Specific Responsibilities: * * Planning and tracking loads/shipment activities and maintaining accurate records * Identifying traffic problems and/or issues creating appropriate corrective action plans to achieve desirable results on time * Communicating with drivers and customers to schedule shipment activities and performing administrative tasks to deliver high-quality service for all parties * Utilize organizational equipment and updated required information into systems complied with state and federal rules, procedures and regulations * Correspond with customers; report client requests * Continued knowledge of industry relevant laws, regulations and requirements *Skills & Competencies: * * Outstanding organizational skills and ability to prioritize and reorganize workload in order to meet deadlines in a dynamic work environment * Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment * Excellent problem-solving skills and coordination abilities * Strong communication and interpersonal skills * Be able to demonstrate attention to details and follow through * Ability to work with little supervision and track multiple processes * Computer-savvy with a working knowledge of programs * Team player and can collaborate with others * Must exercise confidentiality * * BS/BA or prior relevant experience * Ability to work a flexible schedule if needed Job Types: Full-time, Contract Pay: $13.00 - $17.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift Education: * Bachelor's (Preferred) Experience: * Microsoft Office: 1 year (Preferred) Work Location: One location

What does a Logistics Coordinator do?

Logistics Coordinators are typically employed by supply chain operations to manage the storage and transportation processes of the organization’s inventory and goods. They’ll acquire, store and take inventory of the raw materials needed for a product. Once the product is ready for distribution, the Logistics Coordinator will perform a quality check. They’ll then review the purchase orders and will prepare the product for delivery.

As it’s being delivered, the Logistics Coordinator will review and monitor the shipment’s delivery timeline to ensure it reaches the customer the customer quickly and safely. If there are any shipment or inventory issues, the Logistics Coordinators are responsible for addressing and resolving them.

 

Logistics Coordinator skills and qualifications

Logistics Coordinators use a variety of soft skills and industry knowledge of best practices to maintain and improve the stages of the supply chain. Those skills often include:

  • Effective communication, including writing, speaking and interpersonal communication
  • Quick critical thinking and problem-solving abilities
  • Excellent customer service and client relations skills
  • Keep organization and time management skills
  • Good collaboration and team work abilities
  • Great leadership and goal-setting skills
  • Ability to work in a fast-paced environment
  • Advanced data analysis and data visualization
  • Expert inventory management
  • Ability to use computers, software and other technology for inventory and communication purposes
  • Understanding of the supply chain, including common obstacles and effective solutions

Logistics Coordinator salary expectations

A Logistics Coordinator earns an average of $16.72 per hour. Pay rate may be based on level of education, experience and geographical location.

 

Logistics Coordinator education and training requirements

Many Logistics Coordinators have an associate or bachelor’s degree in business, supply chain management or a related field. In those programs, they completed coursework and gained critical knowledge in logistics, operations management, analysis, accounting and finance. Some candidates may have a background in a field relating to their industry, such as engineering or health care. Other candidates may have an in-progress or completed master’s degree, such as a Master of Business Administration or another relevant degree.

Candidates often complete hands-on training through internships, co-ops or class projects, allowing them to develop skills, practice strategies and perform role-related tasks.

 

Logistics Coordinator experience requirements

Entry-level candidates with internship experience may be great candidates to train in house, using the expertise of a more experienced Logistics Coordinator. Other entry-level candidates may have one to three years of experience working in an assistant capacity under experienced Logistics Coordinators. Candidates with more experience, such as those who have up to five years of related industry experience, like have industry and leadership experience or previous experience in a Logistics Coordinator.

 

Job description samples for similar positions.

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Frequently asked questions about Logistics Coordinators

 

Who reports to a Logistics Coordinator?

All employees who work in a supply chain warehouse will typically report to the Logistics Coordinator with any updates on shipments, inventories or deliveries. If there are any complex problems that occur with delivery costs, shipment timelines or inventory levels, the Warehouse Workers will report these issues to the Logistics Coordinators to logically and quickly resolve them. 

If the Delivery Drivers work in-house for the same organization as the Logistics Coordinators, they’ll usually report directly to Logistics Coordinators as well. These Delivery Drivers will provide updates on their shipments and will inform Logistics Coordinators if they fall behind on delivery schedules, so they can plan accordingly and notify customers. 

 

Do Logistics Coordinators have different responsibilities in different industries?

There are a wide variety of industries that Logistics Coordinators may work in, which may cause their responsibilities to vary depending on which they operate in. Some of them may work in healthcare, preparing medical equipment and communicating with various facilities on purchase orders and delivery times. Others may work in education, regularly contacting schools and universities to determine which supplies are needed for shipping each month. 

There are also Logistics Coordinators who work in manufacturing and will regularly spend their time in the warehouse gathering and supplying raw materials for products. They’ll also consistently take and organize inventory levels to ensure there are enough materials available for product creation. 

 

What settings do Logistics Coordinators typically work in?

The setting a Logistics Coordinator works in typically depends on the industry. Some of them may work primarily in an office, regularly taking purchase orders and reaching out to clients for delivery and product updates. Others may work directly in the warehouse or plant, communicating with employees to determine which materials are needed, tracking shipment times and resolving any issues that could affect the productivity and efficiency levels of employees. 

 

What makes a good Logistics Coordinator?

A strong Logistics Coordinator should have impressive written and verbal communication skills, as they regularly reach out to customers via email or phone calls. Similarly, they must use interpersonal skills to listen to the needs of their employees and to relay important material, shipping and inventory details to them. 

Since many issues may arise in the warehouse each day, Logistics Coordinators must have great problem solving and critical thinking skills to come up with quick and effective solutions. Ideal candidates should also be computer-savvy and have experience using logistics software to efficiently input data and shipping updates on a regular basis. 

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