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Medical Office Assistant Job Description: Top Duties and Qualifications

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A 351972552medical assistant11.8medical receptionist6.41receptionist5.87office assistant3.87administrative assistant2.897288718212818.9519.3633.60HOURLY1506350112025-10-012025-10-312025-09-012025-09-302025-11-05Medical Office Assistant, or Medical Secretary, is responsible for managing the administrative and clerical tasks at a medical clinic or other private healthcare practice. Their duties include responding to messages from patients, scheduling appointments according to staff availability and processing insurance claims.

351972552medical assistant11.8medical receptionist6.41receptionist5.87office assistant3.87administrative assistant2.897288718212818.9519.3633.60HOURLY1506350112025-10-012025-10-312025-09-012025-09-302025-11-05Medical Office Assistant duties and responsibilities

A Medical Office Assistant’s responsibilities vary depending on the size and capacity of the medical facility they work for as well as the services it offers, but their main goal is to manage the front desk and handle any necessary clerical duties. Their typical day-to-day responsibilities include:

  • Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
  • Answering phone calls, creating appointments, directing the calls as required and handling all queries
  • Informing the Doctor, Nurse or other healthcare facilitators about impending appointments
  • Maintaining a filing system for all patient documents and reports submitted
  • Answering emails and other electronic messages as required
  • Creating invoices and bills, processing insurance forms and managing vendors and contractors
  • Managing inventory and placing orders as required
  • Transcribing all notes and documents related to treatments

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Medical Office Assistant Job Description Examples

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Job Description Best Practices
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What does a Medical Office Assistant do?

Medical Office Assistants work in the front desk or office area of a healthcare provider to manage communications with patients, insurers and medical staff. Their role is to keep track of patient information and organize office records to ensure that all patients get prompt care and provide the correct payment information for their accounts. Medical Office Assistants interact with patients by helping them fill out intake forms, calling to remind them about appointment times, working out payment schedules and explaining next steps to process a referral or fill a prescription. They file medical paperwork and record interactions related to each file.

351972552medical assistant11.8medical receptionist6.41receptionist5.87office assistant3.87administrative assistant2.897288718212818.9519.3633.60HOURLY1506350112025-10-012025-10-312025-09-012025-09-302025-11-05Medical Office Assistant skills and qualifications

Medical Office Assistants should be self-motivated with a desire to help others, and they need a strong set of skills and qualifications to successfully handle their job duties. Some of their most essential skills include:

  • Customer service skills and telephone etiquette
  • Familiarity with medical terms and technology
  • Understanding of law and ethics pertaining to medical practices
  • Basic accounting and math skills
  • Strong computer, data entry and office management skills
  • Excellent verbal and written communication skills
  • Empathy and compassion to give support to patients
  • Attention to detail and problem-solving skills

Medical Office Assistant salary expectations

A Medical Office Assistant makes an average of $14.69 per hour in the United States. This amount may vary depending on a candidate’s level of education and experience.

Medical Office Assistant salary expectations

2025-10-018.9519.3633.60HOURLY
  • Common salary: 19.36 HOURLY
  • Typical salaries range from 8.95 - 33.60 HOURLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Medical Office Assistant education and training requirements

Individuals need a minimum of a high school diploma or GED to become Medical Office Assistants. However, employers may prefer to hire candidates who have earned an associate degree or completed a medical assisting program. Organizations also look for applicants who have obtained the Certified Medical Administrative Assistant certification offered by the National Health Career Association. Some Medical Office Assistants need less education and can learn their duties on the job, but most employers prefer candidates to have a working knowledge of topics like medical terms and codes, laws and ethics and practice and malpractice specialties.

Medical Office Assistant experience requirements

The amount of experience candidates need to become Medical Office Assistants varies based on the size of the medical facility and the duties they would be required to do. A smaller clinic may hire applicants with minimal experience in customer service or office management, while larger organizations may require candidates to have experience in a similar position. Externship experience with any medical office while pursuing certification is acceptable as well.

Job description samples for similar positions

If you’re looking for candidates for similar roles in this field, check out these related job descriptions:

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Frequently asked questions about Medical Office Assistants

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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