What does a Medical Receptionist do?
Medical Receptionists are employed at hospitals and clinics to facilitate communication and recordkeeping in the medical office. Their main role is to serve as a point of contact for patients before and after their appointment, recording interactions and tracking files as necessary. Medical Receptionists communicate with outside medical institutions like laboratories and private practices that treat the same patients. They update Doctors about the status of tests or schedule changes. They securely gather patient information and enter it into digital and physical databases for east reference, sending hard copies of patient files to other Doctors and insurers when necessary.
Medical Receptionist skills and qualifications
A successful Medical Receptionist will have various skills and qualifications, such as:
- Communication skills to converse clearly over the telephone and in person
- Organization and time management to manage a variety of tasks effectively
- Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
- Technological skills, such as using word processing and spreadsheet programs to track data
- Interpersonal skills to interact positively with patients who may be upset or stressed
Medical Receptionist salary expectations
A Medical Receptionist makes an average salary of $14.28 per hour. Pay rate may depend on level of experience, education and the geographical location.
Medical Receptionist education and training requirements
A Medical Receptionist generally needs a high school diploma. However, there are no federal requirements for a Medical Receptionist to hold any certain certification or license. Your organization may require formal training in medical software, medical terminology, medical office procedures, medical ethics, coding and other common practices.
Medical Receptionist experience requirements
A Medical Receptionist is typically an entry-level position. On-the-job training is usually provided, and you can ask if a candidate has experience answering phones, filing paperwork or doing other related tasks. To minimize training time, request applicants with one or more years of experience in general reception work. Fast-paced environments and particularly demanding positions might request one to three years experience or more as a Medical Receptionist at another practice.
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