How to write a Medical Receptionist job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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What does a Medical Receptionist do?

A medical receptionist assists patients and visitors of a medical office. They maintain the organization of a medical office and ensure the medical environment is welcoming, calm, and quiet for patients and their families. Medical receptionists provide compassionate service to patients while calmly managing patient communication, filing, and answering telephones.

Medical Receptionist job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Medical Receptionist job titles

  • Medical Receptionist
  • Medical Receptionist (2+ Years’ Experience)
  • Hospital Medical Receptionist
  • Medical Receptionist (Part-Time)
  • Medical Assistant/Receptionist

Medical Receptionist job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Medical Receptionist job summary

Our thriving internal medicine practice needs an experienced Medical Receptionist who can take over the administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization. We’re looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service. There are a few advancement opportunities for the successful applicant.

Medical Receptionist responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

Examples of Medical Receptionist responsibilities

  • Answer multi-line phones and either direct the caller to the appropriate party or handle the caller’s needs yourself
  • Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
  • Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
  • Process payments from patients for co-pays and uninsured visits
  • Schedule appointments for new and recurring patients based on Physician and PA/NP availability
  • Maintain hard copy patient records as well as the files stored in our EHR
  • Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
  • Provide patients with support and guidance as needed

Medical Receptionist qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Medical Receptionist skills

  • High school diploma/GED required (Associate degree preferred)
  • 1+ years’ experience in medical assisting or administration
  • Familiarity with ECW a plus
  • Ability to handle a fast-paced environment and prioritize tasks based on importance
  • Excellent communication and problem solving skills
  • Familiarity with Microsoft Office and desktop publishing software

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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