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Merchandise Associate Job Description: Top Duties and Qualifications

Last updated April 16, 2026
Edited by Indeed Employer Content Team
Edited by Indeed Employer Content Team
Last updated April 16, 2026
Our mission

Indeed’s Employer Guide helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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38044930635737617371567.2515.6227.40HOURLY2026-03-012026-02-01

376173413retail9.16marshalls6.46tj maxx5.51retail sales associate4.57tractor supply3.613804493063577.2515.6227.40HOURLY191371562026-03-012026-03-312026-02-012026-02-282026-04-05Merchandise Associate duties and responsibilities

Merchandise Associates focus on the retail space where customers shop to keep it neat and the products easily accessible. Some typical 376173413retail9.16marshalls6.46tj maxx5.51retail sales associate4.57tractor supply3.613804493063577.2515.6227.40HOURLY191371562026-03-012026-03-312026-02-012026-02-282026-04-05Merchandise Associate job duties include:

  • Stocking new products as they come in or as the shelves get low
  • Organizing the products on the shelves
  • Tidying up the store
  • Answering questions for customers and helping them find products
  • Receiving new shipments
  • Monitoring inventory levels
  • Building and setting up special product displays
  • Helping out in other areas as needed to keep the store running smoothly

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Merchandise Associate Job Description Examples

Example 1

At Homesense, we re helping people let their personality shine in their home. We re out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work environment is ever-evolving - and always encouraging. Every shift is a new opportunity to Discover Different.

Job Summary:

Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.


Responsibilities:

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs during customer interactions
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts ongoing recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintenance of a risk-free environment
  • Performs other duties as assigned
Requirements:

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong organizational skills with attention to detail
  • Capable of handling multiple tasks at one time
  • Able to respond appropriately to changes in direction or unexpected situations
  • Possesses strong communication skills
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors to accomplish tasks
  • Retail customer experience preferred
We embrace the unknown? at Homesense - and support each other along the way. Every day is a new adventure, a fresh chance to reinvent retail. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover
Different. In fact, that s what it s like throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Sierra.
Discover Different also means we embrace each other s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: HomeGoods Store 0039 || 300 Mishawum Road, Unit 120 || Woburn || MA || 01801

Job Type: Part-time

Benefits:
  • Employee discount
Shift:
  • 4 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
Weekly day range:
  • Monday to Friday
  • Weekend Location: One location

Example 2

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Job Summary:

Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.


Responsibilities:

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs during customer interactions
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts ongoing recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintenance of a risk-free environment
  • Performs other duties as assigned
Requirements:

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong organizational skills with attention to detail
  • Capable of handling multiple tasks at one time
  • Able to respond appropriately to changes in direction or unexpected situations
  • Possesses strong communication skills
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors to accomplish tasks
  • Retail customer experience preferred
We re reinventing retail and helping people discover that next find that s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that s what it s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marshalls Store 0546 || 8657 Villa La Jolla || La Jolla || CA || 92037

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:
  • Employee discount
Shift:
  • 4 hour shift
  • Day shift
  • Evening shift
  • Night shift
Weekly day range:
  • Monday to Friday
  • Weekend Location: One location

Example 3

JOB Summary
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business.
Duties AND Responsibilities
Major Areas of Responsibility:
Customer Experience
  • Role models REACH principles with internal / external customers
  • Supports a positive store culture and embodies all aspects of a Green Culture Pulse
  • Promotes TJX Rewards credit and loyalty programs during customer interactions
  • Supports and responds to all Front End coverage needs
  • Supports and responds to all Dressing Room and Jewelry needs
Human Resources
  • Upholds a culture of honesty, integrity, and respect
  • Communicates accurately and effectively with management and Associates
  • Accepts ongoing recognition and constructive feedback
  • Adheres to all labor laws and Associate meal and break period policies
Store Operations
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and
participates in the maintenance/cleanliness of the entire store, e.g. Single Queue, Associate
Lounge, backroom and facilities

  • Maintains all floor care cleanliness standards including the maintenance and operation of the scrubber and buffer
  • Processes and prepares merchandise for the sales floor following Door to Floor and Working
Smart principles
  • Adheres to all Front End policy and procedures including the ringing sequence and all operational controls (RIL, Voids, Refunds, etc.)
  • Balances register draws and or cash office as required
  • Ensures 'go backs' are properly tagged/hung and promptly returned to the sales floor
Merchandising
  • Maintains and upholds merchandising philosophy
  • Adheres and upholds all merchandise and signage standards
  • Partners with Merchandise Coordinator on the creation and maintenance of compelling features, flexing the sales floor as needed
  • Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
  • Initiates and participates in store recovery as needed throughout the day
Loss Prevention & Safety
  • Supports and participates in store shrink reduction goals and programs
  • Adheres to all operational and loss prevention controls in accordance with company guidelines and policies
  • Properly handles damages, no tickets, and mismates
  • Identifies and communicates alert signals and potential safety issues immediately to
management/loss prevention to ensure a risk-free environment
  • Does not engage in the pursuit of or apprehension of shoplifters
JOB Knowledge
-Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in
Accounting, Law Degree).
-Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).
-Excellent customer service skills
-Strong organizational skills with an attention to detail
-Capable of handling multiple tasks at one time
-Ability to respond appropriately to changes in direction or unexpected situations
-Team player, working effectively with peers and supervisors to accomplish tasks
-Strong communication skills; verbal and written. Listens and responds appropriately
-Available to work flexible schedule to support business needs
-Minimum experience required to perform this job.
-Retail or customer experience preferred

Job Type: Part-time

Pay: $15.00 - $15.50 per hour

Expected hours: 20 – 29 per week

Benefits:
  • 401(k)
  • Employee discount
  • Flexible schedule
  • Paid time off
Shift:
  • Day shift
  • Evening shift
  • Morning shift
Weekly day range:
  • Every weekend
  • Monday to Friday
  • Weekends as Location: In person

Example 4

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Contribute To The Growth Of Your Career.
Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs during customer interactions
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts ongoing recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintenance of a risk-free environment
  • Performs duties as assigned
Who We Are Looking For:
  • You!*
  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong organizational skills with attention to detail
  • Capable of balancing multiple tasks at one time
  • Able to respond appropriately to changes in direction or unexpected situations
  • Possesses strong communication skills
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors to accomplish tasks
  • Retail customer experience preferred

A Few More Reasons to Love TJX.

  • Competitive Compensation
  • Weekly Paychecks
  • Associate Discount
  • Career development opportunities
  • TAAP TJX Associate Assistance Programs
  • Be a part of an inclusive team
  • Flexible work schedules
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
At TJ Maxx there s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: TJ Maxx Store 0732 || 1400 Lakeshore Rd. || Gilford || NH || 03249

Job Type: Part-time

Shift:
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
Weekly day range:
  • Every weekend
  • Monday to Friday
  • Weekends as Location: In person
Our mission

Indeed’s Employer Guide helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

What does a 376173413retail9.16marshalls6.46tj maxx5.51retail sales associate4.57tractor supply3.613804493063577.2515.6227.40HOURLY191371562026-03-012026-03-312026-02-012026-02-282026-04-05Merchandise Associate do?

Merchandise Associates work in all types of retail settings, including grocery, department and discount stores and specialty shops. While the merchandise they handle might vary, their main duties are to keep the shelves fully stocked, tidy and organized to help increase sales. This role helps create a visually appealing retail space that makes products easy to find. Merchandise Associates may also encourage people to buy more items by positioning the products in highly visible locations. Spending so much time on the floor means Merchandise Associates interact regularly with customers to help them have a positive shopping experience.

376173413retail9.16marshalls6.46tj maxx5.51retail sales associate4.57tractor supply3.613804493063577.2515.6227.40HOURLY191371562026-03-012026-03-312026-02-012026-02-282026-04-05Merchandise Associate skills and qualifications

Merchandise Associates use their retail experience and people skills to create a retail space that’s beneficial for the store and its customers. Some skills and qualifications they use to achieve that include:

  • Being customer-oriented with the ability to handle a variety of people
  • Ability to manage multiple tasks in a fast-paced environment
  • Exceptional organizational skills to manage products
  • Ability to work well on a team
  • Familiarity with technology, such as inventory systems
  • Ability to move products to various locations and place them on shelves
  • Strong communication skills
  • Eye for visual design to set up displays in an appealing way

Merchandise Associate experience requirements

Most employers require at least some prior retail experience for Merchandise Associate careers. If candidates don’t have retail experience, a previous job in customer service or a similar role might be enough.

Merchandise Associate education and training requirements

Merchandise Associate positions typically only require a high school diploma. The position involves retail knowledge and soft skills, but it doesn’t require extensive technical skills or knowledge that would necessitate having a college degree.

Job description samples for similar positions

If this isn’t the exact position you need for your store, consider these similar options:

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Merchandise Associate job description FAQs

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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