Night Auditor Job Description: Top Duties and Qualifications

A Night Auditor, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

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Night Auditor duties and responsibilities

The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

  • Balancing the accounts from day shift
  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments
  • Answering calls and queries related to potential booking

Night Auditor Job Description Examples

 

Example 1

A growing Hotel Management company is seeking highly motivated professionals to join our fast-paced team, where guest service is our number one priority. As part of a growing company, we are looking for applicants with the desire to grow with us. We value individual strengths and talents and give our team the tools they need to be successful. We offer competitive wages, flexible scheduling, incentive programs and opportunity for growth. We have various shifts available, for full or part time team members; scheduling will be further discussed at the interview. Holidays, nights and weekends will be required as needed. *_The Position -Night Auditor: _* Your contributions to the team help make our guests feel welcomed from the moment they first encounter your genuine smile and helpful attitude, especially in those overnight hours. You overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service. *_General Duties & Responsibilities: _* * Audit, post and balance daily cashiers' work and compiles information for hotel’s financial records. * Post room charges and room taxes to guests’ accounts. Processes guest credit card vouchers. * Verifies all postings and balances. * Check all SRP Codes for miscoding and advance purchases for advance payment postings. * Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. * Tracks rooms’ revenues, occupancy percentages, and other front office statistics. * Prepares and sends daily operations reports to management. * Back-up computer system files, close system, run end of day and close day. * Generally, as likely the only staff member working at the hotel during the night shift, be cognizant of possible security and maintenance issues that may affect the guests and hotel. * Acts as MOD in the absence of the AGM/GM. *_Other General Requirements of the Position: _* * High school diploma or equivalent. * Previous hotel-related experience preferred. * Accounting background preferred. * Strong communication, organization, and problem-solving skills. * Knowledge of proper telephone etiquette. * Knowledge of principles, values and processes for providing superior guest service. * Excellent organization and time management skills. * Knowledge of surrounding areas and local events. * Ability to multi-task and be detailed oriented. * Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. * Ability to understand principles of auditing, balancing, and closing out accounts. * Ability to stand for an extended period across an entire work shift. * Skilled in the use of front office equipment. * Ability to work a flexible schedule, including weekends and holidays. *_Recruitment Process_* An employment application is required for every position applied for and must be filled out completely, showing clearly that the minimum qualifications are met. All statements are subject to investigation and verification. False statements will be cause for disqualification, removal from the eligibility list, or discharge from employment. The testing process will include one more oral interviews with senior management staff as well as a written test (if deemed necessary). *_Compensation_* To be determined. *_Disclosure_* We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, marital status, sexual orientation, age, medical condition, physical or mental disability, or service as a military veteran. In addition to federal law requirements, we comply with applicable state and local laws governing in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Job Types: Full-time, Part-time Pay: $11.00 - $14.00 per hour Schedule: * Holidays * Night shift * Weekend availability Education: * High school or equivalent (Preferred) Experience: * Hotel Experience: 4 years (Preferred) * Front Desk: 3 years (Preferred) Work Location: One location

Example 2

*Guest Service Representative / Night Audit * *Motel 6 * *1990 West North Temple* *Salt Lake City, UT 84116* About the role Come join a company that has been growing rapidly and outperforming the market segment over the last 5 years. G6 Hospitality, which represents the Motel 6 and Studio 6 brand has initiated a system-wide renovation effort, invested in technology and has expanded globally. Specifically, within the Human Resources team we have recently made new investments in technology to better support our team members and put a greater focus on talent management, career pathing and development. What you will be doing Our Guest Service Representatives create a hospitable guest experience while performing tasks at the front desk. The GSR is a member of the Welcome Team and is a vital position to us as it provides the first impression of our brand. We are dedicated to providing you a safe environment and giving you the training to help you excel in your role. Lastly, it is difficult to find any environment that offers the room for growth, defined career paths and stability that we offer our Team Members. The “_top six @ __6_” * People excellence – exhibits a heart for service with dedication to customer service and teamwork * Product excellence – deliver a great guest experience with friendly, smiling service and a fast and accurate check in * Guest excellence – cheerfully interact and assist guests with information about the property and local amenities * Guest experience – identifies opportunities to increase revenue * Partner excellence – at times, may have to perform duties of other property positions to ensure we are driving a great guest experience * Other duties – participates in all training and safety meetings What we are searching for The Guest Service Representative is vital to the delivery of our brand promise of delivering a clean, comfortable room with great service. To do so requires: * Holds a deep heart for service * Desire to grow in the organization * Charismatic and thoughtful * Enjoys getting to know new people * Maintaining high standards and the appearance of the front desk * Ongoing communication with the General Manager to address any opportunities We feel the successful candidate has these qualifications and experience: * Ability to work nights and weekends * Basic reading and writing skills * Basic communication skills * Ability to work with minimal supervision * Ability to work safely * Ability to meet all employment qualifications at the time of hire What it’s like at G6 At G6 Hospitality our Team Members...... * Explore a fulfilling career path full of possibilities * Learn from the best and brightest people in the hospitality industry * Connect with the community, employees and leadership * Are authentic and are appreciated for who they are * Smile and have someone smile back at them What will you have room to do? Salary Range: $13.75 to $15.00 Job Type: Full-time Pay: $13.75 - $15.00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Holidays * Monday to Friday * Night shift * Weekend availability Shift availability: * Overnight Shift (Required) Work Location: One location

What does a Night Auditor do?

Night Auditors typically work for hotels, inns and other establishments to provide beneficial customer service to hotel guests while managing guest records and other important documents. They work closely with other hotel staff to coordinate room service requests or cleaning service needs from guests. Their job is to perform a combination of tasks to uphold customer service and certain administrative tasks for their employer. They may also be responsible for determining inventory needs and writing checks to go out to suppliers.

Night Auditor skills and qualifications

Night Auditors must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people. Other skills and qualifications include:

  • Strong customer service skills
  • Knowledge of safety and security procedures
  • Advanced math and bookkeeping skills
  • Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
  • Attention to detail and organizational skills
  • Time management and multitasking skills
  • Excellent verbal and written communication skills
  • Ability to solve problems and diffuse tense situations

Night Auditor salary expectations

Night Auditors make an average of $12.09 per hour in the United States. This pay rate may vary depending on the organization’s location and the candidate’s experience and education.

Night Auditor education and training requirements 

A high school diploma is the minimum requirement to become a Night Auditor. However, establishments with higher ratings and capacities may prefer to hire candidates who are either experienced or have pursued higher education in the field. For example, some applicants pursue an associate degree in business, hospitality or administration. Some employers also look for candidates who have been trained and gained certification in areas like data entry, word processing, accounting and bookkeeping, office management and customer service.

Night Auditor experience requirements

The amount of experience a Night Auditor needs depends on the specific establishment and the duties they are required to do. Employers typically look for candidates who have experience in related jobs, such as hospitality, customer service or retail positions. This gives them experience handling cash and credit cards, balancing registers, printing reports and updating invoices. Some organizations may also prefer applicants who have specifically worked in an entry-level front desk position. Certification in emergency procedures, such as first aid, fire, hazardous material threats and natural disasters, is also a plus.

Job description samples for similar positions

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Frequently asked questions about Night Auditor

 

What is the difference between a Night Auditor and an Internal Auditor?

The difference between a Night Auditor and an Internal Auditor refers to their education and qualifications and the industries they work in and job focus areas. For example, Night Auditors typically have a bachelor’s degree in hospitality, accounting or business. Depending on the requirements of their employer, they may have more job responsibilities relating to customer service than managing guest transactions and supplier invoices. In contrast, an Internal Auditor typically holds a bachelor’s degree in accounting or finance. 

They have the opportunity to work in a variety of different industries to analyze their employer’s internal accounting procedures to detect fraud and ensure compliance with financial laws and regulations.

 

What are the daily duties of a Night Auditor?

On a typical night, Night Auditors arrive at their workplace shortly before the start of their shift. They speak with daytime front desk staff to determine what tasks they need to complete, potential guest interactions and late check-ins. Throughout the night, Night Auditors divide their time between serving hotel guests and balancing the day’s transactions. They prepare checks to send to vendors the next day, note any payments guests need to make and check invoices to ensure they received the correct number of supplies from a vendor.

 

What qualities make a good Night Auditor?

A good Night Auditor is someone who has the ability to remain calm under pressure. This is especially important when they have multiple requests from customers in addition to their financial workload. They have a proficient understanding of financial practices and continuously look for ways to improve their ability to balance checkbooks, manage invoices and use financial software. 

Further, a good Night Auditor has excellent interpersonal communication, allowing them to speak with hotel guests, other hotel staff and vendors or suppliers in an effective way. A good Night Auditor also has superb attention to detail to identify mistakes in financial transactions.

 

Who does a Night Auditor report to?

A Night Auditor usually reports to the Night Manager within a hospitality establishment. The Night Manager oversees all staff and operations during the night shift. They provide Night Auditors with tasks to complete, like verifying guest payments or writing checks for suppliers. Night Managers also act as a point of communication for Night Auditors and other staff when they need help handling complex guest needs or complaints.

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    Last updated: Apr 28, 2021