Operations Analyst Job Description: Top Duties and Qualifications

An Operations Analyst, or Operational Analyst, reviews a company’s policies, procedures and functions to find areas of improvement. Their main duties include reviewing company data, building reports based on these findings and recommending programs to improve the company’s performance metrics.

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Operations Analyst duties and responsibilities

The duties and responsibilities of an Operations Analyst help the organization move forward by recommending solutions to problems. Common duties for Operations Analysts include:

  • Collecting and organizing information from various sources like computer data and sales histories
  • Conducting interviews with employees and managers
  • Identifying and solving problems in various fields or specialized areas
  • Examine the data to figure out what is important to the problem and which methods are best to analyze it
  • Use statistical methods to analyze information and develop solutions to business problems
  • Advise managers on findings and the various courses they can take to address the problem
  • Write memos and reports for managers to look over the findings and recommendations
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What does an Operations Analyst do?

Operations Analysts review the operations of a company and use this information to develop recommendations and changes to enhance the organization’s overall efficiencies. They’ collect this information by looking at workflows, reviewing company reports and interviewing employees. Once they’ve gathered all the necessary data, they use it to create strategies and programs that strengthen the overall operations of the company. 

They present these policies, programs and business structure ideas to the leadership team, who provides their feedback regarding whether these suggestions are doable. Once approved, Operations Analysts collaborate with managers and department heads to ensure a smooth transition. They also train employees on what these new procedures are and how to follow them.

Operations Analyst skills and qualifications

The following are some of the major skills and qualifications of an Operations Analyst:

  • Communication to collaborate with colleagues and clients
  • Mathematical skills to process complex calculations
  • Problem-solving skills to find multiple viable solutions for a challenge
  • Computer skills to use various programs needed for analysis
  • Analytical skills to process large amounts of data
  • Critical thinking to determine what data and information is useful for the task

Operations Analyst salary expectations

The average salary of an Operations Analyst is $64,759 per year, with an average cash bonus of $2,500 a year. Salary may depend on level of experience, education and the geographical location. 

Operations Analyst education and training requirements

An Operations Analyst usually has a bachelor’s degree in statistics, mathematics or business administration where they learn basic research fundamentals. Many employers prefer candidates with a master’s degree for a more specialized technical and quantitative education. Computer science courses are also important since they use statistical software. Courses in other areas, like economics or engineering, are useful since this field is multidisciplinary.

Most Operations Analysts receive on-the-job training to learn about the specific needs of the company. This training usually lasts one to three months and includes details about the company’s requirements, mission and goals. 

Operations Analyst experience requirements

Operations Analysts typically begin in entry-level roles, such as Junior Analysts, to get experience. Most Operations Analysts roles require at least 3 years of experience in an analysis or operations role. Some education could substitute for experience. 

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Frequently asked questions about Operations Analysts

 

Who does an Operations Analyst report to?

The person an Operations Analyst reports to typically depends on the size and type of company they work for. If they work for a larger company, they usually work directly under the Operations Manager, who assigns them tasks and oversees their progress on executing effective programs. 

Some Operations Analysts who work in smaller businesses with fewer people on their operations team report to the Chief Executive Officer or the Chief Operating Officer. They go to them for important company updates and provide them with reports on the success of the projects and policies they’ve implemented.

 

Do Operations Analysts have different responsibilities in different industries?

Most Operations Analysts work in the typical business office environment, finding ways to improve operational efficiencies in a workplace. They may operate in a supply chain setting, building plans to more effectively manage and move products to increase efficiency and productivity levels within the organization. 

Some of them work for government entities in the Department of Defense, analyzing the government’s processes to find new ways to improve how they interact with and serve community members. There are also some Operations Analysts who work in the financial and banking setting, helping them implement programs and policies to increase their employee and customer satisfaction ratings.

 

Which settings do Operations Analysts typically work in?

Many Operations Analysts spend a majority of their time in an office environment, drafting up plans and recommendations for the leadership teams to review. Others also spend their time out in the field, interviewing employees and those who interact with the company’s employees to determine how well the company is performing and what they can be improving. 

 

What makes a good Operations Analyst?

Operations Analysts should be great with numbers and able to read and interpret complex data sets to find potential improvements to apply to the company’s efficiencies. They should also have impressive teamwork and collaboration skills to regularly communicate and build programs with department heads and other team members. 

Strong public speaking skills are also great for a candidate to have, as they should be able to confidently present their recommendations to the leadership team and successfully convince them to follow their plans of action. Effective problem solving and critical thinking abilities are crucial, as Operations Analysts regularly identify the organization’s operational problems and develop new and innovative ways to solve them. 

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