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Operations Manager Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated August 11, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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8 min read

An Operations Manager oversees the day-to-day operations of a business. Duties commonly included in an Operations Manager job description are supervising employees, allocating resources and optimizing workflows to increase efficiency.

Operations Manager duties and responsibilities

Individual wearing a suit. Gears turning, arrows, and graphs adorn the background. Text reads: "A day in the life of an operations manager:Coordinate daily business operations,Participate in longterm planning,Assess & analyze departmental budgets,Motivate employees to perform at their best"

Operations Managers help ensure a team’s day-to-day work aligns with organizational goals. They typically decide how to use resources efficiently, promote high company standards, such as exceeding objectives or goals, and liaise between employees and members of upper management. An Operations Manager may also create actionable plans to help employees prioritize tasks and achieve individual goals.

Operations Managers also generally consider how to improve efficiency, increase profitability and meet the expectations of collaborators, customers and vendors. Other responsibilities may include:

  • Developing and implementing company policies
  • Supervising and training employees to complete tasks according to company standards
  • Coordinating with department heads to achieve organizational goals
  • Improving work processes to increase productivity or reduce waste
  • Evaluating employee performance by tracking key performance indicators (KPIs)
  • Identifying opportunities to increase revenue or connect with new customers

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Operations Manager Job Description Examples

Example 1

We are looking for a Overnight Operations Manager to coordinate and oversee our organization s operations. The hours for this position are 9pm- 7am, Wednesday night to Wednesday morning. Followed by a week off.

The operations manager role is mainly to implement the right processes and practices across the organization. The specific duties of an operations manager include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. Ultimately, we ll trust you to help us remain compliant, efficient and profitable during the course of business.

Responsibilities

  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Purchase materials, plan inventory and oversee warehouse efficiency
  • Help the organization s processes remain legally compliant
  • Formulate strategic and operational objectives
  • Examine financial data and use them to improve profitability
  • Manage budgets and forecasts
  • Perform quality controls and monitor production KPIs
  • Recruit, train and supervise staff
  • Find ways to increase quality of customer service

    Skills

  • Proven work experience as operations manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability
  • Outstanding organisational skills
  • Degree in Business, Operations Management or related field

    Job Type: Full-time

    Pay: From $19.00 per hour

    Benefits:
  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance
    Shift:
  • 10 hour shift

    COVID-19 considerations:
    Required to wear masks. Must be vaccinated upon application.



    Education:
  • High school or equivalent (Preferred)

    Experience:
  • Customer service: 1 year Location: In person

    • Example 2

    Who is ChainBytes?

    ChainBytes is primarily an Enterprise Bitcoin ATM software and hardware provider, we develop advanced software in blockchain space and manufacture Bitcoin ATMs. Our business focuses on enterprises and entrepreneurs looking to start or expand their Bitcoin ATM operation business.

    ChainBytes LLC is driven by innovation and provides our clients with best-in-class services. Our mission is to partner with our clients, delivering efficient and affordable services that simplify their Bitcoin ATM operations with unmatched customer service. And, of critical importance, we value all our team members to create an environment of trust, encouraged growth, collaboration, contribution, and rising to the challenge.

    About the JOB

    We are looking for an Operations Manager as we continue with our growth and expand our team. We are looking for a jack-of-all-trades who is able to manage and connect multiple departments, think on their feet, find solutions and multitask. In this position, the successful candidate will be hands-on handling the company s day-to-day operations and collaborating with internal teams, customers, suppliers and the manufacturing facility. We operate under EOS (entreprenuer operating system) so the focus is on accountability.

    Duties and Responsibilities:

  • Oversee daily operations of the company departments (IT, Marketing, Sales, Finance etc.)
  • Collaborate and connect internal teams ( marketing, sales, accounting, support, logistics) providing support and ensuring that all of the team requests are met.
  • Adherence to the procurement plan and monitoring of the implementation;
  • Managing inventory
  • Scheduling, coordinating and ensuring timely delivery of the machines to the customers
  • Plan and monitor the day-to-day running of the business to ensure smooth progress
  • Maintaining on-going contacts with all parties involved in order to keep up-to-date procurement information and to ensure completeness and correctness of shipping documentation, quality control inspections and other procurement-related items.
  • Providing support in the selection, quantification, and forecasting of products, and development of specifications, including consultations, drafting correspondence, and contact with external entities, related to company operation.
  • Keep track of the status of the invoices and bills and generate timely reports for payments
  • Work closely with the Legal, Compliance and Accounting departments keeping track of any issues, and incoming and outgoing transactions.
  • Write and submit reports to company leadership in all matters of importance
  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations

    Skills and Experience:

  • Understanding of business functions such as HR, Finance, marketing etc.
  • Outstanding organizational and leadership abilities
  • Excellent interpersonal skills
  • Aptitude in decision-making and problem-solving
  • In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
  • Experience in managing inventories and contracts with vendors and suppliers
  • Ability to multitask
  • Ability to work with minimal supervision
  • Great communication skill
  • Detail-oriented
  • Experience in procurement is a plus
  • Proven production team management experience
  • Understanding of financial management.
  • Understanding of general finance & budgeting, including profit and loss, balance sheet, and cash-flow management is a plus
  • Ability to perform under the pressure of a deadline
  • Knowledge about entrepreneur operating system

    Qualification:

  • Minimum 2 years experience in the same or a similar role or responsibilities

    Job Type: Full-time

    Pay: Up to $30.00 per hour

    Benefits:
  • Flexible schedule
    Schedule:
  • Monday to Location: Remote

    • Example 3

    Description:

    Interblock is a dynamic and innovative gaming company committed to delivering high-quality and immersive gaming experiences to our global player community. As we continue to expand our portfolio and reach new heights, we are seeking a highly motivated Scheduling Operations Manager to join our team. If you are passionate about ensuring top-notch quality in gaming products, have a desire to learn and grow your career and have a keen eye for detail, this role offers an exciting opportunity to contribute to the success of our cutting-edge games.

    *Job Description:

    · Supervises operations planning including incremental growth objectives and field service, production scheduling, and customer service areas.

    · Meet or exceed the annual department goals and objectives. Effectively communicate these throughout the department and implement action with a sense of urgency to ensure the attainment of overall company goals and objectives.

    · Confer and collaborate with other departments to develop an efficient workflow that will ensure customer demands are met.

    · Manage Continuous Improvement within the department in conjunction with the continuous improvement activities of the organization.

    · Work with a high standard of performance, personal integrity, and fairness.

    · Consult with internal customers to improve upon current logistics processes; implement appropriate corrective actions or improvements.

    · Review and analyze reports and data to determine causes of production scheduling and material management problems; implement effective corrective action(s) to resolve the problems.

    · Develop and implement methods and procedures designed to eliminate customer delivery problems and improve delivery quality.

    · Confer with customer representatives as needed to build a successful working relationship.

    · Focus on preventing and reducing unplanned schedule changes by tracking and communicating root causes to missed schedule adherence.

    · Work cross-functionally with sales team and operations team, including compliance, gaming operations, logistics, and production supervisors.

    · Use relevant data to make informed decisions and/or recommendations to senior leadership.

    · Must be able to manage multiple tasks simultaneously, prioritize effectively, and work with a sense of urgency.

    Education & Experience:

    · Bachelor’s Degree-MBA is a plus; B.S. in Engineering, Logistics, or a comparable field preferred.

    · Minimum of five years of progressive responsibility regarding materials management or manufacturing operations, supply chain management.

    Key Success Indicators:

    · Ability to identify opportunities, set direction and drive continuous improvements in KPIs/processes using Lean methodologies (Kaizen).

    · Excellent written and verbal communication skills and works well in a cross-functional team environment.

    · Background in data/analytics.

    · Mid-Expert level in Excel.

    · Ability to learn new computer systems.

    · Ability to influence and / or negotiate to reach a Consensus Plan.

    · Perform at a high level of energy with the ability to cope with variable levels of stress.

    · Possess the ability to handle multiple tasks with high level of accountability.

    · Capacity to work in a complex environment.

    · Strong written and verbal communication skills.

    · Proven leadership and employee development skills.

    · Demonstrated effective Planning & Organizing Capability.

    Job Type: Full-time

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
    Experience level:
  • 5 years
    Schedule:
  • Day Location: In person

    • Example 4

    Job Description

    $55,000 to $70,000 + bonus

    Career growth opportunity is excellent - strong, stable, growing company.

    Big box retailer - grocery/supermarket - looking for a Manager with strong leadership skill and ability to handle high volume/busy operations.

    Maintains a positive company image by providing courteous, friendly and efficient customer service. Maintains company standards by ensuring associates are aware of expectations, are properly trained. Comfortable managing overall store staff.

    Strong multi-tasking skills

    Ability to handle busy environments and has high volume experience!

    Essential Functions:

    Can comfortably handle overall store operations.

    Develops strong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems

    Ensures compliance with established policies and procedures including but not limited to safety (HACCP, OSHA) personnel, security, pest control and shrink control.

    Reviews financial and operational reports and takes necessary actions based on report results.

    Ensure timely and accurate management of all store operations including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking position, order pulling, shipping and in store customer service.

    Defines the service standards and the operational mission of the company, communicates it to the employees and monitors activities in order to meet company goals.

    Maximizes all sales opportunities by ensuring high levels of customer service by ensuring proper scheduling of the workforce while meeting budgetary guidelines.

    Manages selection, annual performance appraisals and professional development of all Management level personnel.

    Directly supervises and manages Assistant managers and/or department managers.

    Coaches managers on employee relation issues such as new hires, transfers, promotions.

    Maintains communication with the Corporate Offices to ensure compliance with company policies and procedures as well as state and federal laws and regulations.

    Reviews inventory on a regular basis to ensure that the inventory is correct and the products are in-house

    Completes and processes necessary reports and paperwork accurately and timely.

    Education, Experience and Skills Required:

    Bachelor s degree (preferred but not required),

    Minimum 4 years management experience in food service or grocery, supermarket, club warehouse, big box or mass merchandising environment.

    Background in P&L, Inventory control, merchandising, hiring / training staff, front end, merchandising, cash control, payroll, security / loss prevention mandatory.

    Strong leadership skills, capable of running a high volume operation.

    Must have excellent communication, organizational and people management / training skills and be extremely customer service oriented.

    Commitment to company values and strong customer orientation.

    EOE (Equal Opportunity Employer)

    Job Type: Full-time

    Pay: $55,000.00 - $70,000.00 per year

    Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
    Experience level:
  • 3 years
    Weekly day range:
  • Monday to Friday
  • Weekend availability

    Experience:
  • Supermarket or Retail Management: 3 years Location: One location

    • Example 5

    We are looking for a systems administrator with some Networking experience. The technician will be required to perform a variety of IT and Network related tasks in conjunction with the network administrator and software development team. The position consists of day-to-day interaction with users, vendors, and participants. This position requires a well-rounded IT base knowledge as you will be required to troubleshoot and resolve a wide variety user issues that include, but are not limited to the Windows desktop environment, Windows Server environment, printers, production copiers, fax machines, phone system, Hosted Exchange Email, and a wide variety of software packages. This job will provide the potential hire with room a career advancement.

    Desired Skill Set

    Must Have

  • A proactive approach to problem solving, I.E. fixing small issues before they become big problems.
  • Exceptional critical thinking and problem-solving ability.
  • Ability to work independently under minimal supervision
  • Strong interpersonal skills to assist non-technical individuals with complex technical issues
  • Working knowledge of Exchange, MS Outlook, and email encryption.
  • A comprehensive knowledge of Microsoft Desktop Operating Systems
  • Experience with Windows Server OS's ranging from Server '12 Server '19.
  • Base knowledge of printers, copiers, scanners, and OS integration.
  • Experience working with phone [website] time management skills.
  • Experience working with Active Directory, DHCP, and DNS amongst other related networking utilities.
  • High-level knowledge of MS Office.
  • Experience with LAN/WAN connectivity, troubleshooting, and design.
  • Ability to work in a fast-paced and dynamic environment.
  • Excellent written and verbal communication skills.
  • Installation, control, and maintenance of PC's, servers, and peripherals.

    Nice to Have

  • Ability to work with a variety of business-related software packages, the providers of those software packages, and their deployment.
  • Experience with Dropbox, ZOOM, A/V equipment, and remote meeting setup and maintenance.
  • Ability to work with users that have limited technical knowledge.
  • Experience in tracking assets through their lifespan.
  • Backup/Recovery Features
  • Certifications included, but not limited to A+, Network +, Server + and MCSE.
  • A general understanding of cloud hosted services.

    Job Type: Full-time

    Pay: From $51,823.00 per year

    Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Monday to Friday

    Ability to commute/relocate:
  • Goodlettsville, TN 37072: Reliably commute or planning to relocate before starting work Location: One location

    • Example 6

    Mainscape is looking for an Operations Manager

    You will perform a wide variety of landscape maintenance functions related to the daily performance of contracted services. This includes communication with the customer, planning and scheduling the services to be performed, and working alongside general laborer to complete tasks. The OPS manager is also responsible for safety training, equipment maintenance, payroll reporting, completion of all services, gross margins, and reporting progress to the Account Manager. Additional service may be required upon request of the Account Manager or Branch Manager. Responsible for managing a portfolio of commercial landscape maintenance accounts for regular maintenance, water management, seasonal color, chemical and all aspects of landscape. Responsible for field quality control. Assists in training and advancement of crew members and leaders.

    3-5 years of landscape experience in a management position is required.

    Mainscape Requirements:
  • You must be at least 18 years old, reliable, and have the ability to work safely.
  • Successful completion of pre-employment background check is required
  • Mainscape participates in the E-Verify program

    Ability To:
  • Accurately and consistently complete all required paperwork.
  • Demonstrate excellent leadership skills with ability to manage employees
  • Demonstrate strong initiative with ability to work with limited direct supervision
  • Demonstrate strong administrative paperwork and organizational skills
  • Demonstrate strong communication skills to interact with customers as necessary
  • Forecast labor, materials and equipment needs
  • Adhere to and enforce all company policies, standards and safety guidelines.
  • Work with other employees as a team.
  • Meet or exceed company production rates set forth.
  • Effectively drive and back-up a truck and trailer combination.
  • Identify and correct all unsafe conditions and practices and communicate actions to supervisor and/or owners.

    Mainscape Physical Requirements:

    Must be able to work in and around various landscaping settings including direct contact with various plant and landscaping materials and exposure to various dust, noise, and weather conditions.

    Must have the ability to lift and/or move up to 25 pounds regularly and 75 pounds occasionally.

    Job Type: Full-time

    Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • Monday to Location: Multiple Locations

    • Example 7

    We are looking for a systems administrator with some Networking experience. The technician will be required to perform a variety of IT and Network related tasks in conjunction with the network administrator and software development team. The position consists of day-to-day interaction with users, vendors, and participants. This position requires a well-rounded IT base knowledge as you will be required to troubleshoot and resolve a wide variety user issues that include, but are not limited to the Windows desktop environment, Windows Server environment, printers, production copiers, fax machines, phone system, Hosted Exchange Email, and a wide variety of software packages. This job will provide the potential hire with room a career advancement.

    Desired Skill Set

    Must Have

  • A proactive approach to problem solving, I.E. fixing small issues before they become big problems.
  • Exceptional critical thinking and problem-solving ability.
  • Ability to work independently under minimal supervision
  • Strong interpersonal skills to assist non-technical individuals with complex technical issues
  • Working knowledge of Exchange, MS Outlook, and email encryption.
  • A comprehensive knowledge of Microsoft Desktop Operating Systems
  • Experience with Windows Server OS's ranging from Server '12 Server '19.
  • Base knowledge of printers, copiers, scanners, and OS integration.
  • Experience working with phone [website] time management skills.
  • Experience working with Active Directory, DHCP, and DNS amongst other related networking utilities.
  • High-level knowledge of MS Office.
  • Experience with LAN/WAN connectivity, troubleshooting, and design.
  • Ability to work in a fast-paced and dynamic environment.
  • Excellent written and verbal communication skills.
  • Installation, control, and maintenance of PC's, servers, and peripherals.

    Nice to Have

  • Ability to work with a variety of business-related software packages, the providers of those software packages, and their deployment.
  • Experience with Dropbox, ZOOM, A/V equipment, and remote meeting setup and maintenance.
  • Ability to work with users that have limited technical knowledge.
  • Experience in tracking assets through their lifespan.
  • Backup/Recovery Features
  • Certifications included, but not limited to A+, Network +, Server + and MCSE.
  • A general understanding of cloud hosted services.

    Job Type: Full-time

    Pay: From $51,823.00 per year

    Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
    Schedule:
  • 8 hour shift
  • Monday to Friday

    Ability to commute/relocate:
  • Goodlettsville, TN 37072: Reliably commute or planning to relocate before starting work Location: One location

    • Example 8

    Job Summary:

    The Operations Manager (OM) is responsible for overseeing the daily plant operations, making sure goods are produced safely and cost efficiently. They will ensure goods and products are delivered on time and meet the required quality standards. Additionally, the OM will be involved in the pre-production planning as well as the production stage. A large part of the Operation Managers responsibility is dealing with employee concern, resource management and ensuring safety in all areas of the workplace. The OM may also provide additional support to management during business department audits or as needed.

    Essential Duties and Responsibilities:

    Performs the following responsibilities in accordance with VoidForm policies and procedures, work rules, expectations and behavioral standards.

    Reports daily to the assigned worksite to support department.

    Responsible for overseeing the Production Manager when creating and monitoring production schedules.

    Responsible for overseeing the Productions Manager with the monitoring production processes, when needed.

    Responsible for overseeing the Production Manager with performing daily, weekly and monthly inventory counts, as needed.

    Responsible for overseeing the Production Manager to assist with ensuring inventory levels are accurate, timely and managed and reported responsibly.

    Responsible for ensuring all warehouse staff are conducting their work in a safe, efficient and responsible manner.

    Responsible for keeping the warehouse current on annual inspections and permits i.e.: fire, city and HVAC systems

    Responsible for overseeing the Logistics Managers daily responsibilities and duties

    Responsible for completing open PO's after end of month inventory

    Responsible for attending daily production meeting

    Responsible for providing leadership, motivation and training to accomplish the company goals and objectives

    Responsible for providing employee reviews at appropriate times and implement changes, as needed

    Responsible for performing weekly payroll tasks

    Support the Director of Operations by assisting in resolving employee issues, staffing needs and customer service complaints.

    Support the Production and Logistic Managers in their absence.

    Support management by implementing company policies and goals

    Will serve as a backup to their department teammates, when needed

    Contributes to a safe, accident-free, working environment by abiding by all safety procedures and policies as defined by the Company and OSHA regulations

    Performs other duties as assigned based on experience, skills and business needs.

    Experience & Qualifications:

    Qualifications Include:

    Manufacturing and/or construction management experience

    Ability to multi-task in a high-paced environment

    Ability to work both independently and collaboratively with a team

    Experience working in computer programs such as Microsoft Word, excel, Teams, Outlook, Access, and VF Pro programs used at VoidForm.

    Excellent reading, writing and communication skills

    Demonstrated ability to comply with VoidForms behavior standards and values.

    Education, skills, and proficiencies:

    Required: High School diploma or equivalent

    Preferred: 4-year College Degree or equivalent in management experience

    Job Type: Full-time

    Pay: $70,000.00 - $80,000.00 per year

    Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
    Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

    Ability to commute/relocate:
  • Austin, TX 78728: Reliably commute or planning to relocate before starting work (Required)

    Education:
  • High school or equivalent (Required)

    Experience:
  • Operations management: 1 year Location: One location
    • Our mission

    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines
    Job Description Best Practices
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    What does an Operations Manager do?

    Operations Managers can directly contribute to a company’s efficiency and profitability. For example, they might introduce lean practices, a process assessing non-value adding activities, and potentially reduce resources. These non-value adding activities may include unnecessary time or materials, such as recurring meetings.

    Their focus on cross-functional collaboration can help your company achieve its goals and create a culture of continuous improvement.

    Operations Manager skills and qualifications

    A successful Operations Manager candidate likely has a combination of leadership, analytical and organizational skills to drive process improvements. Consider including these skills in your Operations Manager job description:

    • Familiarity with types of management, such as pacesetting or democratic styles
    • Ability to budget and allocate resources using financial management software, such as QuickBooks or SAP
    • Time management skills to address competing priorities
    • Excellent problem-solving skills
    • Data-driven decision making
    • Strong verbal, written and interpersonal communication skills
    • Experience using enterprise resource planning (ERP) systems or other tools for analyzing data and managing operations
    • Familiarity with quality control (QC) to introduce new procedures

    Operations Manager experience requirements

    Operations Managers oversee other employees, so you may look for candidates with several years of experience coordinating projects or collaborating with department heads. Experience as an Operations Coordinator, Project Manager or Sales Manager may also introduce transferable skills, such as organization and project management.

    If your company operates within the healthcare, finance, retail or manufacturing industry, consider requiring candidates to have industry-specific experience.

    Operations Manager education and training requirements

    It’s possible for Operations Managers to learn the required skills through on-the-job training, so you might use a skills-first hiring approach when filling this role. To attract quality Operations Manager candidates, consider prioritizing transferable skills over degrees and certifications. For example, strategic planning or supply chain management might be applicable skills for your open position.

    Several organizations offer a Certified Operations Manager (COM) program that may help candidates succeed at your company.

    Operations Manager salary expectations

    The average salary for an Operations Manager in the United States is $78,544 per year, according to data from Indeed Salaries. This figure may vary based on your location and company policies, along with the candidate’s experience.

    Operations Manager salary expectations

    2025-09-0120000.0080590.74180000.00YEARLY
    • Common salary: 80590.74 YEARLY
    • Typical salaries range from 20000.00 - 180000.00 YEARLY
    • Find more information on Indeed Salaries

    *Indeed data – 2025-09-01

    Job description samples for similar positions

    If an Operations Manager isn’t what your company needs, here are job description samples for similar positions:

    Operations Manager job description FAQs

    How do Operations Managers differ from General Managers?

    Operations Managers generally focus on process improvement and daily activities. A General Manager may oversee a site’s or business unit’s overall performance. Operations Managers also typically make decisions about day-to-day operations, while General Managers may set long-term goals and help execute a company’s strategic vision.

    What KPIs should I use to evaluate an Operations Manager?

    Depending on your company’s goals, you might use net profit margin and operational expenses to evaluate an Operations Manager’s effectiveness. Net profit margin measures how much net income your company earns for every dollar of revenue generated and is expressed as a percentage. Operational expenses are the costs associated with running a business.

    If your Operations Manager is responsible for increasing efficiency, reducing costs and maximizing productivity, consider whether these metrics apply to your organization.

    What challenges do Operations Managers typically face?

    Supply chain disruptions, technological changes and internal conflict can be common challenges in operations management. An Operations Manager decides how to allocate resources, so supply chain disruptions can limit resources needed to perform job duties. Technological changes might require an Operations Manager to update a process or replace certain equipment.

    Should the Operations Manager report to the Chief Executive Officer (CEO)?

    It depends on your company’s size and structure. Your Operations Manager might report directly to the CEO, or the Director of Operations might oversee your Operations Manager. Other companies may have the Operations Manager report to the Chief Human Resources Officer (CHRO).

     

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    Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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