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Personal Banker Job Description: Top Duties and Qualifications

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A 398042149banking8.69bank8.34bank teller8.08teller3.58finance2.2423313525630510.4021.1235.45HOURLY334395982025-10-012025-10-312025-09-012025-09-302025-11-05Personal Banker, or Relationship Banker, is a finance professional responsible for helping fulfill the banking needs of their clients and connect them with account services. Their duties include advertising financial services to clients, opening new accounts based on the client’s financial activities and correcting problems with account transactions.

398042149banking8.69bank8.34bank teller8.08teller3.58finance2.2423313525630510.4021.1235.45HOURLY334395982025-10-012025-10-312025-09-012025-09-302025-11-05Personal Banker duties and responsibilities

Personal Bankers spend most of their days helping customers with various requests and issues. Here are some of their main duties and responsibilities: 

  • Help customers open up checking and savings accounts
  • Assist clients in opening lines of credit
  • Maintain customer accounts and help resolve disputes
  • Refer customers to loan officers or other financial specialists
  • Resolve debit and credit issues
  • Complete basic data-entry and administrative duties
  • Use banking software to help clients make financial decisions

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Personal Banker Job Description Examples

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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What does a 398042149banking8.69bank8.34bank teller8.08teller3.58finance2.2423313525630510.4021.1235.45HOURLY334395982025-10-012025-10-312025-09-012025-09-302025-11-05Personal Banker do?

Personal Bankers work at bank offices to complete high-level tasks related to bank accounts. They talk to people who want to open an account, take out a loan, start a new card or update personal details and permissions on their bank account. Personal Bankers are also responsible for helping current banking clients answer questions about their finances, investigating potential cases of fraud and convincing clients to sign up for additional banking services. They record interactions with clients and use financial management systems to make corrections to account balances, enter data and initiate applications for loans and lines of credit.

398042149banking8.69bank8.34bank teller8.08teller3.58finance2.2423313525630510.4021.1235.45HOURLY334395982025-10-012025-10-312025-09-012025-09-302025-11-05Personal Banker skills and qualifications

Personal Bankers need a mix of hard and soft skills, including:

  • Excellent attention to detail
  • Verbal and written communication
  • Good mathematical and analysis skills
  • Thorough knowledge of banking and financial services
  • Ability to use banking and financial programs
  • Great customer service skills
  • Problem-solving and critical-thinking skills
  • Ability to find upselling opportunities

Personal Banker salary expectations

A Personal Banker makes an average of $37,054 per year. Salary may depend on level of experience, education and the geographical location.

Personal Banker salary expectations

2025-10-0110.4021.1235.45HOURLY
  • Common salary: 21.12 HOURLY
  • Typical salaries range from 10.40 - 35.45 HOURLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Personal Banker education and training requirements

Although a degree isn’t required for this position, at least an associate degree is preferred. Candidates with a bachelor’s degree in finance, accounting or business are ideal. At a minimum, candidates need a high school diploma or GED. This education prepares them for a career in banking or financial services. Training is usually provided on the job, where Personal Bankers learn about the specific products and services the bank or credit union offers.

Personal Banker experience requirements

Personal Bankers usually need some experience in banking, finance or accounting. Customer service experience is also strongly preferred since they spend most of their days working directly with customers. Prior experience as a Teller or Customer Service Representative is ideal. Entry-level Personal Bankers should have at least two years of experience, though a degree can also serve as a substitute. Senior-level Personal Bankers should have at least five years of experience.

Job description samples for similar positions

Looking for a different job description? Check out these descriptions for similar positions:

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Frequently asked questions about Personal Bankers

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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Job Description Examples

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