What does a Personal Banker do?
Personal Bankers work at bank offices to complete high-level tasks related to bank accounts. They talk to people who want to open an account, take out a loan, start a new card or update personal details and permissions on their bank account. Personal Bankers are also responsible for helping current banking clients answer questions about their finances, investigating potential cases of fraud and convincing clients to sign up for additional banking services. They record interactions with clients and use financial management systems to make corrections to account balances, enter data and initiate applications for loans and lines of credit.
Personal Banker skills and qualifications
Personal Bankers need a mix of hard and soft skills, including:
- Excellent attention to detail
- Verbal and written communication
- Good mathematical and analysis skills
- Thorough knowledge of banking and financial services
- Ability to use banking and financial programs
- Great customer service skills
- Problem-solving and critical-thinking skills
- Ability to find upselling opportunities
Personal Banker salary expectations
A Personal Banker makes an average of $37,054 per year. Salary may depend on level of experience, education and the geographical location.
Personal Banker education and training requirements
Although a degree isn’t required for this position, at least an associate degree is preferred. Candidates with a bachelor’s degree in finance, accounting or business are ideal. At a minimum, candidates need a high school diploma or GED. This education prepares them for a career in banking or financial services. Training is usually provided on the job, where Personal Bankers learn about the specific products and services the bank or credit union offers.
Personal Banker experience requirements
Personal Bankers usually need some experience in banking, finance or accounting. Customer service experience is also strongly preferred since they spend most of their days working directly with customers. Prior experience as a Teller or Customer Service Representative is ideal. Entry-level Personal Bankers should have at least two years of experience, though a degree can also serve as a substitute. Senior-level Personal Bankers should have at least five years of experience.
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