How to write a Porter job description

Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. To get you started, here are some tips for creating an effective job description.

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What does a Porter do?

Porters make up part of the maintenance team within an organization and their duties may vary depending where they work. The standard responsibilities of Porters include ensuring that public spaces are clean and tidy, collecting debris and equipment such as shopping carts and placing it in an appropriate location, performing light maintenance such as changing light bulbs and spot cleaning areas as needed. Porters are also responsible for greeting visitors and guests with a friendly attitude and helping to carry luggage or other items as needed. Organizations like hotels and shopping centers commonly employ Porters.

Porter job title

A great job title typically includes a general term, level of experience and any special requirements. The general term will optimize your job title to show up in a general search for jobs of the same nature. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. And if your position is specialized, consider including the specialization in the job title as well. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking.

Examples of Porter job titles

  • Porter
  • Senior Porter
  • Porter (Facilities and maintenance experience required)
  • Porter (Part-Time)
  • Day Porter

Porter job summary

A great job description starts with a compelling summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit.

Example of a Porter job summary

Our company is searching for a reliable Porter who can handle a variety of tasks simultaneously, while also delivering a high level of customer service. The Porter will be responsible for greeting guests as they check in at the front desk, responding to various types of maintenance calls from guests and assisting the room service crew in maintaining an efficient schedule. The ideal candidate for this position has a positive attitude and is dedicated to making each guest’s stay as pleasant as possible.

Porter responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to.

Examples of Porter responsibilities

  • Ensure that all bags and other guest effects are properly tagged and get to the right room
  • Assist in answering front desk calls and transferring calls to the proper people within the facility
  • Work with the customer service team to help set up special events and update event signs throughout the facility
  • Respond immediately to assigned guest calls that concern minor room maintenance and other guest needs
  • Act as part of the room service team during the busier times of the day

Porter qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you envision for a successful hire. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

Examples of Porter skills

  • High school diploma/GED required
  • Must be able to lift at least 40 pounds at a time
  • Experience with software platforms such as GuestPoint and InnTender a plus
  • Reliable and able to work occasional nights and weekends
  • Exceptional customer service skills

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.


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