Quality Assurance Job Description: Top Duties and Qualifications

A Quality Assurance Professional, or Quality Control Professional, is in charge of inspecting products at different phases in their development to ensure they meet a set of consistent standards. Their duties include performing visual inspections, recording quality issues and planning processes to decrease the instance of defects in products.

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Quality Assurance Duties and Responsibilities

Quality Assurance professionals are ultimately responsible for guaranteeing the quality of your products and services. Their day-to-day work involves careful inspections and the enforcement of quality standards. Other essential duties and responsibilities in quality assurance include:

  • Documenting and reporting product or service quality levels
  • Developing and implementing standards for inspection
  • Developing a workflow for product inspection
  • Developing plans to help a company manage waste
  • Communicating with other team members to solve problems
  • Following up with the appropriate channels when mistakes are found
  • Training other quality insurance members on all inspection processes

Quality Assurance Job Description Examples

 

Example 1

Company is searching for an energetic team player to lead the QA/RA function in our San Jose Location. This person will be responsible for maintaining and improving our quality system and imparting a “culture of quality” to support the scale up of our San Jose site capabilities in consumable development and production. This individual will also operate as local regulatory subject matter expert. This position can be either at the manager or director level based on candidates’ ability and experience. *Responsibilities: * · Lead the QA/RA function at the San Jose location and collaborate with the colleagues in Israel to align quality policies and practices · Work with other functions to implement and maintain programs and processes to ensure high quality products and compliance with ISO 13485, and Good Laboratory Practices (GLPs) · Oversee the maintenance and improvement of an ISO [phone number]compliant Quality System · Create, revise, review, and approve quality-related documents, including but not limited to procedures, memoranda, protocols, batch records and reports · Support the creation of incoming QC methods and supervise their performance · Supervise the reviews of manufacturing, environmental monitoring and quality control data for in-process and finished products to comply with relevant standards · Responsible for the enforcement of quality standards and process controls · Responsible for the management and coordination of training, equipment calibration and maintenance programs · Responsible for the customer complaint, non-conformance and CAPA processes, and hosting MRBs · Lead the supplier evaluation and approval process · Lead and participate in the management reviews of the quality system. Elicit input from other departments, including the Jerusalem subsidiary, lead the preparation, coordination, and management of inspections and audits. Elicit cooperation from cross-functional team members in assuring readiness for, and responses to, audit findings. · Oversee, review and approval of product design control process and documents · Maintain a working knowledge of applicable government and industry quality standards · Multitask and manage competing priorities while meeting production timelines *Knowledge: * · Demonstrates in-depth knowledge of ISO [phone number]standards · Demonstrates in-depth knowledge of QA principles, concepts, industry practices, and standards · Demonstrates keen understanding of international quality systems regulations to adopt best in class systems/processes and drive continuous improvement initiatives · Computer System Validation (CSV) including current electronic records and signature requirements · Knowledge of Risk Management systems and tools (e.g., ISO 14971), and/or Failure Mode Effects Analysis (FMEA) is preferred *Experience: * · 5+ years of experience in an ISO[phone number]environment, 3 of which were in a Quality role; 2 years of management experience in quality for Manager position · Previous Quality Assurance experience with laboratory or life science instrumentation and consumable preferred · Preferred experience working with contract manufacturers · Experience with audits; ISO, internal and customer audits as well as inspection readiness. · Bachelor's degree or higher · Certification by ASQ or other industry-recognized professional organizations is preferred (Certified Quality Auditor, Certified Quality Engineer, and Certified Quality Manager) · Demonstrates excellent verbal, written, and interpersonal communication skills Job Type: Full-time Pay: $130,000.00 - $150,000.00 per year Benefits: * 401(k) matching Schedule: * 8 hour shift Ability to * San Jose, CA: Reliably commute or planning to relocate before starting work (Preferred) Education: * Bachelor's (Preferred) Experience: * ISO 13485: 5 years (Required) * Quality: 3 years (Required) * Quality management: 2 years (Required) * Internal audits: 2 years (Preferred) * Quality audits: 2 years (Preferred) Work Remotely: * No

Example 2

Quality Assurance Inspector Summary: Inspects products for defects and conformance to customer specifications and usability from Quality Assurance standpoint. Compiles inspection data documentation for analysis and monitors process compliance and equipment calibration. Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
  • Interprets Quality Assurance instructions, Standard Operating Procedures, dimensional drawings and Customer Specifications with limited supervision
  • Pulls samples and performs visual, mechanical and dimensional testing
  • Reviews measuring equipment to determine calibration data status
  • Assesses and verifies significance of data collected and documents compliance observations and calibration status on inspection reports Qualification/Requirements: Possess integrity and character to present a favorable example to all employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A high school diploma or general education degree (GED) and a minimum of 24 months experience related to QA in a production environment or equivalent combination of post secondary education and experience. Language Skills: Must have a good command of the English language, oral and written. Must have the ability to read and understand company orders, forms and correspondence. Mathematical Skills: Ability to calculate figures as necessary. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands and fingers, handle controls: talk or hear. The employee frequently is required to reach with hands and arms. The employee is often required to stand; walk: and stoop. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part extreme room temperatures and appropriate lighting provided. The noise level in the work environment is usually moderate. Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Retirement plan * Vision insurance Schedule: * 10 hour shift * Monday to Friday * Overtime Education: * High school or equivalent (Preferred) Experience: * Quality control: 1 year (Preferred) Work Location: One location
  • Example 3

    Position Overview: The Quality Assurance (QA) Software Tester/Analyst is an instrumental member of the project team, helping to ensure that a solution is fit for end user's needs. QA Software Tester/Analysts work closely with the entire project team to review the overall functional and non-functional requirements, while keeping a user's perspective in mind. Activities in this role will include analyzing non-functional requirements and technical designs, translating functional requirements into test cases, identifying defects and driving them to resolution. Ideally, candidates will possess a drive for thinking creatively to resolve complex problems and enjoy contributing to solutions regardless of their functional role within a project team. Key Responsibilities: * Advise: Review requirements and design specifications; advise Project Management, Business Analysts, and/or Testing Leads regarding requirements and design testability. Be an outspoken advocate for QA best practices during all stages of a project * Planning: Develop, communicate, and implement comprehensive QA strategies to ensure testing coverage over the duration of a project * Collaboration: Collaborate with client stakeholders and business users to understand use cases and requirements in order to better advocate for business users. Collaborate with project and business teams to reproduce, analyze, and document software defects. * QA Mastery: Understands QA fundamentals and can apply these to a variety of project types. Able to create and execute test cases, stay organized in testing efforts, and accurately identify, document, and report software defects Key Experience: Demonstrates success and experience in the following areas: * Entry- level QA: Strong consultative and analytical skills; some knowledge of software development lifecycle preferred * Mid-level QA: Proven experience creating and executing test cases while leveraging various test heuristics to validate that solutions are working as expected * Senior- level QA: Proven experience working on multiple Data Analytics implementations utilizing AngularJS, Node express, and Data Visualization Tools (Power BI preferred). Demonstrates ownership and accountability through self-directed task management. Health Care or Pharma experience is a plus Preferred Knowledge and Skills: * Deep knowledge of testing best practices as applied to SaaS cloud platforms * Proven abilities in test plan and test case development and execution * Comfortable using a variety of test case management and issue tracking platforms * Familiarity with Agile/Scrum disciplines preferred * Experience with end-to-end system development lifecycle of SaaS implementation projects preferred * Hands on experience tracking and reporting defects, issues and overall results to peers and management * Able to work closely with QA Automation resources to identify test automation use cases * Self-motivated and ability to excel in team-oriented environment, yet able to work independently requiring minimal direction. * Exemplifies a high degree of personal integrity and interpersonal skills and abilities * Has a fundamental understanding of business practices and basic knowledge of information management systems, with the drive and ability to learn quickly * Sets priorities, goals, and timetables to manage time efficiently and achieve maximum productivity * Proves a willingness to commit the additional time and effort necessary during period of heavy workload in order to meet project milestones and delivery deadlines * Communicates with clarity and impact, understanding how the message has been received * Exhibits high energy and drive, brings enthusiasm and the ability to engage with people at multiple levels on projects and meetings. * Is firm and decisive, willing to make unpopular decisions when necessary. * Excellent verbal and written communication skills' Job Type: Full-time Pay: $50,000.00 - $80,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Education: * Associate (Preferred) Experience: * Agile/scrum disciplines: 1 year (Preferred) * SaaS cloud platforms: 3 years (Preferred) * AngularJS: 2 years (Preferred) * Node express: 3 years (Preferred) Work Location: One location

    Example 4

    *Position Overview: * The Quality Assurance Testing Coordinator role provides detailed test planning and test execution coordination for VMC projects. The coordinator must exhibit strong quality standards, attention to detail, strong knowledge of testing techniques, and clear vision of how to effectively test IT systems in a healthcare environment. The coordinator works with the QA Program Manager to continually promote improvement in quality standards, procedures, policies, and best practices. The test coordinator must promote and reflect the UW Valley Medical Center mission, philosophy and core values. *PRE-Requisites: *
  • Bachelor’s Degree, with major in Computer Science or Information Systems preferred.
  • Minimum five (5) years of experience in software development, technical support, systems analyst, or Testing/QA roles.
  • Minimum three (3) years of experience testing in all phases of IT development life cycle.
  • Experience with and development of functional, interface, integration, and user acceptance testing required.
  • System analyst or equivalent experience with implementation or operational support of Epic Software required.
  • Experience with Test Management software required.
  • Practical experience delivering IT solutions for projects related to clinical information system implementation projects highly preferred.
  • Practical experience working in central business office highly desirable for projects related to financial information system implementation projects.
  • A demonstrated ability to work with computer systems, and personal computers. Competent with MS tools – SharePoint, Word, Visio, and Excel.
  • Thorough understanding of healthcare-focused software.
  • Healthcare Information Systems and Applications in large healthcare organizations and settings: insurance companies, large provider organizations, or vendors.
  • Experience with creating queries and reports against a relational database.
  • Test automation experience preferred. *General Qualifications: *
  • Demonstrated ability to manage multiple concurrent projects.
  • Ability to work independently, clearly communicating status and work plan.
  • Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions.
  • Demonstrated ability to form teams to support QA/Testing efforts, leading and educating teams on process, assigned duties, and tools.
  • Demonstrated ability to understand, analyze and plan testing approach for typical healthcare computing environments and solutions.
  • Demonstrated knowledge of healthcare workflows, including business and clinical workflows for outpatient and inpatient settings.
  • Excellent written, verbal, analytical, and communication skills required.
  • Diligent, results-oriented work habits.
  • Demonstrated ability to communicate clearly and to understand and solve the problems and information needs of others. *Unique Physical/Mental Demands, Environment, AND Working Conditions: *
  • Requires the ability to move PC’s, printers, or boxes of paper weighing up to 20 lbs.
  • Requires planning, organizing and working on multiple tasks at one time.
  • Tolerates ambiguity in instructions and work situations.
  • Will direct the work of others. *Performance Responsibilities: * A. Generic Job Functions: See Generic Job Description for Administrative Partner B. Unique Job Functions:
  • Develops master test plans and test case design templates and documents.
  • Designs testing strategy for singular projects as well as ongoing maintenance models.
  • Creates and maintains regression testing suites for key applications (e.g. Epic)
  • Coordinates integrated testing execution
  • Maintains and coordinates scheduling for Testing Lab. Assists with intake and resolution of new lab requirements.
  • Manages configuration and test case repository in test case management toolset. Educates and evangelizes IT staff on toolset.
  • Builds and maintains test documentation test repository, test data, and test environment configuration information.
  • Performs focused testing execution on high impact optimization changes
  • Supports test automation initiatives.
  • Performs Root Cause Improvement for assigned projects
  • Expands QA knowledge base and templates
  • Supports QA Program Manager to establish and enhance training modules for toolset and processes.
  • Promotes QA standards to organization. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Referral program * Retirement plan Schedule: * Day shift Education: * Bachelor's (Preferred) Experience: * software development: 5 years (Preferred) * testing IT development life cycle: 3 years (Preferred) Work Location: One location
  • What Does a Quality Assurance Inspector Do?

    Quality Assurance Professionals can work in any company that produces products, including physical manufacturing and software engineering companies. They work closely with the team of employees who actually produce the product. Signing off on the quality of their work before delivering products to the next step in the supply chain. The role of a Quality Assurance Professional is to identify the cause of quality problems, document them and correct them. Quality Assurance Professionals are the first people to recognize defects, preventing sub-par products from reaching consumers that could result in costly returns or a damaged company reputation.

    Quality Assurance Job Skills and Qualifications

    Quality assurance teams are experts at closely monitoring production processes and documenting their findings to ensure that mistakes are properly logged and sent off to be fixed. Doing this task successfully requires numerous skills and qualifications, including:

    • A keen eye for detail
    • Communication skills
    • Computer literacy
    • Database management
    • The ability to consistently identify mistakes across thousands of inspections
    • The ability to closely follow quality standards
    • Decision-making skills

    Quality Assurance Salary Expectations

    The data for the average salary of a Quality Assurance professional is not available. However, salary will vary depending on industry and experience.

    Quality Assurance Education and Training Requirements

    This field has extensive education and training requirements. Most companies ask that applicants have a bachelor’s degree, but master’s degrees are common in this field.

    In addition to a college degree, quality assurance candidates can complete many certifications to stand out in their field. For example, Six Sigma is an approach to process improvement that many candidates obtain certifications in. Candidates may also complete certifications in a niche area of this profession, such as quality engineering or quality management. Depending on the field, many companies also ask that applicants have experience with Agile and/or Scrum methodologies.

    Quality Assurance Experience Requirements

    Quality Assurance can be an entry-level position, but since the education and training requirements are so steep, candidates typically have some experience in a related field and/or the technical certifications needed to prove their abilities. Entry-level candidates will receive on-the-job training to better acquaint them with quality assurance best practices.

    Quality Assurance can also be a mid- or senior level role. In this case, candidates will likely have three to five years of experience or more. For quality management roles, some experience leading quality assurance teams is expected. These applicants may also have a higher degree of expertise in quality methodologies and popular software experience.

    Job Description Samples for Similar Positions

    Quality Assurance jobs span many industries, so this description may not have the exact skills you’re looking for. If this is the case, check out some of our other templates and samples to get a better idea of what you might include in your job posting:

    Frequently asked questions about Quality Assurance Professionals

     

    What are the daily duties of a Quality Assurance Professional?

    Quality Assurance Professionals split their time between working on the production floor and doing administrative work or research in an office environment. During a production run, Quality Assurance Professionals develop a plan for when to randomly test products for quality and when to check every product. They may provide quality assurance support at multiple points in a product’s development. For example, a Quality Assurance Professional could oversee an automated quality assurance process, like weighing an object, at the start of production. Once the product is complete, they could perform a visual inspection. 

    Quality Assurance Professionals write reports, send emails and host meetings to train their colleagues about ways to improve quality. They communicate with their team about quality problems and closely oversee the production steps that have the highest risk for defects and errors. Quality Assurance Professionals also collect feedback from customers about instances of poor-quality products reaching the consumer. 

     

    What are the qualities of a good Quality Assurance Professional?

    The top characteristic of a good Quality Assurance Professional is attention to detail. Good Quality Assurance Professionals internalize the requirements of each product, including how they look, feel and function. They’re able to recognize small variations in color, size, shape and texture to create a uniform production run. Good Quality Assurance Professionals are also focused, analytical and organized. They rely on procedure and protocol to systematically seek out and prevent problems.

     

    What is the difference between a Quality Assurance Professional and a Product Tester?

    Quality Assurance Professionals and Product Testers both work closely with a company’s products before sending them to customers, but Product Testers work in the development and design stage while Quality Assurance Professionals work in the production stage. Product Testers use prototypes of products to ensure they work correctly. They try all the features, use the product in different contexts and give feedback on their experience. Product Testers have a direct impact on a product’s design and user interface based on their reports.

    Quality Assurance Professionals do not have control over the actual specifications and design of a product. Their job is to look at products and make sure they meet a list of expectations. They compare each product to the ideal version of that product and find ways to correct defects, while Product Testers simply document their experience instead of solving product issues themselves.

     

    What should you look for on a Quality Assurance Professional's resume?

    When hiring a Quality Assurance Professional, look for resumes that feature experience in manufacturing. Quality Assurance Professionals who have previously been involved in making products will have valuable insight into what causes quality issues and how to identify them. Top candidates will include information on their resume about their success rates in eliminating defects and preventing returns, showing that they pay attention to their output and the impact of QA on a company.

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