What does a Quality Manager do?
Quality Managers work at manufacturing plants to make sure that the products being sent out meet consumer expectations. It’s their responsibility to train their staff to recognize defects and imperfections at all stages of the manufacturing and packaging process to uphold consistent quality standards. Quality Managers communicate expectations to staff and observe production processes to identify the causes of common types of mistakes or defects. They research ways to limiting human error on the production line, track the impact of different policies on defective parts. Quality Managers determine how much waste results from errors on the production line.
Quality Manager skills and qualifications
Quality Managers should have a variety of practical skills for their position. The main skills and qualifications of a Quality Manager are:
- Familiarity with quality standards and processes to follow federal, state and local regulations
- Communication skills to convey information in reports, meetings and status reports
- Knowledge of the product to perform accurate quality control
- Attention to detail
- Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws
- Interpersonal skills
- Ability to handle stress
- Ability to operate under deadlines while still meeting standards
Quality Manager salary expectations
The average salary for a Quality Manager is $88,251 per year. Salary estimates may be higher or lower depending on the region and experience level of the applicant. Some Quality Managers make an average of $5,000 per year through profit sharing.
Quality Manager education and training requirements
The minimum educational requirement for Quality Managers is a bachelor’s degree, whereas a master’s degree is essential to future job growth. Bachelor’s degrees need to focus on natural sciences, business management, industrial science or statistics. Quality planning, verification methods and quality monitoring are the focal points of these degrees. Master’s degrees provide more in-depth research, such as measurement and testing methods, process management, operations management and information systems.
Professional certification is available with the Certified Manager of Quality/Organizational Excellence (CMQ/OE) exam from the American Society for Quality (ASQ).
Quality Manager experience requirements
In addition to a college education, Quality Managers need professional experience in production and/or manufacturing, especially working with assembly line processes. Supervision experience is useful for Quality Managers who want to advance in their careers.
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