Quality Manager Job Description: Top Duties and Qualifications

A Quality Manager, or Quality Assurance Manager, is in charge of supervising the production process to make sure that all products meet consistent standards. Their duties include developing and implementing quality control tests, inspecting products at various stages and writing reports documenting production issues.

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Quality Manager duties and responsibilities

The Quality Manager has several duties and responsibilities. Some of these include:

  • Implementing methods to inspect, test and evaluate products and production equipment
  • Ensuring that products adhere to quality standards
  • Preparing reports by collecting, analyzing and summarizing data
  • Working according to deadlines for the delivery of products
  • Training and managing production line staff in production practices and quality assessment of goods
  • Tracking products through the manufacturing process to guarantee that each part of the process is correct
  • Performing detailed and recorded inspections of final products so the products are up to industry and company standards
  • Eliminating products that are not up to standards and finding the reasons for product problems

Quality Manager Job Description Examples


Example 1

Gramercy Bakery, LLC is a contract manufacturer of gluten-free bars and cookies. We are currently looking to fill a *unique hybrid position* in our growing company. We are seeking an adaptable, forward-thinking, and enthusiastic mentor to join our Quality team. Gramercy Bakery is dedicated to building a diverse culture, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. We are Gramercy Bakery; Join our team! The ideal candidate will help drive the implementation of SQF working hand in hand with our Quality Manager. This is a great opportunity for someone looking to test their expertise and knowledge and be at the center of helping our organization move to the next level. *Food Safety Responsibilities: * This position has primary responsibility for food safety including, but not limited to enforcing and practicing GMP’s and appropriate food defense techniques. *Responsibilities: * · Drive and development implementation review and maintenance of SQF program. · Responsible for ensuring Food Safety and Food Quality policies and procedures are adhered to including but not limited by SQF Code, GMP, HACCP, and any customer quality requirements. · Responsible to ensure that all SQF documents are safely stored, maintained and accessible. · Communicate to relevant personnel all information essential to ensure the effective implementation and maintenance of SQF. · Develop and monitor standard operating procedures (SOP’s) as they pertain to the QA function and product quality. · Champion internal audit process through continuous improvements, shared best practices, and teamwork. · Leads the development and implementation of Food Safety Fundamentals, the Food Safety Plan and Food Quality Plan. · Develop and ensure implementation of food safety and monitoring programs to meet corporate and regulatory standards. · Review and maintain all quality control test results. Evaluate analytical testing results and disposition of finished product to ensure customer specifications are met. · Conduct Plant Audits as scheduled and insure follow up to identified issues. · Perform miscellaneous duties and responsibilities as deemed necessary. *Prospective Responsabilities: * · Responsible for direct management of all Quality Control associates. · Act as liaison for regulatory compliance agencies (i.e. SNHD, FDA, etc.) · Optimize resources while ensuring raw materials and finished product meet specifications and manufacturing standards and in accordance with FDA, GMP's, HACCP, and all other governmental policies, procedures, and regulations. · Responsible for departmental non-conformances and implementation of corrective action ensuring all corrective actions are documented and outstanding actions closed in timely manner. · Ensure compliance with environmental regulatory and corporate standards. Investigate and identify root causes of any non-compliance. *Skills/Qualifications: * · Minimum 5 years of direct management experience in Quality within a manufacturing environment. · Well versed in GMP, SQF, or BRC type of food safety standards. · Well versed in FSMA guidelines and regulations; PCQI, and HACCP Certified. · Must be a strong team leader and comfortable working in a cross-functional environment and guiding other teams. · Excellent verbal and written communication skills, including the ability to explain information clearly and concisely to a variety of audiences. · Strong organizational and time management skills with the ability to prioritize multiple projects, tasks, and · Ability to successfully and consistently meet deadlines while maintaining attention to detail and adhering to our company mission and values. · Proficient in Excel, Word, Power Point and Google Suite. Job Type: Full-time Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift Work Location: One location

Example 2

*Job Title: QA Lead / Quality Manager* *Location: **Chicago, IL* *Full Time* *Remote TILL COVID* *Job Description: * * 8 Years of experience in Test Data Management Tools including Data Masking Archiving * Experience on Setting up tools for Test Data Generation * Good Communication skills with experience on direct client interaction Test current processes and identifying deficiencies * Investigate program quality in order to make improvements to achieve better data accuracy * Understand functional and non functional requirement and prepare test data accordingly *Qualifications* * Plan create and manage the test case and test script * As a member in the scrum team of Data Engineers to ensure consistent project execution * Identify quality assurance process bottleneck and suggest actions for improvement * Oversee continuous improvement projects Execute test script and collect test result * Identify key KPIs for program quality Present test case test result reports and metrics to Enterprise QA Management * Perform duties of QA Engineer when required * Demonstrated ability to work effectively in a team environment * Excellent analytical organizational and influencing skills with a proven track record of successfully executing on assignments and initiatives * Experience managing Agile testing projects * Exposure to any Test Data Management Tools like CA TDM Informatica Delphix GenRocket Job Type: Full-time Salary: $90.00 - $105.00 per year Ability to * Chicago, IL: Reliably commute or planning to relocate before starting work (Preferred) Experience: * ISO 9001: 1 year (Preferred) Work Remotely: * Temporarily due to COVID-19

Example 3

*Why Choose Cheer Pack North America?* * Receive a $1,000 Sign On Bonus for Joining Our Team! * Competitive Wages with Weekly Pay and Direct Deposit * Plans (the first 50% of the deductible covered) * 401k (up to 4% Employer Match) * Company-paid Life and Disability Insurances * Paid Vacation, Sick Time & Holiday Pay * Flexible Spending Account (FSA) * Employee Assistance Program * $1500 Employee Referral Bonus * 100% Climate Controlled Facility *Job Title: * Quality Manager *Reports to: *(Corporate) Director of Quality and indirectly to Plant Manager *Department: *Quality *Classification (exempt or nonexempt): *Exempt *Grade / Level (If applicable): *N/A *Supervises (If applicable): *N/A *Position summary: * Since maintaining quality demands adaptation to customer expectations, the Quality Manager supports the Director of Quality in employing a variety of measures to place quality at the heart of Ohio Pack. These include management philosophies such as Total Quality Management, compliance to a GFSI-accepted standard (e.g., FSSC 22000), and methodologies such as Continuous Improvement. The QA Manager is also responsible for ensuring that Ohio Pack’s controlled documents meet company, GFSI, and customer requirements. Further, ensures that all internal products and external materials comply with Ohio Pack’s quality procedures, work instructions, specifications, and customer requirements. Lastly, the QA Manager oversees the Quality staff. Job Type: Full-time

Example 4

Come join a growing and thriving company located in the Southwest Michigan area. See below for what we can offer you! *Benefits: * * *Immediate vacation and paid time off upon hire* * *Approx. 13 company paid holidays* * *Excellent health, dental, and vision insurance. Our health insurance plan has $0 deductible and 0% co-insurance. Employee insurance premium is 1.5% to 3% of annual base wage. * * *Company paid Life Insurance, Short Term Disability, Employee Assistance Program, Gym Memberships, and Financial Wellness Classes.* * *Wonderful company and employee appreciation events (Family Friendly Company Picnic, Holiday Party, etc).* * *Bonus program.* *Essential Functions and Responsibilities: * * Oversee, lead, and mentor production quality lab technicians * Communicate vision and goals clearly and facilitates actions to meet those goals. * Assure quality of all manufactured products and intermediates. * Assure quality of raw materials and all 3rd party supplied products. * Perform root cause analysis for production quality issues. * Plan, organize, and ensure appropriate training has been provided to all laboratory personnel. * Develop SOPs and perform department audits to assure accuracy of testing. * Advise and control quality specification changes based on historical data. * Monitor and expedite resolution of corrective actions, and preventative actions. * Represent the plant during internal and external quality audit. * Work with R&D, engineering, and manufacturing to streamline incorporation of new products and processes into production. * Participate in audits and assessments of the manufacturing operations. * Set up and manage SPC system and process capability analysis to identify opportunities for improvement. * Maintain quality assurance databases and report monthly on quality performance. * Comply with all safety, health, and regulatory compliance laws and policies. *Desired Education and Experience: * * Bachelor's Degree or higher, or a combination of education and experience to meet the outcomes of the position * Desire 3-5 years of quality management or quality lab leadership desired * Strong knowledge of ISO9001:2015 requirements, inspection techniques, and continuous improvement. * Proficiency in Microsoft Office required and experience in Microsoft Access and Minitab Statistical software preferred. * Experience in quality management systems, quality system audits, statistical methods, and process control. * Excellent written, verbal, and interpersonal skills * Comfortable and able to confidently present information to large groups Job Type: Full-time Experience: * People Leadership: 3 years (Preferred) * Quality Management: 3 years (Preferred) Education: * Bachelor's (Preferred) Work authorization: * United States (Required) Work Location: * One location Work Remotely: * No Work Location: One location

Example 5

Description: Our growing food production company is looking for reliable people to join our team! We are currently seeking a Quality Manager for our New Bedford, MA facility to lead the team in quality inspections and procedures throughout all phases of producton. * Why join our team? We offer competitive compensation and a generous benefits package!* * Health, Dental, and Vision insurance * Flexible Spending Account * Dependent Care Reimbursement * Paid holidays * Vacation benefits * 401K plan * Life, AD&D, and STD insurance *Responsibilities* * Supervise the quality of prepared/cooked food products and meats * Test products throughout all phases of * Partner with consultants on oversight and implementation of SQF certification * Oversee the Quality Management System * Train operators on Quality best practices * Ensure a clean and safe working environment at all times to adhere with safe food prep guidelines * Perform quality audits and ensure adherece to food safety laws * Contribute to other duties as assigned . Requirements: * Previous experience with SQF certifications & audits * Personal HACCP certification required * Food quality experience a must * Be a reliable team-player and leader *Position Details* This is a 1st shift position Monday to Friday. If you are someone who is looking for a long-term career with great growth potential you are encouraged to apply. Pay is dependent upon experience! Job Type: Full-time

What does a Quality Manager do?

Quality Managers work at manufacturing plants to make sure that the products being sent out meet consumer expectations. It’s their responsibility to train their staff to recognize defects and imperfections at all stages of the manufacturing and packaging process to uphold consistent quality standards. Quality Managers communicate expectations to staff and observe production processes to identify the causes of common types of mistakes or defects. They research ways to limiting human error on the production line, track the impact of different policies on defective parts. Quality Managers determine how much waste results from errors on the production line.

Quality Manager skills and qualifications

Quality Managers should have a variety of practical skills for their position. The main skills and qualifications of a Quality Manager are:

  • Familiarity with quality standards and processes to follow federal, state and local regulations
  • Communication skills to convey information in reports, meetings and status reports
  • Knowledge of the product to perform accurate quality control
  • Attention to detail 
  • Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws
  • Interpersonal skills 
  • Ability to handle stress
  • Ability to operate under deadlines while still meeting standards

Quality Manager salary expectations

The average salary for a Quality Manager is $88,251 per year. Salary estimates may be higher or lower depending on the region and experience level of the applicant. Some Quality Managers make an average of $5,000 per year through profit sharing.

Quality Manager education and training requirements

The minimum educational requirement for Quality Managers is a bachelor’s degree, whereas a master’s degree is essential to future job growth. Bachelor’s degrees need to focus on natural sciences, business management, industrial science or statistics. Quality planning, verification methods and quality monitoring are the focal points of these degrees. Master’s degrees provide more in-depth research, such as measurement and testing methods, process management, operations management and information systems. 

Professional certification is available with the Certified Manager of Quality/Organizational Excellence (CMQ/OE) exam from the American Society for Quality (ASQ).

Quality Manager experience requirements

In addition to a college education, Quality Managers need professional experience in production and/or manufacturing, especially working with assembly line processes. Supervision experience is useful for Quality Managers who want to advance in their careers.

Job description samples for similar positions

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Frequently asked questions about Quality Managers

What is the difference between a Quality Manager and a Compliance Manager?

Quality Managers and Compliance Managers both hold a supervisory role to make sure that staff members uphold certain standards. Quality Managers focus on producing consistent, high-quality products according to company specifications. Compliance Managers are responsible for making sure that workplace procedures meet regulatory standards. They can monitor employee behaviors, performance standards and reporting procedures among other important compliance issues.

The role of a Quality Manager is to make sure their production line meets all of their specifications, while the purpose of a Compliance Manager is to make sure that a company is fulfilling their regulatory obligations to both consumers and employees. Quality Managers emphasize the outcome of a production process, whereas Compliance Managers focus on safety and ethics in the workplace.


What are the daily duties of a Quality Manager?

Quality Managers spend parts of their time analyzing documents and completing reports in an office and part of their time on the production floor supervising and training employees. Quality Managers inspect each part of the production process, looking at batches of products to determine the error rate. They closely observe how their team operates equipment and uses materials, working to determine the cause of common issues. They can perform both random inspections and scheduled quality audits to identify errors.

Quality Managers also collect feedback about product returns from shipments that had imperfections. Quality Managers document all of their findings to look for patterns that could indicate a problem with their supplier or with employee training. They train their employees on new procedures and teach them how to recognize, report and correct errors to reduce waste.


What are the characteristics of a good Quality Manager?

Being observant is one of the most important features of a good Quality Manager. The main function of their job revolves around noticing things that are out of place or imperfect. Successful Quality Managers have the ability to make good choices and judgments about when to discard a product or make repairs. Good Quality Managers need to be able to act on their observations and make strategic suggestions about how to uphold quality standards and improve the accuracy and precision of outgoing shipments. They’re strong leaders who can motivate and train their team with relevant feedback and helpful suggestions.  


What should you look for in a Quality Manager's resume?

If you’re planning to hire a Quality Manager, look for resumes that reference previous experience in a warehouse or manufacturing plant environment. This can indicate that a candidate is familiar with quality control and standard quality assurance procedures that they can uphold at your company. Seek out applications that specifically list the impact of their behaviors on the production quality at their previous employers. For example, a strong resume entry might describe how a candidate’s observation skills decreased return orders by 20%.

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